Main content

Management Certificate Elective

Essentials of Management Certificate Elective Courses.

A Manager's Guide to Information Technology

Participants in this course will expand their knowledge of IT through games, videos, interactive exercises, quizzes, and other engaging content. Topics discussed throughout the class include big data, cloud implementations, and mobile computing.

MindEdge's A Manager's Guide to Information Technology course is designed to help managers develop a solid understanding of the basic concepts and technologies that they will encounter in the information technology field. Learners in this course will expand their knowledge of IT through games, videos, interactive exercises, quizzes, and other engaging content. Topics of major concern to managers are discussed throughout the course and include big data, cloud implementations, and mobile computing. Learners will combine these with business concepts in order to better inform business decisions. Examples of real-world cases involving IT security and other relevant topics are also incorporated to further expand a learner's knowledge of IT. In addition, certifications and careers in IT are introduced with explanations of each in this crucially important field.

Students have 180 days from the day they are granted access to complete this course.

Please note: Access to this course will be granted as soon as possible but may take up to 1 business day

After this class, you will be able to:
  • Trace the evolution of information technology
  • Explain the basics of computing
  • Describe operating systems and how process and memory management, the kernel, and other OS concepts work together
  • Discuss a variety of programming concepts
  • Explore different types of software
  • Discuss software management, application security, and the role of server software
  • Describe different network infrastructures, configurations, and physical components
  • Explain the use of databases and Big Data
  • Outline the fundamentals of information security
  • Describe cloud computing, service categories, and deployment models
  • Discuss mobile technologies, e-commerce concepts, and platforms
  • Explore the major social media websites, Web 2.0, and virtual communities
  • Explain the basics of information governance and information security governance
  • A Manager's Guide to Superior Customer Service

    A Manager's Guide to Superior Customer Service explores the art and science of developing a superior customer experience. Customers are vital to any organization and superior customer service can pay large financial dividends.


    MindEdge's A Manager's Guide to Superior Customer Service explores the art and science of developing a superior customer experience. Customers are vital to any organization and superior customer service can pay large financial dividends.

    Students have 90 days from the day they are granted access to complete this course.

    Please note: Access to this course will be granted as soon as possible but may take up to 1 business day

    After this class, you will be able to:
  • Explain the concept of the comprehensive customer experience
  • Discuss the case for offering superior customer service
  • Describe the customer service philosophies of leading companies including Apple, Nordstrom, L.L. Bean, and others
  • Discuss the concept of performance measurements and Key Performance Indicators (KPIs)
  • Describe the use of the Net Promoter Score (NPS)
  • Discuss the Voice of the Customer (VoC) process
  • Outline ways to build customer loyalty
  • Explain how to calculate Customer Lifetime Value (CLV)
  • Discuss the issues involved in managing customer service
  • Describe how to establish customer service expectations
  • Discuss the approach to providing customer service on different platforms (in-person, over the phone, online)
  • Explain approaches for handling difficult customers
  • Behavioral Interviewing: Selecting the Best Fit

    Access the resources and tools to recruit top performers and make the best hiring decisions possible. This course uses behavioral-based interviewing techniques, emphasizing in-depth questioning to help assess a candidate's fit and potential success.

    This course is designed to provide individuals involved in the hiring process with the resources and tools to make the best hiring decisions possible. It will provide the tools for hiring managers, recruiters and every member of the interviewing team to recruit top performers. This course uses behavioral based interviewing which emphasizes a focus on in-depth questioning to assist in assessing the candidate’s fit and potential success.


    After completing this course, participants will be able to:
    • Review the hiring laws and bias that have an effect on the hiring process.
    • Identify how and why it is important to have an interview plan based on defining hiring criteria and performance standards needed for the position.
    • Demonstrate and create behavioral questions to uncover evidence of skills, fit, track record and motivators that assist in predicting a candidate’s success.
    • Distinguish and appraise answers and write quality feedback to coordinate with your hiring recommendation.

    Building Employee Engagement and Winning Commitment

    Inspiring commitment is a key to enhancing organizational efficiency and boosting employee engagement. Utilize our helpful guidebook as you develop a fresh perspective, effectively communicate with colleagues, and motivate employees towards success.

    **This course is a featured Pre-Cyber Monday Deal. Enjoy 20% off tuition now through Friday, November 20 at 11:59pm (no promo code required).**

    Achieving employee buy-in towards new initiatives can present significant challenges. How does leadership properly balance motivational incentives with the team’s productivity, satisfaction and/or profit objectives? Inspiring commitment is a key to success for enhancing organizational efficiency and boosting employee engagement. Utilize our helpful guidebook and action planning tools in order to develop a fresh perspective, effectively communicate with colleagues, and motivate employees towards success.

    After this class, you will be able to:
    • Describe the three types of commitment and implications of each
    • Increase awareness and use of best practices for enhancing influence and motivation and mitigating resistance to change
    • Practice analyzing situations to identify the types of commitment that exist and needs to be encouraged
    • Identify barriers to commitment and change
    • Practice developing awareness and use of proactive influence tactics to gain commitment for timely and meaningful information based on a simple request

    Building Teams - Building Culture

    How do leaders successfully develop high-performing teams while fostering a harmonious, culturally-driven environment? Identify techniques to increase staff engagement levels, create stronger interpersonal connections, and maximize performance results.

    ‘Teamwork’ is a common tenet of many companies – but how do leaders successfully develop high-performing teams while fostering a harmonious, culturally-driven environment? By learning methodologies commonly utilized to assemble productive groups and acquiring the skills necessary to facilitate effective collaboration—even among virtual teams—participants in this course can increase staff engagement levels, create stronger interpersonal connections and maximize performance results.

      After completing this course, participants will be able to:
    • Describe the stages of team development, the functions at each stage, and the benefits of teaming
    • Assess individuals’ strengths to ensure the best possible team performance
    • Set goals successfully, and avoid common goal-setting mistakes
    • Explain how to foster accountability among team members to ensure all members succeed
    • Develop esprit de corps and coordinate effective team-building activities
    • Explore the effect of a virtual environment on teams.

    Business Ethics in the 21st Century

    How can organizations establish and encourage an ethical culture while monitoring for compliance? We'll review major business ethics frameworks and work to give learners a strong foundation in ethical business practices as individuals and/or leaders.


    Ethical decisions in business are everywhere. Managers and leaders, ideally, choose the moral right versus the moral wrong all the time. Organizations have learned that the costs of unethical actions can be high, both legally, and from the perspective of brand image and reputation. This introductory-level course introduces the major ethical frameworks in business and seeks to give learners a strong foundation in ethical business practices, whether as individuals, as a leaders, or as stewards of the organization. This course reviews how organizations can establish and encourage an ethical culture while monitoring for compliance.



    This course grants 10 PDUs for successful completion. Students have 90 days from the day they are granted access to complete this course.

    Please note: Access to this course will be granted as soon as possible but may take up to 1 business day
    After this class, you will be able to:
  • Describe the major ethical frameworks used in developing business ethics
  • Explain the three components of the Ethical Triangle: Individual Ethics, Leadership Ethics, and Governance and Control
  • Discuss key ethical challenges in the workplace
  • Describe the use of organizational ethics codes
  • Outline the ethical issues involved in the employer-employee relationship including Employment at Will, due process and fairness
  • Discuss the use of ethics training
  • Explain how organizations monitor ethical performance
  • Describe the relationship between Corporate Social Responsibility (CSR) and ethics
  • Outline issues involving corporate governance
  • Explain how sustainability is an ethical concern
  • Discuss ethics and the regulatory environment (Sarbanes-Oxley Act; U.S. Foreign Corrupt Practices Act)
  • Explain the issues around whistleblowing
  • Describe the role of leadership in establishing an ethical culture
  • Effective Public Speaking

    Come develop the skills you'll need to become an outstanding and confident public speaker. We'll review the stages of public speaking: defining the audience, crafting your message...then writing, practicing, and delivering your presentation/speech!


    Confidence is a key to delivering an effective speech or presentation. And delivering an effective presentation can be critical to success at work. This introductory-level course helps you develop the skills you'll need to become an outstanding and confident public speaker. It reviews the seven stages of public speaking including defining the audience and crafting your central message, all the way to writing, practicing, and delivering your presentation or speech. This course is an essential part of honing the skill of presenting and setting the stage for the boost of confidence to help you succeed.

    This course grants 5 PDUs for successful completion. Students have 90 days from the day they are granted access to complete this course.

    Please note: Access to this course will be granted as soon as possible but may take up to 1 business day

    After this class, you will be able to:
  • Describe the seven stages of giving a speech or presentation
  • Discuss the elements of establishing your purpose for speaking (Stage One)
  • Recognize the need to consider your audience (Stage Two)
  • Describe how to develop your central message (Stage Three)
  • Explain how to employ evidence in supporting your main points (Stage Four)
  • Discuss how to craft your speech (Stage Five)
  • Explain how to rehearse for your speech (Stage Six)
  • Describe techniques for delivering your speech (Stage Seven)
  • Recognize best practices for employing slides in your presentation
  • Describe key techniques for dealing with speech anxiety
  • Discuss how to handle difficult questions
  • Describe effective responses when things go wrong
  • Emotional Intelligence

    High emotional intelligence increases resilience in the face of change, enhances work performance, and boosts management impact. Get a personal assessment of your emotional intelligence, with guidance on creating a personalized plan for continued growth.

    Emotional intelligence is a critical factor in career success and management effectiveness. High emotional intelligence creates increased resilience in the face of change, enhanced work performance, and greater management impact. And best of all, emotional intelligence can be learned! This experiential course will start you on your journey to growing your emotional intelligence. You will receive a personal assessment of your current emotional intelligence, and you will be guided in creating a personalized plan for continued growth.

    Completion of a brief, online assessment prior to the course is required; to ensure timely analysis, we recommend enrolling at least 3-5 days prior to course start date.

    CLICK HERE FOR REQUIRED BOOK

    After this class, you will be able to:
    • Identify the strengths and limitations of your emotional intelligence
    • Increase self-awareness and self-control
    • Work more effectively in stressful situations and with difficult people
    • Develop an ongoing plan for continued growth and effectiveness as a leader

    Essentials of Conflict Management

    Conflict management can distinguish good workplaces from great workplaces. Analyze conflict to understand the issues and emotions involved. Explore personal conflict management style and resolve issues in a sensible, equitable, and efficient manner.

    **This course is a featured Pre-Cyber Monday Deal. Enjoy 20% off tuition now through Friday, November 20 at 11:59pm (no promo code required).**

    Conflict management is the practice of identifying and handling conflict in a sensible, equitable, and efficient manner. While conflict is inevitable in the workplace, the way conflict is managed can distinguish good workplaces from great workplaces. Participants will learn to analyze conflict to understand the issues and emotions involved. Then, they will learn to resolve conflict using a proven 4-step method. This course allows participants to explore their personal conflict management style and develop skills to manage conflict more effectively.

     

    After this course, students will be able to:

    • Manage conflict by understanding and exploring what it is
    • Recognize all five styles of conflict.
    • Know which style of conflict is their preferred style by assessing their own personal style
    • Develop basic skills in the five styles so they can use any one of them
    • Learn to diagnose situations in order to chose the most appropriate style
    • Learn troubleshooting techniques and other skills for successful conflict resolution

    Essentials of Leadership for Managers

    Transform how you lead and influence people. Participants experience and apply the five practices of exemplary leadership through group problem-solving tasks, video cases, discussion, workbook exercises, and action plans for ongoing development.

    Leadership is a critical part of helping employees achieve higher performance levels. This interactive workshop helps supervisors and managers build the skills they need to be effective leaders and explore their own leadership potential. Participants will complete a detailed self-assessment to receive feedback about their own leadership style and its effectiveness in their role of leading others. The recommended supplemental book for this course is The Work of Leaders: How Vision, Alignment, and Execution Will Change the Way You Lead .


    Completion of a brief, online assessment prior to the course is required; to ensure timely analysis, we recommend enrolling at least 3-5 days prior to course start date.


    CLICK HERE TO PURCHASE RECOMMENDED BOOK

    After this class, you will be able to:

    • Identify essential leadership qualities for success
    • Draw from critical leadership behaviors, including setting priorities, creating positive change, solving problems through others, and developing people
    • Bring out the best in your employees
    • Analyze your own leadership style and create a plan for developing it further

    Essentials of Strategic Planning for Managers

    No one plans to fail, but many people fail to plan. Professionals at all levels can apply the strategic planning process. Our course offers a step-by-step guide to assist you in translating basic concepts and visions into a concrete plan for action.

    No one plans to fail, but many people fail to plan. In these difficult economic times, the Strategic Planning Process is more critical than ever. This hands-on course is designed for professionals at all levels to learn how to apply the Strategic Planning Process. It offers a step-by-step guide to assist you in translating basic concepts and visions into a concrete plan for action to help you reach your objectives.


    After this class, you will be able to:
    • Formulate realistic goals using the SWOT Analysis
    • Determine resources needed to achieve the goals
    • Develop an organizational structure to support achievement of the goals
    • Create the strategy
    • Develop an evaluation and monitoring process
    • Gain commitment to the planning process before, during, and after the process

    Executive Presence for the Non-Executive

    Develop a specific plan for achieving executive presence: learn to project confidence, demonstrate emotional intelligence, command the room, polish your appearance and more as you strive for that "it" factor to help open executive-level doors.

    As professionals progress through the early stages of their careers, performance and results often matter most. But moving forward, executive presence -- or lack thereof -- can significantly impact an individual’s career growth. Our introspective and engaging two-day course takes a close look at author Sylvia Ann Hewlett’s three pillars of executive presence: how you act (gravitas), how you speak (communication) and how you look (appearance). Join us to develop a specific plan for achieving the presence which executives admire: learn to project confidence, demonstrate emotional intelligence, command the room, polish your appearance and more as you strive for the ‘it’ factor in order to open executive-level doors.

    Completion of a brief, online assessment prior to the course is required; to ensure timely analysis, we recommend enrolling at least 3-5 days prior to course start date.

    After this class, you will be able to:
    • Define and explain Executive Presence
    • Develop a detailed plan for enhancing your executive presence in terms of your:
      • Gravitas (how you act)
      • Projecting confidence
      • Speaking truth to those in power
      • Demonstrating emotional intelligence
      • Excelling in difficult situations
      • Communication (how you speak)
      • Leveraging DiSC communication styles
      • Speaking skills
      • Commanding a room
      • Appearance (how you look)
      • Polish and grooming
      • Clothing
    • Develop strategies to overcome feedback failures to get honest, productive insight


    CLICK HERE FOR REQUIRED BOOK

    Finance for Non-Financial Managers

    Discover how businesses use financial information to plan, operate and adjust to market conditions. Identify the roles of various financial documents, and learn to utilize this information to make better business decisions and boost profits.

    Designed specifically for individuals without a finance degree and/or ‘financial language’ experience, our course will help you to better understand and confidently discuss the financial strategies of your organization. We’ll demonstrate how managers in virtually any profession can use financial statements to work smarter and more efficiently. You’ll apply newly-learned financial concepts in real time as you identify the roles of balance sheets and income/cash flow statements while ascertaining the fiscal health of your organization. Students will design a simulated new business, and we’ll practice utilizing financial information in order to make better business decisions and boost profits.

    After this class, you will be able to:

    • Use the language of finance with confidence
    • Identify the role of the three basic financial documents used in businesses: balance sheet, income statement and statement of cash flows
    • Identify whether an organization is financially healthy
    • Brainstorm strategies for boosting profits by using financial information
    • Use financial information to make better business decisions



    CLICK HERE FOR REQUIRED BOOK

    Handling Difficult Employee Behavior

    Managers can prepare to deal with troublesome and difficult behavior by employees. By effectively addressing, coaching, and counseling employees, you can improve behavior and improve morale, staff retention, productivity, and teamwork.

    As a manager, handling difficult employee behavior is now your job. And it can be overwhelming to try to navigate the psychology of poor behavior to try to figure out how to improve the situation. This course is designed to prepare managers to deal with troublesome and difficult behavior by employees. By effectively addressing, coaching, and counseling employees, you can improve their behavior and improve morale, staff retention, productivity, and teamwork. This course uses videos to illustrate each behavior type so that you can more easily apply the techniques to your current work environment. Focusing on dealing with the behavior (not the person), tools and techniques for positive change are clear and well-defined.

    This course grants 10 PDUs for successful completion. Students have 90 days from the day they are granted access to complete this course.

    Please note: Access to this course will be granted as soon as possible but may take up to 1 business day

    After this class, you will be able to:
    • Discuss the importance of addressing difficult employee behavior
    • Describe a six-step model for handling conversations about difficult behaviors
    • Apply practical tips for handling conversations about difficult behaviors
    • Recognize the common 12 difficult employee behavioral types
    • Describe the 12 difficult behaviors, their causes and motivations, and their consequences
    • Outline best practices for handling the 12 difficult behaviors
    • Apply best practices to workplace scenarios involving the 12 behavioral types

    Innovation for Breakthrough Results

    Participants in our interactive workshop apply specific techniques to achieve breakthrough results. With new skills and strategies, students become stronger role models as creative agents to ultimately provide a competitive edge for organizations.

    To succeed in today’s economic conditions, truly successful CEOs and their teams focus on innovation -- the ability to look at something old or current and see something new or different. Rather than fall back on traditional management discipline, existing best practices, or status quo operations, these leaders dug deeper, wider, and exploded out of the box with critical thinking skills to survive and thrive. Our Innovation workshop teaches participants to apply specific techniques to achieve breakthrough results. Armed with these new skills and strategies, participants become stronger role models as creative agents and entrepreneurs to ultimately provide a competitive edge for organizations. The workshop incorporates a high level of interactivity, practical learning, self-assessment, exercises, skill practice, case studies and action planning in a fun and relaxed atmosphere.

    After completing this program, participants will be able to:

  • Explain the key factors of building an innovative culture in your organization.
  • Provide a model for the stages of innovation.
  • Describe characteristics of the different cognitive styles and how they prefer to organize and process information.
  • Use individual and group techniques to help generate ideas.
  • Lean Continuous Improvement Certificate

    In just six weeks, this course will prepare you to be a Lean practitioner and to execute highly effective Kaizen events, identifying and eliminating any waste you encounter and improving flow as you strive for zero defects and zero waste in every process and every action. You will learn how to define value, facilitate continual improvement teams, manage stakeholders, map the value stream, generate creative solutions, gather and graph critical data, implement the visual workplace, drive overall equipment efficiency and more.

    After successfully completing this course, students will be able to:
    • Define the principles and philosophy of Lean
    • Describe the value stream mapping technique
    • Conduct a Kaizen event

    Managing Difficult Conversations and Situations

    Identify basic communication strategies that can work across many difficult situations. Managing yourself properly can build the confidence to better manage problematic workplace events. Learn how to have open, robust, and fearless conversations.

    Difficult situations often arise in the workplace. This course addresses the more common situations and people and identifies strategies for dealing with them. Participants in this course will be exposed to the basic communication strategies that can work across all difficult behavior situations. This will help participants realize that the more proficient we are at managing ourselves the more confident we become managing difficult conversations and situations. Participants will look back at this practical course with a real sense of satisfaction and gratitude! Learn how to have open, robust and fearless conversations.


    After this class, you will be able to:
    • Understand how and why we use confrontation language and escalate situations.
    • Create prevention strategies to handle sensitive issues to avoid escalation and recognize problems before they become a crisis.
    • Determine the manner in which they come across to others.
    • Identify and perform the three line assertion communication technique to conduct difficult conversations.
    • Identify the most common types of difficult conversations in their organizations and apply strategies for dealing with them.

    Managing Multi-Generations

    Today's workforce represents a multitude of generations -- understand similarities and differences while adopting strategies for motivation, coaching and development. Create an environment conducive to attracting and retaining staff from each generation.

    With four different generations currently employed in today’s unique workforce, the resulting work environments can present tremendous challenges -- as well as the potential for great rewards. How can our management and leadership techniques bridge multiple generational divides in order to adapt and respond accordingly? In order to effectively handle these critical issues -- work ethic, the role of leadership, work/life balance, and more -- we need to better understand how the diversity of our backgrounds may have shaped varying workplace expectations. Our interactive workshop will explore these generational differences and similarities as participants develop and practice helpful techniques for better managing the wide range of ages and personalities that comprise the current labor force. After this class, you will be able to:
    • Describe common characteristics of the generations at work today and the formative events that define them
    • Determine the most effective approaches for communication with different generations
    • Custom fit their communication style to meet the challenges of generational differences


    Managing People

    We'll explain how the goals, empowerment, measurement system of management can be employed and how organization structures differ. The course will also cover the difficulty of discipline while trying to maintain productivity and momentum.

    To be successful and move ahead in his or her career, a manager must understand how to manage people, including motivating workers and coordinating their activities. This course will explain how the goals, empowerment, measurement system of management can be employed and how organization structures differ. The course will also cover the difficulty of discipline while trying to maintain productivity and momentum.

    This course grants 5 PDUs for successful completion. Students have 90 days from the day they are granted access to complete this course.

    Please note: Access to this course will be granted as soon as possible but may take up to 1 business day

    After this class, you will be able to:
    • Describe how managers must handle people—subordinates, peers, superiors, and customers—to achieve goals
    • Explain how delegation is a key tool for managing
    • Discuss the role of emotional intelligence (EI) in managing
    • Understand your own attitudes toward empowering management
    • Describe the major organizational structures and the differences between them
    • Explain the different factors that motivate workers and how a manager can use them to improve employee performance
    • Identify the defining characteristics, benefits, and unique challenges of empowered teams
    • Explain how coaching employees is a vital part of managing in any organization
    • Discuss the challenges of discipline and how a manager should deal with such situations

    Managing Remote Employees

    Even with the many advantages of remote work, challenges can arise -- we'll explore the benefits and drawbacks of remote work and provides managers with tips for helping their remote workers stay connected and motivated.

    As businesses are increasingly turning to technology to handle both internal and external communications, the notion of a centralized workforce that meets face-to-face on a daily basis is becoming less common. Companies are embracing the idea of employing remote workers—from both near and far—who can provide a diverse range of skills and viewpoints without being bound by location. While there are many advantages to remote work for both the company and the individual, managers must be aware of the challenges that can arise when employing remote workers. This course explores the benefits and drawbacks of remote work and provides managers with tips for helping their remote workers stay connected and motivated.

    This course grants 3 PDUs for successful completion. Students have 90 days from the day they are granted access to complete this course.

    Please note: Access to this course will be granted as soon as possible but may take up to 1 business day

    After this class, you will be able to:
    • Identify the reasons why people choose to work remotely
    • Examine current attitudes toward remote work
    • Consider some of the myths surrounding remote work
    • List the benefits and drawbacks of remote work arrangements
    • Assess whether their company is well-suited for remote work arrangements
    • Identify the top challenges when it comes to leading remote employees
    • Discuss best practices for hiring and onboarding remote employees
    • Explore ways to develop remote workers
    • Consider how to effectively communicate with remote employees
    • Develop strategies for providing feedback to remote workers
    • Identify ways to motivate and connect with remote employees

    Managing Your Time and Productivity

    Effectively prioritize, plan, and focus time while utilizing tools and techniques to eliminate productivity bottlenecks and improve daily interactions and performance. Develop an individualized action plan to support new skills. Course requires pre-work.

    Too much to do, working too many hours, multi-tasking to get things done but it is still not enough? High levels of stress and poor productivity are eventual results. This course will help you identify strategies you can use to manage your time and optimize productivity. The key to managing your time and productivity is gaining control over the habits and activities that cause you to waste time and managing all the tasks you have to get done.

    Participants will learn how to prioritize, plan and focus their time more effectively and use tools and techniques to eliminate productivity bottlenecks. Participants will also learn how their unique time style drives and affects their daily interactions and can assist in guiding improved productivity. In addition, participants will develop an individualized action plan to support their new found skills in the workplace and to maintain an increased level of productivity and personal satisfaction.

    After this class, you will be able to:

    • Appreciate the difference between time management, productivity and self management.
    • Establish productivity habits by identifying and learning to focus on control techniques that increase effectiveness.
    • Identify productivity bottlenecks and causes of wasted time and adopt behavioral strategies and techniques to handle biggest time wasters.
    • Identify elements of behavior style that contributes or hinders effective use of time.
    • Develop a personal action plan for mastering new techniques and applying to their work environment.

    Negotiations: Making Business Deals

    This course is designed to help executives and other potential deal-makers learn the essential strategies and skills to conducting successful business negotiations. Key topics include preparation, goal-setting, commitments, relationships, and outcomes.

    This self-paced course is designed to help executives and other potential deal-makers learn the essential strategies and skills to conducting successful business negotiations. Learners in this course will explore the fundamentals of deal making with the help of games, videos, interactive exercises, case studies, and other engaging content. The course begins by comparing and contrasting the two major types of negotiation—Dispute Settlement Negotiation (DSN) and Deal Making Negotiation (DMN)—and exploring the difference between negotiation and bargaining. Key topics covered in the course include the stages of the negotiation process; the importance of preparation and realistic goal-setting; the five basic approaches to negotiation; when to make (and when to avoid) commitments; the relative importance of relationships and outcomes; the decision to walk away from a negotiation; and the unique challenges posed by multiparty, international, and cross-cultural negotiations.

    This course grants 4 PDUs for successful completion. Students have 90 days from the day they are granted access to complete this course.

    Please note: Access to this course will be granted as soon as possible but may take up to 1 business day

    After this class, you will be able to:
    • Distinguish between Dispute Settlement Negotiation (DSN) and Deal Making Negotiation (DMN)
    • Explain the importance of BATNA in Deal Making Negotiation
    • Describe the relationship between bargaining and negotiation
    • Distinguish between interests and positions, and describe the importance of each
    • Explain the five steps of the negotiation process
    • Identify the types of information that should be assembled prior to negotiation
    • Describe the five principal approaches to negotiation
    • Identify the two types of commitments, and explain how they affect negotiating flexibility
    • Explain the importance of the opening position
    • Describe Leigh Thompson's mental models of negotiation
    • Explain the importance of active listening in the context of Deal Making Negotiation
    • Identify the challenges posed by multiparty negotiations, and describe strategies for meeting those challenges
    • Describe the circumstances under which a negotiator should call for a timeout, and when she should walk away from a negotiation
    • Explain the additional preparations needed before undertaking international or cross-cultural negotiations
    • Apply the principles of Deal Making Negotiation to real-world examples

    Negotiations: Resolving Disputes

    Managers and decision-makers can learn to settle workplace and interpersonal disputes via case studies and the application of proven negotiating principles and strategies. Topics include conflict management, assessments, and cooperative resolutions.

    This self-paced course is designed to help managers and other decision-makers learn to settle workplace and interpersonal disputes by the application of proven negotiating principles and strategies. Learners in this course will explore the fundamentals of Dispute Settlement Negotiation with the help of games, videos, interactive exercises, case studies, and other engaging content.

    The course begins by comparing and contrasting the two major types of negotiation: Dispute Settlement Negotiation (DSN) and Deal Making Negotiation (DMN). Key topics converged in the course include the causes of conflict; different styles of conflict management; how to conduct a conflict diagnosis; the uses of a strategy and interest assessment; and methods for avoiding stalemate and achieving a cooperative resolution.

    Case studies that simulate real-world conflict-resolution negotiations are incorporated, to illustrate the practical application of the principles and strategies covered in the course.



    Students have 90 days from the day they are granted access to complete this course.

    Please note: Access to this course will be granted as soon as possible but may take up to 1 business day

    After completing this course, you will be able to:
    • Distinguish between Dispute Settlement Negotiation (DSN) and Deal Making Negotiation (DMN)
    • Articulate the advantages and disadvantages of negotiation, compared to other methods of conflict resolution
    • Explain the importance of BATNA in Dispute Settlement Negotiation
    • Describe the most common causes of personal and workplace conflict
    • Explain the steps involved in conflict diagnosis
    • Describe the five conflict management styles identified by the Thomas-Kilmann Conflict Mode Instrument (TKI)
    • Identify the main impediments to achieving a cooperative resolution, and explain how best to circumvent them
    • Describe how to develop a strategy and interest assessment
    • Explain the importance of active listening in the context of negotiation
    • Define ZOPA, and explain its importance in Dispute Settlement Negotiation
    • Explain how the ability to identify different negotiating currencies can help negotiators break a stalemate
    • Distinguish between "sacred" and "pseudo-sacred" values
    • Apply the principles of Dispute Settlement Negotiation to real-world examples

    Optimizing Virtual Teamwork

    Our workshop will provide helpful tools and best practices -- based on up-to-the-minute research -- for virtual teams, including how to conduct effective meetings, presentations and evaluations.

    Prior to COVID-19, estimates suggested that only ~16% of teams operated in a virtual format. The pandemic has forced a number of teams to quickly and efficiently move 100% online – and employees now face even more conflicts and challenges within the workplace environment. This abrupt shift means that organizations, teams, and individuals must rapidly learn new ways of communicating, collaborating, and connecting with one another. Our workshop will provide helpful tools and best practices -- based on up-to-the-minute research -- for virtual teams, including how to conduct effective meetings, presentations and evaluations.
    After this class, you will be able to:
    • Communicate effectively in virtual settings so that video, email, presentations, IMs, etc. are clear, courteous, and timely
    • Conduct an effective virtual meeting
    • Raise issues and discuss sensitive topics with colleagues using virtual communication tools
    • Assess and manage their virtual team member “reputation” so that blind spots and behaviors do not have unintended negative impact

    The Effective Manager's Toolbox

    Our class is comprised of a suite of online modules designed to give managers a head start on managing issues correctly and professionally -- with less stress and fewer negative organizational circumstances to improve the chances of success.

    There are a number of managerial factors that are vital in managing and leading. Becoming a better manager or leader is directly connected to how well you can master them. The Effective Manager's Toolbox is a suite of online modules designed to give managers a head start on managing issues correctly and professionally with less stress and fewer negative organizational circumstances. The modules offer learners an explanation of the managerial mindset that all managers and leaders must adopt to succeed. After careful consideration of the relevant and reference managerial and leadership factors, including such topics as dealing with direct reports, solving problems, planning and budgeting, handling conflict, and others, learners are given a series of video-based scenarios and asked to consider how they would handle the challenges presented for the most optimal results. Upon completion, learners are given a summary of what they've learned for quick reference while at work.

    This course grants 15 PDUs for successful completion. Students have 180 days from the day they are granted access to complete this course.

    Please note: Access to this course will be granted as soon as possible but may take up to 1 business day
    After this class, you will be able to:

  • Inhabit the managerial mindset
  • Understand what employees want from their jobs
  • Understand how managers lead
  • Recognize the components of a manager's job including enforcing policies and procedures, controlling expenses, dealing with subordinates and superiors, planning and budgeting, recruiting and developing talent, and solving problems
  • Implement the qualities that make an effective leader
  • Address real-world managerial problems in customer service, cost budgeting, cost cutting, and vendor relations
  • Training Design for Trainers

    Get the basic tools needed to design effective training using the ADDIE model. We'll discuss adult learning styles, material development, delivery methods and options, problematic participant behaviors, and how to measure your training program's success.

    You're the expert in your field and now you're being asked to train others. The only problem? You're not a trainer! If your current or future responsibilities have you designing training programs this interactive, "hands-on" course will introduce the basic tools you need to design effective training using the components of the ADDIE model. Discover how adults learn, how to develop materials in an organized manner, methods and options available for delivering the program, how to handle problematic participant behaviors and measure your training programs’ success. At the conclusion of the course, participants will put theory into practice and create their own training outline.

    After this class, you will be able to:
    • Appraise your current skill level in the basic competencies for trainers as identified by the Association for Talent Development (ATD)
    • Write learning objectives for a training program using the “task”, “condition” and “degree” criteria
    • Incorporate the eight intelligences as described by Howard Gardner in the design and delivery of a training program
    • Incorporate the three learning styles (visual, auditory, and tactile/kinesthetic) in the design and delivery of a training program
    • Create a training program outline using a simplified version of the ADDIE model
    • Address problematic participant behaviors during a training session
    • Measure the results of training for learning and bottom –line results
    • Strategies for effective delivery of the training program

    Transformational Leadership: Inspiring Your Team

    Transformational leadership encourages leaders to achieve excellence by successfully engaging and motivating people. Examine how to utilize these techniques for maximum leadership effectiveness, generating significant buy-in and workforce ownership.

    Transformational leadership techniques encourage leaders to achieve excellence by successfully engaging and motivating people. While other management theories rely on “telling” others what to do, the transformational methodology taps into amazing sources of drive and commitment by selling employees on both the vision and value of individual roles. Our interactive course examines how and when to utilize this approach for maximum leadership effectiveness, thereby generating significant buy-in and workforce ownership.

    Class begins with a comparison of common leadership styles; we’ll then utilize tools and techniques to help you develop and implement a transformational leadership plan in your own workplace.

    After this class, you will be able to:
    • Compare and contrast common leadership styles
    • Define transformational leadership
    • Use tools and techniques to implement the four components of transformational leadership:
      • Intellectual stimulation
      • Individualized consideration
      • Inspirational motivation
      • Idealized influence
    • Develop a plan to implement transformational leadership

    Win-Win Negotiations

    No set of problem-solving skills is more important than negotiation. Win-win negotiation is a specific strategy that uses carefully defined skills and techniques to produce results that are beneficial and acceptable to everyone at the negotiating table.

    In the diverse yet interconnected marketplace of the Twenty-first Century, no set of problem-solving skills is more important than negotiation. Win-Win Negotiation is a specific strategy, which uses carefully defined skills to produce results beneficial to everyone in a negotiation scenario. This course builds on the basic skills and concepts of conflict management and teaches participants how to create agreements that satisfy all parties. This course utilizes the book Getting to Yes as a learning resource, and includes video examples, case studies, role-plays and simulations to help participants achieve their learning goals.

    CLICK HERE TO PURCHASE REQUIRED BOOK

    After this class, you will be able to:
    • Describe Win-Win Negotiation
    • Use Win-Win Strategies to achieve mutually beneficial results
    • Stay tough on the problem, but easy on the people
    • Leverage their negotiating power
    • Develop a negotiation plan