Main content

Supervision Certificate Electives

Elective courses for Essentials of Supervision Certificate.

A Manager's Guide to Information Technology

Participants in this course will expand their knowledge of IT through games, videos, interactive exercises, quizzes, and other engaging content. Topics discussed throughout the class include big data, cloud implementations, and mobile computing.

MindEdge's A Manager's Guide to Information Technology course is designed to help managers develop a solid understanding of the basic concepts and technologies that they will encounter in the information technology field. Learners in this course will expand their knowledge of IT through games, videos, interactive exercises, quizzes, and other engaging content. Topics of major concern to managers are discussed throughout the course and include big data, cloud implementations, and mobile computing. Learners will combine these with business concepts in order to better inform business decisions. Examples of real-world cases involving IT security and other relevant topics are also incorporated to further expand a learner's knowledge of IT. In addition, certifications and careers in IT are introduced with explanations of each in this crucially important field.

Students have 180 days from the day they are granted access to complete this course.

Please note: Access to this course will be granted as soon as possible but may take up to 1 business day

After this class, you will be able to:
  • Trace the evolution of information technology
  • Explain the basics of computing
  • Describe operating systems and how process and memory management, the kernel, and other OS concepts work together
  • Discuss a variety of programming concepts
  • Explore different types of software
  • Discuss software management, application security, and the role of server software
  • Describe different network infrastructures, configurations, and physical components
  • Explain the use of databases and Big Data
  • Outline the fundamentals of information security
  • Describe cloud computing, service categories, and deployment models
  • Discuss mobile technologies, e-commerce concepts, and platforms
  • Explore the major social media websites, Web 2.0, and virtual communities
  • Explain the basics of information governance and information security governance
  • A Manager's Guide to Superior Customer Service

    A Manager's Guide to Superior Customer Service explores the art and science of developing a superior customer experience. Customers are vital to any organization and superior customer service can pay large financial dividends.


    MindEdge's A Manager's Guide to Superior Customer Service explores the art and science of developing a superior customer experience. Customers are vital to any organization and superior customer service can pay large financial dividends.

    Students have 90 days from the day they are granted access to complete this course.

    Please note: Access to this course will be granted as soon as possible but may take up to 1 business day

    After this class, you will be able to:
  • Explain the concept of the comprehensive customer experience
  • Discuss the case for offering superior customer service
  • Describe the customer service philosophies of leading companies including Apple, Nordstrom, L.L. Bean, and others
  • Discuss the concept of performance measurements and Key Performance Indicators (KPIs)
  • Describe the use of the Net Promoter Score (NPS)
  • Discuss the Voice of the Customer (VoC) process
  • Outline ways to build customer loyalty
  • Explain how to calculate Customer Lifetime Value (CLV)
  • Discuss the issues involved in managing customer service
  • Describe how to establish customer service expectations
  • Discuss the approach to providing customer service on different platforms (in-person, over the phone, online)
  • Explain approaches for handling difficult customers
  • Behavioral Interviewing: Selecting the Best Fit

    Access the resources and tools to recruit top performers and make the best hiring decisions possible. This course uses behavioral-based interviewing techniques, emphasizing in-depth questioning to help assess a candidate's fit and potential success.

    This course is designed to provide individuals involved in the hiring process with the resources and tools to make the best hiring decisions possible. It will provide the tools for hiring managers, recruiters and every member of the interviewing team to recruit top performers. This course uses behavioral based interviewing which emphasizes a focus on in-depth questioning to assist in assessing the candidate’s fit and potential success.


    After completing this course, participants will be able to:
    • Review the hiring laws and bias that have an effect on the hiring process.
    • Identify how and why it is important to have an interview plan based on defining hiring criteria and performance standards needed for the position.
    • Demonstrate and create behavioral questions to uncover evidence of skills, fit, track record and motivators that assist in predicting a candidate’s success.
    • Distinguish and appraise answers and write quality feedback to coordinate with your hiring recommendation.

    Building Employee Engagement and Winning Commitment

    Inspiring commitment is a key to enhancing organizational efficiency and boosting employee engagement. Utilize our helpful guidebook as you develop a fresh perspective, effectively communicate with colleagues, and motivate employees towards success.

    **This course is a featured Pre-Cyber Monday Deal. Enjoy 20% off tuition now through Friday, November 20 at 11:59pm (no promo code required).**

    Achieving employee buy-in towards new initiatives can present significant challenges. How does leadership properly balance motivational incentives with the team’s productivity, satisfaction and/or profit objectives? Inspiring commitment is a key to success for enhancing organizational efficiency and boosting employee engagement. Utilize our helpful guidebook and action planning tools in order to develop a fresh perspective, effectively communicate with colleagues, and motivate employees towards success.

    After this class, you will be able to:
    • Describe the three types of commitment and implications of each
    • Increase awareness and use of best practices for enhancing influence and motivation and mitigating resistance to change
    • Practice analyzing situations to identify the types of commitment that exist and needs to be encouraged
    • Identify barriers to commitment and change
    • Practice developing awareness and use of proactive influence tactics to gain commitment for timely and meaningful information based on a simple request

    Building Teams - Building Culture

    How do leaders successfully develop high-performing teams while fostering a harmonious, culturally-driven environment? Identify techniques to increase staff engagement levels, create stronger interpersonal connections, and maximize performance results.

    ‘Teamwork’ is a common tenet of many companies – but how do leaders successfully develop high-performing teams while fostering a harmonious, culturally-driven environment? By learning methodologies commonly utilized to assemble productive groups and acquiring the skills necessary to facilitate effective collaboration—even among virtual teams—participants in this course can increase staff engagement levels, create stronger interpersonal connections and maximize performance results.

      After completing this course, participants will be able to:
    • Describe the stages of team development, the functions at each stage, and the benefits of teaming
    • Assess individuals’ strengths to ensure the best possible team performance
    • Set goals successfully, and avoid common goal-setting mistakes
    • Explain how to foster accountability among team members to ensure all members succeed
    • Develop esprit de corps and coordinate effective team-building activities
    • Explore the effect of a virtual environment on teams.

    Business Ethics in the 21st Century

    How can organizations establish and encourage an ethical culture while monitoring for compliance? We'll review major business ethics frameworks and work to give learners a strong foundation in ethical business practices as individuals and/or leaders.


    Ethical decisions in business are everywhere. Managers and leaders, ideally, choose the moral right versus the moral wrong all the time. Organizations have learned that the costs of unethical actions can be high, both legally, and from the perspective of brand image and reputation. This introductory-level course introduces the major ethical frameworks in business and seeks to give learners a strong foundation in ethical business practices, whether as individuals, as a leaders, or as stewards of the organization. This course reviews how organizations can establish and encourage an ethical culture while monitoring for compliance.



    This course grants 10 PDUs for successful completion. Students have 90 days from the day they are granted access to complete this course.

    Please note: Access to this course will be granted as soon as possible but may take up to 1 business day
    After this class, you will be able to:
  • Describe the major ethical frameworks used in developing business ethics
  • Explain the three components of the Ethical Triangle: Individual Ethics, Leadership Ethics, and Governance and Control
  • Discuss key ethical challenges in the workplace
  • Describe the use of organizational ethics codes
  • Outline the ethical issues involved in the employer-employee relationship including Employment at Will, due process and fairness
  • Discuss the use of ethics training
  • Explain how organizations monitor ethical performance
  • Describe the relationship between Corporate Social Responsibility (CSR) and ethics
  • Outline issues involving corporate governance
  • Explain how sustainability is an ethical concern
  • Discuss ethics and the regulatory environment (Sarbanes-Oxley Act; U.S. Foreign Corrupt Practices Act)
  • Explain the issues around whistleblowing
  • Describe the role of leadership in establishing an ethical culture
  • Collaboration Skills and Strategies

    Explore collaboration models from three unique perspectives -- individual, team, & cross-functional -- within various job settings (virtual, in-person, and blended). Work to build trust and identify mutually beneficial internal/external relationships.

    **This course is a featured Pre-Cyber Monday Deal. Enjoy 20% off tuition now through Friday, November 20 at 11:59pm (no promo code required).**

    Effective collaboration — whether at the individual, team or enterprise level —sparks creative problem solving and generates positive ROI for organizations. Individuals, teams, and leaders can all take specific steps to ensure that the working environment supports –rather than forces – elements and concepts of teamwork in order to help support company growth and development objectives. Participants in our highly interactive workshop will assess personal strengths and challenges while exploring workplace partnership models from three unique perspectives -- individual, team, and cross-functional -- within various job settings (virtual, in-person, and blended). Students will also identify useful strategies to achieve common goals, including increased trust levels as well as the identification of mutually beneficial relationships both inside and outside the organization. Businesses can ill afford to ignore the critical benefits of successful collaboration in today’s hypercompetitive work environment – don’t get left behind.

    After completing this program, participants will be able to:

  • Explore collaboration from different work environment perspectives.
  • Experience a collaboration challenge first-hand, to examine effective and ineffective ways people work toward a common goal.
  • Identify internal and external forces driving increased collaborative work.
  • Assess personal strengths and challenges associated with working collaboratively.
  • Re-frame conflicts as opportunities for constructive, problem-solving conversations to make collaboration easier.
  • Develop increased trust levels on the team to support a collaborative environment.
  • Identify mutually beneficial relationships with colleagues within and outside your organization.
  • Emotional Intelligence

    High emotional intelligence increases resilience in the face of change, enhances work performance, and boosts management impact. Get a personal assessment of your emotional intelligence, with guidance on creating a personalized plan for continued growth.

    Emotional intelligence is a critical factor in career success and management effectiveness. High emotional intelligence creates increased resilience in the face of change, enhanced work performance, and greater management impact. And best of all, emotional intelligence can be learned! This experiential course will start you on your journey to growing your emotional intelligence. You will receive a personal assessment of your current emotional intelligence, and you will be guided in creating a personalized plan for continued growth.

    Completion of a brief, online assessment prior to the course is required; to ensure timely analysis, we recommend enrolling at least 3-5 days prior to course start date.

    CLICK HERE FOR REQUIRED BOOK

    After this class, you will be able to:
    • Identify the strengths and limitations of your emotional intelligence
    • Increase self-awareness and self-control
    • Work more effectively in stressful situations and with difficult people
    • Develop an ongoing plan for continued growth and effectiveness as a leader

    Essentials of Conflict Management

    Conflict management can distinguish good workplaces from great workplaces. Analyze conflict to understand the issues and emotions involved. Explore personal conflict management style and resolve issues in a sensible, equitable, and efficient manner.

    **This course is a featured Pre-Cyber Monday Deal. Enjoy 20% off tuition now through Friday, November 20 at 11:59pm (no promo code required).**

    Conflict management is the practice of identifying and handling conflict in a sensible, equitable, and efficient manner. While conflict is inevitable in the workplace, the way conflict is managed can distinguish good workplaces from great workplaces. Participants will learn to analyze conflict to understand the issues and emotions involved. Then, they will learn to resolve conflict using a proven 4-step method. This course allows participants to explore their personal conflict management style and develop skills to manage conflict more effectively.

     

    After this course, students will be able to:

    • Manage conflict by understanding and exploring what it is
    • Recognize all five styles of conflict.
    • Know which style of conflict is their preferred style by assessing their own personal style
    • Develop basic skills in the five styles so they can use any one of them
    • Learn to diagnose situations in order to chose the most appropriate style
    • Learn troubleshooting techniques and other skills for successful conflict resolution

    Handling Difficult Employee Behavior

    Managers can prepare to deal with troublesome and difficult behavior by employees. By effectively addressing, coaching, and counseling employees, you can improve behavior and improve morale, staff retention, productivity, and teamwork.

    As a manager, handling difficult employee behavior is now your job. And it can be overwhelming to try to navigate the psychology of poor behavior to try to figure out how to improve the situation. This course is designed to prepare managers to deal with troublesome and difficult behavior by employees. By effectively addressing, coaching, and counseling employees, you can improve their behavior and improve morale, staff retention, productivity, and teamwork. This course uses videos to illustrate each behavior type so that you can more easily apply the techniques to your current work environment. Focusing on dealing with the behavior (not the person), tools and techniques for positive change are clear and well-defined.

    This course grants 10 PDUs for successful completion. Students have 90 days from the day they are granted access to complete this course.

    Please note: Access to this course will be granted as soon as possible but may take up to 1 business day

    After this class, you will be able to:
    • Discuss the importance of addressing difficult employee behavior
    • Describe a six-step model for handling conversations about difficult behaviors
    • Apply practical tips for handling conversations about difficult behaviors
    • Recognize the common 12 difficult employee behavioral types
    • Describe the 12 difficult behaviors, their causes and motivations, and their consequences
    • Outline best practices for handling the 12 difficult behaviors
    • Apply best practices to workplace scenarios involving the 12 behavioral types

    How to Coach

    We'll focus on the skills and techniques of positive coaching: listening actively, providing constructive feedback based on observation, reinforcing positive employee performance through recognition and praise, and teaching new skills.

    Managers who lead and manage through coaching—providing encouragement, feedback, and support—are more successful in "working through others." This course focuses on the skills and techniques of positive coaching in an organizational setting including listening actively, providing constructive feedback based on observation, reinforcing positive employee performance through recognition and praise, and teaching new skills.

    This course grants 3 PDUs for successful completion. Students have 90 days from the day they are granted access to complete this course.

    Please note: Access to this course will be granted as soon as possible but may take up to 1 business day

    After this class, you will be able to:
    • Explain how coaching employees is a vital part of managing in any organization
    • Distinguish between managerial coaching, executive coaching, and personal coaching
    • Identify the triggers for coaching and recognize characteristics of coachability
    • Describe the five-step coaching process
    • Explain the SMART technique of goal setting
    • Explain the USED and GROW models for coaching
    • Discuss the monitoring and follow-up coaching process
    • Explain the differences between mentoring and coaching

    Improving Your Listening Skills

    Identify the keys to clear communication and build more productive relationships via effective listening techniques. Learn about priorities and biases in a conversation -- including unspoken messages -- utilizing five distinct listening approaches.

    Improving Your Listening Skills provides individuals with the key to clear communication through developing an understanding of effective listening techniques. This session is designed to help people understand their priorities and biases in a conversation, the unspoken messages they send to others when listening, and all of the information they might be missing without ever realizing it. Further, participants are given the practice they need to hone their skills in five distinct listening approaches and internalize the situations that call for each. And ultimately, people come away with the communication skills they need to build more synchronized, productive relationships.

    Completion of a brief, online assessment prior to the course is required; to ensure timely analysis, we recommend enrolling at least 3-5 days prior to course start date.

    After this course, participants will be able to:
    • Recognize the importance of developing good listening skills by reflecting on their past listening experiences
    • Discover the five different listening approaches used in communication and the specific characteristics of each approach
    • Discover their most natural listening approaches
    • Explore their strengths and challenges as listeners
    • Identify effective listening approaches and behaviors, and practice modifying their listening approaches to meet the communication needs of team members
    • Create action plans to improve their ability to communicate effectively to all team members by using different listening approaches

    Innovation for Breakthrough Results

    Participants in our interactive workshop apply specific techniques to achieve breakthrough results. With new skills and strategies, students become stronger role models as creative agents to ultimately provide a competitive edge for organizations.

    To succeed in today’s economic conditions, truly successful CEOs and their teams focus on innovation -- the ability to look at something old or current and see something new or different. Rather than fall back on traditional management discipline, existing best practices, or status quo operations, these leaders dug deeper, wider, and exploded out of the box with critical thinking skills to survive and thrive. Our Innovation workshop teaches participants to apply specific techniques to achieve breakthrough results. Armed with these new skills and strategies, participants become stronger role models as creative agents and entrepreneurs to ultimately provide a competitive edge for organizations. The workshop incorporates a high level of interactivity, practical learning, self-assessment, exercises, skill practice, case studies and action planning in a fun and relaxed atmosphere.

    After completing this program, participants will be able to:

  • Explain the key factors of building an innovative culture in your organization.
  • Provide a model for the stages of innovation.
  • Describe characteristics of the different cognitive styles and how they prefer to organize and process information.
  • Use individual and group techniques to help generate ideas.
  • Introduction to Management

    This course is designed for current and soon-to-be managers seeking to understand the foundations of effective management. The course will dive into these topics and test acquired knowledge through exercises, games, review checkpoints, and a final assessment.

    This course is designed for current and soon-to-be managers seeking to understand the foundations of effective management. Managers are employed across industries, functions, and organizational structures to oversee different-sized departments, teams, and groups of workers. However, there are fundamental tools, techniques, skills, and competencies that can help all managers navigate workplace relationships, coach and mentor employees, and lead high-performing teams in accordance with HR laws and managerial best practices. This course will dive into these topics and test acquired knowledge through exercises, games, review checkpoints, and a final assessment.

    This course grants 3 PDUs for successful completion. Students have 90 days from the day they are granted access to complete this course.

    Please note: Access to this course will be granted as soon as possible but may take up to 1 business day

    After this class, you will be able to:
    ul>
  • Identify key strategies for managing people, including remote workers
  • Distinguish between managers and individual contributors as well as the various types of organizational structures
  • Describe the process of hiring, training, and developing employees and memorize key HR laws
  • Support an empowered team and promote high employee performance
  • Identify the various types of difficult employee behavior and understand when to coach, discipline, or terminate an employee
  • Demonstrate emotional intelligence and identify strategies for in-person and virtual communication
  • Determine what should occur before, during, and after a meeting
  • Approach negotiation thoughtfully by considering the negotiation type and employing tools like reservation price, ZOPA, and BATNA
  • Demonstrate time management skills, including prioritization and setting SMART goals
  • Support change initiatives within your organization and minimize employee resistance
  • Managing Difficult Conversations and Situations

    Identify basic communication strategies that can work across many difficult situations. Managing yourself properly can build the confidence to better manage problematic workplace events. Learn how to have open, robust, and fearless conversations.

    Difficult situations often arise in the workplace. This course addresses the more common situations and people and identifies strategies for dealing with them. Participants in this course will be exposed to the basic communication strategies that can work across all difficult behavior situations. This will help participants realize that the more proficient we are at managing ourselves the more confident we become managing difficult conversations and situations. Participants will look back at this practical course with a real sense of satisfaction and gratitude! Learn how to have open, robust and fearless conversations.


    After this class, you will be able to:
    • Understand how and why we use confrontation language and escalate situations.
    • Create prevention strategies to handle sensitive issues to avoid escalation and recognize problems before they become a crisis.
    • Determine the manner in which they come across to others.
    • Identify and perform the three line assertion communication technique to conduct difficult conversations.
    • Identify the most common types of difficult conversations in their organizations and apply strategies for dealing with them.

    Managing Multi-Generations

    Today's workforce represents a multitude of generations -- understand similarities and differences while adopting strategies for motivation, coaching and development. Create an environment conducive to attracting and retaining staff from each generation.

    With four different generations currently employed in today’s unique workforce, the resulting work environments can present tremendous challenges -- as well as the potential for great rewards. How can our management and leadership techniques bridge multiple generational divides in order to adapt and respond accordingly? In order to effectively handle these critical issues -- work ethic, the role of leadership, work/life balance, and more -- we need to better understand how the diversity of our backgrounds may have shaped varying workplace expectations. Our interactive workshop will explore these generational differences and similarities as participants develop and practice helpful techniques for better managing the wide range of ages and personalities that comprise the current labor force. After this class, you will be able to:
    • Describe common characteristics of the generations at work today and the formative events that define them
    • Determine the most effective approaches for communication with different generations
    • Custom fit their communication style to meet the challenges of generational differences


    Managing Remote Employees

    Even with the many advantages of remote work, challenges can arise -- we'll explore the benefits and drawbacks of remote work and provides managers with tips for helping their remote workers stay connected and motivated.

    As businesses are increasingly turning to technology to handle both internal and external communications, the notion of a centralized workforce that meets face-to-face on a daily basis is becoming less common. Companies are embracing the idea of employing remote workers—from both near and far—who can provide a diverse range of skills and viewpoints without being bound by location. While there are many advantages to remote work for both the company and the individual, managers must be aware of the challenges that can arise when employing remote workers. This course explores the benefits and drawbacks of remote work and provides managers with tips for helping their remote workers stay connected and motivated.

    This course grants 3 PDUs for successful completion. Students have 90 days from the day they are granted access to complete this course.

    Please note: Access to this course will be granted as soon as possible but may take up to 1 business day

    After this class, you will be able to:
    • Identify the reasons why people choose to work remotely
    • Examine current attitudes toward remote work
    • Consider some of the myths surrounding remote work
    • List the benefits and drawbacks of remote work arrangements
    • Assess whether their company is well-suited for remote work arrangements
    • Identify the top challenges when it comes to leading remote employees
    • Discuss best practices for hiring and onboarding remote employees
    • Explore ways to develop remote workers
    • Consider how to effectively communicate with remote employees
    • Develop strategies for providing feedback to remote workers
    • Identify ways to motivate and connect with remote employees

    Managing Your Time and Productivity

    Effectively prioritize, plan, and focus time while utilizing tools and techniques to eliminate productivity bottlenecks and improve daily interactions and performance. Develop an individualized action plan to support new skills. Course requires pre-work.

    Too much to do, working too many hours, multi-tasking to get things done but it is still not enough? High levels of stress and poor productivity are eventual results. This course will help you identify strategies you can use to manage your time and optimize productivity. The key to managing your time and productivity is gaining control over the habits and activities that cause you to waste time and managing all the tasks you have to get done.

    Participants will learn how to prioritize, plan and focus their time more effectively and use tools and techniques to eliminate productivity bottlenecks. Participants will also learn how their unique time style drives and affects their daily interactions and can assist in guiding improved productivity. In addition, participants will develop an individualized action plan to support their new found skills in the workplace and to maintain an increased level of productivity and personal satisfaction.

    After this class, you will be able to:

    • Appreciate the difference between time management, productivity and self management.
    • Establish productivity habits by identifying and learning to focus on control techniques that increase effectiveness.
    • Identify productivity bottlenecks and causes of wasted time and adopt behavioral strategies and techniques to handle biggest time wasters.
    • Identify elements of behavior style that contributes or hinders effective use of time.
    • Develop a personal action plan for mastering new techniques and applying to their work environment.

    Optimizing Virtual Teamwork

    Our workshop will provide helpful tools and best practices -- based on up-to-the-minute research -- for virtual teams, including how to conduct effective meetings, presentations and evaluations.

    Prior to COVID-19, estimates suggested that only ~16% of teams operated in a virtual format. The pandemic has forced a number of teams to quickly and efficiently move 100% online – and employees now face even more conflicts and challenges within the workplace environment. This abrupt shift means that organizations, teams, and individuals must rapidly learn new ways of communicating, collaborating, and connecting with one another. Our workshop will provide helpful tools and best practices -- based on up-to-the-minute research -- for virtual teams, including how to conduct effective meetings, presentations and evaluations.
    After this class, you will be able to:
    • Communicate effectively in virtual settings so that video, email, presentations, IMs, etc. are clear, courteous, and timely
    • Conduct an effective virtual meeting
    • Raise issues and discuss sensitive topics with colleagues using virtual communication tools
    • Assess and manage their virtual team member “reputation” so that blind spots and behaviors do not have unintended negative impact

    Solving Problems Creatively

    Harness the power of creativity utilizing our hands-on course as you work to build and flex your creative muscles. We'll provide tips, techniques and models to help develop resourcefulness, unlock potential, and improve your value to the company.

    Employers love problem-solvers – but producing effective solutions requires the ability to overcome obstacles and generate innovative ideas. Learn to successfully harness the power of creativity utilizing our hands-on course as you work to build and flex your creative muscles. We’ll provide tips, techniques and models to help develop resourcefulness, unlock potential, and improve your value to the company.

      After this class, you will be able to:
    • Identify and reduce their own creativity blocks
    • Create an environment that fosters creativity
    • Clarify and reframe problems
    • Generate multiple ideas using creative techniques
    • Convert ideas to viable, creative solutions
    • Develop a plan to implement the solutions

    The Effective Manager's Toolbox

    Our class is comprised of a suite of online modules designed to give managers a head start on managing issues correctly and professionally -- with less stress and fewer negative organizational circumstances to improve the chances of success.

    There are a number of managerial factors that are vital in managing and leading. Becoming a better manager or leader is directly connected to how well you can master them. The Effective Manager's Toolbox is a suite of online modules designed to give managers a head start on managing issues correctly and professionally with less stress and fewer negative organizational circumstances. The modules offer learners an explanation of the managerial mindset that all managers and leaders must adopt to succeed. After careful consideration of the relevant and reference managerial and leadership factors, including such topics as dealing with direct reports, solving problems, planning and budgeting, handling conflict, and others, learners are given a series of video-based scenarios and asked to consider how they would handle the challenges presented for the most optimal results. Upon completion, learners are given a summary of what they've learned for quick reference while at work.

    This course grants 15 PDUs for successful completion. Students have 180 days from the day they are granted access to complete this course.

    Please note: Access to this course will be granted as soon as possible but may take up to 1 business day
    After this class, you will be able to:

  • Inhabit the managerial mindset
  • Understand what employees want from their jobs
  • Understand how managers lead
  • Recognize the components of a manager's job including enforcing policies and procedures, controlling expenses, dealing with subordinates and superiors, planning and budgeting, recruiting and developing talent, and solving problems
  • Implement the qualities that make an effective leader
  • Address real-world managerial problems in customer service, cost budgeting, cost cutting, and vendor relations