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Zoom Support

Zoom Course Support

Having trouble accessing your online OLLI course on Zoom? Please review the tabs below.

Students have to sign into a Zoom account to join all of our class meetings. If you do not have a Zoom account, you will need to create a free Zoom account in order to participate in the class. You have two options:

  1. You can create a free account by entering your email and setting up a password. (Option 1)
  2. You can create a Zoom account by logging in with Facebook or Google. (Option 2)
Please create your Zoom account at least 1 day prior to the start of your class so that you are able to join the class on class day(s).

Create a New Zoom Account

The instructions for creating a new Zoom account are below.

  1. Go to zoom.us/signup
  2. Enter your birthdate for verification, if asked.
  3. Enter your personal email address when asked for your "
  4. Click Sign Up
  5. You will receive an email from Zoom (no-reply@zoom.us). In this email, click Activate Account. (You may need to copy and paste the activation URL into your browser to activate your account.)
  6. On the page that opens up in your web browser, enter your first and last names, as well as a password for your account.
  7. Skip inviting others to join Zoom, if asked. 
  8. Once your account has been created, download Zoom. 

Sign Up for a Zoom AccountQuick Start Guide for New Users

Sign in with Facebook or Google

If you do not want to create a new account to use with Zoom, you can sign up to use Zoom by signing into either your Facebook or Google accounts, if applicable. This is recommended if you prefer to have fewer accounts and passwords. 

  1. Go to zoom.us/signup
  2. Enter your birthdate for verification, if asked.
  3. Scroll below where you would enter your email and look for:
Sign on Options

The first option, Sign in with SSO, is meant for people who have a Zoom account through their employer. Choose from the latter two options, Sign in with Facebook or Sign in with Google, and follow the instructions below. 

Learn to login with GoogleLearn to login with Facebook

Download Zoom for Mac/PC

We recommend that you join every course from a laptop or desktop computer running Windows or Mac OS.

Getting started on Windows and Mac
Learn how to use the Zoom desktop client for Windows and Mac

Visit Downloads Page

Weekday Support

If you have difficulty joining your meeting on the day of your course, our Enrollment Services team Monday through Friday from 8:30 AM to 4:00 PM at 404-727-6000 (select option 2).

Join a Meeting on Mobile

Joining a meeting from your phone or tablet works differently than joining on your computer from a link sent to your email. 

  1. Open the Zoom mobile app. If you have not downloaded the Zoom mobile app yet, you can download it from the Google Play Store, Apple App Store, or from Amazon for your Kindle Fire. Instructions for this process are provided in the next section. 
  2. Sign in to your account. If you do not have a Zoom account, you will need to follow the instructions on other tabs to create an account. 
  3. Click Join and enter the meeting ID number you were sent in your course reminder email. Zoom will also allow you to change your display name, which is helpful if you share an account. 
  4. Select if you would like to connect audio and/or video and select Join or Join Meeting.

Download on Zoom on Mobile

Instructions are provided below for iOS and Android devices. We cannot help troubleshoot issues on your specific phone or tablet. 

Getting started with iOS
Learn how to use the Zoom mobile app for iOS.

Getting started with Android
Learn how to use the Zoom mobile app for Android. 

System requirements for iOS, iPadOS, and Android