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Communication Skills

Genuine communication is more than talking and listening – effective interaction requires a deep understanding of another person’s perspective. Our courses help participants establish and adapt their communication styles in a way that creates better working alliances with colleagues while fostering a deeper sense of organizational engagement.

Certificates

Certificates in this area include:

Business Communications Certificate

Business Communications Certificate

Effective communication in today’s global business environment is critical—don’t let your message get lost as a result of poor delivery. Internal and external comprehension requires proficiency in written, verbal and/or visual communication—and often a combination of all three methods. Both leaders and individual contributors can build expertise by identifying various communication styles, exploring best practices, and utilizing proper tools in order to create a working environment conducive to collaboration and mutually beneficial results.

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Courses

Courses in this area include:

Better Business Writing

Better Business Writing

Business is built on strong relationships. The written word is a fundamental way relationships are built... or damaged. Strong writing skills help professionals persuade, inform, educate, relate, and succeed. This interactive and engaging course helps professionals put the audience first in their writing, while practicing the tips, constructs, methods, and best practices that will build strong business relationships.

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Collaboration Skills and Strategies

Collaboration Skills and Strategies

Effective collaboration—whether at the individual, team or enterprise level—sparks creative problem solving and generates positive ROI for organizations. Individuals, teams, and leaders can all take specific steps to ensure that the working environment supports—rather than forces—elements and concepts of teamwork in order to help support company growth and development objectives.

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Creative Strategy & Visual Thinking

Creative Strategy & Visual Thinking

Today's business world requires excellence in communication. Mastering the concepts of visual thinking via creative design strategy and messaging can improve your problem-solving skills with visual aids, design resources and tips to support text-centric content. We will develop your design skills as we explore innovative strategies surrounding theory, aesthetics, and practice. Build your creative confidence and sharpen your talents utilizing design tools, generators, and applications. Our hands-on course will specifically support both non-designers as well as entry-level designers interested in effectively communicating and enhancing ideas visually.

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Effective Emails, Memos, and Letters

Effective Emails, Memos, and Letters

Communicating clearly and concisely in written formats like email, memos, and letters is very important in a workplace setting. Clearly communicating your thoughts, plans and proposals is a highly effective means to advance your ideas and earn the respect of your peers. This course will help you improve your use of these common business communication vehicles by providing best practices and effective tips and techniques.

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Effective Public Speaking

Effective Public Speaking

Confidence is a key to delivering an effective speech or presentation. And delivering an effective presentation can be critical to success at work. This introductory-level course helps you develop the skills you'll need to become an outstanding and confident public speaker. It reviews the seven stages of public speaking including defining the audience and crafting your central message, all the way to writing, practicing, and delivering your presentation or speech. This course is an essential part of honing the skill of presenting and setting the stage for the boost of confidence to help you succeed.

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Emotional Intelligence

Emotional Intelligence

Emotional intelligence is a critical factor in career success and management effectiveness. High emotional intelligence creates increased resilience in the face of change, enhanced work performance, and greater management impact. And best of all, emotional intelligence can be learned! This experiential course will start you on your journey to growing your emotional intelligence. You will receive a personal assessment of your current emotional intelligence, and you will be guided in creating a personalized plan for continued growth.

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Essentials of Conflict Management

Essentials of Conflict Management

Conflict management is the practice of identifying and handling conflict in a sensible, equitable, and efficient manner. While conflict is inevitable in the workplace, the way conflict is managed can distinguish good workplaces from great workplaces. Participants will learn to analyze conflict to understand the issues and emotions involved. Then, they will learn to resolve conflict using a proven 4-step method. This course allows participants to explore their personal conflict management style and develop skills to manage conflict more effectively.

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Executive Presence for the Non-Executive

Executive Presence for the Non-Executive

As professionals progress through the early stages of their careers, performance and results often matter most. But moving forward, executive presence—or lack thereof—can significantly impact an individual's career growth. Our introspective and engaging two-day course takes a close look at author Sylvia Ann Hewlett's three pillars of executive presence: how you act (gravitas), how you speak (communication) and how you look (appearance). Join us to develop a specific plan for achieving the presence which executives admire: learn to project confidence, demonstrate emotional intelligence, command the room, polish your appearance and more as you strive for the 'it' factor in order to open executive-level doors.

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Improving Your Listening Skills

Improving Your Listening Skills

Improving Your Listening Skills provides individuals with the key to clear communication through developing an understanding of effective listening techniques. This session is designed to help people understand their priorities and biases in a conversation, the unspoken messages they send to others when listening, and all of the information they might be missing without ever realizing it. Further, participants are given the practice they need to hone their skills in five distinct listening approaches and internalize the situations that call for each. And ultimately, people come away with the communication skills they need to build more synchronized, productive relationships.

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Influence and Persuasion

Influence and Persuasion

Influence and persuasion are typically categorized as marketing and sales tools—yet the power, frequency, and scope of influence are often underestimated. If you want a raise, sometimes you need to persuade your boss. If you want to convince your team to adopt a change, help your staff make choices, or choose the best place for lunch, influence plays a big role. Sharpen your skills during this workshop as you explore techniques and concepts designed to help you increase your impact in the workplace and beyond.

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Introduction to Online Learning

Introduction to Online Learning

Learners who are engaging in online coursework have high expectations for their learning experience. And many institutions try to develop online coursework as a way to reduce cost and control the content of the training, but without regard for the complexities of the technology. This course introduces the major models, tools, and techniques for creating and delivering online learning. It reviews the fundamentals of general learning theory and how it can be applied in practice to online design and instruction. This course was developed by MindEdge's National Institute of Online Learning (NIOL), which was founded in 2012 with the goal to improve the quality and effectiveness of online learning, especially for adult learners, by promoting best practices and innovation in the field.

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Managing Difficult Conversations and Situations

Managing Difficult Conversations and Situations

Difficult situations often arise in the workplace. This course addresses the more common situations and people and identifies strategies for dealing with them. Participants in this course will be exposed to the basic communication strategies that can work across all difficult behavior situations. This will help participants realize that the more proficient we are at managing ourselves the more confident we become managing difficult conversations and situations. Participants will look back at this practical course with a real sense of satisfaction and gratitude! Learn how to have open, robust and fearless conversations.

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Managing Diverse Behavioral Styles

Managing Diverse Behavioral Styles

Once managers have a thorough understanding of themselves, they can use DiSC to help manage the people they work with. When managers are able to accurately read the DiSC style, fears, goals, and needs of their employees, they can remove barriers to performance and adjust their management approach for more productive interactions. Learning to adapt their management approach to match the abilities and motivation of employees will help reduce opposition and resistance. Learn when to most effectively use Directing, Coaching, Supporting, and Delegating approaches.

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Negotiations: Resolving Disputes

Negotiations: Resolving Disputes

This self-paced course is designed to help managers and other decision-makers learn to settle workplace and interpersonal disputes by the application of proven negotiating principles and strategies. Learners in this course will explore the fundamentals of Dispute Settlement Negotiation with the help of games, videos, interactive exercises, case studies, and other engaging content.

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Presentations: The Power to Persuade and Inspire

Presentations: The Power to Persuade and Inspire

The ability to successfully persuade and inspire an audience is an essential skill—presentations, web-conferences, and team meetings frequently offer substantial opportunities for professional growth and career development. Join us to build confidence in your presentation style via practical exercises, a review of best practices, and constructive peer feedback as you work to reduce anxiety and take the fear out of public speaking. We'll apply the concepts employed by the ADEPT (Articulate, Dynamic, Engaging, Projecting, Telling) model to help strengthen your ability to communicate with words, visuals, and body language when all eyes are upon you.

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Speak with Confidence

Speak with Confidence

Public speaking is one of the most common anxiety-inducing experiences. Whether delivering a speech in front of a large audience or having a direct conversation with one or two other people, we often allow stress and nerves to impede our ability to deliver a clear message. This course is designed to help learners understand the causes and signs of speaking anxiety and learn practical ways to address their speaking fears.

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Strategic Communications in the Workplace

Strategic Communications in the Workplace

Communication is more than talking and listening. Genuine communication requires a deep understanding of another person's perspective. But when you take into consideration all of our biases, behavioral idiosyncrasies, unspoken emotions, and personal agendas, this can seem almost impossible to achieve. The communications assessment instrument called DiSC© helps people understand each other on a more fundamental level. This course develops the skills to read other people and see how others interpret their behaviors. It creates a deep seated appreciation for the needs of their co-workers. Ultimately, the program helps participants adapt their communication styles in a way that creates an enduring working alliance among team members and fosters a deeper sense of organizational engagement.

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Win-Win Negotiations

Win-Win Negotiations

In the diverse yet interconnected marketplace of the Twenty-first Century, no set of problem-solving skills is more important than negotiation. Win-Win Negotiation is a specific strategy, which uses carefully defined skills to produce results beneficial to everyone in a negotiation scenario. This course builds on the basic skills and concepts of conflict management and teaches participants how to create agreements that satisfy all parties. This course utilizes the book Getting to Yes as a learning resource, and includes video examples, case studies, role-plays and simulations to help participants achieve their learning goals.

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