Main content

Management Skills

Management Skills Courses

Behavioral Interviewing for Hiring Professionals

Access the resources and tools to recruit top performers and make the best hiring decisions possible. This course uses behavioral-based interviewing techniques, emphasizing in-depth questioning to help assess a candidate's fit and potential success.

This course is designed to provide individuals involved in the hiring process with the resources and tools to make the best hiring decisions possible. It will provide the tools for hiring managers, recruiters and every member of the interviewing team to recruit top performers. This course uses behavioral based interviewing which emphasizes a focus on in-depth questioning to assist in assessing the candidate’s fit and potential success.


After completing this course, participants will be able to:
  • Examine the importance of using a structured interview plan based on defining hiring criteria and performance standards needed for the position
  • Identify the necessary steps to create an effective interviewing process which emphasizes behavioral interviewing
  • Apply probing techniques to obtain behavioral examples from interviewees
  • Evaluate candidate’s knowledge, skills, and abilities through effective phone screens
  • Identify appropriate and inappropriate interview questions to remain legal
  • Build interviewing skills by conducting mock interviews

Building Employee Engagement and Winning Commitment

Inspiring commitment is a key to enhancing organizational efficiency and boosting employee engagement. Utilize our helpful guidebook as you develop a fresh perspective, effectively communicate with colleagues, and motivate employees towards success.

Achieving employee buy-in towards new initiatives can present significant challenges. How does leadership properly balance motivational incentives with the team’s productivity, satisfaction and/or profit objectives? Inspiring commitment is a key to success for enhancing organizational efficiency and boosting employee engagement. Utilize our helpful guidebook and action planning tools in order to develop a fresh perspective, effectively communicate with colleagues, and motivate employees towards success.

After this class, you will be able to:
  • Describe the three types of commitment and implications of each
  • Increase awareness and use of best practices for enhancing influence and motivation and mitigating resistance to change
  • Practice analyzing situations to identify the types of commitment that exist and needs to be encouraged
  • Identify barriers to commitment and change
  • Practice developing awareness and use of proactive influence tactics to gain commitment for timely and meaningful information based on a simple request

Building Teams - Building Culture

How do leaders successfully develop high-performing teams while fostering a harmonious, culturally-driven environment? Identify techniques to increase staff engagement levels, create stronger interpersonal connections, and maximize performance results.

‘Teamwork’ is a common tenet of many companies – but how do leaders successfully develop high-performing teams while fostering a harmonious, culturally-driven environment? By learning methodologies commonly utilized to assemble productive groups and acquiring the skills necessary to facilitate effective collaboration—even among virtual teams—participants in this course can increase staff engagement levels, create stronger interpersonal connections and maximize performance results.

    After completing this course, participants will be able to:
  • Describe the stages of team development, the functions at each stage, and the benefits of teaming
  • Identify the communication characteristics of high-performing teams and team members’ behavioral styles
  • Set goals successfully, and avoid common goal-setting mistakes
  • Explain how to foster accountability among team members to ensure all members succeed
  • Explore the effect of different behavioral styles on managing virtual employees
  • Develop esprit de corps and coordinate effective team-building activities

Coaching Effectively

Identify powerful coaching techniques to teach, correct, and motivate. Topics covered include building a coaching relationship, the five-step coaching plan, providing feedback, and how to avoid the demotivating effect of overcoaching.

Coaching is the one-on-one work of a manager to help employees’ efforts to improve their performance. Success in a changing business environment requires employees who are constantly learning and adapting. This course provides managers with powerful coaching techniques to teach, correct and motivate. Topics covered include following the five-step coaching plan, developing your own coaching skills, using the GROW Model for Coaching Conversations, and providing feedback.


After this class, you will be able to:
  • Define coaching
  • Follow a 5 step coaching process
  • Develop a coaching plan
  • Implement proactive coaching skills

Dealing with Difficult People

Learn to identify and handle the four most common types of difficult people and turn confrontation into constructive stepping stones to conflict resolution. Be a catalyst for changing behavior, and understand what triggers people to behave negatively.

Anyone who struggles with the aggravation, frustration, and pain of dealing with a truly difficult person will look back on this workshop with a sense of satisfaction and gratitude. Do you dread certain situations at work or in your personal life because of hostile or unresponsive encounters or feel powerless to cope with behavior that consistently leaves you depressed and defeated? Learn to identify and handle the four most common types of difficult people, turn confrontation into constructive stepping stones to conflict resolution, be a catalyst for changing difficult behavior, and understand what really triggers difficult people to behave negatively.

After this class, you will be able to:
  • Define what a difficult person is and what makes some people.
  • Identify the most common types of difficult people and strategies for dealing with them.
  • Recognize key causes of communication problems in the workplace and outline thoughtful, effective strategies for resolving them.
  • Assess their basic communication style and utilize this knowledge to communicate and address different types of people in any work situation.
  • Apply techniques for dealing with difficult people through the use of role plays and in-class action planning.

Delegating Effectively

Always wanting to 'own the process'? Explore benefits and barriers to delegation and the importance of authority and responsibility, as well as strategies and tools for implementing delegation. Leave with a four-step delegation plan ready to implement.

Delegation is the practice of turning over your tasks and/or authority to employees. Many managers struggle with delegation because of a fear of losing control or a desire to "own" the process. However, managers can accomplish more and develop their employees' skills by learning to better delegate. This course explores the benefits and barriers to delegation, the importance of authority and responsibility, as well as strategies and tools for implementing delegation. Participants leave with a four-step delegation plan to use immediately.


After this class, you will be able to:
  • Define delegating and understand its benefits to managers, employees and the organization
  • Assess current level of delegation skills and experience
  • Apply an eight-step delegation process
  • Integrate the five-levels of authority model into delegating tasks to employees
  • Practice delegation skills, using a checklist of delegation behaviors
  • Understand delegation resistance and develop appropriate strategies to overcome employee resistance

Essentials of Conflict Management

Conflict management can distinguish good workplaces from great workplaces. Analyze conflict to understand the issues and emotions involved. Explore personal conflict management style and resolve issues in a sensible, equitable, and efficient manner.

Conflict management is the practice of identifying and handling conflict in a sensible, equitable, and efficient manner. While conflict is inevitable in the workplace, the way conflict is managed can distinguish good workplaces from great workplaces. Participants will learn to analyze conflict to understand the issues and emotions involved. Then, they will learn to resolve conflict using a proven 4-step method. This course allows participants to explore their personal conflict management style and develop skills to manage conflict more effectively.

 

After this course, students will be able to:

  • Manage conflict by understanding and exploring what it is
  • Recognize all five styles of conflict.
  • Know which style of conflict is their preferred style by assessing their own personal style
  • Develop basic skills in the five styles so they can use any one of them
  • Learn to diagnose situations in order to chose the most appropriate style
  • Learn troubleshooting techniques and other skills for successful conflict resolution

Essentials of Human Resources Management

From legal matters to selecting qualified employees, we'll cover a variety of HR issues. Includes the SHRM Essentials of Human Resource Management as an introductory course—this is a comprehensive overview of human resource roles and responsibilities.

This program addresses the issues human resources employees or supervisors face daily from legal matters to selecting qualified employees. The program includes the SHRM Essentials of Human Resource Management as an introductory course offering a comprehensive overview of human resource roles and responsibilities. If you are just starting out in the human resources profession, or are looking for an effective way to boost your employee management skills, this is the program for you. The Emory program offers in-depth additional skills and knowledge important to HR practitioners with a 27-hour core course and 24 elective hours scheduled separately from the core class.

After this class, you will be able to:
  • Describe the roles and responsibilities of the human resources function in an organization and that of the HR practitioner
  • Understand which human resources laws affect HR departments and operations of the organization
  • Effectively and fairly: interview, recruit, retain, and develop employees
  • Ensure quality performance measures and assessment processes for employees
  • Introduction to various types of compensation and pay for performance programs as well as benefit programs and government mandated benefits
  • Achieve measurable employee development and retention goals
  • Comprehend and minimize workplace risk management
  • Appreciate and utilize HR Systems and Technology

Essentials of Leadership for Managers

Transform how you lead and influence people. Participants experience and apply the five practices of exemplary leadership through group problem-solving tasks, video cases, discussion, workbook exercises, and action plans for ongoing development.

Leadership is a critical part of helping employees achieve higher performance levels. This interactive workshop helps supervisors and managers build the skills they need to be effective leaders and explore their own leadership potential. The course is built on the book Developing the Leader Within You, which should be brought by each participant to class. Participants will also complete a detailed self-assessment to receive feedback about their own leadership style and its effectiveness in their role of leading others.

Completion of a brief, online assessment prior to the course is required; to ensure timely analysis, we recommend enrolling at least 3-5 days prior to course start date.

CLICK HERE TO PURCHASE REQUIRED BOOK

After this class, you will be able to:
  • Identify essential leadership qualities for success
  • Draw from critical leadership behaviors, including setting priorities, creating positive change, solving problems through others, and developing people
  • Bring out the best in their employees
  • Analyze their own leadership style and create a plan for developing it further

Essentials of Strategic Planning for Managers

No one plans to fail, but many people fail to plan. Professionals at all levels can apply the strategic planning process. Our course offers a step-by-step guide to assist you in translating basic concepts and visions into a concrete plan for action.

No one plans to fail, but many people fail to plan. In these difficult economic times, the Strategic Planning Process is more critical than ever. This hands-on course is designed for professionals at all levels to learn how to apply the Strategic Planning Process. It offers a step-by-step guide to assist you in translating basic concepts and visions into a concrete plan for action to help you reach your objectives.


After this class, you will be able to:
  • Formulate realistic goals using the SWOT Analysis
  • Determine resources needed to achieve the goals
  • Develop an organizational structure to support achievement of the goals
  • Create the strategy
  • Develop an evaluation and monitoring process
  • Gain commitment to the planning process before, during, and after the process

Executive Presence for the Non-Executive

Develop a specific plan for achieving executive presence: learn to project confidence, demonstrate emotional intelligence, command the room, polish your appearance and more as you strive for that "it" factor to help open executive-level doors.

As professionals progress through the early stages of their careers, performance and results often matter most. But moving forward, executive presence -- or lack thereof -- can significantly impact an individual’s career growth. Our introspective and engaging two-day course takes a close look at author Sylvia Ann Hewlett’s three pillars of executive presence: how you act (gravitas), how you speak (communication) and how you look (appearance). Join us to develop a specific plan for achieving the presence which executives admire: learn to project confidence, demonstrate emotional intelligence, command the room, polish your appearance and more as you strive for the ‘it’ factor in order to open executive-level doors.

Completion of a brief, online assessment prior to the course is required; to ensure timely analysis, we recommend enrolling at least 3-5 days prior to course start date.

After this class, you will be able to:
  • Define and explain Executive Presence
  • Develop a detailed plan for enhancing your executive presence in terms of your:
    • Gravitas (how you act)
    • Projecting confidence
    • Speaking truth to those in power
    • Demonstrating emotional intelligence
    • Excelling in difficult situations
    • Communication (how you speak)
    • Leveraging DiSC communication styles
    • Speaking skills
    • Commanding a room
    • Appearance (how you look)
    • Polish and grooming
    • Clothing
  • Develop strategies to overcome feedback failures to get honest, productive insight


CLICK HERE FOR REQUIRED BOOK

Influence and Persuasion

The power, frequency, and scope of influence are often underestimated—come sharpen your skills during this workshop as you explore techniques and concepts designed to help you increase your impact in the workplace and beyond.

Influence and persuasion are typically categorized as marketing and sales tools -- yet the power, frequency, and scope of influence are often underestimated. If you want a raise, sometimes you need to persuade your boss. If you want to convince your team to adopt a change, help your staff make choices, or choose the best place for lunch, influence plays a big role. Sharpen your skills during this workshop as you explore techniques and concepts designed to help you increase your impact in the workplace and beyond.

After this class, you will be able to:
  • Apply the concepts of pushing and pulling when influencing others
  • Use various tools and techniques for creating relationships and rapport
  • Make a persuasive presentation by using the 5 S’s
  • Apply storytelling techniques to extend influence
  • Leverage concepts of neuro linguistic programming in everyday influence and persuasion

Leading Through Change

Great managers recognize change and help employees adjust in a realistic and strategic manner, using sound principles and workable tools. We can't control uncertainty, but we can guide, shape, and influence this variable. Learn how and why in this class.

In every organization today, regardless of size, industry or location, change is a constant. Leaders must recognize change and help their employees deal with it in a realistic and strategic manner using sound principles and workable tools. Managers must realize that people don’t resist change as much as they resist being changed. All of us respond to change differently. We don’t start at the same level, adapt at the same pace or end up in the same place. Organizational leaders don’t control change or uncertainty; rather they guide, shape and influence this variable.

After this course, you will be able to:
  • Prepare for change by conducting change analysis
  • Communicate consistently about change to engage the organization
  • Manage emotions that arise during change
  • Shrink the change to keep employees focused

Lean Six Sigma Black Belt Certificate

Practice data analysis techniques—including Minitab—aligned with DMAIC methodology via lecture, practical exercises, and online video research, as well as concepts and metrics required in successful end-to-end black belt improvement projects.


High performing and skilled employees who earn a Lean Six Sigma Black Belt are often hand-picked to lead complex, cross-discipline and cross-departmental improvement projects – this can result in significant financial benefit to both the company as well as your salary potential. Students will practice the primary data analysis techniques -- including Minitab® software utilization -- required of Black Belts aligned with and in support of the DMAIC methodology via lecture, hands-on examples, practical exercises and online video research. Students will also learn non-statistical change management concepts and basic financial metrics required in successful end-to-end black belt improvement projects.

Satisfactory performance on an end-of-course examination and completion of a successful Black Belt improvement project will result in receipt of an Emory Continuing Education Black Belt certificate.

Prerequisite: Completion of a Green Belt Certificate is required prior to enrolling in the Black Belt Certificate. Students are also responsible for providing their own independent project.

Upon completion of the course, in the context of a Lean Six Sigma Black Belt improvement project, students will be able to:
  • Explain the concepts of data collection and analysis, be able to select the appropriate analytical technique(s) for a project, and be able to draw reasonable and credible conclusions from their analyses.
  • Demonstrate use of Minitab Statistical Software® as the key data analysis tool to support Black Belt projects.
  • Describe the complexities of change in a black belt project environment, and explain how they would manage the change process throughout the project.
  • Explain the basic financial metrics of Black Belt projects.
  • Demonstrate how they would lead an end-to-end, real-world Lean Six Sigma Black Belt improvement project using the DMAIC methodology.


CLICK HERE FOR RECOMMENDED BOOK

TO APPLY/ENROLL IN THIS COURSE CLICK HERE

Lean Six Sigma Green Belt Certificate

Gain the knowledge and skills necessary to lead successful end-to-end Green Belt projects using the define, measure, analyze, improve, and control (DMAIC) methodology. Includes a combination of lectures, individual/group exercises, and online modules.

Lean Six Sigma Green Belt (LSSGB) is a business improvement methodology originally developed to improve work processes by eliminating waste and defects in business processes. Six Sigma is a customer-focused, highly disciplined problem solving methodology that strives to develop and deliver near-perfect products and services consistently. The objective of Lean Six Sigma is to deliver high performance, reliability, and value to the end customer (external or internal) by identifying, analyzing and improving work processes and eliminating waste. The goal of the class is to present fundamentals for Lean Six Sigma tools to apply the DMAIC methodology to most improvement projects.

After completing this course, participants will be able to:

  • Obtain Tools & Knowledge to lead a Lean Six Sigma project
  • Explain the Principles of Lean and Six Sigma
  • Be prepared to use the DMAIC methodology for process improvement initiatives
  • Learn the importance of a solid Define phase
  • Identify critical metrics and obtain associated data in the Measure phase
  • Utilize tools to identify special cause variation and drill down to root causes in the Analyze phase
  • Generate ideas and select recommended solutions in the Improve phase
  • Describe how organizations maintain process improvement gains in the Control phase

Lean Six Sigma Green Belt Certificate - Online

Gain the knowledge and skills necessary to lead successful end-to-end Green Belt projects using the define, measure, analyze, improve, and control (DMAIC) methodology. Includes a combination of lectures, individual/group exercises, and online modules.

Lean Six Sigma Green Belt (LSSGB) is a business improvement methodology originally developed to improve work processes by eliminating waste and defects in business processes. Six Sigma is a customer-focused, highly disciplined problem solving methodology that strives to develop and deliver near-perfect products and services consistently. The objective of Lean Six Sigma is to deliver high performance, reliability, and value to the end customer (external or internal) by identifying, analyzing and improving work processes and eliminating waste. The goal of the class is to present fundamentals for Lean Six Sigma tools to apply the DMAIC methodology to most improvement projects.

After completing this course, participants will be able to:

  • Obtain Tools & Knowledge to lead a Lean Six Sigma project
  • Explain the Principles of Lean and Six Sigma
  • Be prepared to use the DMAIC methodology for process improvement initiatives
  • Learn the importance of a solid Define phase
  • Identify critical metrics and obtain associated data in the Measure phase
  • Utilize tools to identify special cause variation and drill down to root causes in the Analyze phase
  • Generate ideas and select recommended solutions in the Improve phase
  • Describe how organizations maintain process improvement gains in the Control phase

Lean Six Sigma White Belt Certificate

Get the roadmap for a successful improvement deployment as well as key roles and responsibilities of a Lean Six Sigma framework. Learn to identify waste and variation in a process and increase stakeholder satisfaction via practical tools and techniques.

An introduction to Lean concepts and Six Sigma principles is vital for building a basic foundation for process improvement. Our course includes an overview of the DMAIC process Define, Measure, Analyze, Improve and Control which is integral to a Lean Six Sigma roll-out but can also be used as a stand-alone component of process improvement. Students will be taught the roadmap for a successful improvement deployment as well as the key roles and responsibilities of a Lean Six Sigma framework. Learn to identify waste and variation in a process and increase stakeholder satisfaction through practical tools and techniques.

After this class, you will be able to:
  • Apply Six Sigma and Lean concepts
  • Identify the fundamentals of the DMAIC framework: Define, Measure, Analyze, Improve, and Control
  • Use the roadmap for a successful improvement deployment
  • Construct the roles and responsibilities of a Lean Six Sigma framework
  • Formulate a plan for an improvement project
  • Demonstrate the identification of variation and waste in a process via an in-class simulation
  • Apply the basic steps to minimize waste and variation in a process

Lean Six Sigma White Belt Certificate - Online

Get the roadmap for a successful improvement deployment as well as key roles and responsibilities of a Lean Six Sigma framework. Learn to identify waste and variation in a process and increase stakeholder satisfaction via practical tools and techniques.

An introduction to Lean concepts and Six Sigma principles is vital for building a basic foundation for process improvement. Our course includes an overview of the DMAIC process Define, Measure, Analyze, Improve and Control which is integral to a Lean Six Sigma roll-out but can also be used as a stand-alone component of process improvement. Students will be taught the roadmap for a successful improvement deployment as well as the key roles and responsibilities of a Lean Six Sigma framework. Learn to identify waste and variation in a process and increase stakeholder satisfaction through practical tools and techniques. The course will be delivered in the online, instructor led classroom with the exception of two online self-paced modules.

After this class, you will be able to:
  • Apply Six Sigma and Lean concepts
  • Identify the fundamentals of the DMAIC framework: Define, Measure, Analyze, Improve, and Control
  • Use the roadmap for a successful improvement deployment
  • Construct the roles and responsibilities of a Lean Six Sigma framework
  • Formulate a plan for an improvement project
  • Demonstrate the identification of variation and waste in a process via an in-class simulation
  • Apply the basic steps to minimize waste and variation in a process

Managing Difficult Conversations and Situations

Identify basic communication strategies that can work across many difficult situations. Managing yourself properly can build the confidence to better manage problematic workplace events. Learn how to have open, robust, and fearless conversations.

Difficult situations often arise in the workplace. This course addresses the more common situations and people and identifies strategies for dealing with them. Participants in this course will be exposed to the basic communication strategies that can work across all difficult behavior situations. This will help participants realize that the more proficient we are at managing ourselves the more confident we become managing difficult conversations and situations. Participants will look back at this practical course with a real sense of satisfaction and gratitude! Learn how to have open, robust and fearless conversations.


After this class, you will be able to:
  • Understand how and why we use confrontation language and escalate situations.
  • Create prevention strategies to handle sensitive issues to avoid escalation and recognize problems before they become a crisis.
  • Determine the manner in which they come across to others.
  • Identify and perform the three line assertion communication technique to conduct difficult conversations.
  • Identify the most common types of difficult conversations in their organizations and apply strategies for dealing with them.

Managing Diverse Behavioral Styles

DiSC allows managers to read the style, fears, goals, and needs of their employees, often removing barriers to performance. Learning to adapt management approaches to match the staff's abilities/motivations may help reduce opposition and resistance.

Once managers have a thorough understanding of themselves, they can use DiSC to help manage the people they work with. When managers are able to accurately read the DiSC style, fears, goals, and needs of their employees, they can remove barriers to performance and adjust their management approach for more productive interactions. Learning to adapt their management approach to match the abilities and motivation of employees will help reduce opposition and resistance. Learn when to most effectively use Directing, Coaching, Supporting, and Delegating approaches.

DiSC can help managers gauge the needs of their key contributors in the organization and identify any potential obstacles that may be holding them back. An understanding of the DiSC model gives managers important tools to recognize whether the employee isn't motivated or committed to the project, or whether they simply don't have the skills necessary to succeed in a particular task.

Students enrolling in this course are required to have taken either the Strategic Communications class or the Executive Presence for the Non-Executive class. Please bring your DiSC assessment completed in these previous classes with you to class for reference.


After this class, you will be able to:
  • Recognize needs of the different styles each person manages
  • Discover strategies for managing to the needs of each style
  • Analyze management situations in terms of employee willingness vs. ability
  • Create an action plan that will help increase each participants’ effectiveness with one person he/she manages

Managing Employee Performance

Effective performance management can provide managers and supervisors with a framework to monitor, discipline, and reward employees. Implement a process that addresses goal-setting, evaluations, and handling difficult conversations about job performance.

The concept of ‘performance management’ often conjures up negative thoughts for both managers and employees -- poorly-timed developmental feedback, endless paperwork, and minimal net benefit. Good news: performance management is now evolving from a one-time, backward-looking annual appraisal to a methodology emphasizing ongoing feedback and coaching. Learn how you can apply a simple model and powerful tools to drive employee engagement throughout the year, motivating staff members toward peak performance while mitigating potential legal risks. By taking these steps and utilizing best practices, the path to successfully building and retaining critical talent becomes much less stressful.


After this course, you will be able to:
  • Describe the best practices and current trends in performance management and the shift to “performance development”
  • Describe a simple performance management model that will increase employee engagement, reduce legal risks, and help people do their best work
  • Develop a plan for managing performance that will achieve desired objectives

Managing Multi-Generations

Today's workforce represents a multitude of generations -- understand similarities and differences while adopting strategies for motivation, coaching and development. Create an environment conducive to attracting and retaining staff from each generation.

With four different generations currently employed in today’s unique workforce, the resulting work environments can present tremendous challenges -- as well as the potential for great rewards. How can our management and leadership techniques bridge multiple generational divides in order to adapt and respond accordingly? In order to effectively handle these critical issues -- work ethic, the role of leadership, work/life balance, and more -- we need to better understand how the diversity of our backgrounds may have shaped varying workplace expectations. Our interactive workshop will explore these generational differences and similarities as participants develop and practice helpful techniques for better managing the wide range of ages and personalities that comprise the current labor force. After this class, you will be able to:
  • Describe common characteristics of the generations at work today and the formative events that define them
  • Determine the most effective approaches for communication with different generations
  • Custom fit their communication style to meet the challenges of generational differences


Managing Up: Forging a Successful Relationship with Your Supervisor

Recognizing the principles of managing up can help increase the chances of success for both you and your manager. Identifying your boss's needs can lead to a smoother work environment with less conflict and a more effective relationship.

The accomplishments of your manager are often more critical to your success than your own achievements. When bosses miss deadlines, ignore goals, and fail to meet expectations, those unmet obligations inevitably become yours -- and the communication between you and your manager can suffer greatly as a result. Recognizing the principles of managing up can help increase the chances of success for both you and your manager. Identifying your boss’s needs while supporting these daily obligations can lead to a smoother work environment with more positive vibes, less conflict, and ultimately an effective relationship.

After this class, you will be able to:

  • Identify and support your supervisor’s strengths, weaknesses and working style.
  • Proactively seek consistent communication and monitor results for necessary improvements.
  • Determine your supervisor’s priorities, goals and pressures.
  • Establish expectations and a clear system of organization.
  • Help to eliminate preventable problems and use effective problem solving skills to find resolutions.
  • Exhibit positive behaviors that make you an invaluable employee.

Managing Your Time and Productivity

Effectively prioritize, plan, and focus time while utilizing tools and techniques to eliminate productivity bottlenecks and improve daily interactions and performance. Develop an individualized action plan to support new skills. Course requires pre-work.

Too much to do, working too many hours, multi-tasking to get things done but it is still not enough? High levels of stress and poor productivity are eventual results. This course will help you identify strategies you can use to manage your time and optimize productivity. The key to managing your time and productivity is gaining control over the habits and activities that cause you to waste time and managing all the tasks you have to get done.

Participants will learn how to prioritize, plan and focus their time more effectively and use tools and techniques to eliminate productivity bottlenecks. Participants will also learn how their unique time style drives and affects their daily interactions and can assist in guiding improved productivity. In addition, participants will develop an individualized action plan to support their new found skills in the workplace and to maintain an increased level of productivity and personal satisfaction.

After this class, you will be able to:

  • Appreciate the difference between time management, productivity and self management.
  • Establish productivity habits by identifying and learning to focus on control techniques that increase effectiveness.
  • Identify productivity bottlenecks and causes of wasted time and adopt behavioral strategies and techniques to handle biggest time wasters.
  • Identify elements of behavior style that contributes or hinders effective use of time.
  • Develop a personal action plan for mastering new techniques and applying to their work environment.

Organizational Change Management

Comprehensive organizational change management plans include proper stakeholder analysis, effective communication/training, and successful transition strategies. We'll discuss industry best practices and related processes from the PMI® PMBOK® Guide.

Projects often significantly influence an organization’s culture through change, and demonstrating a clear understanding of how this culture change impacts project development and execution is critical. Creating a comprehensive organizational change management plan includes proper stakeholder analysis, effective communication/training, and successful transition strategies. Course content will include industry best practices and related processes from the PMI® PMBOK® Guide to help ensure positive project results via organizational value and benefits.

    After this course, you will be able to:

  • Explain organizational culture change
  • Perform Stakeholder Analysis
  • Develop appropriate strategies for organizational change management
  • Create a viable communication and training plan
  • Execute organizational change management

Professional Self-Advocacy in the Workplace

We’ll identify your professional strengths, interests, and values as you work to effectively communicate your unique value to both employers. The goal is to successfully connect your skills with the job roles that companies are eager to fill.

To move up in your workplace, make a career transition, or simply do a better job of promoting your business skills and talents, you need to engage in effective self-advocacy. In this course, you will learn how to effectively share with others what you’ve already accomplished so that you can advance your career. This course is designed to teach professionals how to identify their professional strengths and to communicate their unique worth to employers and stakeholders. You’ll learn how to select themes that will persuade others—in resumes, cover letters, and self-evaluations—and in conversations about your accomplishments and value.

After completing this course, participants will be able to:

  • Identify and be able to clearly articulate and support their unique professional strengths, interests, and values to current and prospective employers
  • Read job postings and accurately identify hiring employers’ priorities for specific roles
  • Confidently communicate which skills and strengths that the participant possesses that prospective and current employers seek for specific roles or projects, and why s/he is a strong candidate for a new position/role/project
  • Create a strong, tailored resume for jobs and employers in any industry
  • Create a strong, tailored cover letter for jobs and employers in any industry
  • Clearly communicate the value they’ve contributed to their current employers in self-evaluations and effectively negotiate for promotions and/or raises.

Strategic Communications in the Workplace

Communication is more than talking and listening. Develop your skills at reading people and see how others interpret your own behavior. Adapt your communication style to increase engagement and create an enduring working alliance among team members.

Communication is more than talking and listening. Genuine communication requires a deep understanding of another person’s perspective. But when you take into consideration all of our biases, behavioral idiosyncrasies, unspoken emotions, and personal agendas, this can seem almost impossible to achieve. The communications assessment instrument called DiSC© helps people understand each other on a more fundamental level. This course develops the skills to read other people and see how others interpret their behaviors. It creates a deep seated appreciation for the needs of their co-workers. Ultimately, the program helps participants adapt their communication styles in a way that creates an enduring working alliance among team members and fosters a deeper sense of organizational engagement.

Completion of a brief, online assessment prior to the course is required; to ensure timely analysis, we recommend enrolling at least 3-5 days prior to course start date.

After this class, you will be able to:
  • Describe the four styles of behavior and describe your behavioral communication style through the DiSC© Personal Profile.
  • Recognize the styles of other people through behavioral cues and people reading techniques.
  • Increase individual and team productivity by leveraging strengths and the strengths of other team members that may have different styles.
  • Determine how others interpret your behavior and monitor and adjust their verbal and nonverbal messages to improve communication.
  • Adapt communication styles based on the situation to improve individual and team communication effectiveness.
  • Develop specific communication strategies that build a culture of alliance and collaboration.

Stress Management

We'll discuss work-life balance as well as factors that influence wellness and organizational goal achievement; we'll also practice evidence-based stress management tactics while creating an action plan for both personal and professional development.

Enhanced team performance and improved work-life balance rely largely on proper management of stress. Leaders, managers and supervisors must cultivate an environment of communication and trust to promote awareness, adaptation, communication climate, personal accountability, and resilience. We’ll challenge the work-life balance concept and discuss factors that influence wellness and organizational goal achievement; we’ll also practice evidence-based stress management tactics grounded in organizational behavior and neuroscience research while creating an action plan for both personal and professional development.

After this class, you will be able to:
  • Explain the nature of stress
  • Describe factors that influence achieving work-life balance
  • Discuss the role and importance of communication and trust
  • Apply an appropriate approach to a stressful situation
  • Practice stress management tactics, tools and techniques to adopt and practice
  • Create an action plan for personal and professional development

Supervising Effectively

Learn four key components to success and lead teams to higher performance levels. We'll discuss key behaviors of highly effective leaders, essential ingredients of motivation, four crucial steps to effective delegation, and other critical supervisory skills.

This is a critical course for anyone who is currently a supervisor or plans to become a supervisor. Learn four key components to success and lead teams to higher levels of performance. We'll discuss the key behaviors of highly effective leaders, the essential ingredients of motivation, the four crucial steps to effective delegation and other critical supervisory skills.


After this class, you will be able to:
  • Define the basic supervisory competencies required for managers
  • Use the five key supervisory competencies
  • Self-assess supervisory competencies in the areas of coaching, organizing the work, delegation and managing relations
  • Identify varying expectations of bosses, peers, and colleagues
  • Distinguish between management and leadership
  • Improve employee performance through delivery of goal-oriented performance appraisals, implementation of a delegation system, and well developed coaching competencies
  • Strengthen motivation through the use of values and beliefs
  • Differentiate common causes of conflict and suggested approaches for handling them

Transformational Leadership: Inspiring Your Team

Transformational leadership encourages leaders to achieve excellence by successfully engaging and motivating people. Examine how to utilize these techniques for maximum leadership effectiveness, generating significant buy-in and workforce ownership.

Transformational leadership techniques encourage leaders to achieve excellence by successfully engaging and motivating people. While other management theories rely on “telling” others what to do, the transformational methodology taps into amazing sources of drive and commitment by selling employees on both the vision and value of individual roles. Our interactive course examines how and when to utilize this approach for maximum leadership effectiveness, thereby generating significant buy-in and workforce ownership.

Class begins with a comparison of common leadership styles; we’ll then utilize tools and techniques to help you develop and implement a transformational leadership plan in your own workplace.

After this class, you will be able to:
  • Compare and contrast common leadership styles
  • Define transformational leadership
  • Use tools and techniques to implement the four components of transformational leadership:
    • Intellectual stimulation
    • Individualized consideration
    • Inspirational motivation
    • Idealized influence
  • Develop a plan to implement transformational leadership

Solving Problems Creatively

Harness the power of creativity utilizing our hands-on course as you work to build and flex your creative muscles. We'll provide tips, techniques and models to help develop resourcefulness, unlock potential, and improve your value to the company.

Inquire

Employers love problem-solvers – but producing effective solutions requires the ability to overcome obstacles and generate innovative ideas. Learn to successfully harness the power of creativity utilizing our hands-on course as you work to build and flex your creative muscles. We’ll provide tips, techniques and models to help develop resourcefulness, unlock potential, and improve your value to the company.

    After this class, you will be able to:
  • Identify and reduce their own creativity blocks
  • Create an environment that fosters creativity
  • Clarify and reframe problems
  • Generate multiple ideas using creative techniques
  • Convert ideas to viable, creative solutions
  • Develop a plan to implement the solutions