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Supervision Certificate Electives

Elective courses for Essentials of Supervision Certificate.

Behavioral Interviewing for Hiring Professionals

Access the resources and tools to recruit top performers and make the best hiring decisions possible. This course uses behavioral-based interviewing techniques, emphasizing in-depth questioning to help assess a candidate's fit and potential success.

This course is designed to provide individuals involved in the hiring process with the resources and tools to make the best hiring decisions possible. It will provide the tools for hiring managers, recruiters and every member of the interviewing team to recruit top performers. This course uses behavioral based interviewing which emphasizes a focus on in-depth questioning to assist in assessing the candidate’s fit and potential success.


After completing this course, participants will be able to:
  • Examine the importance of using a structured interview plan based on defining hiring criteria and performance standards needed for the position
  • Outline and adapt the steps of preparing and conducting an effective interview process which emphasizes the behavioral interviewing method.
  • Apply probing techniques to obtain behavioral examples from interviewees
  • Evaluate candidate’s knowledge, skills, and abilities through effective phone screens
  • Identify appropriate and inappropriate interview questions to remain legal
  • Build interviewing skills by conducting mock interviews

Building Employee Engagement and Winning Commitment

Inspiring commitment is a key to enhancing organizational efficiency and boosting employee engagement. Utilize our helpful guidebook as you develop a fresh perspective, effectively communicate with colleagues, and motivate employees towards success.

Achieving employee buy-in towards new initiatives can present significant challenges. How does leadership properly balance motivational incentives with the team’s productivity, satisfaction and/or profit objectives? Inspiring commitment is a key to success for enhancing organizational efficiency and boosting employee engagement. Utilize our helpful guidebook and action planning tools in order to develop a fresh perspective, effectively communicate with colleagues, and motivate employees towards success.

After this class, you will be able to:
  • Describe the three types of commitment and implications of each
  • Increase awareness and use of best practices for enhancing influence and motivation and mitigating resistance to change
  • Practice analyzing situations to identify the types of commitment that exist and needs to be encouraged
  • Identify barriers to commitment and change
  • Practice developing awareness and use of proactive influence tactics to gain commitment for timely and meaningful information based on a simple request

Building Teams - Building Culture

How do leaders successfully develop high-performing teams while fostering a harmonious, culturally-driven environment? Identify techniques to increase staff engagement levels, create stronger interpersonal connections, and maximize performance results.

‘Teamwork’ is a common tenet of many companies – but how do leaders successfully develop high-performing teams while fostering a harmonious, culturally-driven environment? By learning methodologies commonly utilized to assemble productive groups and acquiring the skills necessary to facilitate effective collaboration—even among virtual teams—participants in this course can increase staff engagement levels, create stronger interpersonal connections and maximize performance results.

    After completing this course, participants will be able to:
  • Describe the stages of team development, the functions at each stage, and the benefits of teaming
  • Identify the communication characteristics of high-performing teams and team members’ behavioral styles
  • Set goals successfully, and avoid common goal-setting mistakes
  • Explain how to foster accountability among team members to ensure all members succeed
  • Explore the effect of different behavioral styles on managing virtual employees
  • Develop esprit de corps and coordinate effective team-building activities

Emotional Intelligence

High emotional intelligence increases resilience in the face of change, enhances work performance, and boosts management impact. Get a personal assessment of your emotional intelligence, with guidance on creating a personalized plan for continued growth.

Emotional intelligence is a critical factor in career success and management effectiveness. High emotional intelligence creates increased resilience in the face of change, enhanced work performance, and greater management impact. And best of all, emotional intelligence can be learned! This experiential course will start you on your journey to growing your emotional intelligence. You will receive a personal assessment of your current emotional intelligence, and you will be guided in creating a personalized plan for continued growth.

Completion of a brief, online assessment prior to the course is required; to ensure timely analysis, we recommend enrolling at least 3-5 days prior to course start date.

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After this class, you will be able to:
  • Identify the strengths and limitations of your emotional intelligence
  • Increase self-awareness and self-control
  • Work more effectively in stressful situations and with difficult people
  • Develop an ongoing plan for continued growth and effectiveness as a leader

Essentials of Conflict Management

Conflict management can distinguish good workplaces from great workplaces. Analyze conflict to understand the issues and emotions involved. Explore personal conflict management style and resolve issues in a sensible, equitable, and efficient manner.

Conflict management is the practice of identifying and handling conflict in a sensible, equitable, and efficient manner. While conflict is inevitable in the workplace, the way conflict is managed can distinguish good workplaces from great workplaces. Participants will learn to analyze conflict to understand the issues and emotions involved. Then, they will learn to resolve conflict using a proven 4-step method. This course allows participants to explore their personal conflict management style and develop skills to manage conflict more effectively.

 

After this course, students will be able to:

  • Manage conflict by understanding and exploring what it is
  • Recognize all five styles of conflict.
  • Know which style of conflict is their preferred style by assessing their own personal style
  • Develop basic skills in the five styles so they can use any one of them
  • Learn to diagnose situations in order to chose the most appropriate style
  • Learn troubleshooting techniques and other skills for successful conflict resolution

Improving Your Listening Skills

Identify the keys to clear communication and build more productive relationships via effective listening techniques. Learn about priorities and biases in a conversation -- including unspoken messages -- utilizing five distinct listening approaches.

Improving Your Listening Skills provides individuals with the key to clear communication through developing an understanding of effective listening techniques. This session is designed to help people understand their priorities and biases in a conversation, the unspoken messages they send to others when listening, and all of the information they might be missing without ever realizing it. Further, participants are given the practice they need to hone their skills in five distinct listening approaches and internalize the situations that call for each. And ultimately, people come away with the communication skills they need to build more synchronized, productive relationships.

Completion of a brief, online assessment prior to the course is required; to ensure timely analysis, we recommend enrolling at least 3-5 days prior to course start date.

After this course, participants will be able to:
  • Recognize the importance of developing good listening skills by reflecting on their past listening experiences
  • Discover the five different listening approaches used in communication and the specific characteristics of each approach
  • Discover their most natural listening approaches
  • Explore their strengths and challenges as listeners
  • Identify effective listening approaches and behaviors, and practice modifying their listening approaches to meet the communication needs of team members
  • Create action plans to improve their ability to communicate effectively to all team members by using different listening approaches

Managing Difficult Conversations and Situations

Identify basic communication strategies that can work across many difficult situations. Managing yourself properly can build the confidence to better manage problematic workplace events. Learn how to have open, robust, and fearless conversations.

Difficult situations often arise in the workplace. This course addresses the more common situations and people and identifies strategies for dealing with them. Participants in this course will be exposed to the basic communication strategies that can work across all difficult behavior situations. This will help participants realize that the more proficient we are at managing ourselves the more confident we become managing difficult conversations and situations. Participants will look back at this practical course with a real sense of satisfaction and gratitude! Learn how to have open, robust and fearless conversations.


After this class, you will be able to:
  • Understand how and why we use confrontation language and escalate situations.
  • Create prevention strategies to handle sensitive issues to avoid escalation and recognize problems before they become a crisis.
  • Determine the manner in which they come across to others.
  • Identify and perform the three line assertion communication technique to conduct difficult conversations.
  • Identify the most common types of difficult conversations in their organizations and apply strategies for dealing with them.

Managing Multi-Generations

Today's workforce represents a multitude of generations -- understand similarities and differences while adopting strategies for motivation, coaching and development. Create an environment conducive to attracting and retaining staff from each generation.

With four different generations currently employed in today’s unique workforce, the resulting work environments can present tremendous challenges -- as well as the potential for great rewards. How can our management and leadership techniques bridge multiple generational divides in order to adapt and respond accordingly? In order to effectively handle these critical issues -- work ethic, the role of leadership, work/life balance, and more -- we need to better understand how the diversity of our backgrounds may have shaped varying workplace expectations. Our interactive workshop will explore these generational differences and similarities as participants develop and practice helpful techniques for better managing the wide range of ages and personalities that comprise the current labor force. After this class, you will be able to:
  • Describe common characteristics of the generations at work today and the formative events that define them
  • Determine the most effective approaches for communication with different generations
  • Custom fit their communication style to meet the challenges of generational differences


Managing Up: Forging a Successful Relationship with Your Supervisor

Recognizing the principles of managing up can help increase the chances of success for both you and your manager. Identifying your boss's needs can lead to a smoother work environment with less conflict and a more effective relationship.

The accomplishments of your manager are often more critical to your success than your own achievements. When bosses miss deadlines, ignore goals, and fail to meet expectations, those unmet obligations inevitably become yours -- and the communication between you and your manager can suffer greatly as a result. Recognizing the principles of managing up can help increase the chances of success for both you and your manager. Identifying your boss’s needs while supporting these daily obligations can lead to a smoother work environment with more positive vibes, less conflict, and ultimately an effective relationship.

After this class, you will be able to:

  • Identify and support your supervisor’s strengths, weaknesses and working style.
  • Proactively seek consistent communication and monitor results for necessary improvements.
  • Determine your supervisor’s priorities, goals and pressures.
  • Establish expectations and a clear system of organization.
  • Help to eliminate preventable problems and use effective problem solving skills to find resolutions.
  • Exhibit positive behaviors that make you an invaluable employee.

Managing Your Time and Productivity

Effectively prioritize, plan, and focus time while utilizing tools and techniques to eliminate productivity bottlenecks and improve daily interactions and performance. Develop an individualized action plan to support new skills. Course requires pre-work.

Too much to do, working too many hours, multi-tasking to get things done but it is still not enough? High levels of stress and poor productivity are eventual results. This course will help you identify strategies you can use to manage your time and optimize productivity. The key to managing your time and productivity is gaining control over the habits and activities that cause you to waste time and managing all the tasks you have to get done.

Participants will learn how to prioritize, plan and focus their time more effectively and use tools and techniques to eliminate productivity bottlenecks. Participants will also learn how their unique time style drives and affects their daily interactions and can assist in guiding improved productivity. In addition, participants will develop an individualized action plan to support their new found skills in the workplace and to maintain an increased level of productivity and personal satisfaction.

After this class, you will be able to:

  • Appreciate the difference between time management, productivity and self management.
  • Establish productivity habits by identifying and learning to focus on control techniques that increase effectiveness.
  • Identify productivity bottlenecks and causes of wasted time and adopt behavioral strategies and techniques to handle biggest time wasters.
  • Identify elements of behavior style that contributes or hinders effective use of time.
  • Develop a personal action plan for mastering new techniques and applying to their work environment.

Solving Problems Creatively

Harness the power of creativity utilizing our hands-on course as you work to build and flex your creative muscles. We'll provide tips, techniques and models to help develop resourcefulness, unlock potential, and improve your value to the company.

Employers love problem-solvers – but producing effective solutions requires the ability to overcome obstacles and generate innovative ideas. Learn to successfully harness the power of creativity utilizing our hands-on course as you work to build and flex your creative muscles. We’ll provide tips, techniques and models to help develop resourcefulness, unlock potential, and improve your value to the company.

    After this class, you will be able to:
  • Identify and reduce their own creativity blocks
  • Create an environment that fosters creativity
  • Clarify and reframe problems
  • Generate multiple ideas using creative techniques
  • Convert ideas to viable, creative solutions
  • Develop a plan to implement the solutions