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Course Catalog

Business Communications Electives

Business Communications Elective Courses.

Essentials of Conflict Management

Conflict management is the practice of identifying and handling conflict in a sensible, equitable, and efficient manner. While conflict is inevitable in the workplace, the way conflict is managed can distinguish good workplaces from great workplaces. Participants will learn to analyze conflict to understand the issues and emotions involved. Then, they will learn to resolve conflict using a proven 4-step method. This course allows participants to explore their personal conflict management style and develop skills to manage conflict more effectively.


After this course, students will be able to:

  • Identify their conflict style.
  • Recognize the conflict styles of others in order to respond in the most effective way.
  • Assess work-related conflict situations and apply an effective conflict mode to resolve the conflict.
  • Practice using different conflict modes.
  • Develop skills to effectively manage conflict in the workplace by using a proven four step method.
Section: CONFLICTMGMT (07FEB18) -- Learn More...
Start Date: Feb 07, 2018 End Date: Feb 07, 2018 Tuition: $195.00
Campus: Executive Park Instructor: Nancy Colter Register

Leading Through Change

In every organization today, regardless of size, industry or location, change is a constant. Managers must recognize change and help their employees deal with it in a realistic and strategic manner using sound principles and workable tools. Managers must realize that people don’t resist change as much as they resist being changed. All of us respond to change differently. We don’t start at the same place, adapt at the same pace or end up in the same place. Organizational leaders don’t control change or uncertainty; rather they guide, shape and influence it.

After this class, you will be able to:
  • Recognize the impact that change has on managers and employees and how it might affect customers and other stakeholders
  • Identify their behavioral style and how they and other styles respond to change
  • Identify the actions managers can take to enable a healthy personal response to change for themselves and their employees
  • Implement a plan for handling resistors
  • Develop resiliency in themselves and those affected by change
Section: CHANGEMGR (14OCT17) -- Learn More...
Start Date: Oct 14, 2017 End Date: Oct 14, 2017 Tuition: $195.00
Campus: Executive Park Instructor: Nancy Colter Register

Managing Difficult Conversations and Situations

Difficult situations often arise in the workplace. This course addresses the more common situations and people and identifies strategies for dealing with them. Participants in this course will be exposed to the basic communication strategies that can work across all difficult behavior situations. This will help participants realize that the more proficient we are at managing ourselves the more confident we become managing difficult conversations and situations. Participants will look back at this practical course with a real sense of satisfaction and gratitude! Learn how to have open, robust and fearless conversations.

After this class, you will be able to:
  • Understand how and why we use confrontation language and escalate situations.
  • Create prevention strategies to handle sensitive issues to avoid escalation and recognize problems before they become a crisis.
  • Determine the manner in which they come across to others.
  • Identify and perform the three line assertion communication technique to conduct difficult conversations.
  • Identify the most common types of difficult conversations in their organizations and apply strategies for dealing with them.
Section: DIFFCONSIT (08DEC17) -- Learn More...
Start Date: Dec 08, 2017 End Date: Dec 08, 2017 Tuition: $375.00
Campus: Executive Park Instructor: Nancy Colter Register

Microsoft PowerPoint: PowerPoint Power

Note: This is a combination soft and technical skills class; basic experience in Microsoft Office is required.

You’ll create your own PowerPoint presentation and template to help with your branding and customization of PowerPoint.

We’ll learn the new interface including the Ribbon, the Tabs, and other important new elements. As we build our presentation, we’ll learn how to present using PowerPoint’s slide show options and create interactive slides with the web and other applications. Our slides will include: Charts, Diagrams, Photos, Clip Art, Text, Bullets and Numbers, Tables, Sound, and Movies.

We’ll discuss the importance of color, animation, and presenting with PowerPoint. You’ll not only learn how to create a dynamic PowerPoint presentation from scratch but also how to present your presentation like a pro.
Section: MS-POWERPOINT (06DEC17) -- Learn More...
Start Date: Dec 06, 2017 End Date: Dec 13, 2017 Tuition: $495.00
Campus: Executive Park Instructor: Greg Creech Register

Powerful Presentations: Create, Design, Succeed

To exceed audience expectations and succeed in your presentation goals, you need both inspiring delivery and compelling content. In this interactive class you will design a captivating presentation using the Powerful Presentation Design method, a proven process that starts with creativity and ends with a finished (and polished) product. Simplify and energize your PowerPoint slide shows and capture your audience’s attention with relevant messages. Learn how to avoid “Eyes-Glazed-Over-Syndrome” by reporting data in ways that bring life to your presentations. Take this method to your workplace and replicate it! Join us to refine your skills and make your presentations soar.

After this class, participants will be able to:
  • Design an authentic, memorable, and impactful presentation from start to finish using the Powerful Presentation Design method.
  • Produce visual aids that add significant value to a presentation.
  • Report and interpret data effectively and with excitement.
  • Replicate the methods from this course each time they design a presentation in the future.
Section: PRESENTDESIGN (25JAN18) -- Learn More...
Start Date: Jan 25, 2018 End Date: Jan 25, 2018 Tuition: $395.00
Campus: Executive Park Instructor: Vicki Flier Hudson Register

Powerful Presentations: Deliver, Persuade, Inspire

A persuasive presentation requires more than standing on a stage with prepared notes. Whether in a meeting, on the phone, or in front of a crowd of hundreds, we must communicate effectively for our ideas to inspire. Compelling presentation skills earn respect and can take you to new heights in your professional and personal life. In this course, we explore “whole-level” presentations: making use of voice, body language and intellect to persuade your audience and maximize your potential. Rise above the rest with the power of presentation!

After this class, participants will be able to:
  • Identify limiting mindsets and explain the root causes of their fear of public speaking.
  • Build confidence in their presentation skills through their use of self-evaluation, feedback and practice exercises.
  • Enhance their presentation success by engaging in “whole-level” presentations using voice, body language, breathing exercises, imagination, stories and other tools.
  • Maximize the impact of their presentations through development of benefit-oriented content.
Section: PRESENT1 (07DEC17) -- Learn More...
Start Date: Dec 07, 2017 End Date: Dec 07, 2017 Tuition: $395.00
Campus: Executive Park Instructor: Vicki Flier Hudson Register
Section: PRESENT1 (15MAR18) -- Learn More...
Start Date: Mar 15, 2018 End Date: Mar 15, 2018 Tuition: $395.00
Campus: Executive Park Instructor: Vicki Flier Hudson Register

Project Management: Communications Tools & Techniques

Project Communications is one of the most important fundamental activities in successful project execution. Effective and appropriate project stakeholders’ communications is a critical success factor for project managers in meeting goals and objectives. Utilizing standard communication skills, tools and techniques to set and maintain expectations provides a cohesive project environment and a better chance for success.

In this class, students will learn how to communicate effectively in a project environment. Through a combination of role play, lecture, and exercises, participants will hone their communication skills and learn best practices to successfully manage projects.

After this class, you will be able to:
  • Plan appropriate communications on a Project
  • Apply common Tools and Techniques to manage project communications
  • Implement best practices to control communications throughout the project lifecycle
Section: PROJECTCOMM (04NOV17) -- Learn More...
Start Date: Nov 04, 2017 End Date: Nov 04, 2017 Tuition: $425.00
Campus: Executive Park Instructor: John Kailey Register

The Power of Personal Brand

In this course you will learn what a personal brand is, what the benefits are in having a clearly defined brand, and how to build and manage your own. You will leave with a new understanding of yourself as an individual and as a business entity, a provider of business services. You will also gain an understanding of how to use your brand to promote yourself and/or services. This class discusses the power of having an outstanding brand, something that companies have known and used for years, and maps it onto the individual for increase effectiveness, success and personal power.
Section: PERSBRAND (05DEC17) -- Learn More...
Start Date: Dec 05, 2017 End Date: Dec 05, 2017 Tuition: $195.00
Campus: Executive Park Instructor: Katie Karppala Register

Win-Win Negotiations

In the diverse yet interconnected marketplace of the Twenty-first Century, no set of problem-solving skills is more important than negotiation. Win-Win Negotiation is a specific strategy, which uses carefully defined skills to produce results beneficial to everyone in a negotiation scenario. This course builds on the basic skills and concepts of conflict management and teaches participants how to create agreements that satisfy all parties. This course utilizes the book Getting to Yes as a learning resource, and includes video examples, case studies, role-plays and simulations to help participants achieve their learning goals.


After this class, you will be able to:
  • Describe Win-Win Negotiation
  • Use Win-Win Strategies to achieve mutually beneficial results
  • Stay tough on the problem, but easy on the people
  • Leverage their negotiating power
  • Develop a negotiation plan
Section: WINWIN (08NOV17) -- Learn More...
Start Date: Nov 08, 2017 End Date: Nov 08, 2017 Tuition: $375.00
Campus: Executive Park Instructor: Nancy Green Register

Writing for the Web

The two most common mistakes writers make when they write for the web are: writing copy that is too long and lacks consistency. Not only will you learn how to write clear, concise copy that sells products and services and targets the appropriate audience, but you'll also learn to keep messages consistent across multiple mediums. This course teaches you to write effective web content, blogs, e-blasts and online ads.

After this class, you will be able to:
  • Analyze the intended audience to create an audience profile.
  • Begin the writing process by brainstorming ideas.
  • Use best practices techniques to write clear and active sentences.
  • Identify and avoid the most common grammar mistakes.
  • Construct content using brand and strategic messaging.
  • Write headlines, web page and landing page content.
  • Compose attention-grabbing e-blast content.
  • Write social media posts and ads.

Section: WRITINGFORWEB (03DEC17) -- Learn More...
Start Date: Dec 03, 2017 End Date: Dec 03, 2017 Tuition: $375.00
Campus: Executive Park Instructor: Claire R Barth Register

Your Image is a Communication Tool

Your image communicates messages about who you are as perceived by others and even yourself. You want to ensure these messages are consistent with your character, values, and what you have to offer. In this workshop, you will review the basic ingredients of nonverbal communication, better understand your own “filters,” and learn how judgments are formulated from visual impressions. This powerful information equips you to better understand the messages that you are sending out, and more effectively interpret the nonverbal messages you are receiving.

After this class, you will be able to:

  • Identify the basic elements of non-verbal communication
  • Identify their own filter in communication
  • Know how to increase positive communications in different environments
  • Be able to use image to strengthen brand professionally and personally
  • Identify ways to create stronger connections in relationships through communication
  • Learn strategies to manage their image
Section: IMAGECOMM (05DEC17) -- Learn More...
Start Date: Dec 05, 2017 End Date: Dec 05, 2017 Tuition: $195.00
Campus: Executive Park Instructor: Katie Karppala Register

Managing Virtual Teams

One of the key challenges facing staff in current and future workplaces is working within and across virtual teams with members in different locations or work groups. This course will provide participants with the knowledge and practical skills to contribute to and lead effective, respectful and productive work environments regardless of where team members are physically located. This course will also provide individuals with an understanding of the competencies and capabilities needed to manage in a global, virtual, and matrixed organizational environment.

    After this class, students will be able to:
  • Describe the characteristics, benefits, and challenges related to remote teams
  • Assess the organizations and their own practices related to managing remote teams
  • Apply a variety of communication tools and management techniques to engage remote team members
  • Understand how to build and develop relationships with remote employees by establishing team charters and communication protocols, developing and maintaining trust and applying effective conflict resolution techniques
  • Balance the competencies required and decision making criteria in traditional management with those required to be effective in the matrix management role
  • Explore the effect of different behavioral styles on managing virtual employees
  • Establish and promote results oriented management and accountability