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Effective Emails, Memos, and Letters


Communicating clearly and concisely in written formats like email, memos, and letters is very important in a workplace setting. Clearly communicating your thoughts, plans and proposals is a highly effective means to advance your ideas and earn the respect of your peers. This course will help you improve your use of these common business communication vehicles by providing best practices and effective tips and techniques.


This course grants 5 PDUs for successful completion. Students have 90 days from the day they are granted access to complete this course.

Please note: Access to this course will be granted as soon as possible but may take up to 1 business day

After this class, you will be able to:

  • Recognize when it's appropriate to use an email, a memo, or a letter
  • Recognize when it's appropriate to use an email, a memo, or a letter
  • Explain the parts of an email, a memo, and a letter, and format each so that the communication is effective
  • Consider primary and secondary uses for the email, memo, or letter
  • Explain how to facilitate both primary and secondary uses
  • Create a sample email, memo, and letter employing best practices