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Course Catalog

Management Certificate Elective

Essentials of Management Certificate Elective Courses.

Behavioral Interviewing for Hiring Professionals

This course is designed to provide individuals involved in the hiring process with the resources and tools to make the best hiring decisions possible. It will provide the tools for hiring managers, recruiters and every member of the interviewing team to recruit top performers. This course uses behavioral based interviewing which emphasizes a focus on in-depth questioning to assist in assessing the candidate’s fit and potential success.


After completing this program, participants will be able to:
  • Examine the importance of using a structured interview plan based on defining hiring criteria and performance standards needed for the position
  • Identify the necessary steps to create an effective interviewing process which emphasizes behavioral interviewing
  • Apply probing techniques to obtain behavioral examples from interviewees
  • Evaluate candidate’s knowledge, skills, and abilities through effective phone screens
  • Identify appropriate and inappropriate interview questions to remain legal
  • Build interviewing skills by conducting mock interviews
Section: INTERVIEWHIREP (03NOV17) -- Learn More...
Start Date: Nov 03, 2017 End Date: Nov 03, 2017 Tuition: $375.00
Campus: Executive Park Instructor: Nancy Colter Register

Emotional Intelligence

Emotional intelligence is a critical factor in career success and management effectiveness. High emotional intelligence creates increased resilience in the face of change, enhanced work performance, and greater management impact. And best of all, emotional intelligence can be learned! This experiential course will start you on your journey to growing your emotional intelligence. You will receive a personal assessment of your current emotional intelligence, and you will be guided in creating a personalized plan for continued growth.

Completion of a brief, online assessment prior to the course is required; to ensure timely analysis, we recommend enrolling at least 3-5 days prior to course start date.

CLICK HERE FOR REQUIRED BOOK

After this class, you will be able to:
  • Identify the strengths and limitations of your emotional intelligence
  • Increase self-awareness and self-control
  • Work more effectively in stressful situations and with difficult people
  • Develop an ongoing plan for continued growth and effectiveness as a leader
Section: EMOTINTELL (14AUG17) -- Learn More...
Start Date: Aug 14, 2017 End Date: Aug 14, 2017 Tuition: $425.00
Campus: Executive Park Instructor: Katie Karppala Register
Section: EMOTINTELL (09NOV17) -- Learn More...
Start Date: Nov 09, 2017 End Date: Nov 09, 2017 Tuition: $425.00
Campus: Executive Park Instructor: Katie Karppala Register
Section: EMOTINTELL (06FEB18) -- Learn More...
Start Date: Feb 06, 2018 End Date: Feb 06, 2018 Tuition: $425.00
Campus: Executive Park Instructor: Katie Karppala Register

Essentials of Conflict Management

Conflict management is the practice of identifying and handling conflict in a sensible, equitable, and efficient manner. While conflict is inevitable in the workplace, the way conflict is managed can distinguish good workplaces from great workplaces. Participants will learn to analyze conflict to understand the issues and emotions involved. Then, they will learn to resolve conflict using a proven 4-step method. This course allows participants to explore their personal conflict management style and develop skills to manage conflict more effectively.

 

After this course, students will be able to:

  • Identify their conflict style.
  • Recognize the conflict styles of others in order to respond in the most effective way.
  • Assess work-related conflict situations and apply an effective conflict mode to resolve the conflict.
  • Practice using different conflict modes.
  • Develop skills to effectively manage conflict in the workplace by using a proven four step method.
Section: CONFLICTMGMT (28JUL17) -- Learn More...
Start Date: Jul 28, 2017 End Date: Jul 28, 2017 Tuition: $195.00
Campus: Executive Park Instructor: Nancy Colter Register

Essentials of Leadership for Managers

Leadership is a critical part of helping employees achieve higher performance levels. This interactive workshop helps supervisors and managers build the skills they need to be effective leaders and explore their own leadership potential. The course is built on the book Developing the Leader Within You, which should be brought by each participant to class. Participants will also complete a detailed self-assessment to receive feedback about their own leadership style and its effectiveness in their role of leading others.

Completion of a brief, online assessment prior to the course is required; to ensure timely analysis, we recommend enrolling at least 3-5 days prior to course start date.

CLICK HERE TO PURCHASE REQUIRED BOOK

After this class, you will be able to:
  • Identify essential leadership qualities for success
  • Draw from critical leadership behaviors, including setting priorities, creating positive change, solving problems through others, and developing people
  • Bring out the best in their employees
  • Analyze their own leadership style and create a plan for developing it further
Section: LEADERMG (24AUG17) -- Learn More...
Start Date: Aug 24, 2017 End Date: Aug 25, 2017 Tuition: $825.00
Campus: Executive Park Instructor: Nancy Green Register
Section: LEADERMG (11DEC17) -- Learn More...
Start Date: Dec 11, 2017 End Date: Dec 12, 2017 Tuition: $825.00
Campus: Executive Park Instructor: Nancy Green Register

Essentials of Strategic Planning for Managers

No one plans to fail, but many people fail to plan. In these difficult economic times, the Strategic Planning Process is more critical than ever. This hands-on course is designed for professionals at all levels to learn how to apply the Strategic Planning Process. It offers a step-by-step guide to assist you in translating basic concepts and visions into a concrete plan for action to help you reach your objectives.


After this class, you will be able to:
  • Formulate realistic goals using the SWOT Analysis
  • Determine resources needed to achieve the goals
  • Develop an organizational structure to support achievement of the goals
  • Create the strategy
  • Develop an evaluation and monitoring process
  • Gain commitment to the planning process before, during, and after the process
Section: STRATPLAN (03NOV17) -- Learn More...
Start Date: Nov 03, 2017 End Date: Nov 03, 2017 Tuition: $375.00
Campus: Executive Park Instructor: Nancy Green Register

Executive Presence for the Non-Executive

As professionals progress through the early stages of their careers, performance and results often matter most. But moving forward, executive presence -- or lack thereof -- can significantly impact an individual’s career growth. Our introspective and engaging two-day course takes a close look at author Sylvia Ann Hewlett’s three pillars of executive presence: how you act (gravitas), how you speak (communication) and how you look (appearance). Join us to develop a specific plan for achieving the presence which executives admire: learn to project confidence, demonstrate emotional intelligence, command the room, polish your appearance and more as you strive for the ‘it’ factor in order to open executive-level doors.

Completion of a brief, online assessment prior to the course is required; to ensure timely analysis, we recommend enrolling at least 3-5 days prior to course start date.

After this class, you will be able to:
  • Define and explain Executive Presence
  • Develop a detailed plan for enhancing your executive presence in terms of your:
    • Gravitas (how you act)
    • Projecting confidence
    • Speaking truth to those in power
    • Demonstrating emotional intelligence
    • Excelling in difficult situations
    • Communication (how you speak)
    • Leveraging DiSC communication styles
    • Speaking skills
    • Commanding a room
    • Appearance (how you look)
    • Polish and grooming
    • Clothing
  • Develop strategies to overcome feedback failures to get honest, productive insight


CLICK HERE FOR REQUIRED BOOK

Section: EXECPRES (10AUG17) -- Learn More...
Start Date: Aug 10, 2017 End Date: Aug 11, 2017 Tuition: $995.00
Campus: Executive Park Instructor: Nancy Green Register
Section: EXECPRES (28AUG17) -- Learn More...
Start Date: Aug 28, 2017 End Date: Aug 29, 2017 Tuition: $995.00
Campus: Executive Park Instructor: Nancy Green Register
Section: EXECPRES (13NOV17) -- Learn More...
Start Date: Nov 13, 2017 End Date: Nov 14, 2017 Tuition: $995.00
Campus: Executive Park Instructor: Nancy Green Register

Lean Six Sigma White Belt Certificate - Online

An introduction to Lean concepts and Six Sigma principles is vital for building a basic foundation for process improvement. Our course includes an overview of the DMAIC process Define, Measure, Analyze, Improve and Control which is integral to a Lean Six Sigma roll-out but can also be used as a stand-alone component of process improvement. Students will be taught the roadmap for a successful improvement deployment as well as the key roles and responsibilities of a Lean Six Sigma framework. Learn to identify waste and variation in a process and increase stakeholder satisfaction through practical tools and techniques. The course will be delivered in the online, instructor led classroom with the exception of two online self-paced modules.

After this class, you will be able to:
  • Apply Six Sigma and Lean concepts
  • Identify the fundamentals of the DMAIC framework: Define, Measure, Analyze, Improve, and Control
  • Use the roadmap for a successful improvement deployment
  • Construct the roles and responsibilities of a Lean Six Sigma framework
  • Formulate a plan for an improvement project
  • Demonstrate the identification of variation and waste in a process via an in-class simulation
  • Apply the basic steps to minimize waste and variation in a process
Section: DL-LSSWB (08AUG17) -- Learn More...
Start Date: Aug 08, 2017 End Date: Aug 29, 2017 Tuition: $695.00
Campus: Online Instructor Led Instructor: Mark Eclavea Register

Managing Difficult Conversations and Situations

Difficult situations often arise in the workplace. This course addresses the more common situations and people and identifies strategies for dealing with them. Participants in this course will be exposed to the basic communication strategies that can work across all difficult behavior situations. This will help participants realize that the more proficient we are at managing ourselves the more confident we become managing difficult conversations and situations. Participants will look back at this practical course with a real sense of satisfaction and gratitude! Learn how to have open, robust and fearless conversations.


After this class, you will be able to:
  • Understand how and why we use confrontation language and escalate situations.
  • Create prevention strategies to handle sensitive issues to avoid escalation and recognize problems before they become a crisis.
  • Determine the manner in which they come across to others.
  • Identify and perform the three line assertion communication technique to conduct difficult conversations.
  • Identify the most common types of difficult conversations in their organizations and apply strategies for dealing with them.
Section: DIFFCONSIT (31AUG17) -- Learn More...
Start Date: Aug 31, 2017 End Date: Aug 31, 2017 Tuition: $375.00
Campus: Executive Park Instructor: Nancy Colter Register
Section: DIFFCONSIT (08DEC17) -- Learn More...
Start Date: Dec 08, 2017 End Date: Dec 08, 2017 Tuition: $375.00
Campus: Executive Park Instructor: Nancy Colter Register

Managing Multi-Generations

In today’s workplace there are several different generations all trying to work together. Like a family, each member has its differences. These differences pose challenges for organizations today. These differences can also present one of the best sources for opportunity and creativity if used and cultivated correctly. In this session we will learning how to define each generation, understand their similarities and differences and explore what each generation needs and is looking for from an organization. This will allow you and your organization to create an environment that is conducive to attract and retain employees from each generation.

After this class, you will be able to:
  • Define and identify the different generations in the workplace
  • Determine the commonalities and clashes among all the groups
  • Decide how to adapt to the needs of the different groups
  • Formulate strategies to attract, recruit, and retain each generation
  • Identify future workplace demographics and improve preparedness in your organization
Section: MULTIGEN (19OCT17) -- Learn More...
Start Date: Oct 19, 2017 End Date: Oct 19, 2017 Tuition: $195.00
Campus: Executive Park Instructor: Nancy Colter Register
Section: MULTIGEN (07MAY18) -- Learn More...
Start Date: May 07, 2018 End Date: May 07, 2018 Tuition: $195.00
Campus: Executive Park Instructor: Nancy Colter Register

Managing Virtual Teams

One of the key challenges facing staff in current and future workplaces is working within and across virtual teams with members in different locations or work groups. This course will provide participants with the knowledge and practical skills to contribute to and lead effective, respectful and productive work environments regardless of where team members are physically located. This course will also provide individuals with an understanding of the competencies and capabilities needed to manage in a global, virtual, and matrixed organizational environment.

    After this class, students will be able to:
  • Describe the characteristics, benefits, and challenges related to remote teams
  • Assess the organizations and their own practices related to managing remote teams
  • Apply a variety of communication tools and management techniques to engage remote team members
  • Understand how to build and develop relationships with remote employees by establishing team charters and communication protocols, developing and maintaining trust and applying effective conflict resolution techniques
  • Balance the competencies required and decision making criteria in traditional management with those required to be effective in the matrix management role
  • Explore the effect of different behavioral styles on managing virtual employees
  • Establish and promote results oriented management and accountability
Section: VIRTUALTEAMS (19OCT17) -- Learn More...
Start Date: Oct 19, 2017 End Date: Oct 19, 2017 Tuition: $195.00
Campus: Executive Park Instructor: Nancy Colter Register

Managing Your Time and Productivity

Too much to do, working too many hours, multi-tasking to get things done but it is still not enough? High levels of stress and poor productivity are eventual results. This course will help you identify strategies you can use to manage your time and optimize productivity. The key to managing your time and productivity is gaining control over the habits and activities that cause you to waste time and managing all the tasks you have to get done.

Participants will learn how to prioritize, plan and focus their time more effectively and use tools and techniques to eliminate productivity bottlenecks. Participants will also learn how their unique time style drives and affects their daily interactions and can assist in guiding improved productivity. In addition, participants will develop an individualized action plan to support their new found skills in the workplace and to maintain an increased level of productivity and personal satisfaction.

After this class, you will be able to:

  • Appreciate the difference between time management, productivity and self management.
  • Establish productivity habits by identifying and learning to focus on control techniques that increase effectiveness.
  • Streamline and create workflow processes that help increase effectiveness as a professional in any business environment.
  • Determine their time style and coordinate an effective time management system.
  • Identify productivity bottlenecks and causes of wasted time.
  • Adopt behavioral strategies and techniques to handle biggest time wasters.
  • Create productivity boosting work environments and use simple technology to maintain control.
  • Develop a personal action plan for mastering new techniques and applying to their work environment.
Section: TIMEPROD (24AUG17) -- Learn More...
Start Date: Aug 24, 2017 End Date: Aug 24, 2017 Tuition: $375.00
Campus: Executive Park Instructor: Nancy Colter Register
Section: TIMEPROD (13NOV17) -- Learn More...
Start Date: Nov 13, 2017 End Date: Nov 13, 2017 Tuition: $375.00
Campus: Executive Park Instructor: Nancy Colter Register

Training Design for Trainers

You're the expert in your field and now you're being asked to train others. The only problem? You're not a trainer! If your current or future responsibilities have you designing training programs this interactive, "hands-on" course will introduce the basic tools you need to design effective training using the components of the ADDIE model. Discover how adults learn, how to develop materials in an organized manner, methods and options available for delivering the program, how to handle problematic participant behaviors and measure your training programs’ success. At the conclusion of the course, participants will put theory into practice and create their own training outline.

After this class, you will be able to:
  • Appraise your current skill level in the basic competencies for trainers as identified by the American Society for Training and Development (ASTD)
  • Write learning objectives for a training program using the “task”, “condition” and “degree” criteria
  • Incorporate the eight intelligences as described by Howard Gardner in the design and delivery of a training program
  • Incorporate the three learning styles (visual, auditory, and tactile/kinesthetic) in the design and delivery of a training program
  • Create a training program outline using a simplified version of the ADDIE model
  • Address problematic participant behaviors during a training session
  • Measure the results of training for learning and bottom –line results
  • Strategies for effective delivery of the training program
Section: TRAINDESIGN (06NOV17) -- Learn More...
Start Date: Nov 06, 2017 End Date: Nov 06, 2017 Tuition: $375.00
Campus: Executive Park Instructor: Nancy Colter Register

Win-Win Negotiations

In the diverse yet interconnected marketplace of the Twenty-first Century, no set of problem-solving skills is more important than negotiation. Win-Win Negotiation is a specific strategy, which uses carefully defined skills to produce results beneficial to everyone in a negotiation scenario. This course builds on the basic skills and concepts of conflict management and teaches participants how to create agreements that satisfy all parties. This course utilizes the book Getting to Yes as a learning resource, and includes video examples, case studies, role-plays and simulations to help participants achieve their learning goals.

CLICK HERE TO PURCHASE REQUIRED BOOK

After this class, you will be able to:
  • Describe Win-Win Negotiation
  • Use Win-Win Strategies to achieve mutually beneficial results
  • Stay tough on the problem, but easy on the people
  • Leverage their negotiating power
  • Develop a negotiation plan
Section: WINWIN (14AUG17) -- Learn More...
Start Date: Aug 14, 2017 End Date: Aug 14, 2017 Tuition: $375.00
Campus: Executive Park Instructor: Nancy Green Register
Section: WINWIN (08NOV17) -- Learn More...
Start Date: Nov 08, 2017 End Date: Nov 08, 2017 Tuition: $375.00
Campus: Executive Park Instructor: Nancy Green Register

Transformational Leadership - Inspiring Your Team

Transformational leadership techniques encourage leaders to achieve excellence by successfully engaging and motivating people. While other management theories rely on “telling” others what to do, the transformational methodology taps into amazing sources of drive and commitment by selling employees on both the vision and value of individual roles. Our interactive course examines how and when to utilize this approach for maximum leadership effectiveness, thereby generating significant buy-in and workforce ownership.

Class begins with a comparison of common leadership styles; we’ll then utilize tools and techniques to help you develop and implement a transformational leadership plan in your own workplace.

After this class, you will be able to:
  • Compare and contrast common leadership styles
  • Define transformational leadership
  • Use tools and techniques to implement the four components of transformational leadership:
    • Intellectual stimulation
    • Individualized consideration
    • Inspirational motivation
    • Idealized influence
  • Develop a plan to implement transformational leadership