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Management Certificate Core Courses

Essentials of Management Core Courses.

Coaching Effectively

Identify powerful coaching techniques to teach, correct, and motivate. Topics covered include building a coaching relationship, the five-step coaching plan, providing feedback, and how to avoid the demotivating effect of overcoaching. Tuition: $195.


Coaching is the one-on-one work of a manager to help employees’ efforts to improve their performance. Success in a changing business environment requires employees who are constantly learning and adapting. This course provides managers with powerful coaching techniques to help their reports learn more, use better judgment, and make better decisions. Topics covered include following a multi-step coaching plan, developing your own coaching skills, using a model to guide the coaching conversation, and providing feedback.

After this class, you will be able to:
  • Define coaching and its distinguishing characteristics
  • Follow a coaching model designed to increase performance
  • Create an action plan to enhance your individual coaching skills by identifying and addressing skill gaps based on results of a coaching competencies assessment
  • Conduct a coaching session

Delegating Effectively

Always wanting to 'own the process'? Explore benefits and barriers to delegation and the importance of authority and responsibility, as well as strategies and tools for implementing delegation. Leave with a four-step delegation plan ready to implement. Tuition: $195.


Delegation is the practice of turning over your tasks and/or authority to employees. Many managers struggle with delegation because of a fear of losing control or a desire to "own" the process. However, managers can accomplish more and develop their employees' skills by learning to better delegate. This course explores the benefits and barriers to delegation, the importance of authority and responsibility, as well as strategies and tools for implementing delegation. Participants leave with a delegation plan to use immediately.

After this class, you will be able to:
  • Define delegating and understand its benefits to managers, employees and the organization
  • Assess current level of delegation skills and experience
  • Apply an eight-step delegation process
  • Explore the role of communication styles in delegation
  • Integrate the five-levels of authority model into delegating tasks to employees
  • Practice delegation skills, using a checklist of delegation behaviors
  • Understand delegation resistance and develop appropriate strategies to overcome employee resistance

Improving Your Listening Skills

Identify the keys to clear communication and build more productive relationships via effective listening techniques. Learn about priorities and biases in a conversation -- including unspoken messages -- utilizing five distinct listening approaches. Tuition: $195.


Improving Your Listening Skills provides individuals with the key to clear communication through developing an understanding of effective listening techniques. This session is designed to help people understand their priorities and biases in a conversation, the unspoken messages they send to others when listening, and all of the information they might be missing without ever realizing it. Further, participants are given the practice they need to hone their skills in five distinct listening approaches and internalize the situations that call for each. And ultimately, people come away with the communication skills they need to build more synchronized, productive relationships.

Completion of a brief, online assessment prior to the course is required; to ensure timely analysis, we recommend enrolling at least 3-5 days prior to course start date.

After this course, participants will be able to:
  • Recognize the importance of developing good listening skills by reflecting on their past listening experiences
  • Discover the five different listening approaches used in communication and the specific characteristics of each approach
  • Discover their most natural listening approaches
  • Explore their strengths and challenges as listeners
  • Identify effective listening approaches and behaviors, and practice modifying their listening approaches to meet the communication needs of team members
  • Create action plans to improve their ability to communicate effectively to all team members by using different listening approaches

Leading Through Change

Great managers recognize change and help employees adjust in a realistic and strategic manner, using sound principles and workable tools. We can't control uncertainty, but we can guide, shape, and influence this variable. Learn how and why in this class. Tuition: $195.


In every organization today, regardless of size, industry or location, change is a constant. Leaders must recognize change and help their employees deal with it in a realistic and strategic manner using sound principles and workable tools. Managers must realize that people don’t resist change as much as they resist being changed. All of us respond to change differently. We don’t start at the same level, adapt at the same pace or end up in the same place. Organizational leaders don’t control change or uncertainty; rather they guide, shape and influence this variable.

After this course, you will be able to:
  • Prepare for change by conducting change analysis
  • Communicate consistently about change to engage the organization
  • Manage emotions that arise during change
  • Shrink the change to keep employees focused

Managing Diverse Behavioral Styles

DiSC allows managers to read the style, fears, goals, and needs of their employees, often removing barriers to performance. Learning to adapt management approaches to match the staff's abilities/motivations may help reduce opposition and resistance. Tuition: $195.


Once managers have a thorough understanding of themselves, they can use DiSC to help manage the people they work with. When managers are able to accurately read the DiSC style, fears, goals, and needs of their employees, they can remove barriers to performance and adjust their management approach for more productive interactions. Learning to adapt their management approach to match the abilities and motivation of employees will help reduce opposition and resistance. Learn when to most effectively use Directing, Coaching, Supporting, and Delegating approaches.

DiSC can help managers gauge the needs of their key contributors in the organization and identify any potential obstacles that may be holding them back. An understanding of the DiSC model gives managers important tools to recognize whether the employee isn't motivated or committed to the project, or whether they simply don't have the skills necessary to succeed in a particular task.

Students enrolling in this course are required to have taken either the Strategic Communications class or the Executive Presence for the Non-Executive class. Please bring your DiSC assessment completed in these previous classes with you to class for reference.

After this class, you will be able to:
  • Recognize needs of the different styles each person manages
  • Discover strategies for managing to the needs of each style
  • Analyze management situations in terms of employee willingness vs. ability
  • Create an action plan that will help increase each participants’ effectiveness with one person he/she manages

Managing Employee Performance

Effective performance management can provide managers and supervisors with a framework to monitor, discipline, and reward employees. Implement a process that addresses goal-setting, evaluations, and handling difficult conversations about job performance. Tuition: $195.


The concept of ‘performance management’ often conjures up negative thoughts for both managers and employees -- poorly-timed developmental feedback, endless paperwork, and minimal net benefit. Good news: performance management is now evolving from a one-time, backward-looking annual appraisal to a methodology emphasizing ongoing feedback and coaching. Learn how you can apply a simple model and powerful tools to drive employee engagement throughout the year, motivating staff members toward peak performance while mitigating potential legal risks. By taking these steps and utilizing best practices, the path to successfully building and retaining critical talent becomes much less stressful.

After this course, you will be able to:
  • Describe the best practices and current trends in performance management and the shift to “performance development”
  • Describe a simple performance management model that will increase employee engagement, reduce legal risks, and help people do their best work
  • Develop a plan for managing performance that will achieve desired objectives

Strategic Communications in the Workplace

Communication is more than talking and listening. Develop your skills at reading people and see how others interpret your own behavior. Adapt your communication style to increase engagement and create an enduring working alliance among team members. Tuition: $395.


Communication is more than talking and listening. Genuine communication requires a deep understanding of another person’s perspective. But when you take into consideration all of our biases, behavioral idiosyncrasies, unspoken emotions, and personal agendas, this can seem almost impossible to achieve. The communications assessment instrument called DiSC© helps people understand each other on a more fundamental level. This course develops the skills to read other people and see how others interpret their behaviors. It creates a deep seated appreciation for the needs of their co-workers. Ultimately, the program helps participants adapt their communication styles in a way that creates an enduring working alliance among team members and fosters a deeper sense of organizational engagement.

Completion of a brief, online assessment prior to the course is required; to ensure timely analysis, we recommend enrolling at least 3-5 days prior to course start date.

After this class, you will be able to:
  • Describe the four styles of behavior and describe your behavioral communication style through the DiSC© Personal Profile.
  • Recognize the styles of other people through behavioral cues and people reading techniques.
  • Increase individual and team productivity by leveraging strengths and the strengths of other team members that may have different styles.
  • Determine how others interpret your behavior and monitor and adjust their verbal and nonverbal messages to improve communication.
  • Adapt communication styles based on the situation to improve individual and team communication effectiveness.
  • Develop specific communication strategies that build a culture of alliance and collaboration.