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Career Enhancement

Career Enhancement courses

Better Business Writing

Use concise, positive language to your advantage. Hone your writing skills into a more powerful communication tool. An interactive approach makes this class extraordinarily engaging and practical. You'll immediately notice the difference from this course.

This hands-on writing workshop helps participants hone skills for writing to target business audiences. The interactive teaching style utilized provides direction on generating written communications that more effectively positions the message and the writer. Participants learn to write succinctly to their readers, declutter their writing, and convey their points clearly, concisely, and positively.

After this class, you will be able to:

  • Identify five elements for creating concise, relationship-driven writing to incorporate into existing writing approaches
  • Motivate a reader by developing effective, audience-driven wording, style, and tone
  • Make writing more effective by reducing unnecessary words, phrases, and thought processes that bore or bog down the audience
  • Reduce writing and rewriting time by organizing thoughts effectively before writing
  • Demonstrate improved personal writing habits through individual feedback received on external and internal communications

Class is limited to 15 participants.

Dealing with Difficult People

Learn to identify and handle the four most common types of difficult people and turn confrontation into constructive stepping stones to conflict resolution. Be a catalyst for changing behavior, and understand what triggers people to behave negatively.

Anyone who struggles with the aggravation, frustration, and pain of dealing with a truly difficult person will look back on this workshop with a sense of satisfaction and gratitude. Do you dread certain situations at work or in your personal life because of hostile or unresponsive encounters or feel powerless to cope with behavior that consistently leaves you depressed and defeated? Learn to identify and handle the four most common types of difficult people, turn confrontation into constructive stepping stones to conflict resolution, be a catalyst for changing difficult behavior, and understand what really triggers difficult people to behave negatively.

After this class, you will be able to:
  • Define what a difficult person is and what makes some people.
  • Identify the most common types of difficult people and strategies for dealing with them.
  • Recognize key causes of communication problems in the workplace and outline thoughtful, effective strategies for resolving them.
  • Assess their basic communication style and utilize this knowledge to communicate and address different types of people in any work situation.
  • Apply techniques for dealing with difficult people through the use of role plays and in-class action planning.

Emotional Intelligence

High emotional intelligence increases resilience in the face of change, enhances work performance, and boosts management impact. Get a personal assessment of your emotional intelligence, with guidance on creating a personalized plan for continued growth.

Emotional intelligence is a critical factor in career success and management effectiveness. High emotional intelligence creates increased resilience in the face of change, enhanced work performance, and greater management impact. And best of all, emotional intelligence can be learned! This experiential course will start you on your journey to growing your emotional intelligence. You will receive a personal assessment of your current emotional intelligence, and you will be guided in creating a personalized plan for continued growth.

Completion of a brief, online assessment prior to the course is required; to ensure timely analysis, we recommend enrolling at least 3-5 days prior to course start date.

CLICK HERE FOR REQUIRED BOOK

After this class, you will be able to:
  • Identify the strengths and limitations of your emotional intelligence
  • Increase self-awareness and self-control
  • Work more effectively in stressful situations and with difficult people
  • Develop an ongoing plan for continued growth and effectiveness as a leader

Executive Presence for the Non-Executive

Develop a specific plan for achieving executive presence: learn to project confidence, demonstrate emotional intelligence, command the room, polish your appearance and more as you strive for that "it" factor to help open executive-level doors.

As professionals progress through the early stages of their careers, performance and results often matter most. But moving forward, executive presence -- or lack thereof -- can significantly impact an individual’s career growth. Our introspective and engaging two-day course takes a close look at author Sylvia Ann Hewlett’s three pillars of executive presence: how you act (gravitas), how you speak (communication) and how you look (appearance). Join us to develop a specific plan for achieving the presence which executives admire: learn to project confidence, demonstrate emotional intelligence, command the room, polish your appearance and more as you strive for the ‘it’ factor in order to open executive-level doors.

Completion of a brief, online assessment prior to the course is required; to ensure timely analysis, we recommend enrolling at least 3-5 days prior to course start date.

After this class, you will be able to:
  • Define and explain Executive Presence
  • Develop a detailed plan for enhancing your executive presence in terms of your:
    • Gravitas (how you act)
    • Projecting confidence
    • Speaking truth to those in power
    • Demonstrating emotional intelligence
    • Excelling in difficult situations
    • Communication (how you speak)
    • Leveraging DiSC communication styles
    • Speaking skills
    • Commanding a room
    • Appearance (how you look)
    • Polish and grooming
    • Clothing
  • Develop strategies to overcome feedback failures to get honest, productive insight


CLICK HERE FOR REQUIRED BOOK

Improving Your Listening Skills

Identify the keys to clear communication and build more productive relationships via effective listening techniques. Learn about priorities and biases in a conversation -- including unspoken messages -- utilizing five distinct listening approaches.

Improving Your Listening Skills provides individuals with the key to clear communication through developing an understanding of effective listening techniques. This session is designed to help people understand their priorities and biases in a conversation, the unspoken messages they send to others when listening, and all of the information they might be missing without ever realizing it. Further, participants are given the practice they need to hone their skills in five distinct listening approaches and internalize the situations that call for each. And ultimately, people come away with the communication skills they need to build more synchronized, productive relationships.

Completion of a brief, online assessment prior to the course is required; to ensure timely analysis, we recommend enrolling at least 3-5 days prior to course start date.

After this course, participants will be able to:
  • Recognize the importance of developing good listening skills by reflecting on their past listening experiences
  • Discover the five different listening approaches used in communication and the specific characteristics of each approach
  • Discover their most natural listening approaches
  • Explore their strengths and challenges as listeners
  • Identify effective listening approaches and behaviors, and practice modifying their listening approaches to meet the communication needs of team members
  • Create action plans to improve their ability to communicate effectively to all team members by using different listening approaches

Influence and Persuasion

The power, frequency, and scope of influence are often underestimated—come sharpen your skills during this workshop as you explore techniques and concepts designed to help you increase your impact in the workplace and beyond.

Influence and persuasion are typically categorized as marketing and sales tools -- yet the power, frequency, and scope of influence are often underestimated. If you want a raise, sometimes you need to persuade your boss. If you want to convince your team to adopt a change, help your staff make choices, or choose the best place for lunch, influence plays a big role. Sharpen your skills during this workshop as you explore techniques and concepts designed to help you increase your impact in the workplace and beyond.

After this class, you will be able to:
  • Apply the concepts of pushing and pulling when influencing others
  • Use various tools and techniques for creating relationships and rapport
  • Make a persuasive presentation by using the 5 S’s
  • Apply storytelling techniques to extend influence
  • Leverage concepts of neuro linguistic programming in everyday influence and persuasion

Managing Up: Forging a Successful Relationship with Your Supervisor

Recognizing the principles of managing up can help increase the chances of success for both you and your manager. Identifying your boss's needs can lead to a smoother work environment with less conflict and a more effective relationship.

The accomplishments of your manager are often more critical to your success than your own achievements. When bosses miss deadlines, ignore goals, and fail to meet expectations, those unmet obligations inevitably become yours -- and the communication between you and your manager can suffer greatly as a result. Recognizing the principles of managing up can help increase the chances of success for both you and your manager. Identifying your boss’s needs while supporting these daily obligations can lead to a smoother work environment with more positive vibes, less conflict, and ultimately an effective relationship.

After this class, you will be able to:

  • Identify and support your supervisor’s strengths, weaknesses and working style.
  • Proactively seek consistent communication and monitor results for necessary improvements.
  • Determine your supervisor’s priorities, goals and pressures.
  • Establish expectations and a clear system of organization.
  • Help to eliminate preventable problems and use effective problem solving skills to find resolutions.
  • Exhibit positive behaviors that make you an invaluable employee.

Managing Your Time and Productivity

Effectively prioritize, plan, and focus time while utilizing tools and techniques to eliminate productivity bottlenecks and improve daily interactions and performance. Develop an individualized action plan to support new skills. Course requires pre-work.

Too much to do, working too many hours, multi-tasking to get things done but it is still not enough? High levels of stress and poor productivity are eventual results. This course will help you identify strategies you can use to manage your time and optimize productivity. The key to managing your time and productivity is gaining control over the habits and activities that cause you to waste time and managing all the tasks you have to get done.

Participants will learn how to prioritize, plan and focus their time more effectively and use tools and techniques to eliminate productivity bottlenecks. Participants will also learn how their unique time style drives and affects their daily interactions and can assist in guiding improved productivity. In addition, participants will develop an individualized action plan to support their new found skills in the workplace and to maintain an increased level of productivity and personal satisfaction.

After this class, you will be able to:

  • Appreciate the difference between time management, productivity and self management.
  • Establish productivity habits by identifying and learning to focus on control techniques that increase effectiveness.
  • Identify productivity bottlenecks and causes of wasted time and adopt behavioral strategies and techniques to handle biggest time wasters.
  • Identify elements of behavior style that contributes or hinders effective use of time.
  • Develop a personal action plan for mastering new techniques and applying to their work environment.

Presentations: The Power to Persuade and Inspire

Build confidence in your presentation style via practical exercises, best practices, and constructive peer feedback as you work to take the fear out of public speaking. Strengthen your ability to communicate with words, visuals, and body language.

The ability to successfully persuade and inspire an audience is an essential skill -- presentations, web-conferences, and team meetings frequently offer substantial opportunities for professional growth and career development. Join us to build confidence in your presentation style via practical exercises, a review of best practices, and constructive peer feedback as you work to reduce anxiety and take the fear out of public speaking. We’ll apply the concepts employed by the ADEPT (Articulate, Dynamic, Engaging, Projecting, Telling) model to help strengthen your ability to communicate with words, visuals, and body language when all eyes are upon you.

After completing this course, participants will be able to:

  • Build greater confidence for public speaking
  • Learn how to connect and engage any audience by applying the ADEPT model
  • Describe the do's and don'ts of great presentations
  • Build presentations skills through practice exercises

Professional Self-Advocacy in the Workplace

We’ll identify your professional strengths, interests, and values as you work to effectively communicate your unique value to both employers. The goal is to successfully connect your skills with the job roles that companies are eager to fill.

To move up in your workplace, make a career transition, or simply do a better job of promoting your business skills and talents, you need to engage in effective self-advocacy. In this course, you will learn how to effectively share with others what you’ve already accomplished so that you can advance your career. This course is designed to teach professionals how to identify their professional strengths and to communicate their unique worth to employers and stakeholders. You’ll learn how to select themes that will persuade others—in resumes, cover letters, and self-evaluations—and in conversations about your accomplishments and value.

After completing this course, participants will be able to:

  • Identify and be able to clearly articulate and support their unique professional strengths, interests, and values to current and prospective employers
  • Read job postings and accurately identify hiring employers’ priorities for specific roles
  • Confidently communicate which skills and strengths that the participant possesses that prospective and current employers seek for specific roles or projects, and why s/he is a strong candidate for a new position/role/project
  • Create a strong, tailored resume for jobs and employers in any industry
  • Create a strong, tailored cover letter for jobs and employers in any industry
  • Clearly communicate the value they’ve contributed to their current employers in self-evaluations and effectively negotiate for promotions and/or raises.

Stress Management

We'll discuss work-life balance as well as factors that influence wellness and organizational goal achievement; we'll also practice evidence-based stress management tactics while creating an action plan for both personal and professional development.

Enhanced team performance and improved work-life balance rely largely on proper management of stress. Leaders, managers and supervisors must cultivate an environment of communication and trust to promote awareness, adaptation, communication climate, personal accountability, and resilience. We’ll challenge the work-life balance concept and discuss factors that influence wellness and organizational goal achievement; we’ll also practice evidence-based stress management tactics grounded in organizational behavior and neuroscience research while creating an action plan for both personal and professional development.

After this class, you will be able to:
  • Explain the nature of stress
  • Describe factors that influence achieving work-life balance
  • Discuss the role and importance of communication and trust
  • Apply an appropriate approach to a stressful situation
  • Practice stress management tactics, tools and techniques to adopt and practice
  • Create an action plan for personal and professional development

The Power of Personal Brand

Join us to learn the concept of a personal brand: the benefits, how to build and manage your own, and how to use your brand to promote yourself and/ or services. We'll discuss the power of having an outstanding brand for success and personal power.

In this course you will learn what a personal brand is, what the benefits are in having a clearly defined brand, and how to build and manage your own. You will leave with a new understanding of yourself as an individual and as a business entity, a provider of business services. You will also gain an understanding of how to use your brand to promote yourself and/or services. This class discusses the power of having an outstanding brand, something that companies have known and used for years, and maps it onto the individual for increase effectiveness, success and personal power.

Win-Win Negotiations

No set of problem-solving skills is more important than negotiation. Win-win negotiation is a specific strategy that uses carefully defined skills and techniques to produce results that are beneficial and acceptable to everyone at the negotiating table.

In the diverse yet interconnected marketplace of the Twenty-first Century, no set of problem-solving skills is more important than negotiation. Win-Win Negotiation is a specific strategy, which uses carefully defined skills to produce results beneficial to everyone in a negotiation scenario. This course builds on the basic skills and concepts of conflict management and teaches participants how to create agreements that satisfy all parties. This course utilizes the book Getting to Yes as a learning resource, and includes video examples, case studies, role-plays and simulations to help participants achieve their learning goals.

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After this class, you will be able to:
  • Describe Win-Win Negotiation
  • Use Win-Win Strategies to achieve mutually beneficial results
  • Stay tough on the problem, but easy on the people
  • Leverage their negotiating power
  • Develop a negotiation plan

Your Image is a Communication Tool

Image is critical—work to better understand and interpret the nonverbal messages you send and receive. Review the basic ingredients of nonverbal communication to identify "filters" while learning how judgments are formulated from visual impressions.

Your image communicates messages about who you are as perceived by others and even yourself. You want to ensure these messages are consistent with your character, values, and what you have to offer. In this workshop, you will review the basic ingredients of nonverbal communication, better understand your own “filters,” and learn how judgments are formulated from visual impressions. This powerful information equips you to better understand the messages that you are sending out, and more effectively interpret the nonverbal messages you are receiving.


After this class, you will be able to:

  • Identify the basic elements of non-verbal communication
  • Identify their own filter in communication
  • Know how to increase positive communications in different environments
  • Be able to use image to strengthen brand professionally and personally
  • Identify ways to create stronger connections in relationships through communication
  • Learn strategies to manage their image

Solving Problems Creatively

Harness the power of creativity utilizing our hands-on course as you work to build and flex your creative muscles. We'll provide tips, techniques and models to help develop resourcefulness, unlock potential, and improve your value to the company.

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Employers love problem-solvers – but producing effective solutions requires the ability to overcome obstacles and generate innovative ideas. Learn to successfully harness the power of creativity utilizing our hands-on course as you work to build and flex your creative muscles. We’ll provide tips, techniques and models to help develop resourcefulness, unlock potential, and improve your value to the company.

    After this class, you will be able to:
  • Identify and reduce their own creativity blocks
  • Create an environment that fosters creativity
  • Clarify and reframe problems
  • Generate multiple ideas using creative techniques
  • Convert ideas to viable, creative solutions
  • Develop a plan to implement the solutions