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Course Catalog

Career Enhancement

Career Enhancement courses

Dealing with Difficult People

Anyone who struggles with the aggravation, frustration, and pain of dealing with a truly difficult person will look back at this workshop with a sense of satisfaction and gratitude. Do you dread certain situations at work or in your personal life because of hostile or unresponsive encounters or feel powerless to cope with behavior that consistently leaves you depressed and defeated? Learn to identify and handle the four most common types of difficult people, turn confrontation into constructive stepping stones to conflict resolution, be a catalyst for changing difficult behavior, and understand what really triggers difficult people to behave negatively.

After this class, you will be able to:
  • Define what a difficult person is and what makes some people.
  • Identify the most common types of difficult people and strategies for dealing with them.
  • Recognize key causes of communication problems in the workplace and outline thoughtful, effective strategies for resolving them.
  • Assess their basic communication style and utilize this knowledge to communicate and address different types of people in any work situation.
  • Apply techniques for dealing with difficult people through the use of role plays and in-class action planning.
Section: DIFFPEOPLE (27AUG18) -- Learn More...
Start Date: Aug 27, 2018 End Date: Aug 27, 2018 Tuition: $195.00
Campus: Executive Park Instructor: Nancy Colter Register
Section: DIFFPEOPLE (25MAR19) -- Learn More...
Start Date: Mar 25, 2019 End Date: Mar 25, 2019 Tuition: $195.00
Campus: Executive Park Instructor: Nancy Colter Register
Section: DIFFPEOPLE (18JUL19) -- Learn More...
Start Date: Jul 18, 2019 End Date: Jul 18, 2019 Tuition: $195.00
Campus: Executive Park Instructor: Nancy Colter Register

English Refresher

Your confidence level will soar as we learn the principles of effective writing, basic mechanics, and correct usage in this class. Through formal instruction, writing and grammar exercises, and group editing, you will improve grammar and punctuation skills by learning how they work in the context of your own writing and that of professionals. Learning how to edit, revise, and proofread will give you such an incredible sense of self assurance about writing that you will wish you had taken this class years ago. Textbooks not included in tuition.

CLICK HERE FOR REQUIRED BOOK

After this class, you will be able to:
  • Use your increased knowledge of English grammar
  • Know the eight parts of grammar
  • Use improved writing skills
  • Use improved vocabulary
  • Use increased reading skills

Section: ENGREFRESH (05MAR19) -- Learn More...
Start Date: Mar 5, 2019 End Date: Apr 9, 2019 Tuition: $350.00
Campus: Executive Park Instructor: Lisa Ethridge Register

Executive Presence for the Non-Executive

As professionals progress through the early stages of their careers, performance and results often matter most. But moving forward, executive presence -- or lack thereof -- can significantly impact an individual’s career growth. Our introspective and engaging two-day course takes a close look at author Sylvia Ann Hewlett’s three pillars of executive presence: how you act (gravitas), how you speak (communication) and how you look (appearance). Join us to develop a specific plan for achieving the presence which executives admire: learn to project confidence, demonstrate emotional intelligence, command the room, polish your appearance and more as you strive for the ‘it’ factor in order to open executive-level doors.

Completion of a brief, online assessment prior to the course is required; to ensure timely analysis, we recommend enrolling at least 3-5 days prior to course start date.

After this class, you will be able to:
  • Define and explain Executive Presence
  • Develop a detailed plan for enhancing your executive presence in terms of your:
    • Gravitas (how you act)
    • Projecting confidence
    • Speaking truth to those in power
    • Demonstrating emotional intelligence
    • Excelling in difficult situations
    • Communication (how you speak)
    • Leveraging DiSC communication styles
    • Speaking skills
    • Commanding a room
    • Appearance (how you look)
    • Polish and grooming
    • Clothing
  • Develop strategies to overcome feedback failures to get honest, productive insight


CLICK HERE FOR REQUIRED BOOK

Section: EXECPRES (20AUG18) -- Learn More...
Start Date: Aug 20, 2018 End Date: Aug 21, 2018 Tuition: $995.00
Campus: Executive Park Instructor: Jonathan Burman Register
Section: EXECPRES (12NOV18) -- Learn More...
Start Date: Nov 12, 2018 End Date: Nov 13, 2018 Tuition: $995.00
Campus: Executive Park Instructor: Jonathan Burman Register
Section: EXECPRES (28MAR19) -- Learn More...
Start Date: Mar 28, 2019 End Date: Mar 29, 2019 Tuition: $995.00
Campus: Executive Park Instructor: Nancy Colter Register

Influence and Persuasion

Influence and persuasion are typically categorized as marketing and sales tools -- yet the power, frequency, and scope of influence are often underestimated. If you want a raise, sometimes you need to persuade your boss. If you want to convince your team to adopt a change, help your staff make choices, or choose the best place for lunch, influence plays a big role. Sharpen your skills during this workshop as you explore techniques and concepts designed to help you increase your impact in the workplace and beyond.

After this class, you will be able to:
  • Apply the concepts of pushing and pulling when influencing others
  • Use various tools and techniques for creating relationships and rapport
  • Make a persuasive presentation by using the 5 S’s
  • Apply storytelling techniques to extend influence
  • Leverage concepts of neuro linguistic programming in everyday influence and persuasion
Section: INFLPERS (09AUG18) -- Learn More...
Start Date: Aug 9, 2018 End Date: Aug 9, 2018 Tuition: $375.00
Campus: Executive Park Instructor: Nancy Colter Register
Section: INFLPERS (07MAR19) -- Learn More...
Start Date: Mar 7, 2019 End Date: Mar 7, 2019 Tuition: $375.00
Campus: Executive Park Instructor: Nancy Colter Register

Managing Diverse Behavioral Styles

Once managers have a thorough understanding of themselves, they can use DiSC to help manage the people they work with. When managers are able to accurately read the DiSC style, fears, goals, and needs of their employees, they can remove barriers to performance and adjust their management approach for more productive interactions. Learning to adapt their management approach to match the abilities and motivation of employees will help reduce opposition and resistance. Learn when to most effectively use Directing, Coaching, Supporting, and Delegating approaches.

DiSC can help managers gauge the needs of their key contributors in the organization and identify any potential obstacles that may be holding them back. An understanding of the DiSC model gives managers important tools to recognize whether the employee isn't motivated or committed to the project, or whether they simply don't have the skills necessary to succeed in a particular task.

Students enrolling in this course should have taken the DiSC assessment within the past year. Please bring your DiSC assessment to class with you for reference. If you have not completed the DiSC, please contact us to discuss your situation and the options available to you.

After this class, you will be able to:
  • Recognize needs of the different styles each person manages
  • Discover strategies for managing to the needs of each style
  • Analyze management situations in terms of employee willingness vs. ability
  • Create an action plan that will help increase each participants’ effectiveness with one person he/she manages
Section: BEHAVESTYLES (30JUL18) -- Learn More...
Start Date: Jul 30, 2018 End Date: Jul 30, 2018 Tuition: $195.00
Campus: Executive Park Instructor: Nancy Colter Register
Section: BEHAVESTYLES (03DEC18) -- Learn More...
Start Date: Dec 3, 2018 End Date: Dec 3, 2018 Tuition: $195.00
Campus: Executive Park Instructor: Nancy Colter Register

Managing Your Time and Productivity

Too much to do, working too many hours, multi-tasking to get things done but it is still not enough? High levels of stress and poor productivity are eventual results. This course will help you identify strategies you can use to manage your time and optimize productivity. The key to managing your time and productivity is gaining control over the habits and activities that cause you to waste time and managing all the tasks you have to get done.

Participants will learn how to prioritize, plan and focus their time more effectively and use tools and techniques to eliminate productivity bottlenecks. Participants will also learn how their unique time style drives and affects their daily interactions and can assist in guiding improved productivity. In addition, participants will develop an individualized action plan to support their new found skills in the workplace and to maintain an increased level of productivity and personal satisfaction.

After this class, you will be able to:

  • Appreciate the difference between time management, productivity and self management.
  • Establish productivity habits by identifying and learning to focus on control techniques that increase effectiveness.
  • Identify productivity bottlenecks and causes of wasted time and adopt behavioral strategies and techniques to handle biggest time wasters.
  • Identify elements of behavior style that contributes or hinders effective use of time.
  • Develop a personal action plan for mastering new techniques and applying to their work environment.
Section: TIMEPROD (02AUG18) -- Learn More...
Start Date: Aug 2, 2018 End Date: Aug 2, 2018 Tuition: $375.00
Campus: Executive Park Instructor: Nancy Colter Register
Section: TIMEPROD (05NOV18) -- Learn More...
Start Date: Nov 5, 2018 End Date: Nov 5, 2018 Tuition: $375.00
Campus: Executive Park Instructor: Nancy Colter Register
Section: TIMEPROD (05MAR19) -- Learn More...
Start Date: Mar 5, 2019 End Date: Mar 5, 2019 Tuition: $375.00
Campus: Executive Park Instructor: Nancy Colter Register

Powerful Presentations: Create, Design, Succeed

To exceed audience expectations and succeed in your presentation goals, you need both inspiring delivery and compelling content. In this interactive class you will design a captivating presentation using the Powerful Presentation Design method, a proven process that starts with creativity and ends with a finished (and polished) product. Simplify and energize your PowerPoint slide shows and capture your audience’s attention with relevant messages. Learn how to avoid “Eyes-Glazed-Over-Syndrome” by reporting data in ways that bring life to your presentations. Take this method to your workplace and replicate it! Join us to refine your skills and make your presentations soar.

After this class, participants will be able to:
  • Design an authentic, memorable, and impactful presentation from start to finish using the Powerful Presentation Design method.
  • Bring presentations to life using multiple methodologies including analogies and metaphors, live surveys, video, and on-the-spot adaptation
  • Produce visual aids that add significant value to a presentation.
  • Report and interpret data effectively.
  • Replicate the methods from this course each time they design a presentation in the future.
Section: PRESENTDESIGN (23AUG18) -- Learn More...
Start Date: Aug 23, 2018 End Date: Aug 23, 2018 Tuition: $395.00
Campus: Executive Park Instructor: Vicki Flier Hudson Register

Powerful Presentations: Deliver, Persuade, Inspire

A persuasive presentation requires more than standing on a stage with prepared notes. Whether in a meeting, on the phone, or in front of a crowd of hundreds, we must communicate effectively for our ideas to inspire. Compelling presentation skills earn respect and can take you to new heights in your professional and personal life. In this course, we explore “whole-level” presentations: making use of voice, body language and intellect to persuade your audience and maximize your potential. Rise above the rest with the power of presentation!

After this class, participants will be able to:
  • Identify limiting mindsets and explain the root causes of their fear of public speaking.
  • Build confidence in their presentation skills through their use of self-evaluation, feedback and practice exercises.
  • Enhance their presentation success by engaging in “whole-level” presentations using voice, body language, breathing exercises, imagination, stories and other tools.
  • Maximize the impact of their presentations through development of benefit-oriented content.
Section: PRESENT1 (29NOV18) -- Learn More...
Start Date: Nov 29, 2018 End Date: Nov 29, 2018 Tuition: $395.00
Campus: Executive Park Instructor: Vicki Flier Hudson Register

Social Media for Business: Engaging and Selling

Approximately 81% of all Americans have a social media profile, spending an average of nearly two hours each day scrolling feeds and connecting with friends. Today's digital world requires successful integration of this everyday staple into your overall business strategy.

Entrepreneurs and marketing professionals can take advantage of this immense opportunity to reach and engage social media users in order to sell goods and services. We'll create content—a critical component of social media marketing—utilizing hands-on activities based on best practices for each platform. Subsequent coursework will cover targeting strategies and paid advertising formats to help engage with customers. Methodologies for effectively measuring campaign success via goal setting, reporting and measurement will round out your social media management skills acquisition.

Regardless of your skill level, join our interactive workshop to harness the power of social media in order to grow your business audience and your revenue.

If you are interested in learning more about Social Media Analytics, please CLICK HERE.

Prerequisites: Participants should possess basic computer, internet, and social media skills. Please bring a notebook computer, tablet, or smartphone to follow along with the in-class exercises. If you are a business owner or manager of a business that has a social media presence, please have access to your current profiles on any social media platforms, as well.

After completing this course, participants will be able to:
  • Increase your business results by harnessing the power of social media
  • Determine the top social platforms for your business and the best type of content for each
  • Create content with powerful, relatable visuals that effectively communicates with your customers
  • Explain how to leverage customer-generated content and influencer communities
  • Identify the best audiences for your business and employ methodologies to reach them through paid social media
  • Establish achievable, business oriented social media goals
  • Measure the results of social media strategies and paid campaigns by comparing your goals to results in the available social reporting tools
Section: SOCIALMEDIABUS (04OCT18) -- Learn More...
Start Date: Oct 4, 2018 End Date: Oct 25, 2018 Tuition: $695.00
Campus: Executive Park Instructor: Jessica Ludolph Register
Section: SOCIALMEDIABUS (07FEB19) -- Learn More...
Start Date: Feb 7, 2019 End Date: Feb 8, 2019 Tuition: $695.00
Campus: Executive Park Instructor: Jessica Ludolph Register

The Power of Personal Brand

In this course you will learn what a personal brand is, what the benefits are in having a clearly defined brand, and how to build and manage your own. You will leave with a new understanding of yourself as an individual and as a business entity, a provider of business services. You will also gain an understanding of how to use your brand to promote yourself and/or services. This class discusses the power of having an outstanding brand, something that companies have known and used for years, and maps it onto the individual for increase effectiveness, success and personal power.
Section: PERSBRAND (27NOV18) -- Learn More...
Start Date: Nov 27, 2018 End Date: Nov 27, 2018 Tuition: $195.00
Campus: Executive Park Instructor: Katie Karppala Register

Training Design for Trainers

You're the expert in your field and now you're being asked to train others. The only problem? You're not a trainer! If your current or future responsibilities have you designing training programs this interactive, "hands-on" course will introduce the basic tools you need to design effective training using the components of the ADDIE model. Discover how adults learn, how to develop materials in an organized manner, methods and options available for delivering the program, how to handle problematic participant behaviors and measure your training programs’ success. At the conclusion of the course, participants will put theory into practice and create their own training outline.

After this class, you will be able to:
  • Appraise your current skill level in the basic competencies for trainers as identified by the American Society for Training and Development (ASTD)
  • Write learning objectives for a training program using the “task”, “condition” and “degree” criteria
  • Incorporate the eight intelligences as described by Howard Gardner in the design and delivery of a training program
  • Incorporate the three learning styles (visual, auditory, and tactile/kinesthetic) in the design and delivery of a training program
  • Create a training program outline using a simplified version of the ADDIE model
  • Address problematic participant behaviors during a training session
  • Measure the results of training for learning and bottom –line results
  • Strategies for effective delivery of the training program
Section: TRAINDESIGN (07AUG18) -- Learn More...
Start Date: Aug 7, 2018 End Date: Aug 7, 2018 Tuition: $375.00
Campus: Executive Park Instructor: Nancy Colter Register
Section: TRAINDESIGN (07NOV18) -- Learn More...
Start Date: Nov 7, 2018 End Date: Nov 7, 2018 Tuition: $375.00
Campus: Executive Park Instructor: Nancy Colter Register
Section: TRAINDESIGN (25FEB19) -- Learn More...
Start Date: Feb 25, 2019 End Date: Feb 25, 2019 Tuition: $375.00
Campus: Executive Park Instructor: Nancy Colter Register

Win-Win Negotiations

In the diverse yet interconnected marketplace of the Twenty-first Century, no set of problem-solving skills is more important than negotiation. Win-Win Negotiation is a specific strategy, which uses carefully defined skills to produce results beneficial to everyone in a negotiation scenario. This course builds on the basic skills and concepts of conflict management and teaches participants how to create agreements that satisfy all parties. This course utilizes the book Getting to Yes as a learning resource, and includes video examples, case studies, role-plays and simulations to help participants achieve their learning goals.

CLICK HERE TO PURCHASE REQUIRED BOOK

After this class, you will be able to:
  • Describe Win-Win Negotiation
  • Use Win-Win Strategies to achieve mutually beneficial results
  • Stay tough on the problem, but easy on the people
  • Leverage their negotiating power
  • Develop a negotiation plan
Section: WINWIN (27AUG18) -- Learn More...
Start Date: Aug 27, 2018 End Date: Aug 27, 2018 Tuition: $375.00
Campus: Executive Park Instructor: Jonathan Burman Register
Section: WINWIN (06NOV18) -- Learn More...
Start Date: Nov 6, 2018 End Date: Nov 6, 2018 Tuition: $375.00
Campus: Executive Park Instructor: Jonathan Burman Register
Section: WINWIN (01APR19) -- Learn More...
Start Date: Apr 1, 2019 End Date: Apr 1, 2019 Tuition: $375.00
Campus: Executive Park Instructor: Nancy Colter Register

Your Image is a Communication Tool

Your image communicates messages about who you are as perceived by others and even yourself. You want to ensure these messages are consistent with your character, values, and what you have to offer. In this workshop, you will review the basic ingredients of nonverbal communication, better understand your own “filters,” and learn how judgments are formulated from visual impressions. This powerful information equips you to better understand the messages that you are sending out, and more effectively interpret the nonverbal messages you are receiving.


After this class, you will be able to:

  • Identify the basic elements of non-verbal communication
  • Identify their own filter in communication
  • Know how to increase positive communications in different environments
  • Be able to use image to strengthen brand professionally and personally
  • Identify ways to create stronger connections in relationships through communication
  • Learn strategies to manage their image
Section: IMAGECOMM (27NOV18) -- Learn More...
Start Date: Nov 27, 2018 End Date: Nov 27, 2018 Tuition: $195.00
Campus: Executive Park Instructor: Katie Karppala Register