Main content

Human Resources

Human Resources Courses

aPHR® Exam Prep

Our online, self-paced six-module HR management course provides comprehensive preparation for the Associate Professional in Human Resources (aPHR™) certification exam, with tips, practice questions and a full-length 125-question practice exam.


This completely online and self-paced, six-module Human Resources management course provides comprehensive preparation for the Associate Professional in Human Resources (aPHR™) certification exam. The course includes exam-taking tips, a detailed diagnostic test, practice questions at the end of each module, and a full-length, 125-question practice exam. Over 300 practice questions address the six knowledge areas covered in the aPHR™ exam.

Students have 180 days from the day they are granted access to complete this course.
Please note: Access to this course will be granted as soon as possible but may take up to 1 business day.

After this class, you will be able to:
  • HR Operations
  • Employee Relations
  • Recruitment and Selection
  • Compensation and Benefits
  • Human Resource Development and Retention
  • Health, Safety, and Security
  • Behavioral Interviewing: Selecting the Best Fit

    Access the resources and tools to recruit top performers and make the best hiring decisions possible. This course uses behavioral-based interviewing techniques, emphasizing in-depth questioning to help assess a candidate's fit and potential success.

    This course is designed to provide individuals involved in the hiring process with the resources and tools to make the best hiring decisions possible. It will provide the tools for hiring managers, recruiters and every member of the interviewing team to recruit top performers. This course uses behavioral based interviewing which emphasizes a focus on in-depth questioning to assist in assessing the candidate’s fit and potential success.


    After completing this course, participants will be able to:
    • Review the hiring laws and bias that have an effect on the hiring process.
    • Identify how and why it is important to have an interview plan based on defining hiring criteria and performance standards needed for the position.
    • Demonstrate and create behavioral questions to uncover evidence of skills, fit, track record and motivators that assist in predicting a candidate’s success.
    • Distinguish and appraise answers and write quality feedback to coordinate with your hiring recommendation.

    Building Employee Engagement and Winning Commitment

    Inspiring commitment is a key to enhancing organizational efficiency and boosting employee engagement. Utilize our helpful guidebook as you develop a fresh perspective, effectively communicate with colleagues, and motivate employees towards success.

    Achieving employee buy-in towards new initiatives can present significant challenges. How does leadership properly balance motivational incentives with the team’s productivity, satisfaction and/or profit objectives? Inspiring commitment is a key to success for enhancing organizational efficiency and boosting employee engagement. Utilize our helpful guidebook and action planning tools in order to develop a fresh perspective, effectively communicate with colleagues, and motivate employees towards success.

    After this class, you will be able to:
    • Describe the three types of commitment and implications of each
    • Increase awareness and use of best practices for enhancing influence and motivation and mitigating resistance to change
    • Practice analyzing situations to identify the types of commitment that exist and needs to be encouraged
    • Identify barriers to commitment and change
    • Practice developing awareness and use of proactive influence tactics to gain commitment for timely and meaningful information based on a simple request

    Cybersecurity for Human Resources Professionals

    This course introduces cybersecurity concepts to those who work in the field of HR. Particular focus is placed on working in conjunction with technical departments to deliver effective training and policies regarding corporate security to staff.

    This course introduces cybersecurity concepts to those who work in the field of human resources. Particular focus is placed on working in conjunction with more technical departments in delivering to employees effective training and policies regarding corporate security. The course also engages learners on security concerns specific to the type of data handled by human resources departments.


    This course grants 3 PDUs for successful completion. Students have 90 days from the day they are granted access to complete this course.

    Please note: Access to this course will be granted as soon as possible but may take up to 1 business day

    After this class, you will be able to:
    • Exhibit a foundational understanding of cybersecurity
    • Responsibly advocate for HR's role in cybersecurity policy and training
    • Develop the communication tools necessary to interface with technical and security professionals in the workplace
    • Identify major legislation in relation to workplace cybersecurity
    • Enumerate specific programs that HR professionals should implement in regard to employee training and motivation for cybersecurity
    • Display the knowledge and mindset to participate in strategic planning around the topics of cybersecurity, governance, incident response, and business continuity

    Delivering Impactful Training Experiences in the Classroom and Online

    Join us to explore the psychologies of group learning and classroom dynamics. We will identify practical techniques designed to energize your training and ensure that your messages and material are delivered in a professional, positive manner.

    Your training outline is fully developed and the course material is ready for delivery... but how do you maximize participant engagement while properly utilizing best practices for presentations? Join us to explore the psychologies of group learning and classroom dynamics. We will identify practical techniques designed to energize your training and ensure that your messages and material are delivered in a professional, positive manner. We will also work to master the technology that makes online training possible, including detailed instructions on how to deliver a premium interactive experience that commands the same level of excitement as your classroom training.

    After this class, you will be able to:
    • Deliver professional, engaging training experiences for both classroom and online learners.
    • Utilize speaking techniques, body language and presentation design to energize a classroom.
    • Practice the elements of room dynamics, placement and setup to optimize course delivery.
    • Transform learning topics into immersive activities to solidify subject matter and message.
    • Use technology to deliver exceptional online training experiences to keep learners involved.


    Participants will need to come to Part II of the class with their computer or tablet (a computer is preferred) and have already set up a free ZOOM Meeting account by going to https://zoom.us/signup

    CLICK HERE FOR RECOMMENDED TEXTBOOK

    Employee Rights

    We'll consider the relationship between HR and ethics, employment laws that protect the rights of workers, and appropriate procedures for disciplining and terminating employees. The second half of the course will focus on unions and labor relations.


    From establishing an ethics code to handling disciplinary issues, human resource managers play a key role in protecting the rights of employees by ensuring they are treated fairly, and that appropriate laws and policies are enforced. In this course, you will learn about issues relating to employee rights in the workplace. We'll consider the relationship between HR and ethics, employment laws that protect the rights of workers, and appropriate procedures for disciplining and terminating employees. The second half of the course will focus on unions and labor relations.

    Students have 90 days from the day they are granted access to complete this course.

    Please note: Access to this course will be granted as soon as possible but may take up to 1 business day

    After this class, you will be able to:
  • Describe the HRM role in establishing and maintaining an organization's ethical standards
  • Understand the importance of developing an employee privacy policy
  • Describe the elements of a progressive discipline system
  • Deal appropriately with a variety of issues surrounding an employee's termination
  • Understand the issues of working within union and non-union environments
  • Explain the procedures for certifying, decertifying, and deauthorizing unions
  • Describe fair and unfair labor practices
  • Discuss various methods for resolving impasses during collective bargaining
  • Employee Selection

    We'll discuss the process of selecting the best candidate from a large, diverse pool of high-quality applicants: conducting effective job interviews, asking questions to elicit relevant information, and avoiding potentially discriminatory questions.


    Hiring the right staff for the job can be make or break. In this introductory-level course, you will learn about the process of selecting the best candidate from a large, diverse pool of high-quality applicants. Based on D. Quinn Mills' book, Principles of Human Resource Management, the course discusses how to conduct an effective job interview, asking questions that elicit relevant information, and avoiding questions that might be seen as discriminatory. You will also consider how to discover more about a candidate through the use of reference checks, background checks, and testing. Earn SHRM and HRCI credit as you develop your understanding of this critical human resources element.

    Students have 90 days from the day they are granted access to complete this course.

    Please note: Access to this course will be granted as soon as possible but may take up to 1 business day

    After this class, you will be able to:
  • Describe various techniques for forecasting workforce needs
  • Explain how to perform a job analysis
  • Describe approaches to job design and redesign
  • Identify various ways to engage in both internal and external recruitment
  • Identify staffing practices that are alternatives to full-time employment
  • Describe methods of evaluating prospective employees
  • Describe types of interviews and when each is appropriate
  • Explain the role of orientation and onboarding when making a new hire
  • HR Current Topic: Buzzworthy Benefits

    In this course, participants will learn about increasingly popular employee benefits, including paid leave for new parents, student loan assistance programs, and employer-sponsored volunteerism policies.

    Employers are looking for ways to attract and retain top employees. Employees are seeking working conditions that reflect their needs and wants. By offering the right employee benefits, both employers and employees can reach their goals. In this course, you will learn about increasingly popular employee benefits, including paid leave for new parents, student loan assistance programs, and employer-sponsored volunteerism policies.

    Students have 90 days from the day they are granted access to complete this course.

    Please note: Access to this course will be granted as soon as possible but may take up to 1 business day

    After this class, you will be able to:
    • Describe different methods of student loan assistance
    • Explore the effects of legislative acts and the role of taxes in loan repayment
    • Explain the components of tuition reimbursement programs
    • Explore workplace policies for maternity and paternity leave
    • Describe how government acts affect paid leave policy
    • Identify the components of employer-sponsored volunteerism policies

    HR Current Topic: Diversity and Inclusion in the Workplace

    How do you know if your organization is diverse and practices inclusivity? What initiatives produce measurable results? Come examine the concepts of diversity and inclusion while gaining the tools necessary to support an inclusive workplace.

    While diversity and inclusion are popular topics in the media and for many progressive organizations, the concepts of diversity and inclusion can be slippery and elusive. What are diversity and inclusion? How are they related to each other? How do you know if your organization is diverse and practices inclusivity? What diversity and inclusion initiatives produce measurable results? In this course, you will examine the concepts of diversity and inclusion and will gain the tools necessary to support an inclusive workplace.

    Students have 90 days from the day they are granted access to complete this course.

    Please note: Access to this course will be granted as soon as possible but may take up to 1 business day

    After this class, you will be able to:
    • Define and distinguish diversity and inclusion
    • Identify and understand the federal laws created to bolster diversity and inclusion in the workplace
    • Explain how diversity and inclusion goes beyond compliance with the law
    • Define and distinguish discrimination and prejudice
    • Explain unconscious bias
    • Identify different types of unconscious bias
    • Describe the importance of organizational culture and its relation to diversity and inclusion
    • Identify and understand different types of initiatives to foster workplace inclusion
    • Explain how different metrics can be used to track and gauge the effectiveness of initiatives
    • Understand the importance of progressive policies and initiatives
    • Understand how to formulate an inclusive workplace given employer responsibilities and an evolving social landscape

    HR Current Topic: Employee Classification

    HR professionals will receive an overview of different employee classification types, important regulations related to employee classification, and action steps for maintaining compliance.

    Successful businesses and organizations rely on workers to perform daily tasks and to keep things running smoothly. Regardless of size, mission, or product, all organizations must determine which roles and responsibilities are necessary to meet business needs. Human resources professionals play a key role in helping organizations assess the number of workers needed, the duties and responsibilities associated with specific roles, and whether or not to hire employees or independent contractors to perform specific tasks. This course provides HR professionals with an overview of different employee classification types, important regulations related to employee classification, and action steps for maintaining compliance.

    This course grants 0.15 CEUs for successful completion. Students have 90 days from the day they are granted access to complete this course.

    Please note: Access to this course will be granted as soon as possible but may take up to 1 business day
    After this class, you will be able to:

    • Explain why employee classification is important for businesses and organizations to consider
    • Describe potential consequences of misclassification
    • Define common terms related to employee classification
    • Identify key differences between employees and independent contractors
    • Name the basic regulations outlined in the Fair Labor Standards Act (FLSA)
    • Determine whether an employee would classify as exempt or nonexempt under the FLSA
    • Understand key elements of maintaining employee classification compliance

    HR Current Topic: Handling Workplace Violence

    Join us to explore the causes and signs of violence in the workplace, with tips on how to diffuse dangerous behavior and restore a positive, safe work environment.

    Conflict is inevitable in every workplace environment but can typically be resolved with strong leadership and interpersonal communication skills. However, there are times when conflict escalates to a level that puts a worker's well-being or safety at risk. Such dangerous conflict can have devastating effects on an organization, dissolving its focus and resources and even causing it to shut down operations completely. This course will explore the causes and signs of violence in the workplace and will provide tips on how to diffuse dangerous behavior and restore a positive, safe workplace environment.

    This course grants 0.15 CEUs for successful completion. Students have 90 days from the day they are granted access to complete this course.

    Please note: Access to this course will be granted as soon as possible but may take up to 1 business day
    After this class, you will be able to:

    • Define workplace violence
    • Identify the warning signs of violent behavior
    • Explain the causes of violence in the workplace
    • Describe strategies for resolving dangerous conflict
    • Discuss the role of emotions in people's behavior
    • Identifying bullying behavior and address its presence in the workplace
    • Explain ways to prevent and deal with assault and sexual harassment in the workplace
    • Describe ways to handle active shooter and hostage situations

    HR Current Topic: Marijuana and the Workplace

    Participants will learn about the importance of creating and communicating clear workplace policies that address employee drug use. Students will also work to identify signs that an employee might be impaired and how to address those concerns.

    Medical marijuana is legal in more than half the states and the District of Columbia (D.C.), and the recreational use of marijuana is legal in many. Yet, federal law still identifies marijuana as an illegal drug. In this course, you will learn about the importance of creating and communicating clear workplace policies that address employee drug use. You will also learn to identify signs that an employee might be impaired and how to address those concerns when they come up. You will have the opportunity to explore the legal status of marijuana in your state.

    This course grants 0.15 CEUs for successful completion. Students have 90 days from the day they are granted access to complete this course.

    Please note: Access to this course will be granted as soon as possible but may take up to 1 business day
    After this class, you will be able to:

    • Define and identify "safety-sensitive" jobs
    • Understand zero-tolerance policies for drug use in the workplace
    • Explain key components of second chance agreements
    • Understand the reasons employees use marijuana for medical reasons
    • Describe the responsibilities towards employees with medical marijuana cards
    • Explain how and when to use drug tests for employees
    • Identify the symptoms of marijuana-related impairment
    • Explain the steps taken for an employee suspected of impairment
    • Describe how to encourage employees to participate in Employee Assistance Programs (EAPs)
    • Identify the Federal acts that affect marijuana impairment in the workplace
    • Understand how to formulate an effective workplace drug policy given an employer's responsibilities and evolving legislation

    HR Current Topic: Pay Equity

    Come explore the importance of developing workplace policies that address unfair gaps in employee pay. Learn about tools that can help inform those policies—including survey and pay audits—and best practices for their implementation.

    The Equal Pay Act was passed in 1963, yet a 2020 report by hired.com found that 63 percent of men receive higher salaries than women performing the same job. In this course, you will explore the importance of developing workplace policies that address unfair gaps in employee pay. You will learn about tools that can help inform those policies—like survey and pay audits—and best practices for their implementation. This course presents federal and state legislation on pay equity, and it provides an opportunity for you to explore your state's laws and how they impact your workplace.

    This course grants 0.15 CEUs for successful completion. Students have 90 days from the day they are granted access to complete this course.

    Please note: Access to this course will be granted as soon as possible but may take up to 1 business day
    After this class, you will be able to:

    • Understand the difference between equal pay and pay equity
    • Identify the criteria for equivalent jobs or work of equal value
    • Explain the main reasons for pay gaps
    • Distinguish between controlled and uncontrolled pay gaps
    • Recognize gender-dominated industries
    • Summarize federal and state legislatures that address pay equity
    • Describe the workplace grievance procedure
    • Explain processes and reasons for data reporting and pay audits
    • Understand the connections between surveys, negotiations, and pay gaps
    • Explain effects of equal pay policies

    HR Current Topic: Promoting Employee Well-being

    Learn how to develop a working environment that prioritizes employee health, happiness, and comfort, including various techniques for creating a positive workplace culture. Work to identify common stressors that may threaten employee well-being.

    Promoting employee well-being is essential for a healthy organization. While this may seem obvious, it can easily be overlooked in an effort to meet other organizational goals. In this course, you will learn what it means to develop a working environment that prioritizes employee health, happiness, and comfort. You will explore various techniques for creating a positive workplace culture and identify common stressors that may threaten employee well-being. You will also learn about the effects employee well-being has on a company's financial success and productivity.

    This course grants 0.15 CEUs for successful completion. Students have 90 days from the day they are granted access to complete this course.

    Please note: Access to this course will be granted as soon as possible but may take up to 1 business day
    After this class, you will be able to:

    • Define and explain well-being
    • Define and distinguish between stress vs. anxiety
    • Identify potential stressors in the workplace
    • Describe the relationship between employee well-being and HR
    • Understand the current state of employee well-being in the country
    • Identify different types of programs that can help assess and promote employee well-being
    • Describe the importance of organizational culture and its relation to employee well-being
    • Identify and understand the federal laws created to protect the well-being of employees in the workplace
    • Explain the effect of employee well-being on business
    • Explain how different metrics can be used to track and gauge the effectiveness of wellness programs

    HR Ethics Series: Defining Business Ethics

    This course provides an introduction to business ethics, laying a foundation for how the study of right and wrong can (and should) shape the way organizations conduct business, including the role that HR professionals play in the process.

    This course provides an introduction to business ethics, laying a foundation for how the study of right and wrong can (and should) shape the way organizations conduct business. While everyone within an organization is responsible for upholding high ethical standards, this course will focus specifically on the role that human resources professionals play in establishing and maintaining an ethical culture within an organization. The course addresses the importance of a code of conduct and professional and legal standards within the business organization. It lays out different ethical systems and how they provide frameworks for making ethical decisions.

    This course grants 1.5 PDUs for successful completion. Students have 90 days from the day they are granted access to complete this course.

    Please note: Access to this course will be granted as soon as possible but may take up to 1 business day

    After this class, you will be able to:
    • Describe the role of ethics in the workplace
    • Identify the intersection of human resources and ethics in business
    • Recognize qualities of an effective code of ethics
    • Understand how to implement and assess a code of ethics within an organization
    • Describe some of the major ethical frameworks used in developing business ethics
    • Summarize the three components of the ethical triangle: individual ethics, leadership ethics, and governance and control
    • Recognize the varied influences involved in ethical decision-making
    • Outline ethical models and guidelines
    • Apply ethical principles to workplace scenarios

    HR Ethics Series: Ethical Decision Making

    We’ll introduce learners to the principles and processes involved in making ethical decisions—that is, making decisions that are based on close examination of different ethical frameworks, the notion of right and wrong, and moral standards.

    Business leaders, managers, and staff at all levels of an organization will face decisions in their pursuit of moving the business forward—however, some decisions may be easier to navigate than others. When faced with a situation where no clear answer rings out, how do you decide on the best course of action? This course introduces learners to the principles and processes involved in making ethical decisions—that is, making decisions that are based on close examination of different ethical frameworks, the notion of right and wrong, and moral standards. This course pays special attention to situations within the realm of human resources, where upholding an ethical approach to decision making is crucial.

    This course grants 1.5 PDUs for successful completion. Students have 90 days from the day they are granted access to complete this course.

    Please note: Access to this course will be granted as soon as possible but may take up to 1 business day

    After this class, you will be able to:
    • Discuss the process of making moral decisions
    • Compare moral versus nonmoral standards
    • Define and construct strong moral arguments
    • Describe various models for ethical decision making
    • Identify the fundamental ethical principles that guide our decision making
    • Consider the origins of our moral principles
    • Discuss the concepts of groupthink and diffusion of responsibility
    • Apply ethical principles to employee relations scenarios

    HR Ethics Series: Globalization and Ethics

    We'll examine the qualities of globalization and the issues and ethical challenges that can arise when businesses and organizations participate in the global economy.

    Due in large part to advancements in technology, transportation, and trade, businesses now operate in an ever-expanding global economy, where communities and countries rely on one another to buy and sell needed goods and services. While many believe that globalization produces more opportunities for businesses to expand, grow, and profit, others have witnessed tremendous inequalities, harsh working conditions, and the environmental impact of globalization. This course examines the qualities of globalization and the issues and ethical challenges that can arise when businesses and organizations participate in the global economy.

    This course grants 1.5 PDUs for successful completion. Students have 90 days from the day they are granted access to complete this course.

    Please note: Access to this course will be granted as soon as possible but may take up to 1 business day

    After this class, you will be able to:
    • Define globalization, the tragedy of the commons, and global market failures
    • Examine various emerging global issues
    • Understand how ethics, culture, and universal values shape ethical frameworks within organizations
    • Identify ethical concerns surrounding supply chain, outsourcing, and working conditions
    • Describe the harmonization of business ethics
    • Apply ethical principles to workplace scenarios

    HR Ethics Series: Issues in the Workplace

    Join us to review common workplace issues and strategies to address these challenges. HR professionals play a crucial role in supporting employee well-being -- we'll discuss the role of HR in preventing and resolving issues in the workplace.

    Among the more important ethical obligations of organizations are those that involve the health, safety, and fair treatment of employees. Employers have a moral and ethical obligation to protect employees against discrimination, harassment, and harm. This course reviews common workplace issues and strategies for how to address them. Because human resources professionals play a crucial role in supporting employee well-being, this course pays special attention to the role of HR in preventing and resolving issues in the workplace.

    Students have 90 days from the day they are granted access to complete this course.

    Please note: Access to this course will be granted as soon as possible but may take up to 1 business day

    After this class, you will be able to:
    • Define employee rights in the areas of employment at will (EAW), the duty of loyalty, and the duty of confidentiality
    • Describe concerns surrounding job discrimination and affirmative action
    • Identify issues related to health, safety, and risk in the workplace
    • Recognize common signs of harassment and types of sexual harassment
    • Determine strategies for confronting and eliminating sexual harassment in the workplace
    • Describe the concept of civil liberties in the workplace
    • Understand factors that can lead to job dissatisfaction
    • List methods for helping employees achieve greater work-life balance
    • Apply ethical principles to workplace scenarios

    HR Ethics Series: Leadership and Organizational Ethics

    Via business scenarios and real-world examples, this course addresses how leaders build ethical organizations: leadership by example, best practices, and techniques to effectively deal with a crisis or an ethical lapse.

    Everyone knows that leadership is important in business ethics, but what kind of characteristics does an effective ethical leader have? How should an ethical leader deal with a crisis? Through business scenarios and real-world examples, this course addresses how leaders build ethical organizations. It addresses leadership by example and the practices leaders institute in the organization, including how leaders can effectively deal with a crisis or an ethical lapse.

    Students have 90 days from the day they are granted access to complete this course.

    Please note: Access to this course will be granted as soon as possible but may take up to 1 business day

    After this class, you will be able to:
    • Recognize the role of leadership in setting the ethical tone for an organization
    • Describe the principles for building an ethical culture
    • Identify the difference between ethics and compliance
    • Explore how leadership requires setting an ethical example
    • Illustrate leadership strategies for dealing with ethical lapses
    • Describe the role of leadership during an ethical crisis
    • Apply ethical principles to workplace scenarios

    HR Ethics Series: Theories of Ethics

    We'll explore the ethical theories of utilitarianism, ethical relativism, egoism, and Kantian ethics while also discussing the role religion plays in the development of ethical systems.


    Ethical dilemmas confront those in business with the fundamental question: "What's the right thing to do?" But the "right" thing is often difficult to determine and an unexamined patchwork of ideas inform the decision. In order to better understand how to judge right and wrong, this course introduces some foundational ethical systems and explores their implications for business decisions, with a particular focus on the role human resource professionals have in safeguarding ethics in a business environment. Should a business focus on following the rules or on the effects the decision will have? Can self-interest play a role in making an ethical decision? This course presents the ethical theories of utilitarianism, ethical relativism, egoism, and Kantian ethics. It also explores the role religion plays in the development of ethical systems.

    Students have 90 days from the day they are granted access to complete this course.

    Please note: Access to this course will be granted as soon as possible but may take up to 1 business day

    After this class, you will be able to:
    • Define consequentialist and nonconsequentialist theories of ethics
    • Recognize utilitarianism and apply it to an organizational context
    • Describe Immanuel Kant's approach to ethics and apply it to an organizational context
    • Analyze the elements of moral decision making
    • Identify the relationship between religion and morality
    • Define ethical relativism
    • Identify the role of individual integrity and responsibility
    • Apply ethical principles to workplace scenarios
    • Recognize the relationship between HR and the ethics department

    HR In Times of Crisis

    Learn how businesses respond before, during, and after crises and the critical role that human resource (HR) professionals play in this process. Explore both short and long-term responses, including management reorganizations and protocols for staff.

    When faced with a crisis, such as a natural disaster, terrorist attack, or pandemic disease, organizations must consider the safety and well-being of their employees. Learn how businesses respond before, during, and after crises and the critical role that human resource (HR) professionals play in this process. Explore both short-term and long-term responses, including management reorganizations and protocols for employees in essential and nonessential industries. This course also examines how effective communication strategies, health and wellness programs, insurance options, and government actions help businesses respond to and recover from crises.

    Students have 90 days from the day they are granted access to complete this course.

    Please note: Access to this course will be granted as soon as possible but may take up to 1 business day

    After this class, you will be able to:
    • Distinguish between different kinds of crises and their impacts
    • Summarize safety precautions taken before, during, and after crises
    • Explain how crises affect workforces
    • Describe effective communication strategies used during crises
    • Explain management reorganizations used during crises
    • Identify causes of stress and anxiety associated with crises
    • Explain health and wellness programs for employees
    • Describe available benefits and insurance changes
    • Summarize how federal acts and government benefits impact businesses affected by crises
    • Describe the role of human resources in facilitating workplace transitions

    Managing Employee Performance

    Effective performance management can provide managers and supervisors with a framework to monitor, discipline, and reward employees. Implement a process that addresses goal-setting, evaluations, and handling difficult conversations about job performance.

    The concept of ‘performance management’ often conjures up negative thoughts for both managers and employees -- poorly-timed developmental feedback, endless paperwork, and minimal net benefit. Good news: performance management is now evolving from a one-time, backward-looking annual appraisal to a methodology emphasizing ongoing feedback and coaching. Learn how you can apply a simple model and powerful tools to drive employee engagement throughout the year, motivating staff members toward peak performance while mitigating potential legal risks. By taking these steps and utilizing best practices, the path to successfully building and retaining critical talent becomes much less stressful.


    After this course, you will be able to:
    • Describe the best practices and current trends in performance management and the shift to “performance development”
    • Describe a simple performance management model that will increase employee engagement, reduce legal risks, and help people do their best work
    • Develop a plan for managing performance that will achieve desired objectives

    Talent Management and Career Development

    Drawing on material from Harvard Business School professor D. Quinn Mills' book, Principles of Human Resource Management, this introductory-level course covers the challenges and issues that organizations face in developing and retaining their employees.


    Drawing on material from Harvard Business School professor D. Quinn Mills' book, Principles of Human Resource Management, this introductory-level self-paced course covers the challenges and issues that organizations face in developing and retaining their employees.

    This course grants 0.3 CEUs for successful completion. Students have 90 days from the day they are granted access to complete this course.

    Please note: Access to this course will be granted as soon as possible but may take up to 1 business day

    After this class, you will be able to:
    • Understand and effectively communicate the value of a career development program
    • Describe the five stages in the career life cycle (Beginning, Developing, Mid-Career, Mastery and Maintenance, Retirement), and the needs an employee has at each stage of the cycle
    • Outline the tools for career development (training, education, job rotation, transfers, overseas assignments, mentoring, networking, volunteer work, formal career planning)
    • Understand the issues HR departments face with career management
    • Evaluate employee skill gaps as part of a training needs analysis
    • Understand the various types of job training and the strengths and weaknesses of each
    • Understand the circumstances that call for managerial coaching and apply it effectively
    • Apply knowledge of leadership styles and management techniques to leadership development

    Training Design for Trainers

    Get the basic tools needed to design effective training using the ADDIE model. We'll discuss adult learning styles, material development, delivery methods and options, problematic participant behaviors, and how to measure your training program's success.

    You're the expert in your field and now you're being asked to train others. The only problem? You're not a trainer! If your current or future responsibilities have you designing training programs this interactive, "hands-on" course will introduce the basic tools you need to design effective training using the components of the ADDIE model. Discover how adults learn, how to develop materials in an organized manner, methods and options available for delivering the program, how to handle problematic participant behaviors and measure your training programs’ success. At the conclusion of the course, participants will put theory into practice and create their own training outline.

    After this class, you will be able to:
    • Appraise your current skill level in the basic competencies for trainers as identified by the Association for Talent Development (ATD)
    • Write learning objectives for a training program using the “task”, “condition” and “degree” criteria
    • Incorporate the eight intelligences as described by Howard Gardner in the design and delivery of a training program
    • Incorporate the three learning styles (visual, auditory, and tactile/kinesthetic) in the design and delivery of a training program
    • Create a training program outline using a simplified version of the ADDIE model
    • Address problematic participant behaviors during a training session
    • Measure the results of training for learning and bottom –line results
    • Strategies for effective delivery of the training program

    Dealing with Difficult People

    Learn to identify and handle the four most common types of difficult people and turn confrontation into constructive stepping stones to conflict resolution. Be a catalyst for changing behavior, and understand what triggers people to behave negatively. Tuition: $195.

    Inquire

    Anyone who struggles with the aggravation, frustration, and pain of dealing with a truly difficult person will look back on this workshop with a sense of satisfaction and gratitude. Do you dread certain situations at work or in your personal life because of hostile or unresponsive encounters or feel powerless to cope with behavior that consistently leaves you depressed and defeated? Learn to identify and handle the four most common types of difficult people, turn confrontation into constructive stepping stones to conflict resolution, be a catalyst for changing difficult behavior, and understand what really triggers difficult people to behave negatively.

    After this class, you will be able to:
    • Recognize problem behaviors or non-productive behaviors and actions of difficult people.
    • Identify the most common types of difficult people and the coping strategies for dealing with them.
    • Assess your communication style and utilize these basic communication skills to communicate and address different types of people in any work situation.
    • Explain and practice the tools for working with non-productive behaviors such as the use of empathy, active listening, and providing effective feedback.
    • Apply techniques for dealing with difficult people through the use of case studies and in-class action planning for your specific situations from your workplace.

    Essentials of Human Resources Management

    From legal matters to selecting qualified employees, we'll cover a variety of HR issues. Includes the SHRM Essentials of Human Resource Management as an introductory course—this is a comprehensive overview of human resource roles and responsibilities. Tuition: $1,795.

    Inquire

    This course addresses the issues human resources employees or supervisors face daily from legal matters to selecting qualified employees. The course includes the SHRM Essentials of Human Resource Management curriculum, offering a comprehensive overview of human resource roles and responsibilities. If you are just starting out in the human resources profession, or are looking for an effective way to boost your employee management skills, this is the course for you.

    After this class, you will be able to:
    • Describe the roles and responsibilities of the human resources function in an organization and that of the HR practitioner
    • Understand which human resources laws affect HR departments and operations of the organization
    • Effectively and fairly: interview, recruit, retain, and develop employees
    • Ensure quality performance measures and assessment processes for employees
    • Introduction to various types of compensation and pay for performance programs as well as benefit programs and government mandated benefits
    • Achieve measurable employee development and retention goals
    • Comprehend and minimize workplace risk management
    • Appreciate and utilize HR Systems and Technology

    HR Current Topic: Flexible Work Arrangements

    Tuition: $45.

    Inquire

    We live in a time where "alternative" work arrangements are becoming more and more the norm. Especially in the wake of the COVID-19 pandemic, companies are exploring new ways of working and are seeing the benefits of greater adaptability as circumstances continue to change and evolve. Both employers and employees can benefit from flexible work arrangements, but offering greater flexibility is not without risk. In this course, you will explore flexible work arrangements, including remote work, flextime, job sharing, compressed workweeks, contracting, gig work, and permanent part-time positions. You will also learn how these flexible work arrangements affect both the business objectives of an organization and the work-life balance of employees.

    This course grants .15 CEUs for successful completion. Students have 90 days from the day they are granted access to complete this course.

    Please note: Access to this course will be granted as soon as possible but may take up to 1 business day

    After this class, you will be able to:
    • Identify different flexible work arrangements
    • Describe the effects of flexible work arrangements on work-life balance
    • Explain the advantages and disadvantages of remote work
    • Describe health and wellness guidelines for flexible work arrangements
    • Explain components of a flex time work arrangement
    • Recognize the costs and benefits of a compressed work schedule
    • Explain advantages and disadvantages of different job shares
    • Distinguish between independent contractors, full-time employees, and gig workers
    • Distinguish between permanent part-time employees, temporary part-time employees, and seasonal part-time employees
    • Explain reasons that employees choose phased retirement
    • Describe how phased retirement can affect benefits

    HR Current Topic: Recruiting Mult-Generational Employees

    Tuition: $45.

    Inquire


    Recruiting multi-generational employees is crucial in a world where more individuals are putting off retirement and making later-in-life career changes. While the benefits of a multi-generational workforce may seem obvious, they can easily be overlooked in an effort to meet other organizational goals. In this course, you will learn the differences between current generations that are working together. You will explore various considerations for attracting, recruiting, and retaining an age-diverse workforce. You will also learn how age-diversity can influence a company's success, innovation, and productivity.

    Students have 90 days from the day they are granted access to complete this course.

    Please note: Access to this course will be granted as soon as possible but may take up to 1 business day

    After this class, you will be able to:

  • Define and explain a multi-generational workforce
  • Define and distinguish between different generations
  • Identify potential strengths and challenges of a particular generation
  • Explain the effect of age-diversity on business
  • Explain how to attract candidates of a given generation
  • Describe the ways to successfully recruit multi-generational employees
  • Identify how to retain an age-diverse workforce
  • Describe the importance of organizational culture and its relation to age-diversity
  • Define ageism
  • Understand the harm of generational stereotypes
  • HR Current Topics Badge

    Tuition: $395.

    Inquire


    HR Ethics Specialist Badge

    Tuition: $395.

    Inquire

    Human resources professionals are charged with supporting the success of their organizations in ways that are ethical and socially responsible. Ethical organizations must consider questions about what is right and fair in all decision-making processes. Because HR professionals are involved in designing and enforcing policies that impact the people who work in an organization, they play an especially powerful role in shaping the ethical culture.

    Each of these 1.5-hour courses explores the relationship between human resources and creating an ethical workplace. While some delve into theoretical and philosophical questions about how we can know what is right and wrong, others focus on applying theory to practice in an organizational setting. After completing the courses in this bundle, the learner will be prepared to play an essential role in shaping the ethical culture in their workplace. Each self-paced course features an assortment of interactive exercises, videos, case studies, and assessments.


    This course grants 13.5 PDUs for successful completion. Students have 365 days from the day they are granted access to complete this course.

    Please note: Access to this course will be granted as soon as possible but may take up to 1 business day

    PHR/SPHR Certification Review

    Prepare for the PHR/SPHR examination designated by the Human Resource Certification Institute (HRCI). The course offers practice tests, case studies, and the body of knowledge needed to be successful on the examination. Tuition: $1,595.

    Inquire

    This modular based course is designed to prepare participants for the PHR/SPHR examination designated by the Human Resource Certification Institute (HRCI). The course offers practice tests, case studies, and the body of knowledge needed to be successful on the examinations. The complete HRCP Program course materials for PHR/SPHR is included with the tuition.