Brenda Brown is currently the manager of Insurance Servicing Operations for Ocwen Financial, a mortgage loan servicer. Her main duties involve vendor oversight, ensuring regulatory compliance and problem solving. Additionally, she is responsible for ensuring departmental policies and procedures are well documented and up to date, process/regulatory controls are designed and operating smoothly, and training others on departmental processes. She is recognized as the company expert on hazard insurance and lender placed insurance. She previously spent 11 years with Assurant Specialty Property where her responsibilities ranged from managing production teams, to training, operations management and data analysis for mortgage loan servicers (including Ocwen). She led multiple Six Sigma projects with impacts in the millions of dollars, conducted Six Sigma training and was a project mentor for others. Brenda earned her Bachelor of Arts degree in Spanish and International Business from The Ohio State University and her Master of Arts in Management from Antioch University Midwest. She is a certified Lean Six Sigma Black Belt with more than 20 years of operational experience in multiple service areas including mortgage servicing, hazard insurance, customer service, apartment management, and retail. She is passionate about process improvement and helping others learn by demystifying Lean Six Sigma tools. Brenda lives in Atlanta, GA with her husband, 2 dogs, 2 cats, and her convertible Camaro. She loves to cook, garden, play Pokemon Go and is an enthusiastic Ohio State Buckeye fan.
Bachelor of Arts in Spanish and International Business - The Ohio State University Master of Arts in Management - Antioch University Midwest