Management & Leadership

Certificate in Leadership

This program explores essential leadership questions, including the importance of leadership, how to encourage change without triggering resistance, key elements of leading an effective team, the role of charisma, and achieving work-life balance. Video segments feature successful leaders discussing how leaders become leaders, leadership ethics, and the differences between leaders, managers, and administrators.

Credits:

• 20 PMI PDUs
  • 5.75 Ways of Working PDUs
  • 13.75 Power Skills PDUs
  • 0.5 Business Acumen PDUs
• 20 HRCI Credits
• 20 ATD CI Credits
• 2 IACET CEUs
• 20 SHRM PDCs

Frontline Manager® Certificate

Frontline managers, making up 60% of management and supervising 80% of the workforce, are key to a company's operations and brand representation. The Frontline Manager® certificate offers training in core managerial skills, covering supervision, coaching, leadership styles, organizational culture, and time management, through 9 online, self-paced courses and a simulation, with no prerequisites required.

Este programa también se ofrece en español!

Credits:

• 34 HRCI Credits
• 34 ATD CI Credits
• 3.4 IACET CEUs
• 34 SHRM PDCs

A Manager's Guide to Superior Customer Service

This course explores developing a superior customer experience and its financial benefits. It covers key performance indicators, the voice of the customer, and net promoter score, aiming to help managers understand the importance of customer loyalty and service.

Credits:

• 3 ATD CI Credits
• 0.3 IACET CEUs

Body Language for Leaders

Strong leadership requires effective communication, including understanding nonverbal cues like facial expressions and body movements. This course teaches leaders to read and use body language to build positive relationships and addresses gender stereotypes, cross-cultural body language, and virtual communication.

Credits:

• 3 PMI PDUs
  • 1 Ways of Working PDUs
  • 2 Power Skills PDUs
• 3 HRCI Credits
• 3 ATD CI Credits
• 0.3 IACET CEUs
• 3 SHRM PDCs

Business Ethics in the 21st Century

Ethical decisions in business are crucial as unethical actions can have high legal and PR costs. This course introduces major ethical frameworks and teaches how to establish and encourage an ethical culture while monitoring compliance.

Credits:

• 10 PMI PDUs
  • 2.25 Ways of Working PDUs
  • 2.5 Power Skills PDUs
  • 5.25 Business Acumen PDUs
• 10 HRCI Credits
• 10 ATD CI Credits
• 1 IACET CEUs
• 10 SHRM PDCs

Emotional Intelligence for Managers

Emotional intelligence (EI) is the ability to identify and control emotions for positive relationship outcomes. This course reviews EI concepts and explores how managers can improve and use their emotional intelligence to handle conflicts effectively.

Credits:

• 3 HRCI Credits
• 3 ATD CI Credits
• 0.3 IACET CEUs
• 3 SHRM PDCs

Handling Workplace Conflict

As a manager, conflict management is crucial. This course introduces workplace conflict types and strategies for resolution, featuring expert insights and practical scenarios for skill application.

Credits:

• 6 PMI PDUs:
  • 4.5 Ways of Working PDUs
  • 1.5 Power Skills PDUs
• 6 HRCI Credits
• 6 ATD CI Credits
• 0.6 IACET CEUs
• 6 SHRM PDCs

How Can I Help You? Customer Service Best Practices

This course delves into effective customer service practices, suitable as an introduction for newcomers or a refresher for experienced professionals. Through scenarios and activities, it prompts reflection on balancing customer needs with organizational priorities.

Credits:

• 1 ATD CI Credits
• 0.1 IACET CEUs

How to Coach

This course delves into effective customer service practices, suitable as an introduction for newcomers or a refresher for experienced professionals. Through scenarios and activities, it prompts reflection on balancing customer needs with organizational priorities.

Credits:

• 3 PMI PDUs:
  • 1.5 Ways of Working PDUs
  • 1 Power Skills PDUs
  • 0.5 Business Acumen PDUs
• 3 HRCI Credits
• 3 ATD CI Credits
• 0.3 IACET CEUs
• 3 SHRM PDCs

HR Fundamentals for Managers

This course provides essential HR knowledge for managers overseeing employee recruitment, onboarding, training, compensation, and performance management, emphasizing the importance of adhering to current laws and best practices to foster a skilled workforce and positive business culture.

Credits:

• 3 PMI PDUs:
  • 0.5 Ways of Working PDUs
  • 1.5 Power Skills PDUs
  • 1 Business Acumen PDUs
• 3 HRCI Credits
• 3 ATD CI Credits
• 0.3 IACET CEUs
• 3 SHRM PDCs

Introduction to Leadership

Leadership is crucial at any career stage. This course explores effective leadership, asking questions about its importance, requirements, and distinctions from managing and administering, while offering a balance of theory and real-world application for personal growth and success.

Credits:

• 5 PMI PDUs:
  
  • 5 Power Skills PDUs
• 5 HRCI Credits
• 5 ATD CI Credits
• 0.5 IACET CEUs
• 5 SHRM PDCs

Introduction to Management

Introduction to Management is tailored for managers seeking foundational insights into effective management across various organizational contexts. This course covers essential tools, skills, and competencies to navigate workplace dynamics, coach employees, and lead high-performing teams, while ensuring compliance with HR laws and managerial best practices.

Credits:

• 3 PMI PDUs:
  
  • 0.25 Ways of Working PDUs
  • 2 Power Skills PDUs
  • 0.75 Business Acumen PDUs
• 3 HRCI Credits
• 3 ATD CI Credits
• 0.3 IACET CEUs
• 3 SHRM PDCs

Leaders and Work-Life Balance

Balancing work with personal life can be challenging, but this course offers methods to improve this skill for greater success. It covers techniques to reconcile work and family, personal fulfillment, and the demands of leadership.

Credits:

• 3 PMI PDUs:
  
  • 2 Ways of Working PDUs
  • 1 Power Skills PDUs
• 3 HRCI Credits
• 3 ATD CI Credits
• 0.3 IACET CEUs
• 3 SHRM PDCs

Leading Teams

Leading a team requires understanding team dynamics and politics, which this introductory course addresses. It explores the importance of leadership in team success, the requirements for effective team leadership, and the unique circumstances of shared responsibility, accountability, and communication.

Credits:

• 5 PMI PDUs:
  
  • 1 Ways of Working PDUs
  • 4 Power Skills PDUs
• 5 HRCI Credits
• 5 ATD CI Credits
• 0.5 IACET CEUs
• 5 SHRM PDCs

Managing People

To advance in their careers, managers must master people management, including motivation and coordination. This course covers goal setting, empowerment, management systems, organizational structures, and the challenges of discipline while maintaining productivity.

Credits:

• 5 PMI PDUs:
  
  • 1 Ways of Working PDUs
  • 3.5 Power Skills PDUs
  • 0.5 Business Acumen PDUs
• 5 HRCI Credits
• 5 ATD CI Credits
• 0.5 IACET CEUs
• 5 SHRM PDCs

Managing Remote Employees

Businesses are increasingly adopting technology for communication, reducing the necessity for a centralized, daily face-to-face workforce. Embracing remote workers, whether local or global, offers diverse skills and perspectives unhindered by location. This course examines the advantages and challenges of remote work, equipping managers with strategies to keep remote teams connected and motivated.

Credits:

• 3 PMI PDUs:
  
  • 1.25 Ways of Working PDUs
  • 1.25 Power Skills PDUs
  • 0.5 Business Acumen PDUs
• 3 HRCI Credits
• 3 ATD CI Credits
• 0.3 IACET CEUs
• 3 SHRM PDCs