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Course Catalog

Human Resources Electives

Human resource management courses such as PHR/SPHR Certification, Project Management, Managing Difficult Conversations and Situations, Strategic Planning, Leadership, Win-Win Negotiations classes.

Behavioral Interviewing for Hiring Professionals

This course is designed to provide individuals involved in the hiring process with the resources and tools to make the best hiring decisions possible. It will provide the tools for hiring managers, recruiters and every member of the interviewing team to recruit top performers. This course uses behavioral based interviewing which emphasizes a focus on in-depth questioning to assist in assessing the candidate’s fit and potential success.


After completing this program, participants will be able to:
  • Examine the importance of using a structured interview plan based on defining hiring criteria and performance standards needed for the position
  • Identify the necessary steps to create an effective interviewing process which emphasizes behavioral interviewing
  • Apply probing techniques to obtain behavioral examples from interviewees
  • Evaluate candidate’s knowledge, skills, and abilities through effective phone screens
  • Identify appropriate and inappropriate interview questions to remain legal
  • Build interviewing skills by conducting mock interviews
Section: INTERVIEWHIREP (03MAY18) -- Learn More...
Start Date: May 3, 2018 End Date: May 3, 2018 Tuition: $375.00
Campus: Executive Park Instructor: Nancy Colter Register

Coaching Effectively

Coaching is the one-on-one work of a manager to help employees’ efforts to improve their performance. Success in a changing business environment requires employees who are constantly learning and adapting. This course provides managers with powerful coaching techniques to teach, correct and motivate. Topics covered include following the five-step coaching plan, developing your own coaching skills, using the GROW Model for Coaching Conversations, and providing feedback.


After this class, you will be able to:
  • Define coaching
  • Follow a 5 step coaching process
  • Develop a coaching plan
  • Implement proactive coaching skills
Section: COACHING (15DEC17) -- Learn More...
Start Date: Dec 15, 2017 End Date: Dec 15, 2017 Tuition: $195.00
Campus: Executive Park Instructor: Nancy Green Register
Section: COACHING (05MAR18) -- Learn More...
Start Date: Mar 5, 2018 End Date: Mar 5, 2018 Tuition: $195.00
Campus: Executive Park Instructor: Nancy Green Register
Section: COACHING (05JUN18) -- Learn More...
Start Date: Jun 5, 2018 End Date: Jun 5, 2018 Tuition: $195.00
Campus: Executive Park Instructor: Nancy Green Register

Dealing with Difficult People

Anyone who struggles with the aggravation, frustration, and pain of dealing with a truly difficult person will look back at this workshop with a sense of satisfaction and gratitude. Do you dread certain situations at work or in your personal life because of hostile or unresponsive encounters or feel powerless to cope with behavior that consistently leaves you depressed and defeated? Learn to identify and handle the four most common types of difficult people, turn confrontation into constructive stepping stones to conflict resolution, be a catalyst for changing difficult behavior, and understand what really triggers difficult people to behave negatively.

After this class, you will be able to:
  • Define what a difficult person is and what makes some people.
  • Identify the most common types of difficult people and strategies for dealing with them.
  • Recognize key causes of communication problems in the workplace and outline thoughtful, effective strategies for resolving them.
  • Assess their basic communication style and utilize this knowledge to communicate and address different types of people in any work situation.
  • Apply techniques for dealing with difficult people through the use of role plays and in-class action planning.
Section: DIFFPEOPLE (07FEB18) -- Learn More...
Start Date: Feb 7, 2018 End Date: Feb 7, 2018 Tuition: $195.00
Campus: Executive Park Instructor: Nancy Colter Register
Section: DIFFPEOPLE (31AUG18) -- Learn More...
Start Date: Aug 31, 2018 End Date: Aug 31, 2018 Tuition: $195.00
Campus: Executive Park Instructor: Nancy Colter Register

Delegating Effectively

Delegation is the practice of turning over your tasks and/or authority to employees. Many managers struggle with delegation because of a fear of losing control or a desire to "own" the process. However, managers can accomplish more and develop their employees' skills by learning to better delegate. This course explores the benefits and barriers to delegation, the importance of authority and responsibility, as well as strategies and tools for implementing delegation. Participants leave with a four-step delegation plan to use immediately.


After this class, you will be able to:
  • Define delegation & examine its benefits
  • Assess your delegation skills/experience
  • Explore the role of communication in delegating
  • Apply the 8-step delegation process
  • Integrate the 5 levels of authority model
  • Practice delegation skills
  • Overcome resistance
Section: DELEGATING (15DEC17) -- Learn More...
Start Date: Dec 15, 2017 End Date: Dec 15, 2017 Tuition: $195.00
Campus: Executive Park Instructor: Nancy Green Register
Section: DELEGATING (05MAR18) -- Learn More...
Start Date: Mar 5, 2018 End Date: Mar 5, 2018 Tuition: $195.00
Campus: Executive Park Instructor: Nancy Green Register
Section: DELEGATING (05JUN18) -- Learn More...
Start Date: Jun 5, 2018 End Date: Jun 5, 2018 Tuition: $195.00
Campus: Executive Park Instructor: Nancy Green Register

Emotional Intelligence

Emotional intelligence is a critical factor in career success and management effectiveness. High emotional intelligence creates increased resilience in the face of change, enhanced work performance, and greater management impact. And best of all, emotional intelligence can be learned! This experiential course will start you on your journey to growing your emotional intelligence. You will receive a personal assessment of your current emotional intelligence, and you will be guided in creating a personalized plan for continued growth.

Completion of a brief, online assessment prior to the course is required; to ensure timely analysis, we recommend enrolling at least 3-5 days prior to course start date.

CLICK HERE FOR REQUIRED BOOK

After this class, you will be able to:
  • Identify the strengths and limitations of your emotional intelligence
  • Increase self-awareness and self-control
  • Work more effectively in stressful situations and with difficult people
  • Develop an ongoing plan for continued growth and effectiveness as a leader
Section: EMOTINTELL (06FEB18) -- Learn More...
Start Date: Feb 6, 2018 End Date: Feb 6, 2018 Tuition: $425.00
Campus: Executive Park Instructor: Katie Karppala Register
Section: EMOTINTELL (07JUN18) -- Learn More...
Start Date: Jun 7, 2018 End Date: Jun 7, 2018 Tuition: $425.00
Campus: Executive Park Instructor: Katie Karppala Register
Section: EMOTINTELL (30AUG18) -- Learn More...
Start Date: Aug 30, 2018 End Date: Aug 30, 2018 Tuition: $425.00
Campus: Executive Park Instructor: Katie Karppala Register

Essentials of Conflict Management

Conflict management is the practice of identifying and handling conflict in a sensible, equitable, and efficient manner. While conflict is inevitable in the workplace, the way conflict is managed can distinguish good workplaces from great workplaces. Participants will learn to analyze conflict to understand the issues and emotions involved. Then, they will learn to resolve conflict using a proven 4-step method. This course allows participants to explore their personal conflict management style and develop skills to manage conflict more effectively.

 

After this course, students will be able to:

  • Identify their conflict style.
  • Recognize the conflict styles of others in order to respond in the most effective way.
  • Assess work-related conflict situations and apply an effective conflict mode to resolve the conflict.
  • Practice using different conflict modes.
  • Develop skills to effectively manage conflict in the workplace by using a proven four step method.
Section: CONFLICTMGMT (07FEB18) -- Learn More...
Start Date: Feb 7, 2018 End Date: Feb 7, 2018 Tuition: $195.00
Campus: Executive Park Instructor: Nancy Colter Register
Section: CONFLICTMGMT (31AUG18) -- Learn More...
Start Date: Aug 31, 2018 End Date: Aug 31, 2018 Tuition: $195.00
Campus: Executive Park Instructor: Nancy Colter Register

Essentials of Leadership for Managers

Leadership is a critical part of helping employees achieve higher performance levels. This interactive workshop helps supervisors and managers build the skills they need to be effective leaders and explore their own leadership potential. The course is built on the book Developing the Leader Within You, which should be brought by each participant to class. Participants will also complete a detailed self-assessment to receive feedback about their own leadership style and its effectiveness in their role of leading others.

Completion of a brief, online assessment prior to the course is required; to ensure timely analysis, we recommend enrolling at least 3-5 days prior to course start date.

CLICK HERE TO PURCHASE REQUIRED BOOK

After this class, you will be able to:
  • Identify essential leadership qualities for success
  • Draw from critical leadership behaviors, including setting priorities, creating positive change, solving problems through others, and developing people
  • Bring out the best in their employees
  • Analyze their own leadership style and create a plan for developing it further
Section: LEADERMG (11DEC17) -- Learn More...
Start Date: Dec 11, 2017 End Date: Dec 12, 2017 Tuition: $825.00
Campus: Executive Park Instructor: Nancy Green Register
Section: LEADERMG (16APR18) -- Learn More...
Start Date: Apr 16, 2018 End Date: Apr 17, 2018 Tuition: $825.00
Campus: Executive Park Instructor: Nancy Green Register
Section: LEADERMG (12JUN18) -- Learn More...
Start Date: Jun 12, 2018 End Date: Jun 13, 2018 Tuition: $825.00
Campus: Executive Park Instructor: Nancy Green Register
Section: LEADERMG (13AUG18) -- Learn More...
Start Date: Aug 13, 2018 End Date: Aug 14, 2018 Tuition: $825.00
Campus: Executive Park Instructor: Nancy Green Register

Essentials of Strategic Planning for Managers

No one plans to fail, but many people fail to plan. In these difficult economic times, the Strategic Planning Process is more critical than ever. This hands-on course is designed for professionals at all levels to learn how to apply the Strategic Planning Process. It offers a step-by-step guide to assist you in translating basic concepts and visions into a concrete plan for action to help you reach your objectives.


After this class, you will be able to:
  • Formulate realistic goals using the SWOT Analysis
  • Determine resources needed to achieve the goals
  • Develop an organizational structure to support achievement of the goals
  • Create the strategy
  • Develop an evaluation and monitoring process
  • Gain commitment to the planning process before, during, and after the process
Section: STRATPLAN (08MAY18) -- Learn More...
Start Date: May 8, 2018 End Date: May 8, 2018 Tuition: $375.00
Campus: Executive Park Instructor: Nancy Green Register

Executive Presence for the Non-Executive

As professionals progress through the early stages of their careers, performance and results often matter most. But moving forward, executive presence -- or lack thereof -- can significantly impact an individual’s career growth. Our introspective and engaging two-day course takes a close look at author Sylvia Ann Hewlett’s three pillars of executive presence: how you act (gravitas), how you speak (communication) and how you look (appearance). Join us to develop a specific plan for achieving the presence which executives admire: learn to project confidence, demonstrate emotional intelligence, command the room, polish your appearance and more as you strive for the ‘it’ factor in order to open executive-level doors.

Completion of a brief, online assessment prior to the course is required; to ensure timely analysis, we recommend enrolling at least 3-5 days prior to course start date.

After this class, you will be able to:
  • Define and explain Executive Presence
  • Develop a detailed plan for enhancing your executive presence in terms of your:
    • Gravitas (how you act)
    • Projecting confidence
    • Speaking truth to those in power
    • Demonstrating emotional intelligence
    • Excelling in difficult situations
    • Communication (how you speak)
    • Leveraging DiSC communication styles
    • Speaking skills
    • Commanding a room
    • Appearance (how you look)
    • Polish and grooming
    • Clothing
  • Develop strategies to overcome feedback failures to get honest, productive insight


CLICK HERE FOR REQUIRED BOOK

Section: EXECPRES (04DEC17) -- Learn More...
Start Date: Dec 4, 2017 End Date: Dec 11, 2017 Tuition: $995.00
Campus: Executive Park Instructor: Vicki Flier Hudson Register
Section: EXECPRES (15MAR18) -- Learn More...
Start Date: Mar 15, 2018 End Date: Mar 16, 2018 Tuition: $995.00
Campus: Executive Park Instructor: Nancy Green Register
Section: EXECPRES (20AUG18) -- Learn More...
Start Date: Aug 20, 2018 End Date: Aug 21, 2018 Tuition: $995.00
Campus: Executive Park Instructor: Nancy Green Register

Improving Your Listening Skills

Improving Your Listening Skills provides individuals with the key to clear communication through developing an understanding of effective listening techniques. This session is designed to help people understand their priorities and biases in a conversation, the unspoken messages they send to others when listening, and all of the information they might be missing without ever realizing it. Further, participants are given the practice they need to hone their skills in five distinct listening approaches and internalize the situations that call for each. And ultimately, people come away with the communication skills they need to build more synchronized, productive relationships.

Completion of a brief, online assessment prior to the course is required; to ensure timely analysis, we recommend enrolling at least 3-5 days prior to course start date.

After this course, participants will be able to:
  • Recognize the importance of developing good listening skills by reflecting on their past listening experiences
  • Discover the five different listening approaches used in communication and the specific characteristics of each approach
  • Discover their most natural listening approaches
  • Explore their strengths and challenges as listeners
  • Identify effective listening approaches and behaviors, and practice modifying their listening approaches to meet the communication needs of team members
  • Create action plans to improve their ability to communicate effectively to all team members by using different listening approaches
Section: LISTEN (04DEC17) -- Learn More...
Start Date: Dec 4, 2017 End Date: Dec 4, 2017 Tuition: $195.00
Campus: Executive Park Instructor: Nancy Colter Register
Section: LISTEN (10APR18) -- Learn More...
Start Date: Apr 10, 2018 End Date: Apr 10, 2018 Tuition: $195.00
Campus: Executive Park Instructor: Nancy Colter Register
Section: LISTEN (30JUL18) -- Learn More...
Start Date: Jul 30, 2018 End Date: Jul 30, 2018 Tuition: $195.00
Campus: Executive Park Instructor: Nancy Colter Register

Influencing Others

It is not uncommon to spend a lot of our time trying to resolve differences with others and attempting to convince other people to do something in a way that results in a favorable conclusion for both parties. To deal with these situations in an appropriate manner requires us to be able to understand and apply different situational techniques to effectively influence others. This application-based workshop will provide individuals with the proven tools necessary to enhance their persuasive skills with others and achieve successful outcomes.

After this class, you will be able to:
  • recognize how perceptions and impressions affect us and others
  • create increased situational awareness
  • apply applicable influencing techniques to various situations
Section: INFLUENCE (27MAR18) -- Learn More...
Start Date: Mar 27, 2018 End Date: Mar 27, 2018 Tuition: $375.00
Campus: Executive Park Instructor: Bobby Peterson Register
Section: INFLUENCE (21AUG18) -- Learn More...
Start Date: Aug 21, 2018 End Date: Aug 21, 2018 Tuition: $375.00
Campus: Executive Park Instructor: Bobby Peterson Register

Introduction to Project Management

Employees with essential Project Management skills are currently in high demand -- research has shown that having these project management standards in place will significantly improve the probability of a project being successfully completed; however, when these protocols are absent, the probability of failure increases. As a result, companies now realize that project management plays a critical role in both the delivery of projects as well as the success of the overall organization. In this introductory overview of project management, students will explore a sample PM methodology; as well as, the industry standard concepts and body of knowledge to approach future projects with more knowledge and confidence.

After this class, you will be able to:
  • Describe the basic concepts, techniques, and knowledge areas of project management
  • Describe a sample project management methodology and how to apply it within an organization
  • Describe the key activities and tasks, which support this sample PM approach
  • Identify key tools and templates used in managing projects
Section: PROJECTMGMT (27JAN18) -- Learn More...
Start Date: Jan 27, 2018 End Date: Jan 28, 2018 Tuition: $825.00
Campus: Executive Park Instructor: John Kailey Register
Section: PROJECTMGMT (10MAR18) -- Learn More...
Start Date: Mar 10, 2018 End Date: Mar 11, 2018 Tuition: $825.00
Campus: Executive Park Instructor: Michael Martin Register
Section: PROJECTMGMT (02JUN18) -- Learn More...
Start Date: Jun 2, 2018 End Date: Jun 3, 2018 Tuition: $825.00
Campus: Executive Park Instructor: Michael Martin Register
Section: PROJECTMGMT (28JUL18) -- Learn More...
Start Date: Jul 28, 2018 End Date: Jul 29, 2018 Tuition: $825.00
Campus: Executive Park Instructor: John Kailey Register

Investigating and Responding to Discrimination Charges

Has your organization been notified by the Equal Employment Opportunity Commission (EEOC) that a current or former employee has reported allegations of employment discrimination? Are you responding to those allegations as the employer’s representative? Our course focuses on building the knowledge and skills needed to properly and effectively respond to the issues presented, along with an overview of federal employment laws enforced by the EEOC. We’ll walk through the different stages of a charge and the resulting process: conducting the internal investigation, preparing the position statement, managing an on-site investigation and potential charge resolutions. Participants will be challenged to both develop a core strategy and begin writing a position statement.

After this class, students will be able to:

  • Identify stages of the EEOC Charge process
  • Identify key components of conducting an internal investigation
  • Understand key components of writing an effective position statement
Section: HRCHARGE (04JUN18) -- Learn More...
Start Date: Jun 4, 2018 End Date: Jun 4, 2018 Tuition: $195.00
Campus: Executive Park Instructor: Bridget Hawkins Register

Investigating Complaints in the Workplace

Join us for practical guidance concerning investigations of complaints in the workplace -- unfair treatment, sexual harassment, unequal pay, termination for cause, discrimination, and more. The course will provide an overview of federal employment laws -- including Title VII of the Civil Rights Acts – as well as how to establish non-discriminatory employment practices and strategies throughout the investigation process. Interactive training exercises, role play interviews, and other coursework will help boost your confidence while preparing you for a variety of critical situations.

After this class, students will be able to:

  • Identify triggers prompting a need for an investigation
  • Develop an investigation strategy
  • Interview all parties effectively (accused, complainant, witnesses, etc.)
  • Understand the role of documentation as part of the investigation
  • Document and communicate objective investigation findings
Section: HRCOMPLAINT (17MAY18) -- Learn More...
Start Date: May 17, 2018 End Date: May 17, 2018 Tuition: $195.00
Campus: Executive Park Instructor: Bridget Hawkins Register

Leading Through Change

In every organization today, regardless of size, industry or location, change is a constant. Managers must recognize change and help their employees deal with it in a realistic and strategic manner using sound principles and workable tools. Managers must realize that people don’t resist change as much as they resist being changed. All of us respond to change differently. We don’t start at the same place, adapt at the same pace or end up in the same place. Organizational leaders don’t control change or uncertainty; rather they guide, shape and influence it.

After this class, you will be able to:
  • Recognize the impact that change has on managers and employees and how it might affect customers and other stakeholders
  • Identify their behavioral style and how they and other styles respond to change
  • Identify the actions managers can take to enable a healthy personal response to change for themselves and their employees
  • Implement a plan for handling resistors
  • Develop resiliency in themselves and those affected by change
Section: CHANGEMGR (13FEB18) -- Learn More...
Start Date: Feb 13, 2018 End Date: Feb 13, 2018 Tuition: $195.00
Campus: Executive Park Instructor: Nancy Colter Register
Section: CHANGEMGR (01JUN18) -- Learn More...
Start Date: Jun 1, 2018 End Date: Jun 1, 2018 Tuition: $195.00
Campus: Executive Park Instructor: Nancy Colter Register

Lean Six Sigma White Belt Certificate

An introduction to Lean concepts and Six Sigma principles is vital for building a basic foundation for process improvement. Our course includes an overview of the DMAIC process Define, Measure, Analyze, Improve and Control which is integral to a Lean Six Sigma roll-out but can also be used as a stand-alone component of process improvement. Students will be taught the roadmap for a successful improvement deployment as well as the key roles and responsibilities of a Lean Six Sigma framework. Learn to identify waste and variation in a process and increase stakeholder satisfaction through practical tools and techniques.

After this class, you will be able to:
  • Apply Six Sigma and Lean concepts
  • Identify the fundamentals of the DMAIC framework: Define, Measure, Analyze, Improve, and Control
  • Use the roadmap for a successful improvement deployment
  • Construct the roles and responsibilities of a Lean Six Sigma framework
  • Formulate a plan for an improvement project
  • Demonstrate the identification of variation and waste in a process via an in-class simulation
  • Apply the basic steps to minimize waste and variation in a process
Section: LSSWB (19JAN18) -- Learn More...
Start Date: Jan 19, 2018 End Date: Jan 26, 2018 Tuition: $695.00
Campus: Executive ParkExecutive ParkStudents receive access to online modules via email Instructor: Jarvis Gray Register

Lean Six Sigma White Belt Certificate - Online

An introduction to Lean concepts and Six Sigma principles is vital for building a basic foundation for process improvement. Our course includes an overview of the DMAIC process Define, Measure, Analyze, Improve and Control which is integral to a Lean Six Sigma roll-out but can also be used as a stand-alone component of process improvement. Students will be taught the roadmap for a successful improvement deployment as well as the key roles and responsibilities of a Lean Six Sigma framework. Learn to identify waste and variation in a process and increase stakeholder satisfaction through practical tools and techniques. The course will be delivered in the online, instructor led classroom with the exception of two online self-paced modules.

After this class, you will be able to:
  • Apply Six Sigma and Lean concepts
  • Identify the fundamentals of the DMAIC framework: Define, Measure, Analyze, Improve, and Control
  • Use the roadmap for a successful improvement deployment
  • Construct the roles and responsibilities of a Lean Six Sigma framework
  • Formulate a plan for an improvement project
  • Demonstrate the identification of variation and waste in a process via an in-class simulation
  • Apply the basic steps to minimize waste and variation in a process
Section: DL-LSSWB (04APR18) -- Learn More...
Start Date: Apr 4, 2018 End Date: May 2, 2018 Tuition: $695.00
Campus: Online Instructor Led Instructor: Mark Eclavea Register
Section: DL-LSSWB (31JUL18) -- Learn More...
Start Date: Jul 31, 2018 End Date: Aug 28, 2018 Tuition: $695.00
Campus: Online Instructor Led Instructor: Brenda J. Brown Register

Managing Difficult Conversations and Situations

Difficult situations often arise in the workplace. This course addresses the more common situations and people and identifies strategies for dealing with them. Participants in this course will be exposed to the basic communication strategies that can work across all difficult behavior situations. This will help participants realize that the more proficient we are at managing ourselves the more confident we become managing difficult conversations and situations. Participants will look back at this practical course with a real sense of satisfaction and gratitude! Learn how to have open, robust and fearless conversations.


After this class, you will be able to:
  • Understand how and why we use confrontation language and escalate situations.
  • Create prevention strategies to handle sensitive issues to avoid escalation and recognize problems before they become a crisis.
  • Determine the manner in which they come across to others.
  • Identify and perform the three line assertion communication technique to conduct difficult conversations.
  • Identify the most common types of difficult conversations in their organizations and apply strategies for dealing with them.
Section: DIFFCONSIT (08DEC17) -- Learn More...
Start Date: Dec 8, 2017 End Date: Dec 8, 2017 Tuition: $375.00
Campus: Executive Park Instructor: Nancy Colter Register
Section: DIFFCONSIT (16JUL18) -- Learn More...
Start Date: Jul 16, 2018 End Date: Jul 16, 2018 Tuition: $375.00
Campus: Executive Park Instructor: Nancy Colter Register

Managing Diverse Behavioral Styles

Once managers have a thorough understanding of themselves, they can use DiSC to help manage the people they work with. When managers are able to accurately read the DiSC style, fears, goals, and needs of their employees, they can remove barriers to performance and adjust their management approach for more productive interactions. Learning to adapt their management approach to match the abilities and motivation of employees will help reduce opposition and resistance. Learn when to most effectively use Directing, Coaching, Supporting, and Delegating approaches.

DiSC can help managers gauge the needs of their key contributors in the organization and identify any potential obstacles that may be holding them back. An understanding of the DiSC model gives managers important tools to recognize whether the employee isn't motivated or committed to the project, or whether they simply don't have the skills necessary to succeed in a particular task.

Students enrolling in this course should have taken the DiSC assessment within the past year. Please bring your DiSC assessment to class with you for reference. If you have not completed the DiSC, please contact us to discuss your situation and the options available to you.

After this class, you will be able to:
  • Recognize needs of the different styles each person manages
  • Discover strategies for managing to the needs of each style
  • Analyze management situations in terms of employee willingness vs. ability
  • Create an action plan that will help increase each participants’ effectiveness with one person he/she manages
Section: BEHAVESTYLES (04DEC17) -- Learn More...
Start Date: Dec 4, 2017 End Date: Dec 4, 2017 Tuition: $195.00
Campus: Executive Park Instructor: Nancy Colter Register
Section: BEHAVESTYLES (10APR18) -- Learn More...
Start Date: Apr 10, 2018 End Date: Apr 10, 2018 Tuition: $195.00
Campus: Executive Park Instructor: Nancy Colter Register
Section: BEHAVESTYLES (30JUL18) -- Learn More...
Start Date: Jul 30, 2018 End Date: Jul 30, 2018 Tuition: $195.00
Campus: Executive Park Instructor: Nancy Colter Register

Managing Employee Performance

Performance management is the ongoing process of establishing, communicating, and evaluating employee performance objectives. Effective performance management can provide managers and supervisors with a framework to monitor, discipline, and reward employees. This course introduces a performance management process that addresses goal-setting, evaluations, and handling difficult conversations about job performance.


After this class, you will be able to:
  • Explore the importance of the employee performance cycle as a leadership opportunity
  • Identify the importance of setting S.M.A.R.T. goals for your staff
  • Expand vocabulary to develop clear written expectations, describe employee behaviors, and provide feedback
  • Apply attending and reflecting listening skills to improve the performance appraisal process
  • Learn and practice steps to create performance plans that increase involvement and motivation
Section: PERFORM (13FEB18) -- Learn More...
Start Date: Feb 13, 2018 End Date: Feb 13, 2018 Tuition: $195.00
Campus: Executive Park Instructor: Nancy Colter Register
Section: PERFORM (01JUN18) -- Learn More...
Start Date: Jun 1, 2018 End Date: Jun 1, 2018 Tuition: $195.00
Campus: Executive Park Instructor: Nancy Colter Register

Managing Multi-Generations

In today’s workplace there are several different generations all trying to work together. Like a family, each member has its differences. These differences pose challenges for organizations today. These differences can also present one of the best sources for opportunity and creativity if used and cultivated correctly. In this session we will learning how to define each generation, understand their similarities and differences and explore what each generation needs and is looking for from an organization. This will allow you and your organization to create an environment that is conducive to attract and retain employees from each generation.

After this class, you will be able to:
  • Define and identify the different generations in the workplace
  • Determine the commonalities and clashes among all the groups
  • Decide how to adapt to the needs of the different groups
  • Formulate strategies to attract, recruit, and retain each generation
  • Identify future workplace demographics and improve preparedness in your organization
Section: MULTIGEN (07MAY18) -- Learn More...
Start Date: May 7, 2018 End Date: May 7, 2018 Tuition: $195.00
Campus: Executive Park Instructor: Nancy Colter Register

Managing Virtual Teams

One of the key challenges facing staff in current and future workplaces is working within and across virtual teams with members in different locations or work groups. This course will provide participants with the knowledge and practical skills to contribute to and lead effective, respectful and productive work environments regardless of where team members are physically located. This course will also provide individuals with an understanding of the competencies and capabilities needed to manage in a global, virtual, and matrixed organizational environment.

    After this class, students will be able to:
  • Describe the characteristics, benefits, and challenges related to remote teams
  • Assess the organizations and their own practices related to managing remote teams
  • Apply a variety of communication tools and management techniques to engage remote team members
  • Understand how to build and develop relationships with remote employees by establishing team charters and communication protocols, developing and maintaining trust and applying effective conflict resolution techniques
  • Balance the competencies required and decision making criteria in traditional management with those required to be effective in the matrix management role
  • Explore the effect of different behavioral styles on managing virtual employees
  • Establish and promote results oriented management and accountability
Section: VIRTUALTEAMS (07MAY18) -- Learn More...
Start Date: May 7, 2018 End Date: May 7, 2018 Tuition: $195.00
Campus: Executive Park Instructor: Nancy Colter Register

PHR/SPHR Certification Review

This modular based course is designed to prepare participants for the PHR/SPHR examination designated by the Human Resource Certification Institute (HRCI). The course offers practice tests, case studies, and the body of knowledge needed to be successful on the examinations. The complete HRCP Program course materials for PHR/SPHR is included with the tuition.
Section: PHR/SPHRPREP (24FEB18) -- Learn More...
Start Date: Feb 24, 2018 End Date: Apr 28, 2018 Tuition: $1,595.00
Campus: Executive Park Instructor: Charles Craig Register
Section: PHR/SPHRPREP (09JUN18) -- Learn More...
Start Date: Jun 9, 2018 End Date: Aug 18, 2018 Tuition: $1,595.00
Campus: Executive Park Instructor: Charles Craig Register

Strategic Communications in the Workplace

Communication is more than talking and listening. Genuine communication requires a deep understanding of another person’s perspective. But when you take into consideration all of our biases, behavioral idiosyncrasies, unspoken emotions, and personal agendas, this can seem almost impossible to achieve. The communications assessment instrument called DiSC© helps people understand each other on a more fundamental level. This course develops the skills to read other people and see how others interpret their behaviors. It creates a deep seated appreciation for the needs of their co-workers. Ultimately, the program helps participants adapt their communication styles in a way that creates an enduring working alliance among team members and fosters a deeper sense of organizational engagement.

Completion of a brief, online assessment prior to the course is required; to ensure timely analysis, we recommend enrolling at least 3-5 days prior to course start date.

After this class, you will be able to:
  • Understand the DiSC© model of human nature and develop an appreciation for personal differences
  • Evaluate your unique DiSC© assessment to understand how your behavior is interpreted by team members
  • Gain an understanding for why your co-workers act the way they do
  • Recognize the distinct styles of communication that are effective and ineffective with each style
  • Develop specific communication strategies that build a culture of trust and collaboration
Section: STRATCOMM (14DEC17) -- Learn More...
Start Date: Dec 14, 2017 End Date: Dec 14, 2017 Tuition: $395.00
Campus: Executive Park Instructor: Nancy Colter Register
Section: STRATCOMM (23MAR18) -- Learn More...
Start Date: Mar 23, 2018 End Date: Mar 23, 2018 Tuition: $395.00
Campus: Executive Park Instructor: Nancy Colter Register
Section: STRATCOMM (01MAY18) -- Learn More...
Start Date: May 1, 2018 End Date: May 1, 2018 Tuition: $395.00
Campus: Executive Park Instructor: Nancy Colter Register
Section: STRATCOMM (17AUG18) -- Learn More...
Start Date: Aug 17, 2018 End Date: Aug 17, 2018 Tuition: $395.00
Campus: Executive Park Instructor: Nancy Colter Register

Supervising Effectively

This is a critical course for anyone who is currently a supervisor or plans to become a supervisor. Learn four key components to success and lead teams to higher levels of performance. We'll discuss the key behaviors of highly effective leaders, the essential ingredients of motivation, the four crucial steps to effective delegation and other critical supervisory skills.


After this class, you will be able to:
  • Define the basic supervisory competencies required for managers
  • Use the five key supervisory competencies
  • Self-assess supervisory competencies in the areas of coaching, organizing the work, delegation and managing relations
  • Identify varying expectations of bosses, peers, and colleagues
  • Distinguish between management and leadership
  • Improve employee performance through delivery of goal-oriented performance appraisals, implementation of a delegation system, and well developed coaching competencies
  • Strengthen motivation through the use of values and beliefs
  • Differentiate common causes of conflict and suggested approaches for handling them
Section: SUPERVIS (19FEB18) -- Learn More...
Start Date: Feb 19, 2018 End Date: Feb 20, 2018 Tuition: $795.00
Campus: Executive Park Instructor: Nancy Colter Register
Section: SUPERVIS (20AUG18) -- Learn More...
Start Date: Aug 20, 2018 End Date: Aug 21, 2018 Tuition: $795.00
Campus: Executive Park Instructor: Nancy Colter Register

Training Design for Trainers

You're the expert in your field and now you're being asked to train others. The only problem? You're not a trainer! If your current or future responsibilities have you designing training programs this interactive, "hands-on" course will introduce the basic tools you need to design effective training using the components of the ADDIE model. Discover how adults learn, how to develop materials in an organized manner, methods and options available for delivering the program, how to handle problematic participant behaviors and measure your training programs’ success. At the conclusion of the course, participants will put theory into practice and create their own training outline.

After this class, you will be able to:
  • Appraise your current skill level in the basic competencies for trainers as identified by the American Society for Training and Development (ASTD)
  • Write learning objectives for a training program using the “task”, “condition” and “degree” criteria
  • Incorporate the eight intelligences as described by Howard Gardner in the design and delivery of a training program
  • Incorporate the three learning styles (visual, auditory, and tactile/kinesthetic) in the design and delivery of a training program
  • Create a training program outline using a simplified version of the ADDIE model
  • Address problematic participant behaviors during a training session
  • Measure the results of training for learning and bottom –line results
  • Strategies for effective delivery of the training program
Section: TRAINDESIGN (07AUG18) -- Learn More...
Start Date: Aug 7, 2018 End Date: Aug 7, 2018 Tuition: $375.00
Campus: Executive Park Instructor: Nancy Colter Register

Transformational Leadership: Inspiring Your Team

Transformational leadership techniques encourage leaders to achieve excellence by successfully engaging and motivating people. While other management theories rely on “telling” others what to do, the transformational methodology taps into amazing sources of drive and commitment by selling employees on both the vision and value of individual roles. Our interactive course examines how and when to utilize this approach for maximum leadership effectiveness, thereby generating significant buy-in and workforce ownership.

Class begins with a comparison of common leadership styles; we’ll then utilize tools and techniques to help you develop and implement a transformational leadership plan in your own workplace.

After this class, you will be able to:
  • Compare and contrast common leadership styles
  • Define transformational leadership
  • Use tools and techniques to implement the four components of transformational leadership:
    • Intellectual stimulation
    • Individualized consideration
    • Inspirational motivation
    • Idealized influence
  • Develop a plan to implement transformational leadership
Section: LEADERTRANSFORM (12FEB18) -- Learn More...
Start Date: Feb 12, 2018 End Date: Feb 12, 2018 Tuition: $375.00
Campus: Executive Park Instructor: Nancy Green Register
Section: LEADERTRANSFORM (02MAY18) -- Learn More...
Start Date: May 2, 2018 End Date: May 2, 2018 Tuition: $375.00
Campus: Executive Park Instructor: Nancy Green Register

Win-Win Negotiations

In the diverse yet interconnected marketplace of the Twenty-first Century, no set of problem-solving skills is more important than negotiation. Win-Win Negotiation is a specific strategy, which uses carefully defined skills to produce results beneficial to everyone in a negotiation scenario. This course builds on the basic skills and concepts of conflict management and teaches participants how to create agreements that satisfy all parties. This course utilizes the book Getting to Yes as a learning resource, and includes video examples, case studies, role-plays and simulations to help participants achieve their learning goals.

CLICK HERE TO PURCHASE REQUIRED BOOK

After this class, you will be able to:
  • Describe Win-Win Negotiation
  • Use Win-Win Strategies to achieve mutually beneficial results
  • Stay tough on the problem, but easy on the people
  • Leverage their negotiating power
  • Develop a negotiation plan
Section: WINWIN (07MAY18) -- Learn More...
Start Date: May 7, 2018 End Date: May 7, 2018 Tuition: $375.00
Campus: Executive Park Instructor: Nancy Green Register
Section: WINWIN (27AUG18) -- Learn More...
Start Date: Aug 27, 2018 End Date: Aug 27, 2018 Tuition: $375.00
Campus: Executive Park Instructor: Nancy Green Register