Behavioral Interviewing for Hiring Professionals

• Examine the importance of using a structured interview plan based on defining hiring criteria and performance standards needed for the position
• Identify the necessary steps to create an effective interviewing process which emphasizes behavioral interviewing
• Apply probing techniques to obtain behavioral examples from interviewees
• Evaluate candidate’s knowledge, skills, and abilities through effective phone screens
• Identify appropriate and inappropriate interview questions to remain legal
• Build interviewing skills by conducting mock interviews

Essentials of Change for Managers

• Recognize the impact that change has on managers, employees, customers and other stakeholders
• Use behavioral styles knowledge to understand how each style responds to change
• Identify appropriate action plans in dealing with change in a healthy manner
• Apply an integrated model for leading change within the organization
• Develop resiliency in themselves and those affected by change
• Lead and not just manage during times of change and uncertainty

Essentials of Conflict Management

• Manage conflict by analyzing your attitudes towards conflict
• Identify your preferred style of conflict management
• Leverage conflict management styles for more effective resolutions
• Analyze conflict in order to develop an effective resolution strategy
• Manage emotions in conflict to deal with the issues of conflict
• Resolve conflict using a proven four-step method

Essentials of Delegation

• Describe the benefits of effective delegation
• Analyze and overcome personal barriers to delegation
• Decide what responsibilities should be delegated
• Avoid the pitfalls of delegation
• Monitor the delegating process effectively

Essentials of Leadership for Managers

• Identify leadership strengths and growth opportunities
• Set the example for others around key team values
• Build collaboration, teamwork and trust
• Strengthen the ability of others to achieve and excel
• Apply the five practices of exemplary leadership to a current organizational challenge

Essentials of Management Fundamentals

• Discover four styles of behavior and explore the general preferences of your style
• Learn how to adapt your style to facilitate effective relationships
• Examine individual active listening strengths and weaknesses, incorporating information from the DiSC profile
• Discover strategies for managing to the needs of each style
• Recognize the impact that change has on managers and employees and how it might affect customers and other stakeholders
• Explore the role of communication in effective delegation by providing complete information, obtaining feedback, and ensuring understanding
• Recognize and adjust to different styles (DiSC) for improved coaching results
• Learn and practice steps to create performance plans that increase involvement and motivation

Essentials of Motivation

Essentials of Strategic Planning for Managers

• Formulate realistic goals using the SWOT Analysis
• Determine resources needed to achieve the goals
• Develop an organizational structure to support achievement of the goals
• Create the strategy
• Develop an evaluation and monitoring process
• Gain commitment to the planning process before, during, and after the process

Essentials of Supervision

• Define the basic supervisory competencies required for managers
• Use the five key supervisory competencies
• Self-assess supervisory competencies in the areas of coaching, organizing the work, delegation and managing relations
• Identify varying expectations of bosses, peers, and colleagues
• Distinguish between management and leadership
• Improve employee performance through delivery of goal-oriented performance appraisals, implementation of a delegation system, and well developed coaching competencies
• Strengthen motivation through the use of values and beliefs
• Differentiate common causes of conflict and suggested approaches for handling them

Finance for Entrepreneurs, Business Owners & Managers

• Read and understand your company’s financial statements. You will know where the numbers come from and what important information is included in each report.
• Implement the essential “3-V” strategy for achieving the success you desire: the role that a clear, written Vision plays in establishing goals, how to create more time by focusing on the Vital 15% that truly drives your sales, and the benefits derived from applying the principles of Financial Visibility.
• Create a Performance Dashboard that encompasses the data that is essential to a true understanding of how your company is doing.
• Use your new knowledge of your companies’ finances to achieve your Vision, make more confident decisions, and to thrive as you navigate the challenges of an ever changing, global marketplace.

Influencing Others

• recognize how perceptions and impressions affect us and others
• create increased situational awareness
• apply applicable influencing techniques to various situations

Introduction to Project Management

• Understand industry standard concepts of project management
• Apply a general framework to managing projects
• Develop a Work Breakdown Structure and schedule for projects
• Estimate time and cost of projects
• Develop a Project Plan
• Identify, quantify, monitor, and control risk within projects
• Manage change in a project
• Close out a project successfully

Managing Difficult Conversations and Situations

• Understand how and why we use confrontation language and escalate situations.
• Create prevention strategies to handle sensitive issues to avoid escalation and recognize problems before they become a crisis.
• Determine the manner in which they come across to others.
• Identify and perform the three line assertion communication technique to conduct difficult conversations.
• Identify the most common types of difficult conversations in their organizations and apply strategies for dealing with them.

Managing Problem Employees

Performance Management

PHR/SPHR Certification Review

Project Management: Communications Tools & Techniques

• Create an effective Communication Plan
• Obtain a Project Charter and manage a project with it
• Apply leadership and management techniques using DISC assessment strategies
• Manage change throughout the life of a project
• Effectively kick-off and closeout a project
• Manage issues and action items throughout the life of your project
• Motivate and lead your team
• Identify and manage project stakeholders
• Clearly communicate project information to stakeholders
• Manager project issues and action items

Project Management: Scheduling Tools & Techniques

• Build and manage a schedule
• Identify and manage the critical path manually and with a tool.
• Respond to changes in personnel
• Come up with solutions to schedule slips and requests for schedule changes

Project Management: Tools & Techniques to Effectively Manage Cost, Risk & Scope

• Gather requirements
• Create a project scope statement
• Decompose a scope statement to create a WBS
• Develop reliable estimates
• Use variance analysis to determine project progress
• Identify and manage project risk

Six Sigma for Healthcare Professionals

• Understand the evolution of Six Sigma and continuous improvement in the healthcare industry
• Review and discuss current trends and opportunities to apply Six Sigma methodology in health systems for enhancing patient care delivery and support systems
• Apply the Six Sigma process to real-world healthcare system challenges

Stepping Up to Management Certificate Bootcamp

• Establish a clear understanding of the roles and responsibilities of a manager
• Identify the critical management activities and necessary skills to acquire
• Develop communication skills and enhance interpersonal relationships in the workplace
• Gain insight into handling typical demanding management situations
• Create a personal career transition plan
• Focus on developing the skills necessary to successfully manage people, projects and resources

Strategic Communications in the Workplace

• Understand the DiSC© model of human behavior and develop an appreciation for personal differences
• Evaluate their unique DiSC© assessment to understand how their behavior is interpreted by others
• Gain an understanding for why their direct reports, peers and boss act the way they do
• Recognize the distinct styles of communication that are effective and ineffective with each style
• Develop specific communication strategies that build a culture of trust and collaboration

Strategic Communications in the Workplace

• Understand the DiSC© model of human nature and develop an appreciation for personal differences
• Evaluate their unique DiSC© assessment to understand how their behavior is interpreted by team members
• Gain an understanding for why their co-workers act the way they do
• Recognize the distinct styles of communication that are effective and ineffective with each style
• Develop specific communication strategies that build a culture of trust and collaboration

Training Design for Trainers

• Appraise your current skill level in the basic competencies for trainers as identified by the American Society for Training and Development (ASTD)
• Write learning objectives for a training program using the “task”, “condition” and “degree” criteria
• Incorporate the eight intelligences as described by Howard Gardner in the design and delivery of a training program
• Incorporate the three learning styles (visual, auditory, and tactile/kinesthetic) in the design and delivery of a training program
• Create a training program outline using a simplified version of the ADDIE model
• Address problematic participant behaviors during a training session
• Measure the results of training for learning and bottom –line results
• Strategies for effective delivery of the training program

Win-Win Negotiations

• Successfully implement the win-win strategy
• Dig beneath the surface to discover the real issues motivating both sides in a negotiation
• Overcome stubborn opposition and persuade even the toughest opponent
• Leverage your sources of power to protect your interests
• Sign-off on deals that produce satisfied customers and a better bottom line

Emotional Intelligence

• Identify the strengths and limitations of your emotional intelligence
• Increase self-awareness and self-control
• Work more effectively in stressful situations and with difficult people
• Develop an ongoing plan for continued growth and effectiveness as a leader

HR - Excel and Access

Lean Six Sigma Green Belt Certificate

Lean Six Sigma Green Belt Certificate

MS Project 2007 Level 1 and Level 2: Creating and Managing Projects

OSHA 511 Occupational Safety and Health Standards for General Industry

Six Sigma for Healthcare Professionals

• Understand the evolution of Six Sigma and continuous improvement in the healthcare industry
• Review and discuss current trends and opportunities to apply Six Sigma methodology in health systems for enhancing patient care delivery and support systems
• Apply the Six Sigma process to real-world healthcare system challenges

Strategic Communications in the Workplace