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Supervision Certificate Core Courses

Core courses for the Essentials of Supervision Certificate.

Strategic Communications in the Workplace

Communication is more than talking and listening. Develop your skills at reading people and see how others interpret your own behavior. Adapt your communication style to increase engagement and create an enduring working alliance among team members.

Communication is more than talking and listening. Genuine communication requires a deep understanding of another person’s perspective. But when you take into consideration all of our biases, behavioral idiosyncrasies, unspoken emotions, and personal agendas, this can seem almost impossible to achieve. The communications assessment instrument called DiSC© helps people understand each other on a more fundamental level. This course develops the skills to read other people and see how others interpret their behaviors. It creates a deep seated appreciation for the needs of their co-workers. Ultimately, the program helps participants adapt their communication styles in a way that creates an enduring working alliance among team members and fosters a deeper sense of organizational engagement.

Completion of a brief, online assessment prior to the course is required; to ensure timely analysis, we recommend enrolling at least 3-5 days prior to course start date.

After this class, you will be able to:
  • Describe the four styles of behavior and describe your behavioral communication style through the DiSC© Personal Profile.
  • Recognize the styles of other people through behavioral cues and people reading techniques.
  • Increase individual and team productivity by leveraging strengths and the strengths of other team members that may have different styles.
  • Determine how others interpret your behavior and monitor and adjust their verbal and nonverbal messages to improve communication.
  • Adapt communication styles based on the situation to improve individual and team communication effectiveness.
  • Develop specific communication strategies that build a culture of alliance and collaboration.

Supervising Effectively

Learn four key components to success and lead teams to higher performance levels. We'll discuss key behaviors of highly effective leaders, essential ingredients of motivation, four crucial steps to effective delegation, and other critical supervisory skills.

This is a critical course for anyone who is currently a supervisor or plans to become a supervisor. Learn four key components to success and lead teams to higher levels of performance. We'll discuss the key behaviors of highly effective leaders, the essential ingredients of motivation, the four crucial steps to effective delegation and other critical supervisory skills.


After this class, you will be able to:
  • Define the basic supervisory competencies required for managers
  • Use the five key supervisory competencies
  • Self-assess supervisory competencies in the areas of coaching, organizing the work, delegation and managing relations
  • Identify varying expectations of bosses, peers, and colleagues
  • Distinguish between management and leadership
  • Improve employee performance through delivery of goal-oriented performance appraisals, implementation of a delegation system, and well developed coaching competencies
  • Strengthen motivation through the use of values and beliefs
  • Differentiate common causes of conflict and suggested approaches for handling them