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Course Catalog

Business Communications

Business Communications Core Courses.

Better Business Writing

This hands-on writing workshop helps participants hone skills for writing to target business audiences. The interactive teaching style utilized provides direction on generating written communications that more effectively positions the message and the writer. Participants learn to write succinctly to their readers, declutter their writing, and convey their points clearly, concisely, and positively.

After this class, you will be able to:

  • Identify five elements for creating concise, relationship-driven writing to incorporate into existing writing approaches
  • Motivate a reader by developing effective, audience-driven wording, style, and tone
  • Make writing more effective by reducing unnecessary words, phrases, and thought processes that bore or bog down the audience
  • Reduce writing and rewriting time by organizing thoughts effectively before writing
  • Demonstrate improved personal writing habits through individual feedback received on external and internal communications

Class is limited to 15 participants.
Section: BUSWRIT (18AUG17) -- Learn More...
Start Date: Aug 18, 2017 End Date: Aug 18, 2017 Tuition: $395.00
Campus: Executive Park Instructor: Claudia Coplon Clements Register
Section: BUSWRIT (15SEP17) -- Learn More...
Start Date: Sep 15, 2017 End Date: Sep 15, 2017 Tuition: $395.00
Campus: Executive Park Instructor: Claudia Coplon Clements Register
Section: BUSWRIT (10NOV17) -- Learn More...
Start Date: Nov 10, 2017 End Date: Nov 10, 2017 Tuition: $395.00
Campus: Executive Park Instructor: Claudia Coplon Clements Register
Section: BUSWRIT (08DEC17) -- Learn More...
Start Date: Dec 08, 2017 End Date: Dec 08, 2017 Tuition: $395.00
Campus: Executive Park Instructor: Claudia Coplon Clements Register

Emotional Intelligence

Emotional intelligence is a critical factor in career success and management effectiveness. High emotional intelligence creates increased resilience in the face of change, enhanced work performance, and greater management impact. And best of all, emotional intelligence can be learned! This experiential course will start you on your journey to growing your emotional intelligence. You will receive a personal assessment of your current emotional intelligence, and you will be guided in creating a personalized plan for continued growth.

Completion of a brief, online assessment prior to the course is required; to ensure timely analysis, we recommend enrolling at least 3-5 days prior to course start date.

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After this class, you will be able to:
  • Identify the strengths and limitations of your emotional intelligence
  • Increase self-awareness and self-control
  • Work more effectively in stressful situations and with difficult people
  • Develop an ongoing plan for continued growth and effectiveness as a leader
Section: EMOTINTELL (14AUG17) -- Learn More...
Start Date: Aug 14, 2017 End Date: Aug 14, 2017 Tuition: $425.00
Campus: Executive Park Instructor: Katie Karppala Register
Section: EMOTINTELL (09NOV17) -- Learn More...
Start Date: Nov 09, 2017 End Date: Nov 09, 2017 Tuition: $425.00
Campus: Executive Park Instructor: Katie Karppala Register
Section: EMOTINTELL (06FEB18) -- Learn More...
Start Date: Feb 06, 2018 End Date: Feb 06, 2018 Tuition: $425.00
Campus: Executive Park Instructor: Katie Karppala Register

Improving Your Listening Skills

Improving Your Listening Skills provides individuals with the key to clear communication through developing an understanding of effective listening techniques. This session is designed to help people understand their priorities and biases in a conversation, the unspoken messages they send to others when listening, and all of the information they might be missing without ever realizing it. Further, participants are given the practice they need to hone their skills in five distinct listening approaches and internalize the situations that call for each. And ultimately, people come away with the communication skills they need to build more synchronized, productive relationships.

Completion of a brief, online assessment prior to the course is required; to ensure timely analysis, we recommend enrolling at least 3-5 days prior to course start date.

After this course, participants will be able to:
  • Recognize the importance of developing good listening skills by reflecting on their past listening experiences
  • Discover the five different listening approaches used in communication and the specific characteristics of each approach
  • Discover their most natural listening approaches
  • Explore their strengths and challenges as listeners
  • Identify effective listening approaches and behaviors, and practice modifying their listening approaches to meet the communication needs of team members
  • Create action plans to improve their ability to communicate effectively to all team members by using different listening approaches
Section: LISTEN (04AUG17) -- Learn More...
Start Date: Aug 04, 2017 End Date: Aug 04, 2017 Tuition: $195.00
Campus: Executive Park Instructor: Nancy Colter Register
Section: LISTEN (04DEC17) -- Learn More...
Start Date: Dec 04, 2017 End Date: Dec 04, 2017 Tuition: $195.00
Campus: Executive Park Instructor: Nancy Colter Register

Influencing Others

It is not uncommon to spend a lot of our time trying to resolve differences with others and attempting to convince other people to do something in a way that results in a favorable conclusion for both parties. To deal with these situations in an appropriate manner requires us to be able to understand and apply different situational techniques to effectively influence others. This application-based workshop will provide individuals with the proven tools necessary to enhance their persuasive skills with others and achieve successful outcomes.

After this class, you will be able to:
  • recognize how perceptions and impressions affect us and others
  • create increased situational awareness
  • apply applicable influencing techniques to various situations
Section: INFLUENCE (22AUG17) -- Learn More...
Start Date: Aug 22, 2017 End Date: Aug 22, 2017 Tuition: $375.00
Campus: Executive Park Instructor: Bobby Peterson Register
Section: INFLUENCE (27MAR18) -- Learn More...
Start Date: Mar 27, 2018 End Date: Mar 27, 2018 Tuition: $375.00
Campus: Executive Park Instructor: Bobby Peterson Register

Managing Multi-Generations

In today’s workplace there are several different generations all trying to work together. Like a family, each member has its differences. These differences pose challenges for organizations today. These differences can also present one of the best sources for opportunity and creativity if used and cultivated correctly. In this session we will learning how to define each generation, understand their similarities and differences and explore what each generation needs and is looking for from an organization. This will allow you and your organization to create an environment that is conducive to attract and retain employees from each generation.

After this class, you will be able to:
  • Define and identify the different generations in the workplace
  • Determine the commonalities and clashes among all the groups
  • Decide how to adapt to the needs of the different groups
  • Formulate strategies to attract, recruit, and retain each generation
  • Identify future workplace demographics and improve preparedness in your organization
Section: MULTIGEN (19OCT17) -- Learn More...
Start Date: Oct 19, 2017 End Date: Oct 19, 2017 Tuition: $195.00
Campus: Executive Park Instructor: Nancy Colter Register
Section: MULTIGEN (07MAY18) -- Learn More...
Start Date: May 07, 2018 End Date: May 07, 2018 Tuition: $195.00
Campus: Executive Park Instructor: Nancy Colter Register

Managing Virtual Teams

One of the key challenges facing staff in current and future workplaces is working within and across virtual teams with members in different locations or work groups. This course will provide participants with the knowledge and practical skills to contribute to and lead effective, respectful and productive work environments regardless of where team members are physically located. This course will also provide individuals with an understanding of the competencies and capabilities needed to manage in a global, virtual, and matrixed organizational environment.

    After this class, students will be able to:
  • Describe the characteristics, benefits, and challenges related to remote teams
  • Assess the organizations and their own practices related to managing remote teams
  • Apply a variety of communication tools and management techniques to engage remote team members
  • Understand how to build and develop relationships with remote employees by establishing team charters and communication protocols, developing and maintaining trust and applying effective conflict resolution techniques
  • Balance the competencies required and decision making criteria in traditional management with those required to be effective in the matrix management role
  • Explore the effect of different behavioral styles on managing virtual employees
  • Establish and promote results oriented management and accountability
Section: VIRTUALTEAMS (19OCT17) -- Learn More...
Start Date: Oct 19, 2017 End Date: Oct 19, 2017 Tuition: $195.00
Campus: Executive Park Instructor: Nancy Colter Register

Strategic Communications in the Workplace

Communication is more than talking and listening. Genuine communication requires a deep understanding of another person’s perspective. But when you take into consideration all of our biases, behavioral idiosyncrasies, unspoken emotions, and personal agendas, this can seem almost impossible to achieve. The communications assessment instrument called DiSC© helps people understand each other on a more fundamental level. This course develops the skills to read other people and see how others interpret their behaviors. It creates a deep seated appreciation for the needs of their co-workers. Ultimately, the program helps participants adapt their communication styles in a way that creates an enduring working alliance among team members and fosters a deeper sense of organizational engagement.

Completion of a brief, online assessment prior to the course is required; to ensure timely analysis, we recommend enrolling at least 3-5 days prior to course start date.

After this class, you will be able to:
  • Understand the DiSC© model of human nature and develop an appreciation for personal differences
  • Evaluate your unique DiSC© assessment to understand how your behavior is interpreted by team members
  • Gain an understanding for why your co-workers act the way they do
  • Recognize the distinct styles of communication that are effective and ineffective with each style
  • Develop specific communication strategies that build a culture of trust and collaboration
Section: STRATCOMM (01AUG17) -- Learn More...
Start Date: Aug 01, 2017 End Date: Aug 01, 2017 Tuition: $395.00
Campus: Executive Park Instructor: Nancy Colter Register
Section: STRATCOMM (23OCT17) -- Learn More...
Start Date: Oct 23, 2017 End Date: Oct 23, 2017 Tuition: $395.00
Campus: Executive Park Instructor: Nancy Colter Register
Section: STRATCOMM (14DEC17) -- Learn More...
Start Date: Dec 14, 2017 End Date: Dec 14, 2017 Tuition: $395.00
Campus: Executive Park Instructor: Nancy Colter Register