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Investigating Complaints in the Workplace


Join us for practical guidance concerning investigations of complaints in the workplace -- unfair treatment, sexual harassment, unequal pay, termination for cause, discrimination, and more. The course will provide an overview of federal employment laws -- including Title VII of the Civil Rights Acts – as well as how to establish non-discriminatory employment practices and strategies throughout the investigation process. Interactive training exercises, role play interviews, and other coursework will help boost your confidence while preparing you for a variety of critical situations.

After this class, students will be able to:

  • Identify triggers prompting a need for an investigation
  • Develop an investigation strategy
  • Interview all parties effectively (accused, complainant, witnesses, etc.)
  • Understand the role of documentation as part of the investigation
  • Document and communicate objective investigation findings

Section: HRCOMPLAINT (16OCT17)
Dates: Oct 16, 2017 - Oct 16, 2017 Time: 6:00 PM
Tuition: $195.00 Instructor: Bridget Hawkins Register

What will be covered:

Lesson 1: Overview of Employment Laws
  • Title VII of the Civil Rights Act
  • Age Discrimination in Employment Act
  • Americans with Disability Act
  • Equal Pay Act
  • Family Medical Leave Act
  • Other Highlights – GINA, Pregnancy Discrimination, Sexual Orientation

Lesson 2: Company Employment Policies
  • Internal Discrimination and Harassment policies
  • Collective Bargaining Agreement

Lesson 3: Investigation Triggers
  • Common triggers to initiate investigations
  • Risk mitigation
  • Legitimate non-discriminatory decisions
  • How to handle requests for confidentiality

Lesson 4: Investigation Strategy
  • Fact Finding and Timing – capturing evidence and gathering key documentation
  • Identifying and prioritizing allegations that need to be investigated
  • Identifying goal and approach to achieve results
  • Preparing interview questions for the accused, complainant and witnesses
  • Document review

Lesson 5: Conducting Interviews
  • Setting expectations during interviews
  • How to stay in control
  • Adjusting style

Lesson 6: Group Exercise
  • Participants develop an investigation strategy along with associated interview questions after reviewing a harassment complaint
  • Participants role play interviews

Lesson 7: Investigation Findings and Closure
  • Connecting investigation facts to employment laws and policies, follow up, document review
  • Documenting the investigation - preparing a written report, developing talking points, approach, recommendations, etc.

Class Schedule

Date Times Meeting Type Location
10/16/2017 6:00 PM - 9:00 PM Classroom Executive Park

Additional Information

Final Enrollment:
Clock Hours: 3.0