Top requested courses

China Insider: Ten Secrets to Successful Business with China

While doing business in China is becoming a norm for global business, not everyone is prepared for the cultural challenges. A recent study by Accenture revealed that miscommunication and a lack of cross-cultural understanding can hinder the effectiveness of global sourcing. The study also found that cross-cultural communication will continue to present the main challenge to realizing global sourcing is full potential for the foreseeable future, affecting productivity by up to 26%.

You don't have to be one of those statistics.

In this China-specific course you will identify concrete tools to improve communication, preserve harmony more effectively, and build connections with Chinese colleagues, which facilitates better business and more revenue. Show respect and win over your Chinese colleagues with knowledge of Chinese history, important events, cultural protocols and daily life. Learn the secrets of saving face, how hierarchy is viewed in both cultures, how to interpret indirect messages and maximize virtual communication. This course not only identifies cultural challenges, but provides solutions and strategies for improving every day work processes. Come and hear case studies, see slides of China and get the inside scoop. Get ready to work successfully with the world’s next economic giant, and grow your cultural fluency with China from good to great.

  • Implement five successful communication techniques between Chinese and Americans
  • Identify three common cultural value gaps between Chinese and U.S. Americans and bridge them by applying strategies learned in class
  • Design a concrete process for building connections with Chinese to ensure sustainable relationships and complete critical tasks more quickly
  • Integrate knowledge of regional differences in China, country background, and other relevant information to increase sourcing opportunities, reduce the risk of cultural offense and create a positive team dynamic

Coping and Stress

Today's workplace demands high performance of its employees, but that no longer means putting work ahead of everything else. Organizations formerly disregarded the need to balance life outside of work and accepted the fact that productivity suffered as a result.

Today's more dynamic, team-oriented organizations require flexible, creative, sustainable performance—the kind that comes with people who know how to balance the urgent demands of work life and personal life without sacrificing either.

Incorporating the results of The Coping & Stress Profile® this workshop provides people with valuable feedback on stress and coping in four interconnected areas of life: Personal, Work, Couple, and Family.

  • Develop your own Coping & Stress Profile
  • Apply problem-solving techniques to be more effective in stress management
  • Define and apply communication skills that manage stress
  • Identify strategies to understand and manage stress
  • Apply the CHANGE Model to manage daily and long term stressors

Critical Thinking and Creative Problem Solving

This course is intended for anyone in the workplace who wants to improve their creative thinking and problem solving skills. As employees are faced with problems on a regular basis, it is critical to learn effective problem solving principles and techniques. Learn an effective problem solving methodology as well as tools and techniques designed to generate creative potential solutions. Engage in interactive activities designed to reinforce critical concepts and explore potential solutions to real workplace problems. Participants will also take the Personal Creativity Assessment designed to provide insight into their specific creativity enablers and barriers.

  • Boost their creativity in the workplace
  • Apply an effective problem solving methodology
  • Utilize specific tools and techniques to assist in each step of the problem solving process
  • Apply specific tools and techniques to enhance creativity and increase confidence in solution generation and strategic analysis
  • Explore common decision making pitfalls
  • Analyze real workplace problems using tools and techniques presented in the course
  • Develop a personalized action plan to enhance problem solving effectiveness

Decision Making & Innovation

A major premise is that while decision making and innovation are somewhat related they are fundamentally different approaches to maximizing organizational effectiveness and productivity. In this course, participants will examine the specific elements of decision making and innovation and identify practical ways of incorporating innovation and creativity into critical decisions at all levels of the organization.

  • Identify the typical problems, opportunities, and goals that must be addressed in decision making
  • Define decision making within the organizational context
  • Compare and contrast decision making and innovation
  • Utilize decision making and innovation as an influence tool when leading people, projects, and processes
  • Apply innovation and creativity to critical decisions at all levels of the organization

Emotional Intelligence – Maximizing Your EQ

Emotional Intelligence (EI) provides powerful insights and tools for improving human performance. EI is the capacity to effectively use emotions, and it is a key differentiating factor of high performing leaders. While your IQ (intelligence quotient) provided the intellectual ability to go to school or learn technical skills, your EI provides the skills you need for breakthrough leadership performance. Leadership experts agree that your EI is the heart of leadership excellence.

Communication is more than talking and listening. Genuine communication requires a deep understanding of another person's perspective. But when you take into consideration all of our biases, behavioral idiosyncrasies, unspoken emotions, and personal agendas, this can seem almost impossible to achieve. This course uses a communications assessment called DiSC© to help people understand each other on a more fundamental level. This program helps participants develop specific communication strategies that build a culture of trust and collaboration.

  • Develop greater credibility that inspires confidence in your leadership
  • Motivate employees to be fully engaged, work smarter, and more effective
  • Communicate and persuade with power and influence
  • Understand the core of who you are and who others are in order to increase influence, trust, communication and accountability
  • Develop greater personal mastery and resilience that will withstand the pressures of leadership and change and help you maximize your leadership potential
  • Develop leadership confidence with a clear and authentic vision of what you will accomplish

Financial Statements for Managers

In today's increasingly financial-oriented business environment, non-financial managers and other professionals need to understand the primary financial statements (balance sheet, income statements, and statement of cash flows), how they are prepared and what they represent. Course content will be focused on the specific needs of the industry.

  • Nine Accounting concepts used to develop financial statements
  • Purpose of each of the three Primary financial statements
  • Nature and different types of Assets, Liabilities and Equity (Balance Sheet)
  • Nature of Revenue and Expenses and their accounting implications (Income Statement)
  • Basics of recording transactions and accrual accounting
  • Purpose of the Cash Flow statement
  • Common tools used in Financial statement analysis

Improving Team Effectiveness with DiSC©


India Insider: Ten Secrets to Successful Business with India

When Indians and U.S. Americans do business together, each side contributes ideas, quality and knowledge, but also cultural challenges. According to a recent study by the founder of Let's Bridge I.T., a company specializing in offshore consulting, the hidden cost of cultural issues can add as much as 27% on top of the initial project cost. This revenue loss occurs most often due to failed communication and blocked cooperation between cultures.

In this culture-specific course you will learn concrete tools to improve communication, manage, and work with Indian colleagues more effectively. You will discover the best ways to build crucial relationships with Indians, a key to getting good results. Create a soaring global team with Indians by implementing knowledge of Indian workplace values, history, important events, and beliefs. Learn the secrets of managing deadlines and time between the U.S. and India, how hierarchy is viewed in both cultures, and work through communication style differences.

Discover ways to encourage open feedback and ensure expectations are met. This course not only identifies the challenges, but provides solutions and strategies for improving global processes. A study by Accenture in 2006 concluded that "soft issues," particularly cross-cultural communication, will continue to present the main challenge for global organizations in reaching their full potential. Stay ahead of the curve and learn the ten secrets to successful business with India.

  • Implement five successful communication techniques between Indians and Americans
  • Identify three common cultural value gaps between Indians and U.S. Americans and bridge them by applying strategies learned in class
  • Design a concrete process for building relationships with Indians to ensure mutual cooperation and complete critical tasks more quickly
  • Integrate knowledge of regional differences in India, country background, and other relevant information to increase sourcing opportunities, reduce the risk of cultural offense and create a positive team dynamic

Influencing Others

This course is designed for both high potential employees who aspire to become leaders and established supervisors and managers. Organizations of all shapes and sizes typically have a number of employees who are responsible for influencing people, projects and processes, but who may or may not be formal leaders. They accomplish goals and get results by influencing others' behavior. Influence is a leadership approach that focuses on persuading others to accept a desired point of view and taking appropriate action.

This workshop will focus on eight influencing and persuading best practices that when understood and properly applied will help participants achieve greater results when managing initiatives, projects or teams. Participants will develop action plans for applying these skills in current and future work assignments.

  • Establish a clear understanding of how to influence and persuade direct reports, peers, and formal leaders within the organization, in addition to outside stakeholders.
  • Develop eight influence skills and competencies to successfully manage an initiative, a project or task force

Making Meetings More Effective

How much time do you waste in ineffective meetings? If you cringe at the thought of having to run a meeting or if you want your meetings to be more productive, you will learn the fundamentals necessary to plan and execute efficient and effective meetings. Participants will understand best practices for dealing with difficult meeting situations and challenging participants. Learn proven techniques for planning, leading and following up and witness the significant rewards in your overall effectiveness.

  • Enhance the efficiency and effectiveness of their meetings
  • Develop meeting preparation documentation to support an organized meeting
  • Better manage difficult meeting behavior
  • Lead a meeting more confidently
  • Effectively document meeting take-aways
  • Develop a personalized action plan to enhance individual effectiveness and professionalism regardless of work environment

Managing and Improving Your Reputation

Peter Drucker, one of the most renowned management experts in modern times, often wrote about the importance of self-management. He said that each one of us has the ultimate responsibility of managing our life and our career. We should never give this right away or abdicate it to someone else. So how can we manage ourselves in a way that will produce career fulfillment and attract opportunities to grow in our field of endeavor? Many employees suffer from a poor or inaccurate workplace reputation and they don't understand how their stakeholders' (peers, managers, direct reports, customers, vendors, etc.) perceptions were formed. In addition, most professionals do not know how to assess their current reputation nor do they know how to redirect their performance to improve their reputation.

Class discussion will focus on understanding and managing workplace reputation; defining how perceptions are formed; gaining self-awareness through feedback from others; defining the gaps that exist between current reputation and where we want it to be; creating strategies to improve workplace reputation; and developing an action plan for self-improvement. This class is useful for all levels of employees.

  • Understand the conceptual model of managing and improving their reputation and its personal and professional implications
  • Define the term perception and understand how others form perceptions of us
  • Assess their current reputation with stakeholders based on self-assessment and obtaining feedback from others
  • Define the gaps that exists between their current reputation and where they want it to be
  • Create strategies to improve workplace reputation
  • Develop an action plan for improvement and gain stakeholders' support

Managing Multi-Generations

In today's workplace there are several different generations all trying to work together. Like a family, each member has its differences. While these differences pose challenges for organizations, they can also present one of the best sources for opportunity and creativity if used and cultivated correctly.

In this session, participants will learn how to define each generation, understand their similarities and differences and explore each generation's work needs and wants. Participants will learn strategies for motivating, coaching and developing employees from each generation which will in turn help to create an environment that is conducive to attract and retain employees from each generation.

  • Characterize and identify the different generations in the workplace
  • Determine the commonalities and clashes among all the groups
  • Illustrate how to adapt behavioral style to the needs of different generational groups
  • Formulate strategies to attract, recruit, retain and motivate each generation
  • Identify future workplace demographics and improve preparedness in your organization
  • Practice the techniques through practical case studies and scenarios

Mastering the Numbers: Finance for the Non-Financial Manager

If your eyes glaze over when you are asked to work with financial numbers, this class is a must! Explaining the basic concepts of accounting, company-specific information and commentary can be incorporated if desired.

This course uses a small business case study to demonstrate how basic transactions occur and what happens when we account for those transactions. The class highlights how to analyze financial statements using ratios and how to create a budget.

  • Identify accounting transactions and explain how the transaction affects the company's financial position
  • Read a Balance Sheet and Income Statement
  • Describe the basic principles underlying the practice of accounting
  • Complete simple ratio analysis

Move Toward Your Strengths & Ditch Your Weaknesses/Strengths – Based Talent Management

From the moment your begin reading Strengths Finder 2.0, (author Tom Rath, Gallup Publishing), you realize how much of your life has been spent on overcoming your weaknesses. The author presents a compelling case for discovering your top strengths and integrating them into everything you do. Only this focus will bring you personal and professional contentment.

According to the Gallup Organization, people who have the opportunity to focus on their strengths every day are six times as likely to be engaged in their jobs and more than three times as likely to report having an excellent quality of life in general.

Before class meets, you need to read the first 30 pages of the book, complete the online self-assessment (using a code in the back of the book) and bring the completed assessment with you to class. The assessment results reveal your top 5 strengths.

Class discussion will focus on understanding your assessment results; creating action plans to incorporate your strengths, and moving away from "fixing" your weaknesses. This class is useful for all levels of employees.

  • Discover their top five strengths by completing the StrengthsFinder2.0 on-line assessment
  • Learn to develop a talent perspective in life, rather than living in a weaknesses perspective
  • Develop a strategy to leverage strengths to achieve more satisfaction in your career and life
  • Implement a Strengths-Based action plan for building and applying strengths
  • Identify potential obstacles that can derail their quest for maximizing their potential and develop strategies for overcoming these obstacles

The Power of Personal Brand

In this course you will learn what a personal brand is, what the benefits are in having a clearly defined brand, and how to build and manage your own. You will leave with a new understanding of yourself as an individual and as a business entity, a provider of business services. You will also gain an understanding of how to use your brand to promote yourself and/or services. This class discusses the power of having an outstanding brand, something that companies have known and used for years, and maps it onto the individual for increase effectiveness, success and personal power.

Anyone who wishes to improve their success in business is right for this class. The Power of Personal Brand is for anyone who depends on their relationship with others for business success. Sales professionals, customer service personnel, team managers, corporate employees, people who want to get promoted or find a new job are great examples of those who benefit from this course. You should take this class if you want to stand out from the crowd, be noticed and rewarded for your unique talents, gain greater focus for your career, be more confident in your job search, be regarded as a leader in your field, thrive even during economic downturns, and command higher compensation.

  • Understand what personal brand is and why it's important.
  • Explore ways to begin to identify one's brand.
  • Guidance in how to continue the research and development after class is over.
  • Gain a greater sense of self and the importance of valuing oneself and one’s contribution ("value proposition").
  • Define ways to maintain, use and improve brand over time.

Wellbeing: The Five Essential Elements

Author Tom Rath (Gallup Publishing) presents a holistic view of the factors that contribute to our wellbeing over a lifetime. The Wellbeing class will teach you what career, social, financial, physical, and community wellbeing look and feel like and how to attain the proper balance of each one. You will also complete an online assessment prior to class to understand your current level of wellbeing for each element. An action plan and daily tracker are provided to help you improve your wellbeing over time.

Class discussion will focus on understanding the assessment results and developing appropriate action plans to improve your overall well being. This class is useful for all levels of employees.

  • Understand the five essential elements of wellbeing
  • Discover their current level of wellbeing after completing the Wellbeing Finder assessment
  • Develop personal action plans to improve overall wellbeing
  • Learn how both individual contributors and managers can use the concepts of wellbeing to improve personal and organizational balance

Your Image is a Communication Tool

Your image communicates messages about who you are as perceived by others and even yourself. You want to ensure these messages are consistent with your character, values, and what you have to offer. In this workshop, you will review the basic ingredients of nonverbal communication, better understand your own "filters," and learn how judgments are formulated from visual impressions. This powerful information equips you to better understand the messages that you are sending out, and more effectively interpret the nonverbal messages you are receiving.

  • Identify the basic elements of non-verbal communication
  • Identify their own filter in communication
  • Identify ways to create stronger connections in relationships through communication
  • Learn strategies to manage their image