Communication Skills for Your Career

• Identify the three major causes of communication problems in the workplace
• Articulate your current style of communication
• Design effective actions to take when communicating with others, particularly with those with different communication styles
• Apply various techniques and tools to increase communication effectiveness

Executive Presence for the Non-Executive

• Choose appropriate clothing based on an event, meeting, or culture
• Carry yourself in a way that projects confidence and openness
• Conduct yourself and your work in an intentional and thoughtful manner
• Engage in conversations that are purposeful
• Use active listening techniques
• Explain your communication style to others and the limitation of your communication style
• Engage in conversations that are useful for all participants
• Create and implement a plan to be effective in meetings
• Craft and deliver an engaging speech

Managing Difficult Conversations and Situations

• Understand how and why we use confrontation language and escalate situations.
• Create prevention strategies to handle sensitive issues to avoid escalation and recognize problems before they become a crisis.
• Determine the manner in which they come across to others.
• Identify and perform the three line assertion communication technique to conduct difficult conversations.
• Identify the most common types of difficult conversations in their organizations and apply strategies for dealing with them.

Powerful Presentations for Success: Advanced

• Master basics of presentation skills learned in our basic course
• Use custom opening and closing statements for maximum impact and reduced anxiety
• Construct a preparation plan for meeting the expectations of each presentation including audience warm-up
• Produce visual aids that add rather than detract from a presentation
• Report and interpret data effectively and with excitement
• Generate memorable presentations through a core message and authenticity

Powerful Presentations for Success: Introduction

• Present with confidence
• Assess and overcome a fear of public speaking
• Utilize the key ingredients of an effective presentation
• Practice body and voice techniques to improve your presentation
• Incorporate ways to relate to your audience
• Organize your material for a powerful delivery
• Make good use of stories and visual aids

Strategic Communications in the Workplace

• Understand the DiSC© model of human behavior and develop an appreciation for personal differences
• Evaluate their unique DiSC© assessment to understand how their behavior is interpreted by others
• Gain an understanding for why their direct reports, peers and boss act the way they do
• Recognize the distinct styles of communication that are effective and ineffective with each style
• Develop specific communication strategies that build a culture of trust and collaboration

Strategic Communications in the Workplace

• Understand the DiSC© model of human nature and develop an appreciation for personal differences
• Evaluate their unique DiSC© assessment to understand how their behavior is interpreted by team members
• Gain an understanding for why their co-workers act the way they do
• Recognize the distinct styles of communication that are effective and ineffective with each style
• Develop specific communication strategies that build a culture of trust and collaboration

DiSC for Sales Professionals

• Demonstrate an understanding of their own DiSC® style
• Recognize and demonstrate and understanding of customer buying styles
• Adapt your style to the customers’ buying style
• Develop a personalized Everything DiSC® Customer Interaction Map

Effective Listening and Memory Development

• Recognize the different listening styles and the impact that each has on communication.
• Utilize their natural listening approach more effectively in communication situations.
• Apply knowledge of the various listening approaches in ways that will improve the listening attentiveness of others.
• Develop active listening techniques and recognize personal listening strengths and limitations.
• Integrate knowledge of imagination and association when expanding their memory.
• Utillize basic memory development techniques such as linking, association, acronyms, and phonics on a daily basis to remember simple and complex information.
• Incorporate the primary tools for improving memory recall and learning when exposed to new information.
• Apply the techniques of mind mapping to enhance creativity and recall when preparing and making presentations.
• Integrate improved listening skills with memory development techniques to improve overall communication effectiveness.

Project Management: Communications Tools & Techniques

• Create an effective Communication Plan
• Obtain a Project Charter and manage a project with it
• Apply leadership and management techniques using DISC assessment strategies
• Manage change throughout the life of a project
• Effectively kick-off and closeout a project
• Manage issues and action items throughout the life of your project
• Motivate and lead your team
• Identify and manage project stakeholders
• Clearly communicate project information to stakeholders
• Manager project issues and action items

Secrets to Successful Business in the Arab World

Strategic Communications in the Workplace