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Dealing with Difficult People

Anyone who struggles with the aggravation, frustration, and pain of dealing with a truly difficult person will look back on this workshop with a sense of satisfaction and gratitude. Do you dread certain situations at work or in your personal life because of hostile or unresponsive encounters or feel powerless to cope with behavior that consistently leaves you depressed and defeated? Learn to identify and handle the four most common types of difficult people, turn confrontation into constructive stepping stones to conflict resolution, be a catalyst for changing difficult behavior, and understand what really triggers difficult people to behave negatively.

After this class, you will be able to:

  • Recognize problem behaviors or non-productive behaviors and actions of difficult people.
  • Identify the most common types of difficult people and the coping strategies for dealing with them.
  • Assess your communication style and utilize these basic communication skills to communicate and address different types of people in any work situation.
  • Explain and practice the tools for working with non-productive behaviors such as the use of empathy, active listening, and providing effective feedback.
  • Apply techniques for dealing with difficult people through the use of case studies and in-class action planning for your specific situations from your workplace.