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Human Resources

Human Resources Courses

Behavioral Interviewing: Selecting the Best Fit

Access the resources and tools to recruit top performers and make the best hiring decisions possible. This course uses behavioral-based interviewing techniques, emphasizing in-depth questioning to help assess a candidate's fit and potential success.

This course is designed to provide individuals involved in the hiring process with the resources and tools to make the best hiring decisions possible. It will provide the tools for hiring managers, recruiters and every member of the interviewing team to recruit top performers. This course uses behavioral based interviewing which emphasizes a focus on in-depth questioning to assist in assessing the candidate’s fit and potential success.


After completing this course, participants will be able to:
  • Review the hiring laws and bias that have an effect on the hiring process.
  • Identify how and why it is important to have an interview plan based on defining hiring criteria and performance standards needed for the position.
  • Demonstrate and create behavioral questions to uncover evidence of skills, fit, track record and motivators that assist in predicting a candidate’s success.
  • Distinguish and appraise answers and write quality feedback to coordinate with your hiring recommendation.

Building Employee Engagement and Winning Commitment

Inspiring commitment is a key to enhancing organizational efficiency and boosting employee engagement. Utilize our helpful guidebook as you develop a fresh perspective, effectively communicate with colleagues, and motivate employees towards success.

Achieving employee buy-in towards new initiatives can present significant challenges. How does leadership properly balance motivational incentives with the team’s productivity, satisfaction and/or profit objectives? Inspiring commitment is a key to success for enhancing organizational efficiency and boosting employee engagement. Utilize our helpful guidebook and action planning tools in order to develop a fresh perspective, effectively communicate with colleagues, and motivate employees towards success.

After this class, you will be able to:
  • Describe the three types of commitment and implications of each
  • Increase awareness and use of best practices for enhancing influence and motivation and mitigating resistance to change
  • Practice analyzing situations to identify the types of commitment that exist and needs to be encouraged
  • Identify barriers to commitment and change
  • Practice developing awareness and use of proactive influence tactics to gain commitment for timely and meaningful information based on a simple request

Dealing with Difficult People

Learn to identify and handle the four most common types of difficult people and turn confrontation into constructive stepping stones to conflict resolution. Be a catalyst for changing behavior, and understand what triggers people to behave negatively.

Anyone who struggles with the aggravation, frustration, and pain of dealing with a truly difficult person will look back on this workshop with a sense of satisfaction and gratitude. Do you dread certain situations at work or in your personal life because of hostile or unresponsive encounters or feel powerless to cope with behavior that consistently leaves you depressed and defeated? Learn to identify and handle the four most common types of difficult people, turn confrontation into constructive stepping stones to conflict resolution, be a catalyst for changing difficult behavior, and understand what really triggers difficult people to behave negatively.

After this class, you will be able to:
  • Recognize problem behaviors or non-productive behaviors and actions of difficult people.
  • Identify the most common types of difficult people and the coping strategies for dealing with them.
  • Assess your communication style and utilize these basic communication skills to communicate and address different types of people in any work situation.
  • Explain and practice the tools for working with non-productive behaviors such as the use of empathy, active listening, and providing effective feedback.
  • Apply techniques for dealing with difficult people through the use of case studies and in-class action planning for your specific situations from your workplace.

Delivering Impactful Training Experiences in the Classroom and Online

Join us to explore the psychologies of group learning and classroom dynamics. We will identify practical techniques designed to energize your training and ensure that your messages and material are delivered in a professional, positive manner.

Your training outline is fully developed and the course material is ready for delivery... but how do you maximize participant engagement while properly utilizing best practices for presentations? Join us to explore the psychologies of group learning and classroom dynamics. We will identify practical techniques designed to energize your training and ensure that your messages and material are delivered in a professional, positive manner. We will also work to master the technology that makes online training possible, including detailed instructions on how to deliver a premium interactive experience that commands the same level of excitement as your classroom training.

After this class, you will be able to:
  • Deliver professional, engaging training experiences for both classroom and online learners.
  • Utilize speaking techniques, body language and presentation design to energize a classroom.
  • Practice the elements of room dynamics, placement and setup to optimize course delivery.
  • Transform learning topics into immersive activities to solidify subject matter and message.
  • Use technology to deliver exceptional online training experiences to keep learners involved.


Participants will need to come to Part II of the class with their computer or tablet (a computer is preferred) and have already set up a free ZOOM Meeting account by going to https://zoom.us/signup

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Essentials of Human Resources Management

From legal matters to selecting qualified employees, we'll cover a variety of HR issues. Includes the SHRM Essentials of Human Resource Management as an introductory course—this is a comprehensive overview of human resource roles and responsibilities.

This course addresses the issues human resources employees or supervisors face daily from legal matters to selecting qualified employees. The course includes the SHRM Essentials of Human Resource Management curriculum, offering a comprehensive overview of human resource roles and responsibilities. If you are just starting out in the human resources profession, or are looking for an effective way to boost your employee management skills, this is the course for you.

After this class, you will be able to:
  • Describe the roles and responsibilities of the human resources function in an organization and that of the HR practitioner
  • Understand which human resources laws affect HR departments and operations of the organization
  • Effectively and fairly: interview, recruit, retain, and develop employees
  • Ensure quality performance measures and assessment processes for employees
  • Introduction to various types of compensation and pay for performance programs as well as benefit programs and government mandated benefits
  • Achieve measurable employee development and retention goals
  • Comprehend and minimize workplace risk management
  • Appreciate and utilize HR Systems and Technology

Managing Employee Performance

Effective performance management can provide managers and supervisors with a framework to monitor, discipline, and reward employees. Implement a process that addresses goal-setting, evaluations, and handling difficult conversations about job performance.

The concept of ‘performance management’ often conjures up negative thoughts for both managers and employees -- poorly-timed developmental feedback, endless paperwork, and minimal net benefit. Good news: performance management is now evolving from a one-time, backward-looking annual appraisal to a methodology emphasizing ongoing feedback and coaching. Learn how you can apply a simple model and powerful tools to drive employee engagement throughout the year, motivating staff members toward peak performance while mitigating potential legal risks. By taking these steps and utilizing best practices, the path to successfully building and retaining critical talent becomes much less stressful.


After this course, you will be able to:
  • Describe the best practices and current trends in performance management and the shift to “performance development”
  • Describe a simple performance management model that will increase employee engagement, reduce legal risks, and help people do their best work
  • Develop a plan for managing performance that will achieve desired objectives

PHR/SPHR Certification Review

Prepare for the PHR/SPHR examination designated by the Human Resource Certification Institute (HRCI). The course offers practice tests, case studies, and the body of knowledge needed to be successful on the examination.

This modular based course is designed to prepare participants for the PHR/SPHR examination designated by the Human Resource Certification Institute (HRCI). The course offers practice tests, case studies, and the body of knowledge needed to be successful on the examinations. The complete HRCP Program course materials for PHR/SPHR is included with the tuition.

Training Design for Trainers

Get the basic tools needed to design effective training using the ADDIE model. We'll discuss adult learning styles, material development, delivery methods and options, problematic participant behaviors, and how to measure your training program's success.

You're the expert in your field and now you're being asked to train others. The only problem? You're not a trainer! If your current or future responsibilities have you designing training programs this interactive, "hands-on" course will introduce the basic tools you need to design effective training using the components of the ADDIE model. Discover how adults learn, how to develop materials in an organized manner, methods and options available for delivering the program, how to handle problematic participant behaviors and measure your training programs’ success. At the conclusion of the course, participants will put theory into practice and create their own training outline.

After this class, you will be able to:
  • Appraise your current skill level in the basic competencies for trainers as identified by the Association for Talent Development (ATD)
  • Write learning objectives for a training program using the “task”, “condition” and “degree” criteria
  • Incorporate the eight intelligences as described by Howard Gardner in the design and delivery of a training program
  • Incorporate the three learning styles (visual, auditory, and tactile/kinesthetic) in the design and delivery of a training program
  • Create a training program outline using a simplified version of the ADDIE model
  • Address problematic participant behaviors during a training session
  • Measure the results of training for learning and bottom –line results
  • Strategies for effective delivery of the training program