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Course Catalog

Management Open Enrollment

Management Essentials courses including Project Management, Supervision, Performance Management, Emotional Intelligence, Change for Managers, OSHA, Managing Problem Employees, Strategic Planning, Leadership, Win-Win Negotiations classes and training.

Behavioral Interviewing for Hiring Professionals

This course is designed to provide individuals involved in the hiring process with the resources and tools to make the best hiring decisions possible. It will provide the tools for hiring managers, recruiters and every member of the interviewing team to recruit top performers. This course uses behavioral based interviewing which emphasizes a focus on in-depth questioning to assist in assessing the candidate’s fit and potential success.


After completing this program, participants will be able to:
  • Examine the importance of using a structured interview plan based on defining hiring criteria and performance standards needed for the position
  • Identify the necessary steps to create an effective interviewing process which emphasizes behavioral interviewing
  • Apply probing techniques to obtain behavioral examples from interviewees
  • Evaluate candidate’s knowledge, skills, and abilities through effective phone screens
  • Identify appropriate and inappropriate interview questions to remain legal
  • Build interviewing skills by conducting mock interviews
Section: INTERVIEWHIREP (03NOV17) -- Learn More...
Start Date: Nov 03, 2017 End Date: Nov 03, 2017 Tuition: $375.00
Campus: Executive Park Instructor: Nancy Colter Register

Coaching Effectively

Coaching is the one-on-one work of a manager to help employees’ efforts to improve their performance. Success in a changing business environment requires employees who are constantly learning and adapting. This course provides managers with powerful coaching techniques to teach, correct and motivate. Topics covered include following the five-step coaching plan, developing your own coaching skills, using the GROW Model for Coaching Conversations, and providing feedback.


After this class, you will be able to:
  • Define coaching
  • Follow a 5 step coaching process
  • Develop a coaching plan
  • Implement proactive coaching skills
Section: COACHING (07JUN17) -- Learn More...
Start Date: Jun 07, 2017 End Date: Jun 07, 2017 Tuition: $195.00
Campus: Executive Park Instructor: Nancy Green Register

Delegating Effectively

Delegation is the practice of turning over your tasks and/or authority to employees. Many managers struggle with delegation because of a fear of losing control or a desire to "own" the process. However, managers can accomplish more and develop their employees' skills by learning to better delegate. This course explores the benefits and barriers to delegation, the importance of authority and responsibility, as well as strategies and tools for implementing delegation. Participants leave with a four-step delegation plan to use immediately.


After this class, you will be able to:
  • Define delegation & examine its benefits
  • Assess your delegation skills/experience
  • Explore the role of communication in delegating
  • Apply the 8-step delegation process
  • Integrate the 5 levels of authority model
  • Practice delegation skills
  • Overcome resistance
Section: DELEGATING (07JUN17) -- Learn More...
Start Date: Jun 07, 2017 End Date: Jun 07, 2017 Tuition: $195.00
Campus: Executive Park Instructor: Nancy Green Register

Emotional Intelligence

Emotional intelligence is a critical factor in career success and management effectiveness. High emotional intelligence creates increased resilience in the face of change, enhanced work performance, and greater management impact. And best of all, emotional intelligence can be learned! This experiential course will start you on your journey to growing your emotional intelligence. You will receive a personal assessment of your current emotional intelligence, and you will be guided in creating a personalized plan for continued growth.

Completion of a brief, online assessment prior to the course is required; to ensure timely analysis, we recommend enrolling at least 3-5 days prior to course start date.

CLICK HERE FOR REQUIRED BOOK

After this class, you will be able to:
  • Identify the strengths and limitations of your emotional intelligence
  • Increase self-awareness and self-control
  • Work more effectively in stressful situations and with difficult people
  • Develop an ongoing plan for continued growth and effectiveness as a leader
Section: EMOTINTELL (19JUN17) -- Learn More...
Start Date: Jun 19, 2017 End Date: Jun 19, 2017 Tuition: $425.00
Campus: Executive Park Instructor: Katie Karppala Register
Section: EMOTINTELL (14AUG17) -- Learn More...
Start Date: Aug 14, 2017 End Date: Aug 14, 2017 Tuition: $425.00
Campus: Executive Park Instructor: Katie Karppala Register
Section: EMOTINTELL (09NOV17) -- Learn More...
Start Date: Nov 09, 2017 End Date: Nov 09, 2017 Tuition: $425.00
Campus: Executive Park Instructor: Katie Karppala Register
Section: EMOTINTELL (06FEB18) -- Learn More...
Start Date: Feb 06, 2018 End Date: Feb 06, 2018 Tuition: $425.00
Campus: Executive Park Instructor: Katie Karppala Register

Essentials of Conflict Management

Conflict management is the practice of identifying and handling conflict in a sensible, equitable, and efficient manner. While conflict is inevitable in the workplace, the way conflict is managed can distinguish good workplaces from great workplaces. Participants will learn to analyze conflict to understand the issues and emotions involved. Then, they will learn to resolve conflict using a proven 4-step method. This course allows participants to explore their personal conflict management style and develop skills to manage conflict more effectively.

 

After this course, students will be able to:

  • Identify their conflict style.
  • Recognize the conflict styles of others in order to respond in the most effective way.
  • Assess work-related conflict situations and apply an effective conflict mode to resolve the conflict.
  • Practice using different conflict modes.
  • Develop skills to effectively manage conflict in the workplace by using a proven four step method.
Section: CONFLICTMGMT (28JUL17) -- Learn More...
Start Date: Jul 28, 2017 End Date: Jul 28, 2017 Tuition: $195.00
Campus: Executive Park Instructor: Nancy Colter Register

Essentials of Human Resources Management

This program addresses the issues human resources employees or supervisors face daily from legal matters to selecting qualified employees. The program includes the SHRM Essentials of Human Resource Management as an introductory course offering a comprehensive overview of human resource roles and responsibilities. If you are just starting out in the human resources profession, or are looking for an effective way to boost your employee management skills, this is the program for you. The Emory program offers in-depth additional skills and knowledge important to HR practitioners with a 27 hour core course and 24 elective hours scheduled separately from the core class.

After this class, you will be able to:
  • Describe the roles and responsibilities of the human resources function in an organization and that of the HR practitioner
  • Understand which Human Resources laws affect HR departments and operations of the organization
  • Effectively and fairly: interview, recruit, retain, and develop employees
  • Ensure quality performance measures and assessment processes for employees
  • Introduction to various types of compensation and pay for performance programs as well as benefit programs and government mandated benefits
  • Achieve measurable employee development and retention goals
  • Comprehend and minimize workplace risk management
  • Appreciate and utilize HR Systems and Technology
Section: HRM (18JUL17) -- Learn More...
Start Date: Jul 18, 2017 End Date: Aug 15, 2017 Tuition: $1,795.00
Campus: Executive Park Instructor: Greg Creech; Soumaya Khalifa; Charles Craig Register

Essentials of Leadership for Managers

Leadership is a critical part of helping employees achieve higher performance levels. This interactive workshop helps supervisors and managers build the skills they need to be effective leaders and explore their own leadership potential. The course is built on the book Developing the Leader Within You, which should be brought by each participant to class. Participants will also complete a detailed self-assessment to receive feedback about their own leadership style and its effectiveness in their role of leading others.

Completion of a brief, online assessment prior to the course is required; to ensure timely analysis, we recommend enrolling at least 3-5 days prior to course start date.

CLICK HERE TO PURCHASE REQUIRED BOOK

After this class, you will be able to:
  • Identify essential leadership qualities for success
  • Draw from critical leadership behaviors, including setting priorities, creating positive change, solving problems through others, and developing people
  • Bring out the best in their employees
  • Analyze their own leadership style and create a plan for developing it further
Section: LEADERMG (05JUN17) -- Learn More...
Start Date: Jun 05, 2017 End Date: Jun 06, 2017 Tuition: $825.00
Campus: Executive Park Instructor: Nancy Green Register
Section: LEADERMG (24AUG17) -- Learn More...
Start Date: Aug 24, 2017 End Date: Aug 25, 2017 Tuition: $825.00
Campus: Executive Park Instructor: Nancy Green Register

Essentials of Strategic Planning for Managers

No one plans to fail, but many people fail to plan. In these difficult economic times, the Strategic Planning Process is more critical than ever. This hands-on course is designed for professionals at all levels to learn how to apply the Strategic Planning Process. It offers a step-by-step guide to assist you in translating basic concepts and visions into a concrete plan for action to help you reach your objectives.


After this class, you will be able to:
  • Formulate realistic goals using the SWOT Analysis
  • Determine resources needed to achieve the goals
  • Develop an organizational structure to support achievement of the goals
  • Create the strategy
  • Develop an evaluation and monitoring process
  • Gain commitment to the planning process before, during, and after the process
Section: STRATPLAN (03NOV17) -- Learn More...
Start Date: Nov 03, 2017 End Date: Nov 03, 2017 Tuition: $375.00
Campus: Executive Park Instructor: Nancy Green Register

Executive Presence for the Non-Executive

As professionals progress through the early stages of their careers, performance and results often matter most. But moving forward, executive presence -- or lack thereof -- can significantly impact an individual’s career growth. Our introspective and engaging two-day course takes a close look at author Sylvia Ann Hewlett’s three pillars of executive presence: how you act (gravitas), how you speak (communication) and how you look (appearance). Join us to develop a specific plan for achieving the presence which executives admire: learn to project confidence, demonstrate emotional intelligence, command the room, polish your appearance and more as you strive for the ‘it’ factor in order to open executive-level doors.

Completion of a brief, online assessment prior to the course is required; to ensure timely analysis, we recommend enrolling at least 3-5 days prior to course start date.

After this class, you will be able to:
  • Define and explain Executive Presence
  • Develop a detailed plan for enhancing your executive presence in terms of your:
    • Gravitas (how you act)
    • Projecting confidence
    • Speaking truth to those in power
    • Demonstrating emotional intelligence
    • Excelling in difficult situations
    • Communication (how you speak)
    • Leveraging DiSC communication styles
    • Speaking skills
    • Commanding a room
    • Appearance (how you look)
    • Polish and grooming
    • Clothing
  • Develop strategies to overcome feedback failures to get honest, productive insight


CLICK HERE FOR REQUIRED BOOK

Section: EXECPRES (28AUG17) -- Learn More...
Start Date: Aug 28, 2017 End Date: Aug 29, 2017 Tuition: $995.00
Campus: Executive Park Instructor: Nancy Green Register

Improving Your Listening Skills

Improving Your Listening Skills provides individuals with the key to clear communication through developing an understanding of effective listening techniques. This session is designed to help people understand their priorities and biases in a conversation, the unspoken messages they send to others when listening, and all of the information they might be missing without ever realizing it. Further, participants are given the practice they need to hone their skills in five distinct listening approaches and internalize the situations that call for each. And ultimately, people come away with the communication skills they need to build more synchronized, productive relationships.

Completion of a brief, online assessment prior to the course is required; to ensure timely analysis, we recommend enrolling at least 3-5 days prior to course start date.

After this course, participants will be able to:
  • Recognize the importance of developing good listening skills by reflecting on their past listening experiences
  • Discover the five different listening approaches used in communication and the specific characteristics of each approach
  • Discover their most natural listening approaches
  • Explore their strengths and challenges as listeners
  • Identify effective listening approaches and behaviors, and practice modifying their listening approaches to meet the communication needs of team members
  • Create action plans to improve their ability to communicate effectively to all team members by using different listening approaches
Section: LISTEN (04AUG17) -- Learn More...
Start Date: Aug 04, 2017 End Date: Aug 04, 2017 Tuition: $195.00
Campus: Executive Park Instructor: Nancy Colter Register

Influencing Others

It is not uncommon to spend a lot of our time trying to resolve differences with others and attempting to convince other people to do something in a way that results in a favorable conclusion for both parties. To deal with these situations in an appropriate manner requires us to be able to understand and apply different situational techniques to effectively influence others. This application-based workshop will provide individuals with the proven tools necessary to enhance their persuasive skills with others and achieve successful outcomes.

After this class, you will be able to:
  • recognize how perceptions and impressions affect us and others
  • create increased situational awareness
  • apply applicable influencing techniques to various situations
Section: INFLUENCE (22AUG17) -- Learn More...
Start Date: Aug 22, 2017 End Date: Aug 22, 2017 Tuition: $375.00
Campus: Executive Park Instructor: Bobby Peterson Register
Section: INFLUENCE (27MAR18) -- Learn More...
Start Date: Mar 27, 2018 End Date: Mar 27, 2018 Tuition: $375.00
Campus: Executive Park Instructor: Bobby Peterson Register

Introduction to Law

This course is required to complete the Paralegal Certificate and is offered multiple times throughout the year. Applications are accepted on a rolling basis.

This course provides the foundation for understanding the legal system, court structure, and attorney/paralegal ethics. Completion of this course is required to obtain the Paralegal Certificate.

CLICK HERE FOR REQUIRED BOOK

After this class, you will be able to:
  • Identify the ethical duties imposed on attorneys and paralegals
  • Distinguish between the federal and state court systems
  • Identify the various Georgia courts and their jurisdictions

Section: LAW (24JUN17) -- Learn More...
Start Date: Jun 24, 2017 End Date: Jul 29, 2017 Tuition: $895.00
Campus: Executive Park Instructor: Dorian Murry Register
Section: LAW (23SEP17) -- Learn More...
Start Date: Sep 23, 2017 End Date: Oct 21, 2017 Tuition: $895.00
Campus: Executive Park Instructor: Steven Dubner Register
Section: LAW (06NOV17) -- Learn More...
Start Date: Nov 06, 2017 End Date: Dec 11, 2017 Tuition: $895.00
Campus: Executive Park Instructor: Ural Glanville Register
Section: LAW (03FEB18) -- Learn More...
Start Date: Feb 03, 2018 End Date: Mar 03, 2018 Tuition: $895.00
Campus: Executive Park Instructor: Ural Glanville Register

Introduction to Project Management

No one - personally or in business - should have to stumble through a new project. Learn to do it like a pro. Understand the basic concepts that guide project management. Gain insights into scheduling and tracking that assure quality performance. Learn to communicate productively with contractors, to conduct reviews and to obtain insights into problems of planning and implementing projects. Participants will learn to approach their next project with the confidence and skill necessary to carry it through effectively.

After this class, you will be able to:
  • Understand industry standard concepts of project management
  • Apply a general framework to managing projects
  • Develop a Work Breakdown Structure and schedule for projects
  • Estimate time and cost of projects
  • Develop a Project Plan
  • Identify, quantify, monitor, and control risk within projects
  • Manage change in a project
  • Close out a project successfully
Section: PROJECTMGMT (03JUN17) -- Learn More...
Start Date: Jun 03, 2017 End Date: Jun 04, 2017 Tuition: $825.00
Campus: Executive Park Instructor: Michael Martin Register
Section: PROJECTMGMT (29JUL17) -- Learn More...
Start Date: Jul 29, 2017 End Date: Jul 30, 2017 Tuition: $825.00
Campus: Executive Park Instructor: John Kailey Register
Section: PROJECTMGMT (16SEP17) -- Learn More...
Start Date: Sep 16, 2017 End Date: Sep 17, 2017 Tuition: $825.00
Campus: Executive Park Instructor: Ali Kazmi Register
Section: PROJECTMGMT (28OCT17) -- Learn More...
Start Date: Oct 28, 2017 End Date: Oct 29, 2017 Tuition: $825.00
Campus: Executive Park Instructor: Michael Martin Register

Leading Through Change

In every organization today, regardless of size, industry or location, change is a constant. Managers must recognize change and help their employees deal with it in a realistic and strategic manner using sound principles and workable tools. Managers must realize that people don’t resist change as much as they resist being changed. All of us respond to change differently. We don’t start at the same place, adapt at the same pace or end up in the same place. Organizational leaders don’t control change or uncertainty; rather they guide, shape and influence it.

After this class, you will be able to:
  • Recognize the impact that change has on managers and employees and how it might affect customers and other stakeholders
  • Identify their behavioral style and how they and other styles respond to change
  • Identify the actions managers can take to enable a healthy personal response to change for themselves and their employees
  • Implement a plan for handling resistors
  • Develop resiliency in themselves and those affected by change
Section: CHANGEMGR (09JUN17) -- Learn More...
Start Date: Jun 09, 2017 End Date: Jun 09, 2017 Tuition: $195.00
Campus: Executive Park Instructor: Nancy Colter Register

Lean Six Sigma Green Belt Certificate

An instructor led, interactive course covering the history, principles and objectives of Lean Six Sigma (LSS). Students will gain the knowledge and skills necessary to lead successful end-to-end Green Belt projects using the Define, Measure, Analyze, Improve and Control (DMAIC) methodology. A combination of lectures, individual and group exercises and supplementary online modules will provide an environment to learn and practice the key tools and techniques needed to complete LSS Green Belt projects.

Optional: Students are encouraged to bring laptop computers with MS Excel and the Data Analysis add-in installed and running. Further, students are welcome to bring a laptop with Minitab Statistical Software installed and running. (A free 30-demo version is available at www.minitab.com.)

After this class, you will be able to:
  • Lead a Lean Six Sigma Green Belt project.
  • Create the necessary deliverables required for each major phase of a DMAIC project and deliver a satisfactory tollgate review at the end of each phase and at the end of the project.
  • Create basic statistical graphs in order to display and draw appropriate conclusions from both continuous and discrete data collected as part of the project.
  • Draw appropriate conclusions from non-statistical tools and techniques used.
  • Explain the history of Lean Six Sigma.
  • Define the concepts of Lean Six Sigma
Section: LSSGB (15JUN17) -- Learn More...
Start Date: Jun 15, 2017 End Date: Jul 14, 2017 Tuition: $3,995.00
Campus: Executive Park; Students receive access to online modules via email Instructor: Isabelle Nathalie Monlouis Register
Section: LSSGB (20OCT17) -- Learn More...
Start Date: Oct 20, 2017 End Date: Nov 18, 2017 Tuition: $3,995.00
Campus: Executive Park; Students receive access to online modules via email Instructor: Isabelle Nathalie Monlouis Register

Lean Six Sigma Green Belt Certificate - Online

This version of our Lean Six Sigma Green Belt Certificate is offered completely online and includes modular-based exercises and assignments. The 12-week, 16 session course is packed with applied exercises and real-world case studies designed to simulate the steps you would take in a real-world Lean Six Sigma project, thereby improving your learning experience.

CLICK HERE FOR RECOMMENDED BOOK
Section: DL-LSSGB (20SEP17) -- Learn More...
Start Date: Sep 20, 2017 End Date: Dec 13, 2017 Tuition: $3,495.00
Campus: Online Instructor Led; Online Orientation; Online OrientationOnline Q & A Instructor: Mark Eclavea Register

Lean Six Sigma White Belt Certificate - Online

An introduction to Lean concepts and Six Sigma principles is vital for building a basic foundation for process improvement. Our course includes an overview of the DMAIC process Define, Measure, Analyze, Improve and Control which is integral to a Lean Six Sigma roll-out but can also be used as a stand-alone component of process improvement. Students will be taught the roadmap for a successful improvement deployment as well as the key roles and responsibilities of a Lean Six Sigma framework. Learn to identify waste and variation in a process and increase stakeholder satisfaction through practical tools and techniques. The course will be delivered in the online, instructor led classroom with the exception of two online self-paced modules.

After this class, you will be able to:
  • Apply Six Sigma and Lean concepts
  • Identify the fundamentals of the DMAIC framework: Define, Measure, Analyze, Improve, and Control
  • Use the roadmap for a successful improvement deployment
  • Construct the roles and responsibilities of a Lean Six Sigma framework
  • Formulate a plan for an improvement project
  • Demonstrate the identification of variation and waste in a process via an in-class simulation
  • Apply the basic steps to minimize waste and variation in a process
Section: DL-LSSWB (08AUG17) -- Learn More...
Start Date: Aug 08, 2017 End Date: Aug 29, 2017 Tuition: $695.00
Campus: Online Instructor Led Instructor: Mark Eclavea Register

Managing Difficult Conversations and Situations

Difficult situations often arise in the workplace. This course addresses the more common situations and people and identifies strategies for dealing with them. Participants in this course will be exposed to the basic communication strategies that can work across all difficult behavior situations. This will help participants realize that the more proficient we are at managing ourselves the more confident we become managing difficult conversations and situations. Participants will look back at this practical course with a real sense of satisfaction and gratitude! Learn how to have open, robust and fearless conversations.


After this class, you will be able to:
  • Understand how and why we use confrontation language and escalate situations.
  • Create prevention strategies to handle sensitive issues to avoid escalation and recognize problems before they become a crisis.
  • Determine the manner in which they come across to others.
  • Identify and perform the three line assertion communication technique to conduct difficult conversations.
  • Identify the most common types of difficult conversations in their organizations and apply strategies for dealing with them.
Section: DIFFCONSIT (31AUG17) -- Learn More...
Start Date: Aug 31, 2017 End Date: Aug 31, 2017 Tuition: $375.00
Campus: Executive Park Instructor: Nancy Colter Register

Managing Diverse Behavioral Styles

Once managers have a thorough understanding of themselves, they can use DiSC to help manage the people they work with. When managers are able to accurately read the DiSC style, fears, goals, and needs of their employees, they can remove barriers to performance and adjust their management approach for more productive interactions. Learning to adapt their management approach to match the abilities and motivation of employees will help reduce opposition and resistance. Learn when to most effectively use Directing, Coaching, Supporting, and Delegating approaches.

DiSC can help managers gauge the needs of their key contributors in the organization and identify any potential obstacles that may be holding them back. An understanding of the DiSC model gives managers important tools to recognize whether the employee isn't motivated or committed to the project, or whether they simply don't have the skills necessary to succeed in a particular task.

Students enrolling in this course should have taken the DiSC assessment within the past year. Please bring your DiSC assessment to class with you for reference. If you have not completed the DiSC, please contact us to discuss your situation and the options available to you.

After this class, you will be able to:
  • Recognize needs of the different styles each person manages
  • Discover strategies for managing to the needs of each style
  • Analyze management situations in terms of employee willingness vs. ability
  • Create an action plan that will help increase each participants’ effectiveness with one person he/she manages
Section: BEHAVESTYLES (04AUG17) -- Learn More...
Start Date: Aug 04, 2017 End Date: Aug 04, 2017 Tuition: $195.00
Campus: Executive Park Instructor: Nancy Colter Register

Managing Employee Performance

Performance management is the ongoing process of establishing, communicating, and evaluating employee performance objectives. Effective performance management can provide managers and supervisors with a framework to monitor, discipline, and reward employees. This course introduces a performance management process that addresses goal-setting, evaluations, and handling difficult conversations about job performance.


After this class, you will be able to:
  • Explore the importance of the employee performance cycle as a leadership opportunity
  • Identify the importance of setting S.M.A.R.T. goals for your staff
  • Expand vocabulary to develop clear written expectations, describe employee behaviors, and provide feedback
  • Apply attending and reflecting listening skills to improve the performance appraisal process
  • Learn and practice steps to create performance plans that increase involvement and motivation
Section: PERFORM (09JUN17) -- Learn More...
Start Date: Jun 09, 2017 End Date: Jun 09, 2017 Tuition: $195.00
Campus: Executive Park Instructor: Nancy Colter Register

Managing Multi-Generations

In today’s workplace there are several different generations all trying to work together. Like a family, each member has its differences. These differences pose challenges for organizations today. These differences can also present one of the best sources for opportunity and creativity if used and cultivated correctly. In this session we will learning how to define each generation, understand their similarities and differences and explore what each generation needs and is looking for from an organization. This will allow you and your organization to create an environment that is conducive to attract and retain employees from each generation.

After this class, you will be able to:
  • Define and identify the different generations in the workplace
  • Determine the commonalities and clashes among all the groups
  • Decide how to adapt to the needs of the different groups
  • Formulate strategies to attract, recruit, and retain each generation
  • Identify future workplace demographics and improve preparedness in your organization
Section: MULTIGEN (19OCT17) -- Learn More...
Start Date: Oct 19, 2017 End Date: Oct 19, 2017 Tuition: $195.00
Campus: Executive Park Instructor: Nancy Colter Register
Section: MULTIGEN (07MAY18) -- Learn More...
Start Date: May 07, 2018 End Date: May 07, 2018 Tuition: $195.00
Campus: Executive Park Instructor: Nancy Colter Register

Managing Your Time and Productivity

Too much to do, working too many hours, multi-tasking to get things done but it is still not enough? High levels of stress and poor productivity are eventual results. This course will help you identify strategies you can use to manage your time and optimize productivity. The key to managing your time and productivity is gaining control over the habits and activities that cause you to waste time and managing all the tasks you have to get done.

Participants will learn how to prioritize, plan and focus their time more effectively and use tools and techniques to eliminate productivity bottlenecks. Participants will also learn how their unique time style drives and affects their daily interactions and can assist in guiding improved productivity. In addition, participants will develop an individualized action plan to support their new found skills in the workplace and to maintain an increased level of productivity and personal satisfaction.

After this class, you will be able to:

  • Appreciate the difference between time management, productivity and self management.
  • Establish productivity habits by identifying and learning to focus on control techniques that increase effectiveness.
  • Streamline and create workflow processes that help increase effectiveness as a professional in any business environment.
  • Determine their time style and coordinate an effective time management system.
  • Identify productivity bottlenecks and causes of wasted time.
  • Adopt behavioral strategies and techniques to handle biggest time wasters.
  • Create productivity boosting work environments and use simple technology to maintain control.
  • Develop a personal action plan for mastering new techniques and applying to their work environment.
Section: TIMEPROD (17JUL17) -- Learn More...
Start Date: Jul 17, 2017 End Date: Jul 17, 2017 Tuition: $375.00
Campus: Executive Park Instructor: Nancy Colter Register

Project Management: Communications Tools & Techniques

Project Communications is one of the most important fundamental activities in successful project execution. Effective and appropriate project stakeholders’ communications is a critical success factor for project managers in meeting goals and objectives. Utilizing standard communication skills, tools and techniques to set and maintain expectations provides a cohesive project environment and a better chance for success.

In this class, students will learn how to communicate effectively in a project environment. Through a combination of role play, lecture, and exercises, participants will hone their communication skills and learn best practices to successfully manage projects.

After this class, you will be able to:
  • Plan appropriate communications on a Project
  • Apply common Tools and Techniques to manage project communications
  • Implement best practices to control communications throughout the project lifecycle
Section: PROJECTCOMM (05AUG17) -- Learn More...
Start Date: Aug 05, 2017 End Date: Aug 05, 2017 Tuition: $425.00
Campus: Executive Park Instructor: Kevin Postich Register

Project Management: Cost Tools & Techniques

Project costs are one of the factors that are typically used to measure a project’s success. Being able to properly estimate, measure and effectively communicate project costs is a critical success factor for a Project Manager. Cost management includes the policies, processes and procedures and utilizing them to effectively manage this important project component.

In this course, participants will learn the generally accepted industry estimating techniques and tools for capturing, measuring and forecasting project costs.

After this class, you will be able to:
  • Estimate project costs
  • Apply techniques to measure costs
  • Respond appropriately to cost variances
  • Utilize methods to control project costs
Section: PROJECTCOST (10JUN17) -- Learn More...
Start Date: Jun 10, 2017 End Date: Jun 10, 2017 Tuition: $295.00
Campus: Executive Park Instructor: John Kailey Register
Section: PROJECTCOST (12AUG17) -- Learn More...
Start Date: Aug 12, 2017 End Date: Aug 12, 2017 Tuition: $295.00
Campus: Executive Park Instructor: David Tennant Register
Section: PROJECTCOST (11NOV17) -- Learn More...
Start Date: Nov 11, 2017 End Date: Nov 11, 2017 Tuition: $295.00
Campus: Executive Park Instructor: Kevin Postich Register

Project Management: Risk Tools & Techniques

Risk is a future event and the project manager has some luxury of time to plan and prepare for its potential eventuality. Risk can also have either a positive or negative impact on a project’s execution and proper planning is critical to properly manage risk. In this class, participants will learn where to look for risk, how to assess the impact and probability and to use that information to create and maintain an effective Risk Management Plan.

After completing this program, participants will be able to:
  • Utilize techniques to identify project Risks
  • Determine probability and impact of project Risks from qualitative and quantitative perspectives
  • Apply appropriate Risk response techniques
  • Utilize processes to control risks throughout a project
Section: PROJECTRISK (24JUN17) -- Learn More...
Start Date: Jun 24, 2017 End Date: Jun 24, 2017 Tuition: $295.00
Campus: Executive Park Instructor: Kevin Postich Register
Section: PROJECTRISK (13AUG17) -- Learn More...
Start Date: Aug 13, 2017 End Date: Aug 13, 2017 Tuition: $295.00
Campus: Executive Park Instructor: David Tennant Register
Section: PROJECTRISK (12NOV17) -- Learn More...
Start Date: Nov 12, 2017 End Date: Nov 12, 2017 Tuition: $295.00
Campus: Executive Park Instructor: Ali Kazmi Register

Project Management: Scheduling Tools & Techniques

Harnessing scheduling tools and techniques to optimize your project schedule can be challenging. In this course, participants will learn how to build reliable schedules and how to respond to the inevitable changes and required modifications which occur throughout the life of the project.

After this class, you will be able to:
  • Create a Schedule from the Project Definition
  • Estimate Durations and Resources
  • Identify and Manage the Critical Path
  • Develop Efficient Resource Plan
  • Apply the appropriate techniques to manage schedule slips and changes

Section: PROJECTSCHED (15JUL17) -- Learn More...
Start Date: Jul 15, 2017 End Date: Jul 15, 2017 Tuition: $495.00
Campus: Executive Park Instructor: David Tennant Register
Section: PROJECTSCHED (19AUG17) -- Learn More...
Start Date: Aug 19, 2017 End Date: Aug 19, 2017 Tuition: $495.00
Campus: Executive Park Instructor: John Kailey Register

Project Management: Scope Tools & Techniques

Proper scope definition is critical to ensuring success in all areas of a project. Without a well-defined scope the development and definition of all of the other project elements are left to chance (e.g. Cost, Time, Quality). During the course of the project when change occurs, scope must be maintained to ensure appropriate project integration. The Scope Management processes and procedures must also be well-defined to prevent scope creep, cost overruns and missing schedule deadlines.

In this course, participants will learn techniques to more clearly define scope and create manageable scope management processes. Also, to be able to understand the importance of working closely with project integration and change control processes.

After completing this program, participants will be able to:
  • Develop a clear and concise scope statement
  • Define the work required to complete the project scope
  • Apply techniques to validate scope deliverables
  • Use the appropriate tools to control Scope throughout a project
Section: PROJECTSCOPE (10JUN17) -- Learn More...
Start Date: Jun 10, 2017 End Date: Jun 10, 2017 Tuition: $295.00
Campus: Executive Park Instructor: John Kailey Register
Section: PROJECTSCOPE (12AUG17) -- Learn More...
Start Date: Aug 12, 2017 End Date: Aug 12, 2017 Tuition: $295.00
Campus: Executive Park Instructor: David Tennant Register
Section: PROJECTSCOPE (11NOV17) -- Learn More...
Start Date: Nov 11, 2017 End Date: Nov 11, 2017 Tuition: $295.00
Campus: Executive Park Instructor: Kevin Postich Register

Strategic Communications in the Workplace

Communication is more than talking and listening. Genuine communication requires a deep understanding of another person’s perspective. But when you take into consideration all of our biases, behavioral idiosyncrasies, unspoken emotions, and personal agendas, this can seem almost impossible to achieve. The communications assessment instrument called DiSC© helps people understand each other on a more fundamental level. This course develops the skills to read other people and see how others interpret their behaviors. It creates a deep seated appreciation for the needs of their co-workers. Ultimately, the program helps participants adapt their communication styles in a way that creates an enduring working alliance among team members and fosters a deeper sense of organizational engagement.

Completion of a brief, online assessment prior to the course is required; to ensure timely analysis, we recommend enrolling at least 3-5 days prior to course start date.

After this class, you will be able to:
  • Understand the DiSC© model of human nature and develop an appreciation for personal differences
  • Evaluate your unique DiSC© assessment to understand how your behavior is interpreted by team members
  • Gain an understanding for why your co-workers act the way they do
  • Recognize the distinct styles of communication that are effective and ineffective with each style
  • Develop specific communication strategies that build a culture of trust and collaboration
Section: STRATCOMM (01AUG17) -- Learn More...
Start Date: Aug 01, 2017 End Date: Aug 01, 2017 Tuition: $395.00
Campus: Executive Park Instructor: Nancy Colter Register

Supervising Effectively

This is a critical course for anyone who is currently a supervisor or plans to become a supervisor. Learn four key components to success and lead teams to higher levels of performance. We'll discuss the key behaviors of highly effective leaders, the essential ingredients of motivation, the four crucial steps to effective delegation and other critical supervisory skills.


After this class, you will be able to:
  • Define the basic supervisory competencies required for managers
  • Use the five key supervisory competencies
  • Self-assess supervisory competencies in the areas of coaching, organizing the work, delegation and managing relations
  • Identify varying expectations of bosses, peers, and colleagues
  • Distinguish between management and leadership
  • Improve employee performance through delivery of goal-oriented performance appraisals, implementation of a delegation system, and well developed coaching competencies
  • Strengthen motivation through the use of values and beliefs
  • Differentiate common causes of conflict and suggested approaches for handling them
Section: SUPERVIS (28AUG17) -- Learn More...
Start Date: Aug 28, 2017 End Date: Aug 29, 2017 Tuition: $795.00
Campus: Executive Park Instructor: Nancy Colter Register

Training Design for Trainers

You're the expert in your field and now you're being asked to train others. The only problem? You're not a trainer! If your current or future responsibilities have you designing training programs this interactive, "hands-on" course will introduce the basic tools you need to design effective training using the components of the ADDIE model. Discover how adults learn, how to develop materials in an organized manner, methods and options available for delivering the program, how to handle problematic participant behaviors and measure your training programs’ success. At the conclusion of the course, participants will put theory into practice and create their own training outline.

After this class, you will be able to:
  • Appraise your current skill level in the basic competencies for trainers as identified by the American Society for Training and Development (ASTD)
  • Write learning objectives for a training program using the “task”, “condition” and “degree” criteria
  • Incorporate the eight intelligences as described by Howard Gardner in the design and delivery of a training program
  • Incorporate the three learning styles (visual, auditory, and tactile/kinesthetic) in the design and delivery of a training program
  • Create a training program outline using a simplified version of the ADDIE model
  • Address problematic participant behaviors during a training session
  • Measure the results of training for learning and bottom –line results
  • Strategies for effective delivery of the training program
Section: TRAINDESIGN (16JUN17) -- Learn More...
Start Date: Jun 16, 2017 End Date: Jun 16, 2017 Tuition: $375.00
Campus: Executive Park Instructor: Nancy Colter Register

Win-Win Negotiations

In the diverse yet interconnected marketplace of the Twenty-first Century, no set of problem-solving skills is more important than negotiation. Win-Win Negotiation is a specific strategy, which uses carefully defined skills to produce results beneficial to everyone in a negotiation scenario. This course builds on the basic skills and concepts of conflict management and teaches participants how to create agreements that satisfy all parties. This course utilizes the book Getting to Yes as a learning resource, and includes video examples, case studies, role-plays and simulations to help participants achieve their learning goals.

CLICK HERE TO PURCHASE REQUIRED BOOK

After this class, you will be able to:
  • Describe Win-Win Negotiation
  • Use Win-Win Strategies to achieve mutually beneficial results
  • Stay tough on the problem, but easy on the people
  • Leverage their negotiating power
  • Develop a negotiation plan
Section: WINWIN (14AUG17) -- Learn More...
Start Date: Aug 14, 2017 End Date: Aug 14, 2017 Tuition: $375.00
Campus: Executive Park Instructor: Nancy Green Register

Lean Six Sigma Black Belt Certificate

The Lean Six Sigma Black Belt includes approximately 21 hours of online study and 56 hours (7 days) in the classroom. In addition, you are required to develop and complete an independent project based on a real business challenge. To obtain an Emory Lean Six Sigma Black Belt Certificate, you will need to complete all online and in class coursework, an individual project and pass Emory's Black Belt exam with a minimum score of 75 percent.

Completion of a Green Belt Certificate is required prior to enrolling in the Black Belt Certificate. Students are also responsible for providing their own independent project.

CLICK HERE FOR RECOMMENDED BOOK

TO APPLY/ENROLL IN THIS COURSE CLICK HERE

Lean Six Sigma White Belt Certificate

An introduction to Lean concepts and Six Sigma principles is vital for building a basic foundation for process improvement. Our course includes an overview of the DMAIC process Define, Measure, Analyze, Improve and Control which is integral to a Lean Six Sigma roll-out but can also be used as a stand-alone component of process improvement. Students will be taught the roadmap for a successful improvement deployment as well as the key roles and responsibilities of a Lean Six Sigma framework. Learn to identify waste and variation in a process and increase stakeholder satisfaction through practical tools and techniques.

After this class, you will be able to:
  • Apply Six Sigma and Lean concepts
  • Identify the fundamentals of the DMAIC framework: Define, Measure, Analyze, Improve, and Control
  • Use the roadmap for a successful improvement deployment
  • Construct the roles and responsibilities of a Lean Six Sigma framework
  • Formulate a plan for an improvement project
  • Demonstrate the identification of variation and waste in a process via an in-class simulation
  • Apply the basic steps to minimize waste and variation in a process

Managing Virtual Teams

One of the key challenges facing staff in current and future workplaces is working within and across virtual teams with members in different locations or work groups. This course will provide participants with the knowledge and practical skills to contribute to and lead effective, respectful and productive work environments regardless of where team members are physically located. This course will also provide individuals with an understanding of the competencies and capabilities needed to manage in a global, virtual, and matrixed organizational environment.

    After this class, students will be able to:
  • Describe the characteristics, benefits, and challenges related to remote teams
  • Assess the organizations and their own practices related to managing remote teams
  • Apply a variety of communication tools and management techniques to engage remote team members
  • Understand how to build and develop relationships with remote employees by establishing team charters and communication protocols, developing and maintaining trust and applying effective conflict resolution techniques
  • Balance the competencies required and decision making criteria in traditional management with those required to be effective in the matrix management role
  • Explore the effect of different behavioral styles on managing virtual employees
  • Establish and promote results oriented management and accountability

Project Management: Human Resources Tools & Techniques

Managing the project team can be one of the more complex elements of ensuring successful completion of a project. In addition to individuals performing project work, it is important to recognize cultural differences and to be able to appropriately influence factors that impact the project. This begins at project initiation through project close and the Project Manager must successfully navigate any potential conflicts and promote teamwork.

In this course, the participants will learn how to gain insight into keeping the project team focused and providing direction to lead the project to a successful conclusion.

After this class, you will be able to:
  • Define Roles and Responsibilities for project team members using common tools and techniques
  • Provide insight into the acquisition and creation of an appropriate team structure
  • Create a positive team environment and culture
  • Apply appropriate conflict resolution techniques and utilize motivation skills to achieve project results

Project Management: Integration Tools & Techniques

Most project managers have to spend crucial time managing the day-to-day. It is a balancing act between your project’s cost, scope and schedule. One change will cascade across the project and impact many different areas. For example, a schedule slip will increase the project’s cost or a budget cut will decrease the project scope. Project integration attempts to unify all the project management processes and takes a holistic view of the overall project. Project integration is the “big picture” view and examines how all aspects of the project are interrelated.

After this class, you will be able to:
  • Identify Project Basics
  • Explain How to Initiate a Project
  • Recognize and explain the Importance of Planning
  • Explain the Methods and Appropriate Techniques to Execute Project Work
  • Understand and Apply Tools and Techniques to Monitor and Control Project Progress
  • Describe the Steps to Close a Project

Project Management: Procurement Tools & Techniques

Buying or selling products and/or services to support project execution requires legal agreements to administrate and coordinate these transactions. The Project Manager is typically the point of contact to develop, manage and control these procurement processes. Without proper procurement management the project and organization could be vulnerable to legal action for any contractual obligations.

In this course, participants will learn how to properly manage the lifecycle of the legal agreement, understand the role of the buyer and seller and tools and techniques to ensure fair and equitable settlement of the agreement.

After completing this program, participants will be able to:
  • Develop clear procedures on conducting Procurements
  • Recognize the various Contract Types and when to apply them
  • Apply techniques to negotiate a valid legal Agreement
  • Use the appropriate tools to control Procurements throughout the project lifecycle

Project Management: Quality Tools & Techniques

Project Quality includes both project management deliverables and project deliverables from the beginning to the end of the project. Most successful projects begin planning for quality early and then monitor and measure it throughout the project’s execution. Quality management includes all of the processes needed to assure and control all deliverables meet quality standards and is based on proper quality planning at the project inception.

In this course, participants will learn many of the industry accepted tools and techniques (e.g. Cost of Quality, Statistical Sampling, Control Charts) and various quality models and approaches.

After completing this program, participants will be able to:
  • Develop a plan to manage the processes and activities to produce project deliverables
  • Assess the application of quality processes on a project to assure the level of quality produced by the project team meets customer requirements and expectations
  • Utilize quality tools and techniques to measure the project results to verify they satisfy the project scope and requirements

Project Management: Stakeholder Tools & Techniques

Stakeholders are any individuals, groups and organizations that have a vested interest in the project and its products, services or results. They also can impact the project positively and negatively and it is imperative for a Project Manager to be able to set and maintain proper expectations. Although it is not possible to manage all stakeholders, the Project Manager is expected to manage their expectations.

In this course, participants will learn tools and techniques to identify project stakeholders and their potential impact on the project. Through these tools and techniques, be able to analyze and develop strategies to appropriately manage them throughout the project lifecycle.

After completing this program, participants will be able to:
  • Utilize Tools and Techniques to Identify and Analyze project Stakeholders
  • Create a plan to manage Stakeholder engagement throughout the project
  • Apply the Stakeholder Management Plan to effectively manage Stakeholder expectations
  • Communicate pertinent work performance information throughout the project

Six Sigma for Healthcare Professionals

Emory Continuing Education’s Six Sigma for Healthcare Professionals course provides more advanced training in the use of Six Sigma tools and techniques designed specifically for application in the healthcare industry at the White Belt level. The course is taught by Six Sigma experts and provides methodologies which can be applied immediately through guided discussion and practical exercises designed in collaboration with a team of Emory Healthcare experts. Emory Healthcare is the largest, most comprehensive health system in Georgia and is ranked amongst the nation’s top hospitals for the 21st straight year by US News and World Report.

It is highly recommended that students complete the Lean Six Sigma White Belt Certificate prior to enrolling in the Six Sigma for Healthcare Professionals course. White Belt Certification training from other educational providers is also acceptable.

After this class, you will be able to:
  • Understand the evolution of Six Sigma and continuous improvement in the healthcare industry
  • Review and discuss current trends and opportunities to apply Six Sigma methodology in health systems for enhancing patient care delivery and support systems
  • Apply the Six Sigma process to real-world healthcare system challenges

Transformational Leadership - Inspiring Your Team

Transformational leadership techniques encourage leaders to achieve excellence by successfully engaging and motivating people. While other management theories rely on “telling” others what to do, the transformational methodology taps into amazing sources of drive and commitment by selling employees on both the vision and value of individual roles. Our interactive course examines how and when to utilize this approach for maximum leadership effectiveness, thereby generating significant buy-in and workforce ownership.

Class begins with a comparison of common leadership styles; we’ll then utilize tools and techniques to help you develop and implement a transformational leadership plan in your own workplace.

After this class, you will be able to:
  • Compare and contrast common leadership styles
  • Define transformational leadership
  • Use tools and techniques to implement the four components of transformational leadership:
    • Intellectual stimulation
    • Individualized consideration
    • Inspirational motivation
    • Idealized influence
  • Develop a plan to implement transformational leadership