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Management Certificate Elective

Essentials of Management Certificate Elective Courses.

Behavioral Interviewing for Hiring Professionals

Access the resources and tools to recruit top performers and make the best hiring decisions possible. This course uses behavioral-based interviewing techniques, emphasizing in-depth questioning to help assess a candidate's fit and potential success.

This course is designed to provide individuals involved in the hiring process with the resources and tools to make the best hiring decisions possible. It will provide the tools for hiring managers, recruiters and every member of the interviewing team to recruit top performers. This course uses behavioral based interviewing which emphasizes a focus on in-depth questioning to assist in assessing the candidate’s fit and potential success.


After completing this course, participants will be able to:
  • Examine the importance of using a structured interview plan based on defining hiring criteria and performance standards needed for the position
  • Identify the necessary steps to create an effective interviewing process which emphasizes behavioral interviewing
  • Apply probing techniques to obtain behavioral examples from interviewees
  • Evaluate candidate’s knowledge, skills, and abilities through effective phone screens
  • Identify appropriate and inappropriate interview questions to remain legal
  • Build interviewing skills by conducting mock interviews

Building Employee Engagement and Winning Commitment

Inspiring commitment is a key to enhancing organizational efficiency and boosting employee engagement. Utilize our helpful guidebook as you develop a fresh perspective, effectively communicate with colleagues, and motivate employees towards success.

Achieving employee buy-in towards new initiatives can present significant challenges. How does leadership properly balance motivational incentives with the team’s productivity, satisfaction and/or profit objectives? Inspiring commitment is a key to success for enhancing organizational efficiency and boosting employee engagement. Utilize our helpful guidebook and action planning tools in order to develop a fresh perspective, effectively communicate with colleagues, and motivate employees towards success.

After this class, you will be able to:
  • Describe the three types of commitment and implications of each
  • Increase awareness and use of best practices for enhancing influence and motivation and mitigating resistance to change
  • Practice analyzing situations to identify the types of commitment that exist and needs to be encouraged
  • Identify barriers to commitment and change
  • Practice developing awareness and use of proactive influence tactics to gain commitment for timely and meaningful information based on a simple request

Building Teams - Building Culture

How do leaders successfully develop high-performing teams while fostering a harmonious, culturally-driven environment? Identify techniques to increase staff engagement levels, create stronger interpersonal connections, and maximize performance results.

‘Teamwork’ is a common tenet of many companies – but how do leaders successfully develop high-performing teams while fostering a harmonious, culturally-driven environment? By learning methodologies commonly utilized to assemble productive groups and acquiring the skills necessary to facilitate effective collaboration—even among virtual teams—participants in this course can increase staff engagement levels, create stronger interpersonal connections and maximize performance results.

    After completing this course, participants will be able to:
  • Describe the stages of team development, the functions at each stage, and the benefits of teaming
  • Identify the communication characteristics of high-performing teams and team members’ behavioral styles
  • Set goals successfully, and avoid common goal-setting mistakes
  • Explain how to foster accountability among team members to ensure all members succeed
  • Explore the effect of different behavioral styles on managing virtual employees
  • Develop esprit de corps and coordinate effective team-building activities

Emotional Intelligence

High emotional intelligence increases resilience in the face of change, enhances work performance, and boosts management impact. Get a personal assessment of your emotional intelligence, with guidance on creating a personalized plan for continued growth.

Emotional intelligence is a critical factor in career success and management effectiveness. High emotional intelligence creates increased resilience in the face of change, enhanced work performance, and greater management impact. And best of all, emotional intelligence can be learned! This experiential course will start you on your journey to growing your emotional intelligence. You will receive a personal assessment of your current emotional intelligence, and you will be guided in creating a personalized plan for continued growth.

Completion of a brief, online assessment prior to the course is required; to ensure timely analysis, we recommend enrolling at least 3-5 days prior to course start date.

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After this class, you will be able to:
  • Identify the strengths and limitations of your emotional intelligence
  • Increase self-awareness and self-control
  • Work more effectively in stressful situations and with difficult people
  • Develop an ongoing plan for continued growth and effectiveness as a leader

Essentials of Conflict Management

Conflict management can distinguish good workplaces from great workplaces. Analyze conflict to understand the issues and emotions involved. Explore personal conflict management style and resolve issues in a sensible, equitable, and efficient manner.

Conflict management is the practice of identifying and handling conflict in a sensible, equitable, and efficient manner. While conflict is inevitable in the workplace, the way conflict is managed can distinguish good workplaces from great workplaces. Participants will learn to analyze conflict to understand the issues and emotions involved. Then, they will learn to resolve conflict using a proven 4-step method. This course allows participants to explore their personal conflict management style and develop skills to manage conflict more effectively.

 

After this course, students will be able to:

  • Manage conflict by understanding and exploring what it is
  • Recognize all five styles of conflict.
  • Know which style of conflict is their preferred style by assessing their own personal style
  • Develop basic skills in the five styles so they can use any one of them
  • Learn to diagnose situations in order to chose the most appropriate style
  • Learn troubleshooting techniques and other skills for successful conflict resolution

Essentials of Leadership for Managers

Transform how you lead and influence people. Participants experience and apply the five practices of exemplary leadership through group problem-solving tasks, video cases, discussion, workbook exercises, and action plans for ongoing development.

Leadership is a critical part of helping employees achieve higher performance levels. This interactive workshop helps supervisors and managers build the skills they need to be effective leaders and explore their own leadership potential. Participants will complete a detailed self-assessment to receive feedback about their own leadership style and its effectiveness in their role of leading others. The recommended supplemental book for this course is The Work of Leaders: How Vision, Alignment, and Execution Will Change the Way You Lead .


Completion of a brief, online assessment prior to the course is required; to ensure timely analysis, we recommend enrolling at least 3-5 days prior to course start date.


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After this class, you will be able to:

  • Identify essential leadership qualities for success
  • Draw from critical leadership behaviors, including setting priorities, creating positive change, solving problems through others, and developing people
  • Bring out the best in your employees
  • Analyze your own leadership style and create a plan for developing it further

Essentials of Strategic Planning for Managers

No one plans to fail, but many people fail to plan. Professionals at all levels can apply the strategic planning process. Our course offers a step-by-step guide to assist you in translating basic concepts and visions into a concrete plan for action.

No one plans to fail, but many people fail to plan. In these difficult economic times, the Strategic Planning Process is more critical than ever. This hands-on course is designed for professionals at all levels to learn how to apply the Strategic Planning Process. It offers a step-by-step guide to assist you in translating basic concepts and visions into a concrete plan for action to help you reach your objectives.


After this class, you will be able to:
  • Formulate realistic goals using the SWOT Analysis
  • Determine resources needed to achieve the goals
  • Develop an organizational structure to support achievement of the goals
  • Create the strategy
  • Develop an evaluation and monitoring process
  • Gain commitment to the planning process before, during, and after the process

Executive Presence for the Non-Executive

Develop a specific plan for achieving executive presence: learn to project confidence, demonstrate emotional intelligence, command the room, polish your appearance and more as you strive for that "it" factor to help open executive-level doors.

As professionals progress through the early stages of their careers, performance and results often matter most. But moving forward, executive presence -- or lack thereof -- can significantly impact an individual’s career growth. Our introspective and engaging two-day course takes a close look at author Sylvia Ann Hewlett’s three pillars of executive presence: how you act (gravitas), how you speak (communication) and how you look (appearance). Join us to develop a specific plan for achieving the presence which executives admire: learn to project confidence, demonstrate emotional intelligence, command the room, polish your appearance and more as you strive for the ‘it’ factor in order to open executive-level doors.

Completion of a brief, online assessment prior to the course is required; to ensure timely analysis, we recommend enrolling at least 3-5 days prior to course start date.

After this class, you will be able to:
  • Define and explain Executive Presence
  • Develop a detailed plan for enhancing your executive presence in terms of your:
    • Gravitas (how you act)
    • Projecting confidence
    • Speaking truth to those in power
    • Demonstrating emotional intelligence
    • Excelling in difficult situations
    • Communication (how you speak)
    • Leveraging DiSC communication styles
    • Speaking skills
    • Commanding a room
    • Appearance (how you look)
    • Polish and grooming
    • Clothing
  • Develop strategies to overcome feedback failures to get honest, productive insight


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Lean Six Sigma White Belt Certificate

Get the roadmap for a successful improvement deployment as well as key roles and responsibilities of a Lean Six Sigma framework. Learn to identify waste and variation in a process and increase stakeholder satisfaction via practical tools and techniques.

An introduction to Lean concepts and Six Sigma principles is vital for building a basic foundation for process improvement. Our course includes an overview of the DMAIC process Define, Measure, Analyze, Improve and Control which is integral to a Lean Six Sigma roll-out but can also be used as a stand-alone component of process improvement. Students will be taught the roadmap for a successful improvement deployment as well as the key roles and responsibilities of a Lean Six Sigma framework. Learn to identify waste and variation in a process and increase stakeholder satisfaction through practical tools and techniques.

After this class, you will be able to:
  • Apply Six Sigma and Lean concepts
  • Identify the fundamentals of the DMAIC framework: Define, Measure, Analyze, Improve, and Control
  • Use the roadmap for a successful improvement deployment
  • Construct the roles and responsibilities of a Lean Six Sigma framework
  • Formulate a plan for an improvement project
  • Demonstrate the identification of variation and waste in a process via an in-class simulation
  • Apply the basic steps to minimize waste and variation in a process

Lean Six Sigma White Belt Certificate - Online

Get the roadmap for a successful improvement deployment as well as key roles and responsibilities of a Lean Six Sigma framework. Learn to identify waste and variation in a process and increase stakeholder satisfaction via practical tools and techniques.

An introduction to Lean concepts and Six Sigma principles is vital for building a basic foundation for process improvement. Our course includes an overview of the DMAIC process Define, Measure, Analyze, Improve and Control which is integral to a Lean Six Sigma roll-out but can also be used as a stand-alone component of process improvement. Students will be taught the roadmap for a successful improvement deployment as well as the key roles and responsibilities of a Lean Six Sigma framework. Learn to identify waste and variation in a process and increase stakeholder satisfaction through practical tools and techniques. The course will be delivered in the online, instructor led classroom with the exception of two online self-paced modules.

After this class, you will be able to:
  • Apply Six Sigma and Lean concepts
  • Identify the fundamentals of the DMAIC framework: Define, Measure, Analyze, Improve, and Control
  • Use the roadmap for a successful improvement deployment
  • Construct the roles and responsibilities of a Lean Six Sigma framework
  • Formulate a plan for an improvement project
  • Demonstrate the identification of variation and waste in a process via an in-class simulation
  • Apply the basic steps to minimize waste and variation in a process

Managing Difficult Conversations and Situations

Identify basic communication strategies that can work across many difficult situations. Managing yourself properly can build the confidence to better manage problematic workplace events. Learn how to have open, robust, and fearless conversations.

Difficult situations often arise in the workplace. This course addresses the more common situations and people and identifies strategies for dealing with them. Participants in this course will be exposed to the basic communication strategies that can work across all difficult behavior situations. This will help participants realize that the more proficient we are at managing ourselves the more confident we become managing difficult conversations and situations. Participants will look back at this practical course with a real sense of satisfaction and gratitude! Learn how to have open, robust and fearless conversations.


After this class, you will be able to:
  • Understand how and why we use confrontation language and escalate situations.
  • Create prevention strategies to handle sensitive issues to avoid escalation and recognize problems before they become a crisis.
  • Determine the manner in which they come across to others.
  • Identify and perform the three line assertion communication technique to conduct difficult conversations.
  • Identify the most common types of difficult conversations in their organizations and apply strategies for dealing with them.

Managing Multi-Generations

Today's workforce represents a multitude of generations -- understand similarities and differences while adopting strategies for motivation, coaching and development. Create an environment conducive to attracting and retaining staff from each generation.

With four different generations currently employed in today’s unique workforce, the resulting work environments can present tremendous challenges -- as well as the potential for great rewards. How can our management and leadership techniques bridge multiple generational divides in order to adapt and respond accordingly? In order to effectively handle these critical issues -- work ethic, the role of leadership, work/life balance, and more -- we need to better understand how the diversity of our backgrounds may have shaped varying workplace expectations. Our interactive workshop will explore these generational differences and similarities as participants develop and practice helpful techniques for better managing the wide range of ages and personalities that comprise the current labor force. After this class, you will be able to:
  • Describe common characteristics of the generations at work today and the formative events that define them
  • Determine the most effective approaches for communication with different generations
  • Custom fit their communication style to meet the challenges of generational differences


Managing Your Time and Productivity

Effectively prioritize, plan, and focus time while utilizing tools and techniques to eliminate productivity bottlenecks and improve daily interactions and performance. Develop an individualized action plan to support new skills. Course requires pre-work.

Too much to do, working too many hours, multi-tasking to get things done but it is still not enough? High levels of stress and poor productivity are eventual results. This course will help you identify strategies you can use to manage your time and optimize productivity. The key to managing your time and productivity is gaining control over the habits and activities that cause you to waste time and managing all the tasks you have to get done.

Participants will learn how to prioritize, plan and focus their time more effectively and use tools and techniques to eliminate productivity bottlenecks. Participants will also learn how their unique time style drives and affects their daily interactions and can assist in guiding improved productivity. In addition, participants will develop an individualized action plan to support their new found skills in the workplace and to maintain an increased level of productivity and personal satisfaction.

After this class, you will be able to:

  • Appreciate the difference between time management, productivity and self management.
  • Establish productivity habits by identifying and learning to focus on control techniques that increase effectiveness.
  • Identify productivity bottlenecks and causes of wasted time and adopt behavioral strategies and techniques to handle biggest time wasters.
  • Identify elements of behavior style that contributes or hinders effective use of time.
  • Develop a personal action plan for mastering new techniques and applying to their work environment.

Training Design for Trainers

Get the basic tools needed to design effective training using the ADDIE model. We'll discuss adult learning styles, material development, delivery methods and options, problematic participant behaviors, and how to measure your training program's success.

You're the expert in your field and now you're being asked to train others. The only problem? You're not a trainer! If your current or future responsibilities have you designing training programs this interactive, "hands-on" course will introduce the basic tools you need to design effective training using the components of the ADDIE model. Discover how adults learn, how to develop materials in an organized manner, methods and options available for delivering the program, how to handle problematic participant behaviors and measure your training programs’ success. At the conclusion of the course, participants will put theory into practice and create their own training outline.

After this class, you will be able to:
  • Appraise your current skill level in the basic competencies for trainers as identified by the Association for Talent Development (ATD)
  • Write learning objectives for a training program using the “task”, “condition” and “degree” criteria
  • Incorporate the eight intelligences as described by Howard Gardner in the design and delivery of a training program
  • Incorporate the three learning styles (visual, auditory, and tactile/kinesthetic) in the design and delivery of a training program
  • Create a training program outline using a simplified version of the ADDIE model
  • Address problematic participant behaviors during a training session
  • Measure the results of training for learning and bottom –line results
  • Strategies for effective delivery of the training program

Transformational Leadership: Inspiring Your Team

Transformational leadership encourages leaders to achieve excellence by successfully engaging and motivating people. Examine how to utilize these techniques for maximum leadership effectiveness, generating significant buy-in and workforce ownership.

Transformational leadership techniques encourage leaders to achieve excellence by successfully engaging and motivating people. While other management theories rely on “telling” others what to do, the transformational methodology taps into amazing sources of drive and commitment by selling employees on both the vision and value of individual roles. Our interactive course examines how and when to utilize this approach for maximum leadership effectiveness, thereby generating significant buy-in and workforce ownership.

Class begins with a comparison of common leadership styles; we’ll then utilize tools and techniques to help you develop and implement a transformational leadership plan in your own workplace.

After this class, you will be able to:
  • Compare and contrast common leadership styles
  • Define transformational leadership
  • Use tools and techniques to implement the four components of transformational leadership:
    • Intellectual stimulation
    • Individualized consideration
    • Inspirational motivation
    • Idealized influence
  • Develop a plan to implement transformational leadership

Win-Win Negotiations

No set of problem-solving skills is more important than negotiation. Win-win negotiation is a specific strategy that uses carefully defined skills and techniques to produce results that are beneficial and acceptable to everyone at the negotiating table.

In the diverse yet interconnected marketplace of the Twenty-first Century, no set of problem-solving skills is more important than negotiation. Win-Win Negotiation is a specific strategy, which uses carefully defined skills to produce results beneficial to everyone in a negotiation scenario. This course builds on the basic skills and concepts of conflict management and teaches participants how to create agreements that satisfy all parties. This course utilizes the book Getting to Yes as a learning resource, and includes video examples, case studies, role-plays and simulations to help participants achieve their learning goals.

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After this class, you will be able to:
  • Describe Win-Win Negotiation
  • Use Win-Win Strategies to achieve mutually beneficial results
  • Stay tough on the problem, but easy on the people
  • Leverage their negotiating power
  • Develop a negotiation plan