Communication Skills
Genuine communication is more than talking and listening – effective interaction requires a deep understanding of another person’s perspective. Our courses help participants establish and adapt their communication styles in a way that creates better working alliances with colleagues while fostering a deeper sense of organizational engagement.
- Certificate in Business Communications
- Better Business Writing
- Effective Emails, Memos, and Letters
- Effective Public Speaking
- Emotional Intelligence
- Executive Presence for the Non-Executive
- Influence and Persuasion
- Managing Difficult Conversations and Situations
- Negotiations: Resolving Disputes
- Presentations: The Power to Persuade and Inspire
- Speak with Confidence
- Strategic Communications in the Workplace
- Win-Win Negotiations
Certificates
Certificates in this area include:
Certificate in Business Communications
Communicating clearly and concisely in written and oral formats is critical to your professional success. From clarifying and structuring your ideas to designing the PowerPoint slides that will best complement them, the techniques, interactive exercises, and checklists in this certificate program will help you create presentations and workplace documents that inform and persuade.
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Courses in this area include:
Better Business Writing
Business is built on strong relationships. The written word is a fundamental way relationships are built... or damaged. Strong writing skills help professionals persuade, inform, educate, relate, and succeed. This interactive and engaging course helps professionals put the audience first in their writing, while practicing the tips, constructs, methods, and best practices that will build strong business relationships.
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Effective Emails, Memos, and Letters
Communicating clearly and concisely in written formats like email, memos, and letters is very important in a workplace setting. Clearly communicating your thoughts, plans and proposals is a highly effective means to advance your ideas and earn the respect of your peers. This course will help you improve your use of these common business communication vehicles by providing best practices and effective tips and techniques.
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Effective Public Speaking
Confidence is a key to delivering an effective speech or presentation. And delivering an effective presentation can be critical to success at work. This introductory-level course helps you develop the skills you'll need to become an outstanding and confident public speaker. It reviews the seven stages of public speaking including defining the audience and crafting your central message, all the way to writing, practicing, and delivering your presentation or speech. This course is an essential part of honing the skill of presenting and setting the stage for the boost of confidence to help you succeed.
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Emotional Intelligence
Emotional intelligence is a critical factor in career success and management effectiveness. High emotional intelligence creates increased resilience in the face of change, enhanced work performance, and greater management impact. And best of all, emotional intelligence can be learned! This experiential course will start you on your journey to growing your emotional intelligence. You will receive a personal assessment of your current emotional intelligence, and you will be guided in creating a personalized plan for continued growth.
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Executive Presence for the Non-Executive
As professionals progress through the early stages of their careers, performance and results often matter most. But moving forward, executive presence—or lack thereof—can significantly impact an individual's career growth. Our introspective and engaging two-day course takes a close look at author Sylvia Ann Hewlett's three pillars of executive presence: how you act (gravitas), how you speak (communication) and how you look (appearance). Join us to develop a specific plan for achieving the presence which executives admire: learn to project confidence, demonstrate emotional intelligence, command the room, polish your appearance and more as you strive for the 'it' factor in order to open executive-level doors.
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Influence and Persuasion
Influence and persuasion are typically categorized as marketing and sales tools—yet the power, frequency, and scope of influence are often underestimated. If you want a raise, sometimes you need to persuade your boss. If you want to convince your team to adopt a change, help your staff make choices, or choose the best place for lunch, influence plays a big role. Sharpen your skills during this workshop as you explore techniques and concepts designed to help you increase your impact in the workplace and beyond.
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Managing Difficult Conversations and Situations
Difficult situations often arise in the workplace. This course addresses the more common situations and people and identifies strategies for dealing with them. Participants in this course will be exposed to the basic communication strategies that can work across all difficult behavior situations. This will help participants realize that the more proficient we are at managing ourselves the more confident we become managing difficult conversations and situations. Participants will look back at this practical course with a real sense of satisfaction and gratitude! Learn how to have open, robust and fearless conversations.
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Negotiations: Resolving Disputes
This self-paced course is designed to help managers and other decision-makers learn to settle workplace and interpersonal disputes by the application of proven negotiating principles and strategies. Learners in this course will explore the fundamentals of Dispute Settlement Negotiation with the help of games, videos, interactive exercises, case studies, and other engaging content.
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The ability to successfully persuade and inspire an audience is an essential skill—presentations, web-conferences, and team meetings frequently offer substantial opportunities for professional growth and career development. Join us to build confidence in your presentation style via practical exercises, a review of best practices, and constructive peer feedback as you work to reduce anxiety and take the fear out of public speaking. We'll apply the concepts employed by the ADEPT (Articulate, Dynamic, Engaging, Projecting, Telling) model to help strengthen your ability to communicate with words, visuals, and body language when all eyes are upon you.
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Speak with Confidence
Public speaking is one of the most common anxiety-inducing experiences. Whether delivering a speech in front of a large audience or having a direct conversation with one or two other people, we often allow stress and nerves to impede our ability to deliver a clear message. This course is designed to help learners understand the causes and signs of speaking anxiety and learn practical ways to address their speaking fears.
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Strategic Communications in the Workplace
Communication is more than talking and listening. Genuine communication requires a deep understanding of another person's perspective. But when you take into consideration all of our biases, behavioral idiosyncrasies, unspoken emotions, and personal agendas, this can seem almost impossible to achieve. The communications assessment instrument called DiSC© helps people understand each other on a more fundamental level. This course develops the skills to read other people and see how others interpret their behaviors. It creates a deep seated appreciation for the needs of their co-workers. Ultimately, the program helps participants adapt their communication styles in a way that creates an enduring working alliance among team members and fosters a deeper sense of organizational engagement.
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Win-Win Negotiations
In the diverse yet interconnected marketplace of the Twenty-first Century, no set of problem-solving skills is more important than negotiation. Win-Win Negotiation is a specific strategy, which uses carefully defined skills to produce results beneficial to everyone in a negotiation scenario. This course builds on the basic skills and concepts of conflict management and teaches participants how to create agreements that satisfy all parties. This course utilizes the book Getting to Yes as a learning resource, and includes video examples, case studies, role-plays and simulations to help participants achieve their learning goals.
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