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Course Catalog

Half Day Classes

Half day classes

Coaching Effectively

Coaching is the one-on-one work of a manager to help employees’ efforts to improve their performance. Success in a changing business environment requires employees who are constantly learning and adapting. This course provides managers with powerful coaching techniques to teach, correct and motivate. Topics covered include following the five-step coaching plan, developing your own coaching skills, using the GROW Model for Coaching Conversations, and providing feedback.


After this class, you will be able to:
  • Define coaching
  • Follow a 5 step coaching process
  • Develop a coaching plan
  • Implement proactive coaching skills
Section: COACHING (06JUN17) -- Learn More...
Start Date: Jun 06, 2017 End Date: Jun 06, 2017 Tuition: $195.00
Campus: Executive Park Instructor: Nancy Green Register

Dealing with Difficult People

Anyone who struggles with the aggravation, frustration, and pain of dealing with a truly difficult person will look back at this workshop with a sense of satisfaction and gratitude. Do you dread certain situations at work or in your personal life because of hostile or unresponsive encounters or feel powerless to cope with behavior that consistently leaves you depressed and defeated? Learn to identify and handle the four most common types of difficult people, turn confrontation into constructive stepping stones to conflict resolution, be a catalyst for changing difficult behavior, and understand what really triggers difficult people to behave negatively.

After this class, you will be able to:
  • Define what a difficult person is and what makes some people.
  • Identify the most common types of difficult people and strategies for dealing with them.
  • Recognize key causes of communication problems in the workplace and outline thoughtful, effective strategies for resolving them.
  • Assess their basic communication style and utilize this knowledge to communicate and address different types of people in any work situation.
  • Apply techniques for dealing with difficult people through the use of role plays and in-class action planning.
Section: DIFFPEOPLE (28JUL17) -- Learn More...
Start Date: Jul 28, 2017 End Date: Jul 28, 2017 Tuition: $195.00
Campus: Executive Park Instructor: Nancy Colter Register

Delegating Effectively

Delegation is the practice of turning over your tasks and/or authority to employees. Many managers struggle with delegation because of a fear of losing control or a desire to "own" the process. However, managers can accomplish more and develop their employees' skills by learning to better delegate. This course explores the benefits and barriers to delegation, the importance of authority and responsibility, as well as strategies and tools for implementing delegation. Participants leave with a four-step delegation plan to use immediately.


After this class, you will be able to:
  • Define delegation & examine its benefits
  • Assess your delegation skills/experience
  • Explore the role of communication in delegating
  • Apply the 8-step delegation process
  • Integrate the 5 levels of authority model
  • Practice delegation skills
  • Overcome resistance
Section: DELEGATING (06JUN17) -- Learn More...
Start Date: Jun 06, 2017 End Date: Jun 06, 2017 Tuition: $195.00
Campus: Executive Park Instructor: Nancy Green Register

Essentials of Conflict Management

Conflict management is the practice of identifying and handling conflict in a sensible, equitable, and efficient manner. While conflict is inevitable in the workplace, the way conflict is managed can distinguish good workplaces from great workplaces. Participants will learn to analyze conflict to understand the issues and emotions involved. Then, they will learn to resolve conflict using a proven 4-step method. This course allows participants to explore their personal conflict management style and develop skills to manage conflict more effectively.

 

After this course, students will be able to:

  • Identify their conflict style.
  • Recognize the conflict styles of others in order to respond in the most effective way.
  • Assess work-related conflict situations and apply an effective conflict mode to resolve the conflict.
  • Practice using different conflict modes.
  • Develop skills to effectively manage conflict in the workplace by using a proven four step method.
Section: CONFLICTMGMT (28JUL17) -- Learn More...
Start Date: Jul 28, 2017 End Date: Jul 28, 2017 Tuition: $195.00
Campus: Executive Park Instructor: Nancy Colter Register

Excelling at Excel: Formulas and Functions

In this half-day course, students will discover introductory, intermediate, and advanced functions/formulas in Excel.
  • The introductory functions include SUM, AVERAGE, COUNT, and TODAY functions.
  • The intermediate functions include VLOOKUP/HLOOKUP, PMT, and CONCATENATE.
  • The advanced functions include IF…THEN…ELSE, SUMIFS, COUNTIFS, AVERAGEIFS, DSUM, and DCOUNT.

Audience: This course is designed for those who are current users of Excel and want to know more about formulas and functions. This course builds on "Excelling at Excel: The FUNdamentals" and "Excelling at Excel: The 5Fs."

Software: This class is taught using Microsoft Excel 2010 on our lab PCs, but the content applies to Excel 2007, 2010, 2013, and 2016 for Windows. Material learned in this course may not apply to Excel for Mac.

After completing this course, you will be able to:
  1. Create and edit basic, intermediate, and advance functions
  2. Use all of the cell references in Excel – Relative, Absolute/Mixed, and 3-D
  3. Develop results with functions based on criteria
  4. Measure time in hours and minutes, days, and years
  5. Use Introductory functions – SUM, AVERAGE, COUNT, and TODAY
  6. Use Intermediate functions – VLOOKUP/HLOOKUP, PMT, and CONCATENATE
  7. Use Advanced functions – IF-THEN-ELSE, COUNTIFS, SUMIFS, AVERAGEIFS, DSUM, DCOUNT, and DAVERAGE
Section: MS-EXCEL-FORMFUN (19MAY17) -- Learn More...
Start Date: May 19, 2017 End Date: May 19, 2017 Tuition: $185.00
Campus: Executive Park Instructor: Greg Creech Register

Excelling at Excel: The 5Fs: Formatting, Fills, Formulas, Functions, and Filters/Sorts

In this half-day course, students will discover the important 5Fs of Excel: Formatting, Fills, Formulas, Functions, and Filters/Sorts.
  1. Formatting: Using and creating custom formatting for SSNs, phone numbers, and other special types of data.
  2. Fills: Using fills for dates, numbers, formulas/functions, and how to create your fills.
  3. Functions: Using SUM, AVERAGE, COUNT, COUNTA, TODAY, CONCATENATE, and other functions.
  4. Formulas: Using Relative, Absolute/Mixed, and 3-D references
  5. Filters/Sorts: Using Excel as a database/table for filtering and sorting data.

Audience: This course is designed for those who are familiar with Excel and want to learn to perform more complex tasks and functions. This course builds on "Excelling at Excel: The FUNdamentals."

Software: This class is taught using Microsoft Excel 2010 on our lab PCs, but the content applies to Excel 2007, 2010, 2013, and 2016 for Windows. Material learned in this course may not apply to Excel for Mac.

After completing this course, you will be able to:
  1. Create and use special and custom formats
  2. Employ Conditional Formatting based on various criteria
  3. Use AutoFill to save lists and for dates, text, numbers, and formulas and functions
  4. Develop formulas and functions in Excel for tables and databases
  5. Filter your information quickly for date ranges, numbers, and text lists
Section: MS-EXCEL-5FS (12MAY17) -- Learn More...
Start Date: May 12, 2017 End Date: May 12, 2017 Tuition: $185.00
Campus: Executive Park Instructor: Greg Creech Register

Excelling at Excel: The FUNdamentals

In this half-day course, students will discover important shortcuts and tips and tricks in navigating and selecting data in Excel. We’ll customize Excel through our Quick Access Toolbar and important options. The course teaches formatting, using Autofill, and how to create formulas and functions the right way the first time. Finally, we will print and view Excel worksheets using Freeze and Split panes, Page Layout View, and Page Break Preview.

Audience: This course is designed for those who are new to Excel and want to learn to create and work with electronic spreadsheets.

Software: This class is taught using Microsoft Excel 2010 on our lab PCs, but the content applies to Excel 2007, 2010, 2013, and 2016 for Windows. Material learned in this course may not apply to Excel for Mac.

After completing this course, you will be able to:
  1. Increase productivity through shortcuts and the Quick Access Toolbar
  2. Create attractive worksheets with formatting
  3. Use AutoFill to save time and input for text, numbers, dates, and formulas/functions
  4. Develop formulas and functions in Excel
  5. Understand syntax of Excel’s formulas and functions
  6. Print and view Excel worksheets the right way
Section: MS-EXCEL-FUND (12MAY17) -- Learn More...
Start Date: May 12, 2017 End Date: May 12, 2017 Tuition: $185.00
Campus: Executive Park Instructor: Greg Creech Register

Improving Your Listening Skills

Improving Your Listening Skills provides individuals with the key to clear communication through developing an understanding of effective listening techniques. This session is designed to help people understand their priorities and biases in a conversation, the unspoken messages they send to others when listening, and all of the information they might be missing without ever realizing it. Further, participants are given the practice they need to hone their skills in five distinct listening approaches and internalize the situations that call for each. And ultimately, people come away with the communication skills they need to build more synchronized, productive relationships.

Completion of a brief, online assessment prior to the course is required; to ensure timely analysis, we recommend enrolling at least 3-5 days prior to course start date.

After this course, participants will be able to:
  • Recognize the importance of developing good listening skills by reflecting on their past listening experiences
  • Discover the five different listening approaches used in communication and the specific characteristics of each approach
  • Discover their most natural listening approaches
  • Explore their strengths and challenges as listeners
  • Identify effective listening approaches and behaviors, and practice modifying their listening approaches to meet the communication needs of team members
  • Create action plans to improve their ability to communicate effectively to all team members by using different listening approaches
Section: LISTEN (17APR17) -- Learn More...
Start Date: Apr 17, 2017 End Date: Apr 17, 2017 Tuition: $195.00
Campus: Executive Park Instructor: Nancy Colter Register
Section: LISTEN (04AUG17) -- Learn More...
Start Date: Aug 04, 2017 End Date: Aug 04, 2017 Tuition: $195.00
Campus: Executive Park Instructor: Nancy Colter Register

Leading Through Change

In every organization today, regardless of size, industry or location, change is a constant. Managers must recognize change and help their employees deal with it in a realistic and strategic manner using sound principles and workable tools. Managers must realize that people don’t resist change as much as they resist being changed. All of us respond to change differently. We don’t start at the same place, adapt at the same pace or end up in the same place. Organizational leaders don’t control change or uncertainty; rather they guide, shape and influence it.

After this class, you will be able to:
  • Recognize the impact that change has on managers and employees and how it might affect customers and other stakeholders
  • Identify their behavioral style and how they and other styles respond to change
  • Identify the actions managers can take to enable a healthy personal response to change for themselves and their employees
  • Implement a plan for handling resistors
  • Develop resiliency in themselves and those affected by change
Section: CHANGEMGR (09JUN17) -- Learn More...
Start Date: Jun 09, 2017 End Date: Jun 09, 2017 Tuition: $195.00
Campus: Executive Park Instructor: Nancy Colter Register

Managing Diverse Behavioral Styles

Once managers have a thorough understanding of themselves, they can use DiSC to help manage the people they work with. When managers are able to accurately read the DiSC style, fears, goals, and needs of their employees, they can remove barriers to performance and adjust their management approach for more productive interactions. Learning to adapt their management approach to match the abilities and motivation of employees will help reduce opposition and resistance. Learn when to most effectively use Directing, Coaching, Supporting, and Delegating approaches.

DiSC can help managers gauge the needs of their key contributors in the organization and identify any potential obstacles that may be holding them back. An understanding of the DiSC model gives managers important tools to recognize whether the employee isn't motivated or committed to the project, or whether they simply don't have the skills necessary to succeed in a particular task.

Students enrolling in this course should have taken the DiSC assessment within the past year. Please bring your DiSC assessment to class with you for reference. If you have not completed the DiSC, please contact us to discuss your situation and the options available to you.

After this class, you will be able to:
  • Recognize needs of the different styles each person manages
  • Discover strategies for managing to the needs of each style
  • Analyze management situations in terms of employee willingness vs. ability
  • Create an action plan that will help increase each participants’ effectiveness with one person he/she manages
Section: BEHAVESTYLES (17APR17) -- Learn More...
Start Date: Apr 17, 2017 End Date: Apr 17, 2017 Tuition: $195.00
Campus: Executive Park Instructor: Nancy Colter Register
Section: BEHAVESTYLES (04AUG17) -- Learn More...
Start Date: Aug 04, 2017 End Date: Aug 04, 2017 Tuition: $195.00
Campus: Executive Park Instructor: Nancy Colter Register

Managing Employee Performance

Performance management is the ongoing process of establishing, communicating, and evaluating employee performance objectives. Effective performance management can provide managers and supervisors with a framework to monitor, discipline, and reward employees. This course introduces a performance management process that addresses goal-setting, evaluations, and handling difficult conversations about job performance.


After this class, you will be able to:
  • Explore the importance of the employee performance cycle as a leadership opportunity
  • Identify the importance of setting S.M.A.R.T. goals for your staff
  • Expand vocabulary to develop clear written expectations, describe employee behaviors, and provide feedback
  • Apply attending and reflecting listening skills to improve the performance appraisal process
  • Learn and practice steps to create performance plans that increase involvement and motivation
Section: PERFORM (09JUN17) -- Learn More...
Start Date: Jun 09, 2017 End Date: Jun 09, 2017 Tuition: $195.00
Campus: Executive Park Instructor: Nancy Colter Register

Managing Multi-Generations

In today’s workplace there are several different generations all trying to work together. Like a family, each member has its differences. These differences pose challenges for organizations today. These differences can also present one of the best sources for opportunity and creativity if used and cultivated correctly. In this session we will learning how to define each generation, understand their similarities and differences and explore what each generation needs and is looking for from an organization. This will allow you and your organization to create an environment that is conducive to attract and retain employees from each generation.

After this class, you will be able to:
  • Define and identify the different generations in the workplace
  • Determine the commonalities and clashes among all the groups
  • Decide how to adapt to the needs of the different groups
  • Formulate strategies to attract, recruit, and retain each generation
  • Identify future workplace demographics and improve preparedness in your organization
Section: MULTIGEN (01MAY17) -- Learn More...
Start Date: May 01, 2017 End Date: May 01, 2017 Tuition: $195.00
Campus: Executive Park Instructor: Nancy Colter Register

Managing Virtual Teams

One of the key challenges facing staff in current and future workplaces is working within and across virtual teams with members in different locations or work groups. This course will provide participants with the knowledge and practical skills to contribute to and lead effective, respectful and productive work environments regardless of where team members are physically located. This course will also provide individuals with an understanding of the competencies and capabilities needed to manage in a global, virtual, and matrixed organizational environment.

    After this class, students will be able to:
  • Describe the characteristics, benefits, and challenges related to remote teams
  • Assess the organizations and their own practices related to managing remote teams
  • Apply a variety of communication tools and management techniques to engage remote team members
  • Understand how to build and develop relationships with remote employees by establishing team charters and communication protocols, developing and maintaining trust and applying effective conflict resolution techniques
  • Balance the competencies required and decision making criteria in traditional management with those required to be effective in the matrix management role
  • Explore the effect of different behavioral styles on managing virtual employees
  • Establish and promote results oriented management and accountability
Section: VIRTUALTEAMS (01MAY17) -- Learn More...
Start Date: May 01, 2017 End Date: May 01, 2017 Tuition: $195.00
Campus: Executive Park Instructor: Nancy Colter Register

Microsoft Excel: Data Analysis Using Pivot Tables and Subtotals

This class is taught using Microsoft Excel 2010 on our lab PCs, but the content applies to Excel 2007, 2010, 2013, and 2016 for Windows. Material learned in this course may not apply to Excel for Mac.

This half day course covers creating and downloading databases and then how to analyze data through Pivot Tables and SubTotals. Students interested in this course should be comfortable using Excel formatting, sorting, and filter features.

Data analysis is a powerful Excel feature and we will look in depth at creating and editing Pivot Tables and Pivot Charts for analysis. We will look at other database features such as Subtotals and using the Name Manager. We will use sorting and filtering to help restrict our data and use Pivot Tables for Sum, Average, and Count functions. Using Office 2007/2010 we will use the new Format as a Table feature and learn the advantages and disadvantages of using Format as a Table.
Section: MS-EXCEL-DATA (05MAY17) -- Learn More...
Start Date: May 05, 2017 End Date: May 05, 2017 Tuition: $185.00
Campus: Executive Park Instructor: Greg Creech Register
Section: MS-EXCEL-DATA (16AUG17) -- Learn More...
Start Date: Aug 16, 2017 End Date: Aug 16, 2017 Tuition: $185.00
Campus: Executive Park Instructor: Greg Creech Register

Microsoft Excel: Data Management and Manipulation

This class is taught using Microsoft Excel 2010 on our lab PCs, but the content applies to Excel 2007, 2010, 2013, and 2016 for Windows. Material learned in this course may not apply to Excel for Mac.

Control data without data controlling you. Create and import databases and tables in Excel while handling multiple sorting and filtering tasks using a variety of criteria. Retrieve the information you need quickly and easily using multiple filters. Learn how to format tables and databases in a professional manner and master Excel’s terrific Name Box and Name Manager features. Separate data easily using the Text-to-Column feature and bring columns together using the CONCATENATE function.

After this class, you will be able to:

  • Sort and filter data using multiple criteria in order to get needed information with little effort
  • Download databases from other applications and servers
  • Create a data table or database avoiding common pitfalls
  • Format a professional and attractive table
  • Use the Name Box and Name Manager to efficiently navigate, print select, and add other functionality for your database and tables
  • Create the CONCATENATE function to bring columns together and VLOOKUP to bring data from one table into another
  • Employ Text to Columns to separate data from one column into multiple columns
Section: MS-EXCEL-MGMT (16MAY17) -- Learn More...
Start Date: May 16, 2017 End Date: May 16, 2017 Tuition: $185.00
Campus: Executive Park Instructor: Greg Creech Register
Section: MS-EXCEL-MGMT (25AUG17) -- Learn More...
Start Date: Aug 25, 2017 End Date: Aug 25, 2017 Tuition: $185.00
Campus: Executive Park Instructor: Greg Creech Register

NEVER TOO LATE: Reinvention Workshop with Bestselling Author Claire Cook

Wondering how to get to that life you really thought you’d be living by now? Finally ready to dig up that buried dream? Still trying to figure out what you want to be when you grow up or just need the perfect little tweak to your existing life?

Join Claire Cook, author of Never Too Late: Your Roadmap to Reinvention (without getting lost along the way), the #1 Amazon Bestseller in Women’s Personal Growth, for a fun, inspiring, interactive workshop. She’ll share her own stories, successes, and failures, as well as those of other reinventors, and give you cutting edge, motivating tips for getting a plan, staying on track, pulling together a support system, building your platform in the age of social networking, dealing with the fear and the inevitable ups and downs, overcoming perfectionism, and tuning into your authentic self to propel you toward your goals. It is never too late to reinvent your life!

Claire wrote her first novel in her minivan at 45. At 50, she walked the red carpet at the Hollywood premiere of the adaptation of her second novel, Must Love Dogs, starring Diane Lane and John Cusack. Claire is now the New York Times and #1 Amazon bestselling author of 17 books and a sought after reinvention speaker and teacher. She has given keynotes and taught workshops at the California Women’s Conference, Dress For Success International Conference, Denmark Literary Festival, Cape Cod Writers Center, Missouri Writers Guild Conference, Southern Voices, We Move Forward, Savannah Book Festival, Massachusetts Women’s Conference, Blue Ridge Writers’ Conference, Evening at Emory, Amelia Island Book Festival, and many more. Her books have been translated into 14 languages.

Each participant will receive a copy of Never Too Late: Your Roadmap to Reinvention (without getting lost along the way) included in the cost of tuition.
Section: REINVENTION (19AUG17) -- Learn More...
Start Date: Aug 19, 2017 End Date: Aug 19, 2017 Tuition: $45.00
Campus: Executive Park Instructor: Claire Cook Register

Project Management: Cost Tools & Techniques

Project costs are one of the factors that are typically used to measure a project’s success. Being able to properly estimate, measure and effectively communicate project costs is a critical success factor for a Project Manager. Cost management includes the policies, processes and procedures and utilizing them to effectively manage this important project component.

In this course, participants will learn the generally accepted industry estimating techniques and tools for capturing, measuring and forecasting project costs.

After this class, you will be able to:
  • Estimate project costs
  • Apply techniques to measure costs
  • Respond appropriately to cost variances
  • Utilize methods to control project costs
Section: PROJECTCOST (10JUN17) -- Learn More...
Start Date: Jun 10, 2017 End Date: Jun 10, 2017 Tuition: $295.00
Campus: Executive Park Instructor: John Kailey Register
Section: PROJECTCOST (12AUG17) -- Learn More...
Start Date: Aug 12, 2017 End Date: Aug 12, 2017 Tuition: $295.00
Campus: Executive Park Instructor: David Tennant Register

Project Management: Human Resources Tools & Techniques

Managing the project team can be one of the more complex elements of ensuring successful completion of a project. In addition to individuals performing project work, it is important to recognize cultural differences and to be able to appropriately influence factors that impact the project. This begins at project initiation through project close and the Project Manager must successfully navigate any potential conflicts and promote teamwork.

In this course, the participants will learn how to gain insight into keeping the project team focused and providing direction to lead the project to a successful conclusion.

After this class, you will be able to:
  • Define Roles and Responsibilities for project team members using common tools and techniques
  • Provide insight into the acquisition and creation of an appropriate team structure
  • Create a positive team environment and culture
  • Apply appropriate conflict resolution techniques and utilize motivation skills to achieve project results
Section: PROJECTHR (29APR17) -- Learn More...
Start Date: Apr 29, 2017 End Date: Apr 29, 2017 Tuition: $225.00
Campus: Executive Park Instructor: Tim Peek Register

Project Management: Procurement Tools & Techniques

Buying or selling products and/or services to support project execution requires legal agreements to administrate and coordinate these transactions. The Project Manager is typically the point of contact to develop, manage and control these procurement processes. Without proper procurement management the project and organization could be vulnerable to legal action for any contractual obligations.

In this course, participants will learn how to properly manage the lifecycle of the legal agreement, understand the role of the buyer and seller and tools and techniques to ensure fair and equitable settlement of the agreement.

After completing this program, participants will be able to:
  • Develop clear procedures on conducting Procurements
  • Recognize the various Contract Types and when to apply them
  • Apply techniques to negotiate a valid legal Agreement
  • Use the appropriate tools to control Procurements throughout the project lifecycle
Section: PROJECTPROCURE (17JUN17) -- Learn More...
Start Date: Jun 17, 2017 End Date: Jun 17, 2017 Tuition: $225.00
Campus: Executive Park Instructor: Tim Peek Register

Project Management: Quality Tools & Techniques

Project Quality includes both project management deliverables and project deliverables from the beginning to the end of the project. Most successful projects begin planning for quality early and then monitor and measure it throughout the project’s execution. Quality management includes all of the processes needed to assure and control all deliverables meet quality standards and is based on proper quality planning at the project inception.

In this course, participants will learn many of the industry accepted tools and techniques (e.g. Cost of Quality, Statistical Sampling, Control Charts) and various quality models and approaches.

After completing this program, participants will be able to:
  • Develop a plan to manage the processes and activities to produce project deliverables
  • Assess the application of quality processes on a project to assure the level of quality produced by the project team meets customer requirements and expectations
  • Utilize quality tools and techniques to measure the project results to verify they satisfy the project scope and requirements
Section: PROJECTQUALITY (17JUN17) -- Learn More...
Start Date: Jun 17, 2017 End Date: Jun 17, 2017 Tuition: $225.00
Campus: Executive Park Instructor: Tim Peek Register

Project Management: Risk Tools & Techniques

Risk is a future event and the project manager has some luxury of time to plan and prepare for its potential eventuality. Risk can also have either a positive or negative impact on a project’s execution and proper planning is critical to properly manage risk. In this class, participants will learn where to look for risk, how to assess the impact and probability and to use that information to create and maintain an effective Risk Management Plan.

After completing this program, participants will be able to:
  • Utilize techniques to identify project Risks
  • Determine probability and impact of project Risks from qualitative and quantitative perspectives
  • Apply appropriate Risk response techniques
  • Utilize processes to control risks throughout a project
Section: PROJECTRISK (24JUN17) -- Learn More...
Start Date: Jun 24, 2017 End Date: Jun 24, 2017 Tuition: $295.00
Campus: Executive Park Instructor: Kevin Postich Register
Section: PROJECTRISK (13AUG17) -- Learn More...
Start Date: Aug 13, 2017 End Date: Aug 13, 2017 Tuition: $295.00
Campus: Executive Park Instructor: David Tennant Register

Project Management: Scope Tools & Techniques

Proper scope definition is critical to ensuring success in all areas of a project. Without a well-defined scope the development and definition of all of the other project elements are left to chance (e.g. Cost, Time, Quality). During the course of the project when change occurs, scope must be maintained to ensure appropriate project integration. The Scope Management processes and procedures must also be well-defined to prevent scope creep, cost overruns and missing schedule deadlines.

In this course, participants will learn techniques to more clearly define scope and create manageable scope management processes. Also, to be able to understand the importance of working closely with project integration and change control processes.

After completing this program, participants will be able to:
  • Develop a clear and concise scope statement
  • Define the work required to complete the project scope
  • Apply techniques to validate scope deliverables
  • Use the appropriate tools to control Scope throughout a project
Section: PROJECTSCOPE (10JUN17) -- Learn More...
Start Date: Jun 10, 2017 End Date: Jun 10, 2017 Tuition: $295.00
Campus: Executive Park Instructor: John Kailey Register
Section: PROJECTSCOPE (12AUG17) -- Learn More...
Start Date: Aug 12, 2017 End Date: Aug 12, 2017 Tuition: $295.00
Campus: Executive Park Instructor: David Tennant Register

Project Management: Stakeholder Tools & Techniques

Stakeholders are any individuals, groups and organizations that have a vested interest in the project and its products, services or results. They also can impact the project positively and negatively and it is imperative for a Project Manager to be able to set and maintain proper expectations. Although it is not possible to manage all stakeholders, the Project Manager is expected to manage their expectations.

In this course, participants will learn tools and techniques to identify project stakeholders and their potential impact on the project. Through these tools and techniques, be able to analyze and develop strategies to appropriately manage them throughout the project lifecycle.

After completing this program, participants will be able to:
  • Utilize Tools and Techniques to Identify and Analyze project Stakeholders
  • Create a plan to manage Stakeholder engagement throughout the project
  • Apply the Stakeholder Management Plan to effectively manage Stakeholder expectations
  • Communicate pertinent work performance information throughout the project
Section: PROJECTSTAKE (29APR17) -- Learn More...
Start Date: Apr 29, 2017 End Date: Apr 29, 2017 Tuition: $225.00
Campus: Executive Park Instructor: Tim Peek Register

Winning Documents with Word: Word for Business


Chances are that you have used Microsoft Word at work to write reports and letters, but you might be missing out on skills that can improve your workflow. You’ve probably created tables before, but did you know that you can create tables from text and text from tables while also integrating Excel formulas like SUM and AVERAGE? If you ever get tired of changing the font and margins in a document, you will love learning how to create a new document with everything just the way you like it so you can start working without fiddling with those options. You may have used Mail Merge once or twice, but did you know it allows you to quickly create personalized letters, mailing labels, and certificates with just a couple of clicks? Finally, you’ll learn to build, edit, and secure a Word form for others to complete and save data.

Audience: This course is designed for those who are current users of Word who want to learn to perform more complex tasks and functions. It is not an introductory course and is for intermediate/advanced users of Word. This course builds on “Winning Documents with Word: Word for Writers.”

Software: The material in this course will apply to Word 2007/2010/2013/2016 with a concentration on Word 2010/2013. It is not designed to apply to Word for Mac.

After completing this course, you will be able to:
  1. Create and edit Word tables for databases and forms
  2. Effectively using and modifying tabs
  3. Save and reuse documents as a template
  4. Using Mail Merge for letters, agreements, and labels
  5. Creating and editing Word forms
Section: MS-WORD-BUSINESS (09MAY17) -- Learn More...
Start Date: May 09, 2017 End Date: May 09, 2017 Tuition: $185.00
Campus: Executive Park Instructor: Greg Creech Register

Winning Documents with Word: Word for Writers


Most people have used Word to write letters or reports, but few people know all of the time-saving shortcuts that you will learn in this course. If you are a technical writer, novelist, or anyone responsible for creating or maintaining large documents like orientation manuals or policies and procedures, your job might get a lot easier. This course will teach you how to customize virtually every element of a Word document from the title page to the index and every header, footer, and photo in between.

Audience: This course is designed for those who are current users of Word who want to learn to perform more complex tasks and functions. It is not an introductory course and is meant for intermediate users.

Software: The material in this course will apply to Word 2007/2010/2013/2016 with a concentration on Word 2010/2013. It is not designed to apply to Word for Mac.

After completing this course, you will be able to:
  1. Customize options in Word and the Quick Access Toolbar
  2. Increase productivity with shortcuts, tips, and tricks
  3. Apply best practices for creating/maintaining large documents
  4. Create and edit Word themes, colors, and fonts
  5. Save time and typing with custom AutoCorrect and AutoText entries
  6. Use Styles and headings to create the outline and structure of a large manual
  7. Insert and modify a Title Page, Table of Contents, Index, Headers/Footers, and other elements
Section: MS-WORD-WRITER (02MAY17) -- Learn More...
Start Date: May 02, 2017 End Date: May 02, 2017 Tuition: $185.00
Campus: Executive Park Instructor: Greg Creech Register