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Human Resources Electives

Human resource management courses such as PHR/SPHR Certification, Project Management, Managing Difficult Conversations and Situations, Strategic Planning, Leadership, Win-Win Negotiations classes.

Behavioral Interviewing for Hiring Professionals

Access the resources and tools to recruit top performers and make the best hiring decisions possible. This course uses behavioral-based interviewing techniques, emphasizing in-depth questioning to help assess a candidate's fit and potential success.

This course is designed to provide individuals involved in the hiring process with the resources and tools to make the best hiring decisions possible. It will provide the tools for hiring managers, recruiters and every member of the interviewing team to recruit top performers. This course uses behavioral based interviewing which emphasizes a focus on in-depth questioning to assist in assessing the candidate’s fit and potential success.


After completing this course, participants will be able to:
  • Examine the importance of using a structured interview plan based on defining hiring criteria and performance standards needed for the position
  • Identify the necessary steps to create an effective interviewing process which emphasizes behavioral interviewing
  • Apply probing techniques to obtain behavioral examples from interviewees
  • Evaluate candidate’s knowledge, skills, and abilities through effective phone screens
  • Identify appropriate and inappropriate interview questions to remain legal
  • Build interviewing skills by conducting mock interviews

Building Employee Engagement and Winning Commitment

Inspiring commitment is a key to enhancing organizational efficiency and boosting employee engagement. Utilize our helpful guidebook as you develop a fresh perspective, effectively communicate with colleagues, and motivate employees towards success.

Achieving employee buy-in towards new initiatives can present significant challenges. How does leadership properly balance motivational incentives with the team’s productivity, satisfaction and/or profit objectives? Inspiring commitment is a key to success for enhancing organizational efficiency and boosting employee engagement. Utilize our helpful guidebook and action planning tools in order to develop a fresh perspective, effectively communicate with colleagues, and motivate employees towards success.

After this class, you will be able to:
  • Describe the three types of commitment and implications of each
  • Increase awareness and use of best practices for enhancing influence and motivation and mitigating resistance to change
  • Practice analyzing situations to identify the types of commitment that exist and needs to be encouraged
  • Identify barriers to commitment and change
  • Practice developing awareness and use of proactive influence tactics to gain commitment for timely and meaningful information based on a simple request

Building Teams - Building Culture

How do leaders successfully develop high-performing teams while fostering a harmonious, culturally-driven environment? Identify techniques to increase staff engagement levels, create stronger interpersonal connections, and maximize performance results.

‘Teamwork’ is a common tenet of many companies – but how do leaders successfully develop high-performing teams while fostering a harmonious, culturally-driven environment? By learning methodologies commonly utilized to assemble productive groups and acquiring the skills necessary to facilitate effective collaboration—even among virtual teams—participants in this course can increase staff engagement levels, create stronger interpersonal connections and maximize performance results.

    After completing this course, participants will be able to:
  • Describe the stages of team development, the functions at each stage, and the benefits of teaming
  • Identify the communication characteristics of high-performing teams and team members’ behavioral styles
  • Set goals successfully, and avoid common goal-setting mistakes
  • Explain how to foster accountability among team members to ensure all members succeed
  • Explore the effect of different behavioral styles on managing virtual employees
  • Develop esprit de corps and coordinate effective team-building activities

Coaching Effectively

Identify powerful coaching techniques to teach, correct, and motivate. Topics covered include building a coaching relationship, the five-step coaching plan, providing feedback, and how to avoid the demotivating effect of overcoaching.

Coaching is the one-on-one work of a manager to help employees’ efforts to improve their performance. Success in a changing business environment requires employees who are constantly learning and adapting. This course provides managers with powerful coaching techniques to teach, correct and motivate. Topics covered include following the five-step coaching plan, developing your own coaching skills, using the GROW Model for Coaching Conversations, and providing feedback.


After this class, you will be able to:
  • Define coaching
  • Follow a 5 step coaching process
  • Develop a coaching plan
  • Implement proactive coaching skills

Dealing with Difficult People

Learn to identify and handle the four most common types of difficult people and turn confrontation into constructive stepping stones to conflict resolution. Be a catalyst for changing behavior, and understand what triggers people to behave negatively.

Anyone who struggles with the aggravation, frustration, and pain of dealing with a truly difficult person will look back on this workshop with a sense of satisfaction and gratitude. Do you dread certain situations at work or in your personal life because of hostile or unresponsive encounters or feel powerless to cope with behavior that consistently leaves you depressed and defeated? Learn to identify and handle the four most common types of difficult people, turn confrontation into constructive stepping stones to conflict resolution, be a catalyst for changing difficult behavior, and understand what really triggers difficult people to behave negatively.

After this class, you will be able to:
  • Define what a difficult person is and what makes some people.
  • Identify the most common types of difficult people and strategies for dealing with them.
  • Recognize key causes of communication problems in the workplace and outline thoughtful, effective strategies for resolving them.
  • Assess their basic communication style and utilize this knowledge to communicate and address different types of people in any work situation.
  • Apply techniques for dealing with difficult people through the use of role plays and in-class action planning.

Delegating Effectively

Always wanting to 'own the process'? Explore benefits and barriers to delegation and the importance of authority and responsibility, as well as strategies and tools for implementing delegation. Leave with a four-step delegation plan ready to implement.

Delegation is the practice of turning over your tasks and/or authority to employees. Many managers struggle with delegation because of a fear of losing control or a desire to "own" the process. However, managers can accomplish more and develop their employees' skills by learning to better delegate. This course explores the benefits and barriers to delegation, the importance of authority and responsibility, as well as strategies and tools for implementing delegation. Participants leave with a four-step delegation plan to use immediately.


After this class, you will be able to:
  • Define delegating and understand its benefits to managers, employees and the organization
  • Assess current level of delegation skills and experience
  • Apply an eight-step delegation process
  • Integrate the five-levels of authority model into delegating tasks to employees
  • Practice delegation skills, using a checklist of delegation behaviors
  • Understand delegation resistance and develop appropriate strategies to overcome employee resistance

Delivering Impactful Training Experiences in the Classroom and Online

Join us to explore the psychologies of group learning and classroom dynamics. We will identify practical techniques designed to energize your training and ensure that your messages and material are delivered in a professional, positive manner.

Your training outline is fully developed and the course material is ready for delivery... but how do you maximize participant engagement while properly utilizing best practices for presentations? Join us to explore the psychologies of group learning and classroom dynamics. We will identify practical techniques designed to energize your training and ensure that your messages and material are delivered in a professional, positive manner. We will also work to master the technology that makes online training possible, including detailed instructions on how to deliver a premium interactive experience that commands the same level of excitement as your classroom training.

After this class, you will be able to:
  • Deliver professional, engaging training experiences for both classroom and online learners.
  • Utilize speaking techniques, body language and presentation design to energize a classroom.
  • Practice the elements of room dynamics, placement and setup to optimize course delivery.
  • Transform learning topics into immersive activities to solidify subject matter and message.
  • Use technology to deliver exceptional online training experiences to keep learners involved.


Participants will need to come to Part II of the class with their computer or tablet (a computer is preferred) and have already set up a free ZOOM Meeting account by going to https://zoom.us/signup

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Emotional Intelligence

High emotional intelligence increases resilience in the face of change, enhances work performance, and boosts management impact. Get a personal assessment of your emotional intelligence, with guidance on creating a personalized plan for continued growth.

Emotional intelligence is a critical factor in career success and management effectiveness. High emotional intelligence creates increased resilience in the face of change, enhanced work performance, and greater management impact. And best of all, emotional intelligence can be learned! This experiential course will start you on your journey to growing your emotional intelligence. You will receive a personal assessment of your current emotional intelligence, and you will be guided in creating a personalized plan for continued growth.

Completion of a brief, online assessment prior to the course is required; to ensure timely analysis, we recommend enrolling at least 3-5 days prior to course start date.

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After this class, you will be able to:
  • Identify the strengths and limitations of your emotional intelligence
  • Increase self-awareness and self-control
  • Work more effectively in stressful situations and with difficult people
  • Develop an ongoing plan for continued growth and effectiveness as a leader

Essentials of Conflict Management

Conflict management can distinguish good workplaces from great workplaces. Analyze conflict to understand the issues and emotions involved. Explore personal conflict management style and resolve issues in a sensible, equitable, and efficient manner.

Conflict management is the practice of identifying and handling conflict in a sensible, equitable, and efficient manner. While conflict is inevitable in the workplace, the way conflict is managed can distinguish good workplaces from great workplaces. Participants will learn to analyze conflict to understand the issues and emotions involved. Then, they will learn to resolve conflict using a proven 4-step method. This course allows participants to explore their personal conflict management style and develop skills to manage conflict more effectively.

 

After this course, students will be able to:

  • Manage conflict by understanding and exploring what it is
  • Recognize all five styles of conflict.
  • Know which style of conflict is their preferred style by assessing their own personal style
  • Develop basic skills in the five styles so they can use any one of them
  • Learn to diagnose situations in order to chose the most appropriate style
  • Learn troubleshooting techniques and other skills for successful conflict resolution

Essentials of Leadership for Managers

Transform how you lead and influence people. Participants experience and apply the five practices of exemplary leadership through group problem-solving tasks, video cases, discussion, workbook exercises, and action plans for ongoing development.

Leadership is a critical part of helping employees achieve higher performance levels. This interactive workshop helps supervisors and managers build the skills they need to be effective leaders and explore their own leadership potential. The course is built on the book Developing the Leader Within You, which should be brought by each participant to class. Participants will also complete a detailed self-assessment to receive feedback about their own leadership style and its effectiveness in their role of leading others.

Completion of a brief, online assessment prior to the course is required; to ensure timely analysis, we recommend enrolling at least 3-5 days prior to course start date.

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After this class, you will be able to:
  • Identify essential leadership qualities for success
  • Draw from critical leadership behaviors, including setting priorities, creating positive change, solving problems through others, and developing people
  • Bring out the best in their employees
  • Analyze their own leadership style and create a plan for developing it further

Essentials of Strategic Planning for Managers

No one plans to fail, but many people fail to plan. Professionals at all levels can apply the strategic planning process. Our course offers a step-by-step guide to assist you in translating basic concepts and visions into a concrete plan for action.

No one plans to fail, but many people fail to plan. In these difficult economic times, the Strategic Planning Process is more critical than ever. This hands-on course is designed for professionals at all levels to learn how to apply the Strategic Planning Process. It offers a step-by-step guide to assist you in translating basic concepts and visions into a concrete plan for action to help you reach your objectives.


After this class, you will be able to:
  • Formulate realistic goals using the SWOT Analysis
  • Determine resources needed to achieve the goals
  • Develop an organizational structure to support achievement of the goals
  • Create the strategy
  • Develop an evaluation and monitoring process
  • Gain commitment to the planning process before, during, and after the process

Executive Presence for the Non-Executive

Develop a specific plan for achieving executive presence: learn to project confidence, demonstrate emotional intelligence, command the room, polish your appearance and more as you strive for that "it" factor to help open executive-level doors.

As professionals progress through the early stages of their careers, performance and results often matter most. But moving forward, executive presence -- or lack thereof -- can significantly impact an individual’s career growth. Our introspective and engaging two-day course takes a close look at author Sylvia Ann Hewlett’s three pillars of executive presence: how you act (gravitas), how you speak (communication) and how you look (appearance). Join us to develop a specific plan for achieving the presence which executives admire: learn to project confidence, demonstrate emotional intelligence, command the room, polish your appearance and more as you strive for the ‘it’ factor in order to open executive-level doors.

Completion of a brief, online assessment prior to the course is required; to ensure timely analysis, we recommend enrolling at least 3-5 days prior to course start date.

After this class, you will be able to:
  • Define and explain Executive Presence
  • Develop a detailed plan for enhancing your executive presence in terms of your:
    • Gravitas (how you act)
    • Projecting confidence
    • Speaking truth to those in power
    • Demonstrating emotional intelligence
    • Excelling in difficult situations
    • Communication (how you speak)
    • Leveraging DiSC communication styles
    • Speaking skills
    • Commanding a room
    • Appearance (how you look)
    • Polish and grooming
    • Clothing
  • Develop strategies to overcome feedback failures to get honest, productive insight


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Improving Your Listening Skills

Identify the keys to clear communication and build more productive relationships via effective listening techniques. Learn about priorities and biases in a conversation -- including unspoken messages -- utilizing five distinct listening approaches.

Improving Your Listening Skills provides individuals with the key to clear communication through developing an understanding of effective listening techniques. This session is designed to help people understand their priorities and biases in a conversation, the unspoken messages they send to others when listening, and all of the information they might be missing without ever realizing it. Further, participants are given the practice they need to hone their skills in five distinct listening approaches and internalize the situations that call for each. And ultimately, people come away with the communication skills they need to build more synchronized, productive relationships.

Completion of a brief, online assessment prior to the course is required; to ensure timely analysis, we recommend enrolling at least 3-5 days prior to course start date.

After this course, participants will be able to:
  • Recognize the importance of developing good listening skills by reflecting on their past listening experiences
  • Discover the five different listening approaches used in communication and the specific characteristics of each approach
  • Discover their most natural listening approaches
  • Explore their strengths and challenges as listeners
  • Identify effective listening approaches and behaviors, and practice modifying their listening approaches to meet the communication needs of team members
  • Create action plans to improve their ability to communicate effectively to all team members by using different listening approaches

Influence and Persuasion

The power, frequency, and scope of influence are often underestimated—come sharpen your skills during this workshop as you explore techniques and concepts designed to help you increase your impact in the workplace and beyond.

Influence and persuasion are typically categorized as marketing and sales tools -- yet the power, frequency, and scope of influence are often underestimated. If you want a raise, sometimes you need to persuade your boss. If you want to convince your team to adopt a change, help your staff make choices, or choose the best place for lunch, influence plays a big role. Sharpen your skills during this workshop as you explore techniques and concepts designed to help you increase your impact in the workplace and beyond.

After this class, you will be able to:
  • Apply the concepts of pushing and pulling when influencing others
  • Use various tools and techniques for creating relationships and rapport
  • Make a persuasive presentation by using the 5 S’s
  • Apply storytelling techniques to extend influence
  • Leverage concepts of neuro linguistic programming in everyday influence and persuasion

Introduction to Project Management

Project Management plays a critical role in companies today. In this introductory overview of project management, students will explore industry standard methodology and concepts to approach future projects with more knowledge and confidence.

Employees with essential Project Management skills are currently in high demand -- research has shown that having these project management standards in place will significantly improve the probability of a project being successfully completed; however, when these protocols are absent, the probability of failure increases. As a result, companies now realize that project management plays a critical role in both the delivery of projects as well as the success of the overall organization. In this introductory overview of project management, students will explore a sample PM methodology as well as the industry standard concepts and body of knowledge to approach future projects with more knowledge and confidence.

After this class, you will be able to:
  • Describe the basic concepts, techniques, and knowledge areas of project management
  • Describe a sample project management methodology and how to apply it within an organization
  • Describe the key activities and tasks, which support this sample PM approach
  • Identify key tools and templates used in managing projects

Leading Through Change

Great managers recognize change and help employees adjust in a realistic and strategic manner, using sound principles and workable tools. We can't control uncertainty, but we can guide, shape, and influence this variable. Learn how and why in this class.

In every organization today, regardless of size, industry or location, change is a constant. Leaders must recognize change and help their employees deal with it in a realistic and strategic manner using sound principles and workable tools. Managers must realize that people don’t resist change as much as they resist being changed. All of us respond to change differently. We don’t start at the same level, adapt at the same pace or end up in the same place. Organizational leaders don’t control change or uncertainty; rather they guide, shape and influence this variable.

After this course, you will be able to:
  • Prepare for change by conducting change analysis
  • Communicate consistently about change to engage the organization
  • Manage emotions that arise during change
  • Shrink the change to keep employees focused

Lean Six Sigma White Belt Certificate

Get the roadmap for a successful improvement deployment as well as key roles and responsibilities of a Lean Six Sigma framework. Learn to identify waste and variation in a process and increase stakeholder satisfaction via practical tools and techniques.

An introduction to Lean concepts and Six Sigma principles is vital for building a basic foundation for process improvement. Our course includes an overview of the DMAIC process Define, Measure, Analyze, Improve and Control which is integral to a Lean Six Sigma roll-out but can also be used as a stand-alone component of process improvement. Students will be taught the roadmap for a successful improvement deployment as well as the key roles and responsibilities of a Lean Six Sigma framework. Learn to identify waste and variation in a process and increase stakeholder satisfaction through practical tools and techniques.

After this class, you will be able to:
  • Apply Six Sigma and Lean concepts
  • Identify the fundamentals of the DMAIC framework: Define, Measure, Analyze, Improve, and Control
  • Use the roadmap for a successful improvement deployment
  • Construct the roles and responsibilities of a Lean Six Sigma framework
  • Formulate a plan for an improvement project
  • Demonstrate the identification of variation and waste in a process via an in-class simulation
  • Apply the basic steps to minimize waste and variation in a process

Lean Six Sigma White Belt Certificate - Online

Get the roadmap for a successful improvement deployment as well as key roles and responsibilities of a Lean Six Sigma framework. Learn to identify waste and variation in a process and increase stakeholder satisfaction via practical tools and techniques.

An introduction to Lean concepts and Six Sigma principles is vital for building a basic foundation for process improvement. Our course includes an overview of the DMAIC process Define, Measure, Analyze, Improve and Control which is integral to a Lean Six Sigma roll-out but can also be used as a stand-alone component of process improvement. Students will be taught the roadmap for a successful improvement deployment as well as the key roles and responsibilities of a Lean Six Sigma framework. Learn to identify waste and variation in a process and increase stakeholder satisfaction through practical tools and techniques. The course will be delivered in the online, instructor led classroom with the exception of two online self-paced modules.

After this class, you will be able to:
  • Apply Six Sigma and Lean concepts
  • Identify the fundamentals of the DMAIC framework: Define, Measure, Analyze, Improve, and Control
  • Use the roadmap for a successful improvement deployment
  • Construct the roles and responsibilities of a Lean Six Sigma framework
  • Formulate a plan for an improvement project
  • Demonstrate the identification of variation and waste in a process via an in-class simulation
  • Apply the basic steps to minimize waste and variation in a process

Managing Difficult Conversations and Situations

Identify basic communication strategies that can work across many difficult situations. Managing yourself properly can build the confidence to better manage problematic workplace events. Learn how to have open, robust, and fearless conversations.

Difficult situations often arise in the workplace. This course addresses the more common situations and people and identifies strategies for dealing with them. Participants in this course will be exposed to the basic communication strategies that can work across all difficult behavior situations. This will help participants realize that the more proficient we are at managing ourselves the more confident we become managing difficult conversations and situations. Participants will look back at this practical course with a real sense of satisfaction and gratitude! Learn how to have open, robust and fearless conversations.


After this class, you will be able to:
  • Understand how and why we use confrontation language and escalate situations.
  • Create prevention strategies to handle sensitive issues to avoid escalation and recognize problems before they become a crisis.
  • Determine the manner in which they come across to others.
  • Identify and perform the three line assertion communication technique to conduct difficult conversations.
  • Identify the most common types of difficult conversations in their organizations and apply strategies for dealing with them.

Managing Diverse Behavioral Styles

DiSC allows managers to read the style, fears, goals, and needs of their employees, often removing barriers to performance. Learning to adapt management approaches to match the staff's abilities/motivations may help reduce opposition and resistance.

Once managers have a thorough understanding of themselves, they can use DiSC to help manage the people they work with. When managers are able to accurately read the DiSC style, fears, goals, and needs of their employees, they can remove barriers to performance and adjust their management approach for more productive interactions. Learning to adapt their management approach to match the abilities and motivation of employees will help reduce opposition and resistance. Learn when to most effectively use Directing, Coaching, Supporting, and Delegating approaches.

DiSC can help managers gauge the needs of their key contributors in the organization and identify any potential obstacles that may be holding them back. An understanding of the DiSC model gives managers important tools to recognize whether the employee isn't motivated or committed to the project, or whether they simply don't have the skills necessary to succeed in a particular task.

Students enrolling in this course are required to have taken either the Strategic Communications class or the Executive Presence for the Non-Executive class. Please bring your DiSC assessment completed in these previous classes with you to class for reference.


After this class, you will be able to:
  • Recognize needs of the different styles each person manages
  • Discover strategies for managing to the needs of each style
  • Analyze management situations in terms of employee willingness vs. ability
  • Create an action plan that will help increase each participants’ effectiveness with one person he/she manages

Managing Employee Performance

Effective performance management can provide managers and supervisors with a framework to monitor, discipline, and reward employees. Implement a process that addresses goal-setting, evaluations, and handling difficult conversations about job performance.

The concept of ‘performance management’ often conjures up negative thoughts for both managers and employees -- poorly-timed developmental feedback, endless paperwork, and minimal net benefit. Good news: performance management is now evolving from a one-time, backward-looking annual appraisal to a methodology emphasizing ongoing feedback and coaching. Learn how you can apply a simple model and powerful tools to drive employee engagement throughout the year, motivating staff members toward peak performance while mitigating potential legal risks. By taking these steps and utilizing best practices, the path to successfully building and retaining critical talent becomes much less stressful.


After this course, you will be able to:
  • Describe the best practices and current trends in performance management and the shift to “performance development”
  • Describe a simple performance management model that will increase employee engagement, reduce legal risks, and help people do their best work
  • Develop a plan for managing performance that will achieve desired objectives

Managing Multi-Generations

Today's workforce represents a multitude of generations -- understand similarities and differences while adopting strategies for motivation, coaching and development. Create an environment conducive to attracting and retaining staff from each generation.

With four different generations currently employed in today’s unique workforce, the resulting work environments can present tremendous challenges -- as well as the potential for great rewards. How can our management and leadership techniques bridge multiple generational divides in order to adapt and respond accordingly? In order to effectively handle these critical issues -- work ethic, the role of leadership, work/life balance, and more -- we need to better understand how the diversity of our backgrounds may have shaped varying workplace expectations. Our interactive workshop will explore these generational differences and similarities as participants develop and practice helpful techniques for better managing the wide range of ages and personalities that comprise the current labor force. After this class, you will be able to:
  • Describe common characteristics of the generations at work today and the formative events that define them
  • Determine the most effective approaches for communication with different generations
  • Custom fit their communication style to meet the challenges of generational differences


PHR/SPHR Certification Review

Prepare for the PHR/SPHR examination designated by the Human Resource Certification Institute (HRCI). The course offers practice tests, case studies, and the body of knowledge needed to be successful on the examination.

This modular based course is designed to prepare participants for the PHR/SPHR examination designated by the Human Resource Certification Institute (HRCI). The course offers practice tests, case studies, and the body of knowledge needed to be successful on the examinations. The complete HRCP Program course materials for PHR/SPHR is included with the tuition.

Strategic Communications in the Workplace

Communication is more than talking and listening. Develop your skills at reading people and see how others interpret your own behavior. Adapt your communication style to increase engagement and create an enduring working alliance among team members.

Communication is more than talking and listening. Genuine communication requires a deep understanding of another person’s perspective. But when you take into consideration all of our biases, behavioral idiosyncrasies, unspoken emotions, and personal agendas, this can seem almost impossible to achieve. The communications assessment instrument called DiSC© helps people understand each other on a more fundamental level. This course develops the skills to read other people and see how others interpret their behaviors. It creates a deep seated appreciation for the needs of their co-workers. Ultimately, the program helps participants adapt their communication styles in a way that creates an enduring working alliance among team members and fosters a deeper sense of organizational engagement.

Completion of a brief, online assessment prior to the course is required; to ensure timely analysis, we recommend enrolling at least 3-5 days prior to course start date.

After this class, you will be able to:
  • Describe the four styles of behavior and describe your behavioral communication style through the DiSC© Personal Profile.
  • Recognize the styles of other people through behavioral cues and people reading techniques.
  • Increase individual and team productivity by leveraging strengths and the strengths of other team members that may have different styles.
  • Determine how others interpret your behavior and monitor and adjust their verbal and nonverbal messages to improve communication.
  • Adapt communication styles based on the situation to improve individual and team communication effectiveness.
  • Develop specific communication strategies that build a culture of alliance and collaboration.

Supervising Effectively

Learn four key components to success and lead teams to higher performance levels. We'll discuss key behaviors of highly effective leaders, essential ingredients of motivation, four crucial steps to effective delegation, and other critical supervisory skills.

This is a critical course for anyone who is currently a supervisor or plans to become a supervisor. Learn four key components to success and lead teams to higher levels of performance. We'll discuss the key behaviors of highly effective leaders, the essential ingredients of motivation, the four crucial steps to effective delegation and other critical supervisory skills.


After this class, you will be able to:
  • Define the basic supervisory competencies required for managers
  • Use the five key supervisory competencies
  • Self-assess supervisory competencies in the areas of coaching, organizing the work, delegation and managing relations
  • Identify varying expectations of bosses, peers, and colleagues
  • Distinguish between management and leadership
  • Improve employee performance through delivery of goal-oriented performance appraisals, implementation of a delegation system, and well developed coaching competencies
  • Strengthen motivation through the use of values and beliefs
  • Differentiate common causes of conflict and suggested approaches for handling them

Training Design for Trainers

Get the basic tools needed to design effective training using the ADDIE model. We'll discuss adult learning styles, material development, delivery methods and options, problematic participant behaviors, and how to measure your training program's success.

You're the expert in your field and now you're being asked to train others. The only problem? You're not a trainer! If your current or future responsibilities have you designing training programs this interactive, "hands-on" course will introduce the basic tools you need to design effective training using the components of the ADDIE model. Discover how adults learn, how to develop materials in an organized manner, methods and options available for delivering the program, how to handle problematic participant behaviors and measure your training programs’ success. At the conclusion of the course, participants will put theory into practice and create their own training outline.

After this class, you will be able to:
  • Appraise your current skill level in the basic competencies for trainers as identified by the Association for Talent Development (ATD)
  • Write learning objectives for a training program using the “task”, “condition” and “degree” criteria
  • Incorporate the eight intelligences as described by Howard Gardner in the design and delivery of a training program
  • Incorporate the three learning styles (visual, auditory, and tactile/kinesthetic) in the design and delivery of a training program
  • Create a training program outline using a simplified version of the ADDIE model
  • Address problematic participant behaviors during a training session
  • Measure the results of training for learning and bottom –line results
  • Strategies for effective delivery of the training program

Transformational Leadership: Inspiring Your Team

Transformational leadership encourages leaders to achieve excellence by successfully engaging and motivating people. Examine how to utilize these techniques for maximum leadership effectiveness, generating significant buy-in and workforce ownership.

Transformational leadership techniques encourage leaders to achieve excellence by successfully engaging and motivating people. While other management theories rely on “telling” others what to do, the transformational methodology taps into amazing sources of drive and commitment by selling employees on both the vision and value of individual roles. Our interactive course examines how and when to utilize this approach for maximum leadership effectiveness, thereby generating significant buy-in and workforce ownership.

Class begins with a comparison of common leadership styles; we’ll then utilize tools and techniques to help you develop and implement a transformational leadership plan in your own workplace.

After this class, you will be able to:
  • Compare and contrast common leadership styles
  • Define transformational leadership
  • Use tools and techniques to implement the four components of transformational leadership:
    • Intellectual stimulation
    • Individualized consideration
    • Inspirational motivation
    • Idealized influence
  • Develop a plan to implement transformational leadership

Win-Win Negotiations

No set of problem-solving skills is more important than negotiation. Win-win negotiation is a specific strategy that uses carefully defined skills and techniques to produce results that are beneficial and acceptable to everyone at the negotiating table.

In the diverse yet interconnected marketplace of the Twenty-first Century, no set of problem-solving skills is more important than negotiation. Win-Win Negotiation is a specific strategy, which uses carefully defined skills to produce results beneficial to everyone in a negotiation scenario. This course builds on the basic skills and concepts of conflict management and teaches participants how to create agreements that satisfy all parties. This course utilizes the book Getting to Yes as a learning resource, and includes video examples, case studies, role-plays and simulations to help participants achieve their learning goals.

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After this class, you will be able to:
  • Describe Win-Win Negotiation
  • Use Win-Win Strategies to achieve mutually beneficial results
  • Stay tough on the problem, but easy on the people
  • Leverage their negotiating power
  • Develop a negotiation plan