Dealing with Difficult People

• Examine the elements of the communication model.
• Assess their communication style and build a better understanding of how personal communication styles effects others.
• Identify key causes of communication problems in the workplace and outline thoughtful, effective strategies for resolving them.
• Discuss coping strategies such as the use of empathy, active listening and providing feedback for dealing with difficult people and difficult situations.
• Assess preferred conflict strategy and the role this strategy may play in dealing with difficult people.
• Apply a useful model and process for having difficult conversations.
• Identify the most common types of difficult people and strategies for dealing with them.
• Employ the techniques for specific situations in the workplace.

Executive Presence for the Non-Executive

• Choose appropriate clothing based on an event, meeting, or culture
• Carry yourself in a way that projects confidence and openness
• Conduct yourself and your work in an intentional and thoughtful manner
• Engage in conversations that are purposeful
• Use active listening techniques
• Explain your communication style to others and the limitation of your communication style
• Engage in conversations that are useful for all participants
• Create and implement a plan to be effective in meetings
• Craft and deliver an engaging speech

Fundamentals of Financial Planning

Influencing Others

• recognize how perceptions and impressions affect us and others
• create increased situational awareness
• apply applicable influencing techniques to various situations

Ten Steps to a Federal Job

• Identify and execute a proven 10-step process for finding a federal job
• Write a resume and other application materials in a way that will highlight your fit for qualified positions
• Comprehend Federal vacancy announcement terminology
• Develop accomplishment statements and examples for KSAs
• Demonstrate how to earn """"Best Qualified"""" ratings for Federal jobs

The Power of Personal Brand

Time Management

Training Design for Trainers

• Appraise your current skill level in the basic competencies for trainers as identified by the American Society for Training and Development (ASTD)
• Write learning objectives for a training program using the “task”, “condition” and “degree” criteria
• Incorporate the eight intelligences as described by Howard Gardner in the design and delivery of a training program
• Incorporate the three learning styles (visual, auditory, and tactile/kinesthetic) in the design and delivery of a training program
• Create a training program outline using a simplified version of the ADDIE model
• Address problematic participant behaviors during a training session
• Measure the results of training for learning and bottom –line results
• Strategies for effective delivery of the training program

Win-Win Negotiations

• Successfully implement the win-win strategy
• Dig beneath the surface to discover the real issues motivating both sides in a negotiation
• Overcome stubborn opposition and persuade even the toughest opponent
• Leverage your sources of power to protect your interests
• Sign-off on deals that produce satisfied customers and a better bottom line

Your Image is a Communication Tool

• Identify the basic elements of non-verbal communication
• Identify their own filter in communication
• Know how to increase positive communications in different environments
• Be able to use image to strengthen brand professionally and personally
• Identify ways to create stronger connections in relationships through communication
• Learn strategies to manage their image

DiSC for Sales Professionals

• Demonstrate an understanding of their own DiSC® style
• Recognize and demonstrate and understanding of customer buying styles
• Adapt your style to the customers’ buying style
• Develop a personalized Everything DiSC® Customer Interaction Map

Effective Listening and Memory Development

• Recognize the different listening styles and the impact that each has on communication.
• Utilize their natural listening approach more effectively in communication situations.
• Apply knowledge of the various listening approaches in ways that will improve the listening attentiveness of others.
• Develop active listening techniques and recognize personal listening strengths and limitations.
• Integrate knowledge of imagination and association when expanding their memory.
• Utillize basic memory development techniques such as linking, association, acronyms, and phonics on a daily basis to remember simple and complex information.
• Incorporate the primary tools for improving memory recall and learning when exposed to new information.
• Apply the techniques of mind mapping to enhance creativity and recall when preparing and making presentations.
• Integrate improved listening skills with memory development techniques to improve overall communication effectiveness.

Powerful Presentations for Success: Advanced

• Master basics of presentation skills learned in our basic course
• Use custom opening and closing statements for maximum impact and reduced anxiety
• Construct a preparation plan for meeting the expectations of each presentation including audience warm-up
• Produce visual aids that add rather than detract from a presentation
• Report and interpret data effectively and with excitement
• Generate memorable presentations through a core message and authenticity

Powerful Presentations for Success: Introduction

• Present with confidence
• Assess and overcome a fear of public speaking
• Utilize the key ingredients of an effective presentation
• Practice body and voice techniques to improve your presentation
• Incorporate ways to relate to your audience
• Organize your material for a powerful delivery
• Make good use of stories and visual aids